Best Buy Corporate Office & Headquarters

The Store in Ocala, FL service very poor they need to get it together i think after some time on a job people become relax and forget what their job duties. When customer makes order and has to drive a long distance and spend on gas to pick up their order i believe that the service person should check the receipt for other items so they could give the customer some assurance that the order may be in some time. I also have a big problem with no one every answers the phone you have to spend hours before anyone get to you its really crazy i believe that best buy has really got to comfortable and for getting their customers, please understand my concern thank you.

1 star is still too many. BB in McDonough, GA My parents bought me Toshiba laptop from BB before I went off to college; they even bough the 2 year warranty. I had ZERO problems with it my freshman year of college until I took the laptop to BB because 2 of my keys had popped off. I got my laptop back, and a message pops up saying that a problem has been detected with the cooling system. Come to find out, the person who fixed my keys SPILLED SODA ON MY LAPTOP and then gave it back to me. Even with the Geek Squad team member's confession, BB is saying that the damage voids the warranty and that I am responsible for the cost of replacing the cooling system. My parents and I will not be doing business with BB any more.

Bestbuy is the wrost store to deal with when trying to return a item. The staff need more training, Lack comunication and following through with customer complain. Am from the Bahamas and I will never recommended bestbuy to any of my family and friends. My order was a Christmas gift that came broken, it is almost Easter and my item is not pick up to be turn to the store. I taught the Island was slow in getting things done, but this is a world record. Anyone from corporate who care about these comment customer write and would like to make a different in 2012, please start with this letter. I did everything I was asked to do to get my return back to the U.S from the Bahamas, which was the hard part,now the easy part to pick up the item and return it to the store, but the information is never input in the PC correctly. Please Help Show that you care and fix these opportunies and make coustomers for life

i walked in, and it was the same as usual. I had nothing to say about the customer service. I have the respect for them all for being courteous. As I walking to checkout, a sales associate named, Sarah or Samantha, small petite with short brown hair was just giggling at her phone. In all businesses, including mine, cell phones aren't allowed on a sales floor. I stood there waiting for her to gather my items. She placed it down on her register and said sorry. I am sorry that she had more important things to do for your manager's to pay you for. I just didn't appreciate being ignored by a cell phone.

This is ripe for class action. I cancelled my automatically renewed Kapersky antivirus (which I was not aware I approved) in Dec and received confirmation it was cancelled but at the end of 6 weeks later no refund so I called and was told there was no record of it being previously canceled and a refund would be expedited. Now after 2 more calls (3 months from original cancel) I am in cue to have a call returned in 7-10 business days because the credit was never made to my current credit card that has Best Buy charges on it but surprise, was rejected for a refund. Really. Who believes this? I know the man hours spent with me have far exceded the $43 owed to me so my only guess is that they bet that only a fraction of people would put this much effort into a refund and therefore pocket many refunds. This really effects my opinion of this company and they can keep their silly silver rewards status. Good customer service goes much further but at this point cannot make up for this kind of mismanagement at best and unethical business practices, in fact.

We are from Canada and purchased a Garmin 50LM from Best Buy, our first mistake, we were told it was good in both Canada, and U.S. when we got home we were informed from Garmin that it was only good in the U.S. we tried to talk it back to Best Buy in Alberta,Canada, and we were told that Best Buy in Canada is not affiliated with the Best Buy in the U.S. they just have the same name. we are out the price of a GPS. which was not cheep. we too have tried to contact the Corporate Office's in both Canada, and the U.S. with no results. Best Buy is one of the worst stores to buy from.

letter to CEO TO: 1 recipient Show Details HAVEN'T HEARD A WORD SINCE I SENT THIS LETTER. I WILL BE HEARD...SOONER OR LATER. Victoria Kreh January 24th, 2012 Best Buy Cooperate Office To: Brian Dunn 7601 Penn Avenue South Richfield, MN 55423 Re: Sammantha Huffman Dear Mr. Dunn: I know this is probably something you do not wish to deal with, but I have to start at the top and work my way down to accomplish something that was wronged. This is not my first letter. That is why I am writing you now. I hope you will listen and read what I have written and not fluff me off like nothing because you are at the top, or give it to someone else to handle it, that's been part of our problem. Once someone becomes the BOSS, they forget about the little people. Seems I have had that done many times. I am a good customer of Best Buy and have been for years, as is my whole family. I do not wish to go to the media with this problem, that has been on-going for years. I don't want any trouble either. I am tired of wasting my time on the phone with people and writing letters. My daughter bought a lap top one of the good ones back in 6-4-08. Since the first day she has had problems with the dial up. Her product number is DV6000. Model #-KN928UA#ABA. Serial #: CNF82060WM, Hewlett Packard Pavilion Entertainment PC/. She bought a two year contract with Best Buy. The day we got home, we had trouble connecting to internet. We called our service and nothing was wrong. We have several PC's and laptop in the house, no one else had trouble. They said to do certain things to make it work and we did that. Then Sammantha's brand new computer had to return to the store, 80 miles away. Two weeks later when I could return to Asheville, NC store on 83 S. Tunnel Road, they said everything was in working order. They couldn't understand it and blamed my ATT service connection. We called our service, paid $80.00 for the call, and guess what, they weren't the problem. My daughter who was 18 at the time was starting college on line courses and needed this Laptop to do her work. So after two times of sending it in, she finally got the internet to work when they did something. They never told us what. Even when we asked. The paperwork said, "Fixed problem." We have paperwork. Then again on April 14th, 2009 there was another problem. Best Buy sent it to their Atlanta offices. It was there about three weeks with no one returned our calls of when it would be returned. And on 5-6-2009 they called from the Atlanta office and left a message on machine that they decided to change the mother board. She had asked at the store if there was a problem to back everything up. She did not give them the right to change the mother board, nor did they ask her. They backed up nothing and all her work for school went right down hill. She had to borrow another computer from her friend to finish her semester. When she went to pick it up, she noticed her new computers rubber pads around the screen were gone. She asked where they were, they didn't know. They said they could not supply new ones with the warranty. She has not had the rubber things since that day. Plus all the screws on her computer were very loose. And there was some kind of hair stuck inside. After all that, her battery dies after two hours. Been that way for three years. We got it because it was suppose to be a battery life of 5 hours. The laptop overheats even with the bottom thing on, that I paid $30.00 for. It freezes up so much, when she is working on her studies she cannot finish them. She has to wait. Now the last two years, I have wrote Best Buy to try and find out why her computer was so slow, with no one returning my mail. IMPORTANT*****First off, she had a 64 bit system before it went to Atlanta the last time. They decided to put in a 32 bit operating system. With their mistake, the computer has been a total flop. All she wanted fixed was something simple at the time, and they lowered her memory where it won't even do hardly anything. This has brought frustration on her part to the extreme. Now the computer just dies and shuts off when she is either doing downloading or writing a thesis. I paid $1,700 for this laptop when it was new, and I am sure you still have that on file. How can you help, by helping her get what she was suppose too, or A NEW computer from all the crap we have been put through these last years. She still wants to pursue her career as a photographer, and wants to return to a campus school. And one other thing, make sure this happens to no one again. I hope and pray you can help us. We are not rich so buying another one is not my thing. But this is her second laptop from there. She bought at Best Buy in Asheville, a Gateway Laptop in 2006. Its kinda raw now. Please help. I know we are only human and mistakes are made, but someone has to help this girl. Thank you for your time and patience and have a great day. Victoria Kreh A good boss or a leader, remembers the little people and enhances his company to remain on top. Read the letters from people like me and make your business better. The Geek Squad, most of them don't know anything and have to ask another guy. Help Please......you were there once, the little guy. You just didn't jump into this job. Help......her please and the people out there that keep you having a job. Thanks for your time.

Once again (Scott the supervisor at) consumer relations never bothered to call me back. I called two days ago to see if Best Buy was sending my refund again to my account. When I called Scott (identifying himself as a supervisor) said he would have an answer for me in 24 hours. That was 48 hours ago and still no call. This is another example of how Best Buy doesn't take care of its customers. Don't buy at this company if there is the remote chance you might have to return it, because if they screw it up, it takes forever (22 days in my case so far) to get your money back. STAY AWAY because they don't care about the customer. I have been waiting for my money for 21 days and Consumer relations doesn't care how long I wait!

I purchased a Sony Google Tv this wkend from the BB store in Canton OH after not having shopped there for over a year because of the poor (actually no service) that I received on a defective IPad that was purchased from them over a year ago. Long story short, they overcharged me for the tv, I took the receipt to the store and spoke to two customer service reps who both assured me that the price had been automatically adjusted. Cam home and of course no adjustment was made to my cc. I called the store and after listening to a rambling advertisement tried to connect to a real person. The phone rang over 100 times, no answer. Called the corporate office to complain about both things, they certainly didn't seem interested until I advised them that I wd be contacting the pres of BB. The store has horrible customer service and I will NEVER again purchase anything from them! They deserve to go out of business!

I believe that credit should be given where it is due. I had a problem with a laptop that I purchased as a gift for Christmas. Although in the eyes of Best Buy the particular issue could have been caused by the recipient of the gift, the company did the right thing and sent me a gift certificate for the full value of the defective item. Nice job, Best Buy!

Well I ordered a laptop, and asked for express shipping so it would show up on the 15th-16th. I spent $15.00 extra for fast shipping. I think it was called express. And on Tuesday I checked order status. It said it was in the warehouse waiting to be shipped.So I called up and asked about it and they said the laptop was out of stock and they had to order it from the manufacturer. I normally wouldn't have been mad, but they didn't even post it was out of stock on the website. I don't even think you can order things not in stock. And not only that, but after I complained they updated the computer I ordered web page to "Out of stock". So I don't think I can get my money back on the shipping, because they will claim it was already like that. Anyway I waited until today (Thursday) and still no change. So I called up and asked about it, and the women told me she would make changes to the order. So she did and now I finally have an order number, yet still hasn't shipped.Then I noticed that the order said "Standard" shipping. I did not pay for standard. I called back and they said I could not change the order for some bulls**t reason. So now I'm going to call later, after UPS is down with the shipping routes, normally around 5-6, and try to get my $15 back. Which I probably will not.

orland hills .all managers rude one starred me down while i was waiting to get help from the other manager because she couldnt help only starred waist off your money best buy.when i called to coplain on the phone to lisa the manager she hung up on me i called back and she wouldnt talk to me because she didnt know my name she didnt ask me just hung up instead of solving my problem. unfotunatly for best buy i wont be shopping there.

Just like all of the other reviews, Best Buy headquarters have done nothing for me. With all this crappy service, I wouldn't be surprised when I hear they are going out of business.

I bought a laptop from Best Buy on Glenwood Ave in Raleigh North Carolina just last night and I did not purchase the warranty, i thought that i should have some sort of warranty if for only 30 days. I get home and test the computer after about 15-20 mins of playing around with it I shut it off, and took my kids to get dinner. I get back open it back up and I see a bunch of lines and a big black spot. I took it back to the store today only to be told that it was my fault and it was nothing they could do. Thry tried to tell me that it was dropped when it wasnt, needless to say I am pissed and im going to take back the T.V i purchased last night back too, and take my business else where. Best buy is the worst company ever and will never shop there again. And the sales rep's are rude and they have the worst attitudes ever, if you dont like you job find another one.

It is with great frustration that I write you…let me explain who I am and why I write. My name is Scott Feyhl. I am a retired college professor that still teaches classes online. I recently moved from Montana to Warner Robins, Georgia where my wife will soon begin a graduate program. I tell you this background to inform you that I have worked with many people and come from a career in education. In late October I purchased a Toshiba laptop computer from the Warner Robins Best Buy. This was a purchase of over $800.00 and I did not buy the “Geek Squad” package at the time. I took my new purchase home and set up for my classes. Within the first few days I began to receive a “registry error” popup in the corner. Having already installed Trend virus protection I just dismissed and closed the popup each time it occurred. Within the first weeks my computer began “redirecting” every Google search I made. It would redirect me to some random commercial site. At approximately 6 weeks the computer crashed. Just completely froze. I tried closing it out, shutting down the computer, rebooting, etc. At this point needing my computer daily I took it back to Best Buy. I purchased the Geek Squad protection package and turned it over to them. Steve called that afternoon and said it was a virus, he told me that I would have to purchase an external hard drive so he could take everything off my computer, and then reload it. I am now into Best Buy for quite a bit of money, but my computer is essential. I picked up my computer the next day. Within 2 days it is “redirecting” again. I see on the Geek Squad package that there is an online service, so enter Kelly from Kansas. She remotes in and controls my computer and also tells me it is a virus. She opened up her Geek Squad tool kit and after some time told me “it’s good to go”. The next day it happens again, so using the call back reference from Kelly in Kansas she takes remote control of my computer again for 2 hours but she thinks she has found the issue and really solved it this time. It takes less than 3 days for the “redirect” to return. Opting out of working with Kelly from Kansas, I take the computer back to Geek Steve at the Warner Robins store. He again checks my computer in and works on it. I wait in the store this time. He gives the computer back explaining that there was a control switch that was left in the wrong position. It should be fine now. Well after a few more days, you can guess… This time during my time in the Warner Robins Best Buy, I speak with Manager Angel. She tells me they cannot do anything but continue to work on it in the store. I ask her how many times I am supposed to bring it in; her words: “we could work on it a hundred times”. Am I hearing things correctly here???? I tell her that is not acceptable; she tells me she will speak with the “GM”. I leave my computer again. Last week I received a call from the Geek Squad informing me that it is the hard drive, and they will have to replace it. They told me this could take up to 6 weeks; I asked if there is a loaner I could use – as I TEACH ONLINE!!! They tell me they have no such program at Best Buy, but they will put an “expedite” on the order. Now wait, it gets better…Tuesday of this week I receive a call from Best Buy Geek Squad telling me they don’t have a 750gb hard drive and that they can’t get one because of a Tsunami somewhere in Asia! They have a 500gb hard drive that they can put in instead. I asked if this would be temporary and when the 750 came in would they swap it out? His response: “No, we can’t do that”. I asked when does Best Buy stand behind their Toshiba and give me a new one. Again: “we can’t do that, but you could call Toshiba yourself and ask them – here’s the number”. As you can see, I am at the end of my rope with the Geek Squad and Best Buy! There seems to be no one stepping up to this issue to be sure I am satisfied with the service. This is unreasonable coming from such a big corporation. I feel my only recourse is to speak with Corporate Headquarters. I do not feel it is my place to “call Toshiba” – Best Buy has the partnership with Toshiba – Best Buy should make this right! In lieu of calling I thought I should write this letter, because I’m sure Customer Service would have begun to tune me out after the first 15 minutes of this story. As I write this I am without my computer because I refuse to let them put a 500gb hard drive in my computer. I paid for a 750 and it is what I expect. In fact, I don’t know why they would offer any other option, they should be embarrassed. I have done everything Best Buy has asked in good faith. At what point does Best Buy stand behind their product and fix my computer within a reasonable amount of time – or better yet…give me a new computer. Scott Feyhl

I purchased some sound equipment from Best Buy. First mistake. Tried to get it installed. Second mistake. Tried to call your org. Third mistake. I am betting you will be out of business in three years.

There is no such thing as CUSTOMER SERVICE at Best Buy. I took my mini HP notebook in because it was acting weird on DECEMBER 31, 2011. After waiting for over an hour while one of the Geek squad techs flirted with a customer and tried to fix her computer at the desk. We finally get help from another "Team" member - after about 20 minutes of pushing buttons and asking the same questions over and over - he claims he knows what's wrong and how to fix it - No problem, he says. It is February 3, 2011, Best Buy still has my computer and it's not fixed. First, they tell me my hard drive tanked(wasn't when I took it in)and it will cost me $100 to fix after I spent $200. Then they call to tell me I had to pay the $100 before they will fix it. Then they call to tell me I need to contact HP to get a recovery disk to re-establish the operating system - they do not supply those. I drop off the flash drive from HP and I am told - we will have this back to you in a day... A week later, I call - the first Flash didn't work - I order the wrong one based on the information they gave me - have to call HP back for another. I call HP - they say they sent the right one and the Geek Squad has no clue what they are doing - I should get my computer back and send it to them to fix. Call Geek Squad again - No I have to get another flash drive from HP. SO I have HP on my landline and the Geek squad on my cells - speaker phone and I have HP talk to Best Buy- they exchange information - another Flash drive arrives, I drive to Best buy drop it off and it will take a day we will call you. It has been almost a week, I called them - last night. The second flash didn't work and they "created" recovery disk but now they need the product key code to re-establish the windows operating system or I can BUY it for them to install to finish fixing my computer. I called HP again - they said they can no longer help me unless I pay them for there phone support service - which they think I should have done instead of going to best buy. I call Best Buy back and ask to speak to a store manager - explained everything - he claimed he would call back in 20 minutes - that didn't happen. I called the 1-800 customer service - what a JOKE- The BEST BUY Customer Service Rep told me to pick up my computer pay for the services provide and then send my computer to HP to have it properly fixed. Yes, he did. Then he said good bye and hung up. Wow. Going to pick up my laptop tonight.. It will be my last time in a BEST BUY.

Reward zone my rear! You idiots created 5 seperate accounts under my phone number and I can't get anyone to ge this fixed. The store says call, the people who cant speak english just keep transferring me around. Needless to say I have spent over $5000 in your stores over the past 2 years and if this isn't fixed soon I will not spend another dime there! I can get better customer service from amazon.com and newegg.com and get free return shipping!

Bought a 46" Samsung flat screen t.v. with sound bar, mounting equipment, service plan and install, etc. (total - $1,835). Salesman in the store told us that the Geek Squad would mount on the wall and run the cable behind the wall to the t.v. This was so the cable could not be seen. When the Geek Sqaud showed up to my house to install (I took a day off of work for this) the t.v. they said they were not able to run the cable from behind the wall (so the cable wouldn't show) to the t.v. They were only able to run the cable up the wall to the t.v. I told them I didn't want the cable to show and that the salesman in the store told me they could run behind the wall. I even paid $50 more for special install. The Geek squad left when I said I didn't want it installed that way and now I am trying to return everything I bought and get a full refund. I will never buy anything else at Best Buy and I will make sure everyone that I know both professional and personally will know about my bad experience at Best Buy. VERY POOR CUSTOMER SERVICE!!!!!!!!!! I'm surprised they are still in business.

Best Buy Mobile in Virginia chesterfield is the rudest bunch of people ever. they are snappy and dont take time to help. there was a new girl there Tawana who because of I opened my new verizon lines and she explained throrughly and she helped in every way and was delightful. I have been in again after activating with her but having it taken over by a rude lady who completed my activation. Ugh. I came back to ask questions to Tawana but she was not there I will not return until I see her there or I just leave. It was just plain awful.