Best Buy Corporate Office & Headquarters

On Friday, November 25th 2011 I purchased a Samsung 43” television from Best Buy on Cobb Parkway in Smyrna. The television was on sale for $399.99 as part of their “Black Friday” deal. The one that I selected was already on the floor and I noticed that the box had a few damages already (I’m sure the security cameras are able to capture the damages from when I was standing in line with the item). I also purchased the two year warranty with the item for $64.99. My total came to $488.98. I brought the television home. The box remained sealed and unopened sitting in my living room. As months went by the box still remained unopened, unused, and untouched. So, I decided that there was really no point in keeping the television. I still had my original receipt. On Monday January 9th 2012 I decided it was time to take my purchase back to the same Best Buy with the receipt. I brought the item inside on one of their flatbed carts. I stopped at the security desk at the entrance so that Rosalee may put the sticker on the box. She then directed me to take the item over to the front of customer service for return. At the point when I was at the corner of the customer service desk, the box slipped and fell forward while still on the cart. None of the employees at anytime while I was in the store offered any kind of customer service/assistance. I brought the item to the front desk and presented my receipt. There was a male and a female working at the customer service desk whose names I did not get. The male employee took the television still in its original box, with its original tape seal and brought it behind the counter. I waited and watched while two employees opened the box themselves to inspect the inside of the box. When they took the TV from out of the box they found that on the lower right hand corner of the TV, there was a “spider web like” crack on the front. The employee who first took the box held it up and said there is a crack on the front and they will not accept it. I tried to point out that I was neither aware of the damage nor did I cause it, further pointing out the fact that the box was just opened for the first time. I was offered to call their consumer relations department. While still in the store, I called and spoke to a Melissa and explained the situation. While I was still in the store, Melissa placed me on hold so that she could speak with the manager on duty. When she returned she said that she was told that it appeared that the box had been previously opened and that they saw me drop the box while in the store and that they would not refund me. I told Melissa that their claim was absolutely false. I decided to keep my composure, not yell, or curse at anyone and thanked Melissa for her time. I went back to customer service to take the box back and said that I will pursue legal action. The Best Buy employee re-packaged the box for me. I had an employee bring the box to the front of the store and waited about 15 minutes for another employee to load it in my trunk. The entire experience has left me upset and disappointed in Best Buy’s service. They’re trying to hold me accountable for damaging a never been used product. But, I ask, what would be the purpose of me wasting my own time & money ($488.98) on a product to damage and return it? Further more, they alluded that the box had been previously opened, but anyone with common sense can see that until the item was in their possession it had never been used. I must stress that the box the TV came in still had its original seal when they opened it. I’m sure the in-store surveillance cameras will attest to that. I am now seeking legal help.

Was hung up on or disconnected 5 times and no one ever called me back after verifying my phone #. Was told I would receive a $50 electronic gift card for the rude service. Called with conf. # for card as I was told to and was informed that "the research dept." decided to only send me $10 card. Then I was transferred to a "manager" who verified my phone number and disconnected me and NEVER called back. This has been going on for a week. My days with Best Buy are over as far as I'm concerned. I was just told on the phone by Rachel that they will send me a gift card, but I have to give them my credit card # and it will be cancelled out as the people who send the cards are "outsourced." This is BS, not Best Buy.

I purchased Samsung TV and a Polk surround bar on Jan 5th of this month. The sales woman suggested I purchase the sound system and if not satisfied after trying it out, simply return it, no questions asked. We found we did not need it with the TV we just purchased, so we returned it. They said they would not take it back because there are scratches around the mount holes in back of the sound bar from hooking it up. They said sorry, no refund, no way. I don't get it, but, after 25 years of loyalty and the last 10 of crazy spending there, Many companies will take my good money just as easy. Too bad, days of customer appreciation are ending.

On December 13th 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week, or so after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order" and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock" items on the website. and, that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we understood that things happen and that we would just have to wait. Yesterday - Thursday, January 12, 2012 - we received another email from Best Buy. Informing us that one of the items we ordered is "no longer available" and that our order has been "canceled" by Best Buy. After getting this email we immediately contacted customer service, they informed us that there is nothing they can do since the items are no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why if they still were dealing with the manufacturer, why they could not make the item available. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy.

Geek Squad is a joke and so is the Best Buy store in Burleson Texas. Pitiful service, was lied to, and the store manager could have cared less about customer satisfaction. Won't be going back to that store for anything, don't care if it is a give away. Always make sure you read the very fine print on anything you sign at the store. They say it is one thing but ends up as another. They got my money but I did not get my cpmputer repaired. if they had zero stars on this, that is what they would get from me.

I purchased an IPAD 2. It said it would be shipped in 2 days. I tried to cancel my order, they said that I could not do it. A week later, 3 calls, 4 visits, no IPAD 2. It has been shipped is all they will tell me. I had a friend call the local best buy store. They told me they currently have 12 identical models of the IPAD I ordered in stock and he was free to pick one up today. Went to pick one up. I was told "mine" is still being shipped. They told me they don't have any in stock and the computer system was wrong with the number of IPADS in stock because the computer counts the IPADS that have already been sold. If it is not there by the time the store closes tomorrow. I am INSISTING the cancel the order and I will order it from the Apple store. I just found out an IPAD 3 will be out in 3 months and the price will drop 200 bucks on the IPAD 2 models at that time.

I bought a dishwasher from Best Buy in June of 2011. It was not installed properly or up to code, leaked into my basement, and still does not work 6 months later. I have been back and forth with the local best buy store who finally agreed to let me pick out a new dishwasher since Geek Squad had been to my home 3 times and still could not fix it. Now, Best Buy is refusing to install the new dishwasher even though I paid for installation and will not refund my money. AND when the installers came to uninstall the first dishwasher I purchased, they found that Geek Squad had cut our copper pipe that acts as the Shock Stop (air break) and now have to pay an additional 100 dollars to have a plumber fixed it and install the dishwasher. I am VERY dissatisfied with the customer service provided. The Store Manager never would return my or my husband's calls and instead had lower level employees deal with us. I will never shop there again. I will be calling and mailing corporate and if the problem is not resolved and my money is not refunded, I plan on filing a small action claim against Best Buy.

I am so annoyed and apauled i dont even know where to begin.. I ordered an alienware laptop on bestbuy.com on 12/28/11 I paid extra for express delivery. Item was to be delivered on 12/30/11! but no i get an email saying my order was canceled due to some sort of credit card verifying snafu? Funny after within mins of my online order they put a hold on my $1,341.41. I called the 888 number Oh my God what a JOKE the customer service number is. I had to call back a total of 10 times. after being put on hold and or humg up on many, many times! Get this even after they ask u for a phone number *if you are disconnected "THEY CAN NOT MAKE OUT GOING CALLS". Yeah so u have to keep calling back, each time getting a different customer service person, each time having to explain your situation again(UGGGGGGGG). After 3 hours of this messy run around I said just un hold my funds and Im done with you...Sure the bitter, rude service rep says....this will take up to 72 hours (WHAT) when u held my funds the mill-a-second I hit order...not kewl or fair but ok.....Alas its now 1/4/11 best buy still had a hold on my funds. 4 calls later and as I type this 1 hour & 45 mins on the phone with "SOMEONE WHO WILL BE ABLE TO TAKE THIS HOLD OFF IN REAL TIME". Im not holding my breath. I cant believe this is how Bestbuy stays in buisness. What a Joke. I happily order my "BETTER-BIGGER" alienware laptop on curcuit city .com.....got it the next day on a saturday even! WOOT....If ur thinking about ordering anything from best buy.com...DONT DO IT...RUN FAST. TO Best Buy reps reading this get a clue, improve your business look at all the reviews and make changes the public "your customers" are telling you something why wont you listen? You have lost a customer for life here with me. and I will tell everyone who will listen, I will blog about this, I will tell my friends who will tell friends. Lastly before I end this rant...your customer service is probbly the worst I have ever encountered anywhere ever. What a huge shame and disappointment!

I spent the last few years building my Napster library, and to my surprise, Rhapsody seems to be the new kid on the block... I loved my Napster, and now, without any ample warning, (unlike Netflix, which later decided to do the RIGHT THING), I was forced to see that all my songs were no longer available within my library. Not to mention that Rhapsody has a horrible interface, and doesn't have anywhere as many songs to select from. Why does your company always need to change? (And almost rarely for the "better). Bottom line: Rhapsody sucks, and I want my Napster back!!!

Just another customer who placed an order that was completed and then told BEST BUY made a pricing error and CANCELED my order!!!!!! How is that my fault? They refuse to do anything to satisfy a dissapointed customer. Customer service is a joke!!!! They don't care and are unfriendly. I hope Best Buy goes down. They have lost my business. Why would I feel comfortable making anotehr online purchase with the chance that they will decide to cancel it for me. By the way good luck if you want to talk to someone at the corporate level because they dont answer the phone!!!!!!!!!!!

I placed an order for a laptop on 12/11/2011 and got an email that it's back ordered. On 12/16 got an email that your order will be cancelled. When I called BestBuy they put me on hold for 15 minutes and was then asked to submit a request online on bestbuy.com a was given a reference#. I haven't heard from BestBuy since then. When I call them I am told that you can cancel your order or wait until they get shipment from the manufacturer. Not only they screwed up on the order and delivery, they also have lot of attitude. I am done shopping with BestBuy and never going back.

Do these people at Best Buy Corporate even care at all that their service is poor...lol??! Or...are they simply counting the money from the masses who have yet to realize how badly they will be treated! What kind of company allows a Store Manager to be the last word? I am shocked!!!

I'm completely disappointed in the delivery..... You ship to Guam but not to Puerto Rico... This makes no sense to be quite honest.... I'm sorry, but this is really stupid.. I was hoping to buy a gift with the Christmas special, but I guess I won't since you can't ship to an island that is nearer to you than Guam. Thanks for nothing seriously.

New laptop purchased for a gift. Opened Christmas day. BROKEN. Tried to return today. I was accused of damaging the laptop and was told not returnable, so we just ate $429.34. Gunpoint would have been more effective. See you in court. One star rating only because you do not have a negative scale. Best Buy just lost another customer. BUYER BEWARE.

I am not one to rant because I know people are human and mistakes will happen. We decided to switch to At&t from Sprint. After doing tons of research we found we really wanted the Samsung Infuse that Best Buy was offering for free with a contract. The town we live in does not deliver mail. Our billing is a po box and the system would not accept a po box. So the bb employee said (while talking to an at&t rep on the phone) that he would put the address to the bb and then we could go over and change it no problem. The rep confirmed this was ok. So we got our service started and got our phones and made our way to at&t. We told the employee that we needed to change our address and the reason why. He changed it and all was good..........for three days. On the third day our phones stopped working. After calling in we found out our account was cancelled due to fraud. Apparently no changes can be made within 30 or your account is flagged for fraud suspision. We had already cancelled our sprint account. Now we have no phones because the bb employee and at&t employees do not have a clue what they are doing. So instead of spending Christmas Eve with my family I am having to go back and forth to town to fax bills and copies of our drivers license so that we can prove who we are and we live where we say we do. IM beyond aggravated at this point. Oh and ive spent 3 hours and counting on the phone trying to get this mess straightened out. I know that this is for our own protection but this is NOT how I wanted to spend my Christmas.

i just bought my boyfriend a laptop today for christmas. the sale price for this laptop is $574.99.... i go to get into line and the line was huge, i finally get up to the register and was told if i was purchasing a computer i was in the wrong line, that i had to go to the other side of the store in a line over there.. so i get to where im suppose to be and i get up to the register, the man tells me i get norton free of charge with my purchase, asked me if i wanted the warrenty plane for an extra $250 something like that, i said no, i only want what the cost of this laptop is, he said ok you will automatically have a 6 month warrenty on it anyways.. so i pay for my purchase, was $14 more then what i was expecting to pay, i get home, look at my receipt and here geek squad charged me $99 for some kind of service i never asked for nor was i ever told of such service add on, all he said was your computer is all ready for you when you turn it on, you wont have to do a thing.. this added fee i will have to tell my boyfriend about and see what he has to say about it, he knows i got him a laptop for christmas, and now what worries me is reading all these other issues, like with the PS3, he got me one of those for christmas on black friday, so i hope once we actually open up our gifts to each other everything works properly and we wont have a dreaded after holiday experience standing in long lines at best buy trying to get things right.

I went into the Best Buy store in Tustin, California. After waiting over 30 minutes for a clerk to assist me with buying a tablet for my girlfriend, I was told to leave if I didn't like the lack of customer service. There were at least 5 customers waiting with no customer service representatives to help us. Next I find out that the 7 inch and 8.7 inch Samsungs are out of stock so I decided to buy the 10 inch Samsung. This is after being beat down into submission and just wanting to get my girlfriend her tablet. I am at the cashiers now only to find out that I am being charged yet another 14.99 for the priviledge of having the Geek Squad open a sealed box and installing a 2 cent protective cover that is not needed. LOL!!! Why you say didn't I buy another tablet --because there weren't any!!! WHAT A SCAM AND A RIPOFF!!! I AM GOING TO GO BACK AND DEMAND THEY GIVE ME MY MONEY BACK FOR THIS DISCUSTING PUBLIC RIPOFF SCAM.

Dear Future Customer of Best Buy, Please read this if you value companies that appreciate and respect your business, money, and time. I ordered a digital camera for pick-up on 12/20 for my mom for Christmas. I selected the Kimball & Belmont store in Chicago, IL for my pick-up. When I arrived NO ONE could find my order that I ALREADY PAID FOR. Yes, the money was already and is deducted form my bank account. And TWO DAYS LATER? No, I still do not have the product. After I told the manager and several people that I was waiting for an order that 5 people were apparently "looking" for, the manager disappeared and I stood waiting for over an hour. No one came over to help me find my product that was supposed to be available at the on-line pick up station. NO ONE HELPED ME, NO ONE TOLD ME WHAT WAS GOING ON, THE MANAGER ACTUALLY LEFT BECAUSE HIS SHIFT WAS OVER AND THERE WAS NO FOLLOW UP OR RESOLVE, and I ALREADY PAID FOR THIS ITEM. I'm sorry people, but that is completely unacceptable. Best Buy basically has my money and he been leading me on a blind chase to retrieve this product which was never actually set aside for me at the store. (Even though I recieved an email after I purchased the product that it was "READY FOR PICK UP"). The product was transferred to another store after speaking with a sales associate on the phone. And Guess What? THE SAME EXACT THING HAPPENED AT THE OTHER STORE. Now it is being shipped to me a week later. If I had known this would have happened I would have taken my business to another store. Target anyone? Please never shop at Best Buy again and let's help put this terrible company out of business where it belongs.

A 64-year-old professional and relatively affluent man, I was accosted and physically threatened by a pimply-faced young employee of BestBuy in the North Raleigh, NC store yesterday. I had dared to complain and suggest more cashiers be assigned to fill the 4 closed registers, on behalf of roughly 20 people who had been standing in the checkout line for over 20 minutes, while the only 2 cashiers available took their time in a desultory fashion and with no sense of urgency whatsoever. The only "manager" available was a "Digital Life Supervisor", who supported his employee telling me to "calm down". His employee stood, chest to chest and with his nose almost touching mine, yelling in my face about "disrespecting his brother" who, apparently was one of the clerks. I asked him, calmly, to "get out of my face" but he continued his assault - I repeated myself several times, becoming quieter and more assertive each time, only to be yelled at to "calm down. Had I been less restrained and responsible, I would have physically made him remove his bad breath and pimply face from its overly close proximity to mine as he continued to bump chests in an effort to make me back up. All this while 20 or so people looked on, in stunned and shocked silence - several put down their packages and left the store. The supervisor refused to give me the attacking clerk's name, told me the GM was not on the premises and that he was in charge of the huge store. After a conversation during which I reminded the "supervisor", quietly but forcefully, of the millions of dollars in advertising budget the corporation spent to bring buyers into the store while he and his "thug" did their best to run them off. I have just begun to pursue this issue through BestBuy corporate, and in consultation with my attorney I am considering accepting his advice and pursuing legal action for assault and battery against the employees and the company.

The extended warantees are a waste of money. After several requests to honor promises made, by BB, at time of warantee purchase, was told by the store manager,that they could not do anything for me, even thought the warantee was still in effect. Will never do any business with this crowd anymore.