Best Buy Corporate Office & Headquarters

Best buy treats there customers terrible! I bought a 450 dollar camera and it took worse photos then my old one, so i returned it for another, thought ok bad camera? Had the same problem with the new one. so i told them I want a refund because there was no other camera i wanted and was going to wait for the new models. They wanted to Charge me 70 some dollars to restock it? BULL! that is my money and the product your selling sucks! I talked with corporate they said the same thing, so I took both cameras to the store showed them the difference and TWO employs both said.. WOW that is bad. The women allowed me to return it but i had to wait for a check for two weeks. she was Great but I had to FIGHT tooth and nail. in return they lost, 1700 on the lens and camera I bought some place else, 450 on the new TV I bought some place else, 300 on the lap top I bought some place else. I pad 2 600 dollers ect.. also they have ONE person that accepts cash and i have waited in line only to have people with credit 3 people back pass me by as i waited.. BS!

If I am not shopping for my simple electronics at Wal-mart I am going to Best Buy. Recently I decided to build my own desktop (which by the way is much cheaper than buying a desktop in the store). I bought most of my parts online and easily assembled it at home. But of course like any decent size project you always leave one or two aspects out. I still hadn't purchased a monitor or a PCI wireless internet card, so I thought of my local best buy. I only had cash for one at the time so i decided to buy the monitor first. I browsed for a bit, but noticed their inventory was low and disorganized. I asked a couple sales reps, who were very helpful, even enough to notice there was an LED monitor on sale lower than the LCD model. I left Best Buy that day a satisfied customer. The very next day ( pay day) I went back to buy my PCI network card to complete my set up. The guy who helped me the day before was there but was helping an older couple with laptops so i figured it would be a while. No one else who worked there was even on that side of the store so i decided to browse a little bit. I did not find anything that I needed and it just so happens a woman carrying a box no bigger than an ipod box came walking up. I asked her politely if she could assist me quickly. Barely after I got the word "Please" out of my mouth she responded sharply that she was too busy delivering her "package" (remember, ipod box size) and that I should find someone who works in computers (the only guy, still helping the couple). I responded with "alright, you just lost my business permantly" and walked out. I work in retail and I know that this sort of attitude usually stems down from the type of management they have. Obviously the employees have no time for the customers and their questions. All I was going to ask if she could point me in the right direction. So kudos, Best Buy for losing another customer forever. I'm sure I will see your existence distinguished in my lifetime.

We bought an LG 47" HDTV about 4 weeks ago. This was our first HDTV and we were very excited about watching all the new series premiers on it. Well just before the premieres started, the sound would not come on sometimes. At other times the volume would go up and down while watching it. We called Best Buy and they said that they would send a repairman to check it out. As soon as he arrived and we told him what it was doing, he started making out paperwork. He told us that he was busy fixing all kinds of brands of HDTVs that had been sold by Best Buy. It seems that they have had problems with the electronics and every other one they sell needs to be repaired. I asked him why didn't the companies fix them before putting them on the market. He said they told him it would be easier to fix them as customers called about the problems. Well, he took the TV and told us we would get it back at the end of the next week. When we didn't get it back we called them and they said they had to order parts. We called them a week later and they said the parts hadn't come in and it would be at least another week. Now they have had it three weeks and it will be four weeks before we MIGHT get it back. I have also had a problem with a computer I bought at Best Buy and they blew me off because I was past the 14 day return period. They told me that they didn't make the computer and that I should call the manufacturer. I have spent a lot of money at Best Buy over the years and now their customer service is virtually non-existent. I will never buy another thing from them and I am filing a consumer complaint with the Better Business Bureau. I am also telling everyone I talk to not to buy anything there either!!!

Do not buy anything from Best Buy! There customer service SUCKS! They are completely unprofessional and DO NOT stand behind the warranty they offer on their electronics. We have a 50' Plasma, purchased the highest quality warranty they offered at the time we purchased our plasma. After speaking with 40+ people and 3 managers, the problem is still not fixed. The warranty covered our issue, so there should be no issues, right? NOPE! Best Buy is a TRAIN WRECK!!!!!!!

I purchased a washer & dryer from Besy Buy 2 weeks ago and still have not received my washer yet! The first delivery came w/o the shipping bolts in the washer, so it had to go back. The second had to go back b/c of the rain & the delivery person "did not feel comfortable" delivering the washer. He called the dispatcher & told her that I did not want the washer. All I can say is that a person who does not want something does not take off work w/o pay to get nothing! Best Buy told me that they would "try" to work me into their delivery schedule during the next week, but get this...during my regular work hours AGAIN! What is it that they're missing. CUSTOMER SERVICE SUCKS THERE! If I had been thinking, I would have checked into SEARS first. Best Buy DOES NOT delivery! Obviously! It is now 6:40pm EST & I just got off the telephone w/a Best Buy Rep.The delivery today was scheduled for 1:30pm & they absolutely could not do any later! I am no genius, but 6:40pm EST is wayyyy after 1:30pm EST. Maybe it would have helped if I could not tell time. Anyway...try SEARS whenever possible!!!!!

I sent a check with the application for Black Tie Protection on my dryer I purchased in May. I sent the check, not seeing anywhere, that not only would they not accept the check, but that it would be shredded and that it would be returned to me and there would be a possibility that I would lose this time sensitive offer. So in good faith, I sent it thinking I was covered. I called 3 times to check on it and was told different stories each time. However, conveniently, they did not record any of my phone calls. They told me the check was NEVER received and there was nothing they could do. They basically called me a liar, which makes me the maddest. I will no longer buy any large purchase at Best BUy and will make it my aim to tell as many people as possible what a horrible company they are, unless they make this right.

In the past I have done most of my electronic purchases with Best Buy. NEVER AGAIN. I purchased a computer from Best Buy a year ago. Over the Labor Day holiday it went down. I took it back to the Best Buy store, and was told they could not repair it there but that it would have to be sent in. It was my understanding that I would be notified if there were any charges. I was told that it was repaired and was shipped back to the store on Monday. Then today I received a call from the Geek Squad asking me if I wanted my data retrieved. I ask how they could retrieve my data if my computer was back at the store. (The store offered to back it up before it went in for $100 and I told the caller that) She laughed and said it cost more than that with them. Then she explained that they had put a new hard drive in my computer, and that the had mine, with all my data, pictures, reports everything. I asked them to just give me back my hard drive but the refused. They said that it would be against company policy. I told them I thought they were holding my hard drive ransom. However to get my data I gave them $60 on my credit card to "check the hard drive" to see if the data could be retrieved. Then there would be an additional charge for actually retrieving the data. I tried talking to the supervisor and got the same story. I was told that I could call corporate if I wanted. I called the corporate office and was first connected to the Geek Squad department. He told me there was no reason that I couldn't get my hard drive back, but consumer relations would have to authorize it. After 35 minutes on hold, I was connected to Erin. After hearing my story, she told me that the hard drive could not be returned because it was destroyed. I ask her why that had taken the $60 if the hard drive had been destroyed. Then she back tracked and said that she didn't if it had been destroyed but that it was against company policy to return hard drives. I asked to talk to someone who made policy. She said she couldn't talk to them and evidently I couldn't either. Well, it looks like the bad guys won on that one. I will never buy from Best Buy Again. I will post this concern on every site I can find. I wonder how many people they have done this too. I wish there was something lower than one star. Best Buy, you have lost my business with work and personal purchases.

I can't believe that we were bringing our lap top in the 4th time & I was told when picking up for the 3rd fix that we would get another one to replace it. What good is a warranty when you don't stand behind it. The told my daughter I had misunderstood about the replacement no you change your story & won't do what you should to fix the problem. Whirpool HE set 2 repairs within 2 years, 3 non working lap tops 1 Frigidaire stove broke computer inside 1st yr. $900 camera broke. Had to have the appliances fixed under warranty. Bringing the other items to your store's is a joke! I should charge you my hourly fee for all the hassel we go through with your store! 

My husband and I purchased a washer and dryer a week ago, was suppose to receive a for delivery never did, did my own follow-up call to their delivery center. Finally, we received our purchase but it was not installed because according to the drive we needed a new vent hose for our dryer, so we had to purchase one and re-schedule for them to come out and install the dryer two days later. On the day of schedule the drive didn't show up had to call to find out what was going on, apparently he would be an hour late in which I was never notified again my own follow-up call. Very poor customer service, could careless what an inconvenience they caused. Had to miss two days of work using my own time, in which they are obviously not going to compensate me. Have been a customer of Best Buy for a while very disappointed, will not continue to shop with them.

The Best Buy store in Twin Falls has extremely poor communication with costumers. The have failed to contact me about completed computer work on several occassions. They have given wrong replacement information and appear very disorganized. I also have a concern with the honesty and integrity of some employees.

After spending over 1400 dollars on a computer at Best Buy, my daughter and I took it home only to have it keep comping up with a driver corrupted error and shutting down every two minutes. We called the geek squad and after an hour, we were told to go back to factory settings. No explaination on how to do this but we figured it out. Didnt work. Took the computer in and they said that it needed another fan? Ok paid for that, took it home, still the same thing, took it back again, they said they would give a new computer with new graphics card and power supply, took it home, oh and when i picked it up it wasnt in a box and i explained to the clerk that I came in with a bunch of boxes, he stated I didnt need those any longer? Took it home only to get a call from them that I needed to pick up the boxes that the KEYBOARD AND MOUSE were in, so went back picked them up, my daughter started the computer and guess what!! same problem. So I took it back after and demanded a refund. I was done with them. They obviously lied about putting in new parts!. Now I am waiting for the refund to go back on my debit card and it has been over 24 hours. I am waiting for the corporate office to open ..never again..bestbuy is the worst. please bring back circuit city!

Terribel waiting time over 25 minutes - I am a silver club member and will never buy anything from this company. They got too big and forgot the customer service along the way

Computer has been in repair longer than in use. Only working 3 1/2 months of the 8 months I have owned it. Manager lied, said they sent it to hP BUT had not, Geek Squad, now it has 3 mother boards replaced and have been told good luck with that. It is a lemon for sure, by a guy at Best Buy and another at hp. So now trying to get help directly from hp. At least they are talking about the problem. Best Buy was rude, unhelpful, and told me it was not there responsibility after 14 days, and for all they know maybe this model was recalled. I am a customer of hp spending tho0usand over the last few years, and now I am treated like where else are you going to go????? and its not like you can get a loaner while your computer is in the shop, your just screwed and at their mercy. They suggested we just buy another one. Seriously. Corporate assured us, they would get someone to help us, they dropped the ball too. Some corporate manager named Dean. No help, and Chris at Wentzville Best Buy, no contact, no follow up, we had to call repeatidly to get any information and then it was the typical, I know how you feel. sure you do. He even told me, my problem was not his problem. It was NOT HIS JOB to know what was going on with my computer. Hoping somebody at hp will help me as I have contacted many different divisions and still on hold.Hate this.

I viewed reviews on 3 stores near me (zip 98685) and they were so bad I am afraid of wasting my time going there. Then I Googled BB Cust Ser and found so many bad reviews by others I have no intention of ever going to any of their stores. Thanks all of you for the warnings... yikes!

My Oh My!!! All along I thought Best Buy was one of the best electronic store around. Guess I will settle with Staples or HHGregg for much more better deal. Customers' service relation and the way you handle people buying products from you is one of the top requirements to gain customers to buy from your store. How would you attract more people to patronize your store when your PR sucks on that stage. Remember and you should always keep in mind that a good and successful business thrives when you know how to treat customers with respect, giving them time and room for their complaints and following up on them. I love Best buy because they have everything that I wanted in an electronic store. But if this losing streak continues towards the customers, I might have to walk away from them and find myself going somewhere else where I will be heard and attended to. Thanks and Have a nice day.

We purchased a dishwasher , electric range and a microwave less than a month ago from Best Buy , They made good on the dishwasher when the pump went all over my new laminate floors . Then I went to use the clean cycle on my new stove and a flame went from the bottom to the top of the oven , we shut it off , let it cool , tried it again and it blowed the circuit breaker !!! NOW HERES THE ISSUE ........ THE SENT A YOUNG MAN OUT TO CHECK THE STOVE , HE THEN INFORMED US OUR MAKE OF STOVE NEEDS A 50 AMP BREAKER WE HAVE A NORMAL 40 , HMMMMMM FIND THIS TOTALLY WEIRD , BUT OK THEN WHY IS IT ALL THE OTHER STOVES THEY HAVE CAN CLEAN ON A 40 AMP BREAKER ??? THEN THE YOUNG MAN THAT SOLD IT TO US CALLS AND HE IS GOING TO CHANGE IT OUT FOR A DIFFERENT FRIGIDAIRE STOVE , I SAID OK THAT IS FINE WITH ME , 2 HOURS LATER CALLS ME BACK TO TELL ME THE STOVE IS ON BACK ORDER AT LEAST 8 WEEKS BACK . SO THEN TRYS TO GET ME TO TAKE A STOVE WITH LESS FEATURES THAN MINE , AND IF I WANTED A DIFFERENT BRAND I PAY THE DIFFERENCE , WELL OK THEN , I MIGHT AS WELL PAY FOR THE NEW BREAKER , IF THE WIRING DOESNT HAVE TO BE REDONE TO OPERATE THE 50 AMP BREAKER , YOU KNOW PEOPLE NEED TO BE TOLD IF ITS 40 OR 50 THEY NEED TO BE TOLD THE SPECS ALOT BETTER !!!!!!!!! NOW I AM WAITING ON THE MICROWAVE TO BLOW UP , ANYONE HAVE ANY IDEAS ON HOW LONG THIS WILL BE ????? VERY ANGRY CUSTOMER HERE AND TIRED OF DOUBLE TALK , SO NOW I USE MY PORTABLE LITTLE OVERN SHEESH WHAT IS LIFE COMING TOO ???????

About 6 months ago I went into Best Buy in CDA, Id to purchase a nav system and remote start. My boyfriend and I explained to them they weren't going to be installed right away the guy said no problem. So we proceed to ask about cost of install asked about all costs the guy told us buy pass modwill cost extra I knew it would no mention of cost on nav and speakers 30. So I spent almost 2000 dollars. With quote of everything 160 now they tell me over 300 and won't return my money boxes never even open and still have seal. I work in the car industry not good business for them. Get everything in writing before you purchase any thing.

I was recently at your Best Buy store in Brownsville, Texas and can honestly say I was dissapointed with your customer service and even more with the lack of giving a hoot by your Store Manager. I arrived in the store at about 12:00 pm with the intent of purchasing a Laptop computer. I asked one of the girls working the sales floor if a particular computer was in stock and she advised the one on sale was out already and she walked away from me. I asked another customer service girl for help and she said okay and kept on going. I went to the computer counter and waited for my turn in line to get help with a laptop. While in line waiting a person (who spoke only spanish) walked past me to the head of the line and received instant help while I continued to wait. I went to the Geek squad desk and asked the employee behind the counter if he could call someone else to help me because he didn't sell computers and stated he would and turned around and continued to do nothing. After about 40 minutes of being in the store and waiting for service, I noticed the same male employee who i had asked for help, come from behind his counter and help another customer. I went to the front of the store and asked for the manager who was identified as Frank Behr. Frank showed up and I explained that I had been in the store for 40 minutes and had not received any service. I told frank what had happened with the service the computer area girls or lack thereofe as well as the GEEK squad guy who came from behind the counter to help someone after telling me it wasnt his department. Frank stated it didn't matter if the person spoke spanish that they did not get preferred treatment, I told frank that wasn't the issue, but I would beg to differ that customer had only been in the store a total of less than 15 minutes. Frank followed up by saying the computer area had three employees working and I advised him there were only two girls working and he had this annoyed look on his face. I told Frank I had been to this store several times and had purchased several items, but I would not be coming back if that was they way his store was going to conduct business. But a sad story to a happy one, I went to Office Depot where they were more than glad to sell me a Laptop Computer. The folks at Best Buy could use a lesson in Customer Service from Office Depot.

I am so upset ,I truly hate the day that I did business with Best Buy . I went their too add a line on my Att account. Was told by Vanessa the sale rep. that they had the Pantech Lazar but it was one of the phone you had order off line, I ask her how long would it would take an she told me 5 days the max . But I will get it before then that's what she tell her customer .I was given a order #### an it had an scheduled date of the 8-22-11or 8-23-11 for delivery. I still do not have my phone. I have a phone ### but do not have a phone. This is my first time shopping @ Best Buy an Last!!!!!! The saying holds true you get what you pay for I paid a $1.00 for the phone an that's the kind of customer service I have receive . The people @ the store was no help also the manager of the phone DEP. Edward was no help nor was the asst store Manager Tie. Sincerely Yours Walter W 3rd Bondman

I am so upset ,I truly hate the day that I did business with best buy . I went their too add a line on my Att account was told by Vanessa the sale rep. that they had the Pantech Lazar but it was one of the phone you had order off line, I ask her how long would it would take an she told me 5 days the max . But I will get it before then that's what she tell her customer .I was given a order #### an it had an scheduled date of the 8-22-11or 8-23-11 for delivery. I still do not have my phone have a phone ### but do not have phone. This is my first time shopping @ Best Buy an Last!!!!!! The saying holds true you get what you pay for I paid a $1.00 for the phone an that's the kind of customer service I have receive . The people @ the store was no help also the manager of the phone DEP. Edward was no help nor was the asst store Manager Tie. Sincerely Yours Walter W 3rd Bondman