Best Buy Corporate Office & Headquarters

I purchased a phone from Best Buy Mobile Solutions (and I use Best Buy) loosely on that since I have now been told it is a third party affiliate that they are the customer service for, but the company is just a bunch of servers...oh really. No live person works for the mobile solution company. Well I find out I actually had purchased the buy back plan on my phone and I am going to receive $280 for my phone. So I go to the store and attempt to cancel this order from Mobile Solutions, spend over and hour on the phone and no one can seem to figure out what this number is. (Let me preface this to say that after not receiving notice the item had shipped in almost a week I emailed Best Buy and was told you need to call us because we need additional information; Well why didn't you call me. Oh but wait that was just because they couldn't tell me they didn't have it in stock when I ordered it.) So I get the phone at the store and many people advised me that the other order shouldn't be allowed to process because I have used up my new contract price on the new phone. I call the number in the email I received back and guess what they sent me to the Reward Zone department where again they had no idea what the order number I had was. Fast forward about 4 days and I receive an email that my item has shipped and my account has been charged. I call the same number from the email and state they need to have UPS stop the shipment so my account will be credited. Ok, guess what the phone shows up next day and when I refuse the shipment, the package goes back standard shipping (was refused on a Tuesday and didn't make it back until the following Monday) and then after 3+ days the charge hasn't been released by the 3rd party to refund my account $200+. I speak to Nick in the Mobile Solution Customer Service Area and am told no one can help me, it is just a server that has control of releasing credits. There is no live person at the mobile solutions company that they are just handling customer support for. As I'm sure most of you reading this will realize this is a crock. I finally state that I am going to call my lawyer and he gives me a fax (YES A FAX NUMBER) to the legal department. He doesn't know what their name or contact phone number is. My other option is to write a letter (Yes snail mail) detailing my issue to corporate because no one is higher than him to help me. Well lets just hope that customer relations will be able to help because I am mad as all get out that they are basically holding my money hostage for 10+ days on a purchase that should have never gone through because I had used the upgrade credit on the phone in the store.

Okay so... Just recently I was lookin into buying a tablet. I went into best buy and saw one I liked and bought it. Sorry thing about this was that they didn't have it in stock.. I mean if you're selling something that you know you don't have you should probably take it off the shelf right? Just dumb. Anyway.. They told me my purchase would be in by the end of the week. Later that. Day I went into Walmart and bought the exact same tablet BUT before this I had went back to bestbuy and got a refund on my purchase so I could use that money to get my new tablet. Well.. They gave me the refund with my receipt stappled to the original receipt and guess what?? Almost a week later and I am STILL getting bothered about picking up this tablet that I got a refund on... I think I should go to pick it up just to prove a point and show that the employees at bestbuy know nothing about what they should be trained to do.

I purchased a gateway all in one touch screen two yrs ago. Four months after I purchased it we would come home and it would be shut down. When we tried to bite it up nothing would happen so we called our local store and was refuted to a geek. He told us to unplug it replug and hold power button down for thirty seconds. After doing so 5 or 6 times it came on. This got to be a weekly thing. Several months went by and we took it in. The same geek looked at it and told us it was a windows 7 problem and he turned all sleep modes off. That worked well till we had a power outage. Then it took for ever for us to get it to boot. After over a year of this I contacted Microsoft and they said the geek that told me it was windows 7 was wrong and apparentley couldn't adentify a hardware problem. We took the computer back to best buy and it was sent off to identify the problem. We got a call from them telling us it was the mother bord and it could not be fixed. The part was no longer available. O and one other thing our warinty just expired ! This all boils down to a geek who didn't know what he was doing or talking about and he basicley ruined the computer. Now they won't stand behind this. I am upset and I want him fired and a new computer !!!

I purchased a gateway all in one touch screen two yrs ago. Four months after I purchased it we would come home and it would be shut down. When we tried to boot it up nothing would happen so we called our local store and was referred to a geek. He told us to unplug it replug and hold power button down for thirty seconds. After doing so 5 or 6 times it came on. This got to be a weekly thing. Several months went by and we took it in. The same geek looked at it and told us it was a windows 7 problem and he turned all sleep modes off. That worked well till we had a power outage. Then it took for ever for us to get it to boot. After over a year of this I contacted Microsoft and they said the geek that told me it was windows 7 was wrong and apparentley couldn't adentify a hardware problem. We took the computer back to best buy and it was sent off to identify the problem. We got a call from them telling us it was the mother board and it could not be fixed. The part was no longer available. O and one other thing our warinty just expired ! This all boils down to a geek who didn't know what he was doing or talking about and he basicley ruined the computer. Now they won't stand behind this. I am upset and I want him fired and a new computer !!!

went last night to buy a external hard drive so I could back up my lap top. I was advise by the geek people they where able to get this information back. my lap top crashed, I told them I be back in by 08June to buy external hard drive. so last night I went in bought one and hand it over to the geek personal. I was informed, I had 30 day to get this done but when I told them I would be back in later then 08June 2012 it would be no problem. so last night I was told sorry it not back anymore and they claimed I pick up my lap top. I asked for something that showed I signed for it and they could not get that nor find my lap top. then to have Anthony the store manager tell me if I raise my voice he would need me to leave so I did. so before I left asked him for corp phone he give the geek phone number. this show me that he did not care nor want to help and upset customer. I will call his boss Kevin Kodidek at 773-388-2920 at the 2650 North Clark Street Chicago Il and let him know what kind of bad service I got. also I will call corp today and lodge a complaint advise corp about Anthony service we give is not good at all. after this mess I would never shop nor buy anything from Best Buy also rating should have -10 stars because that what I got in service

i returned a radar detector ans was suppose to receive a check in the mail its been 2 MONTHS! WHAT AM I SUPPOSE TO DO??

Negitive one star. Bought a dihswasher it was delivered as the wrong unit. Spent all day trying to get this problem solved. From 7:35 am to 6:30pm and still working on it. I called four different numbers and was given a run around, so I went to the store in Taylor, MI. Talk to the manager and that asshole said it was not his problem. And all he could do is give me another phone number to call. Witch was one of the phone numbers I been calling. If your going to sell a product you should at least stand behind it know matter what. And at least try to resolve the problem instead of making it the customers problem. If you are in Taylor, MI store tell Dennis the manager to fuck off for me. Sincerely no long a best buy customer.

The return policy is the worst! Then you have to pay a restocking fee. I bought a lot of stuff from Best Buy in the past, until i had to return something. Never went back, and i spread the word to everyone I know.

BEST BUY SENT A TEXT MESSAGE TO MY CELL PHONE THIS MORNING MAY 30,2012 AT 4:01 A.M. WAKING ME UP.i DON'T APPRECIATE THIS SINCE WE HAVN'T DONE BUSINESS WITH bEST bUY FOR 2 YEARS. gUESS i WILL HAVE TO CONTACT SOMEONE HIGHER UP TO GET THIS STOPPED.

How can i give you 1 rate out of 5 which yall even dont deserve it? I suggest there should also be a Zero rating! Best buys is the worst buy ever!

the name of your co. should b pass the buck.thats all u people know how 2 do.nothing ever gets accomplished except pissing everyone off.can't wait to c u fail.and it's a shame because i've always been a good customer.FU

Redoing my kitchen so we visited your store and picked out all new appliances. Today a friend sent me info about your financial support of CAIR, radical Muslim group. We have decided not to purchase anymore products from your company and will be joining the boycott against you. In these tough times couldn't Best Buy find some more productive places to donate money? You should not be supporting anti American groups and until you stop Americans should not be supporting you.

I'm angry...like many others one star is too much. Bought a tv from the Emeryville, Ca store, once installed and plugged in, there was a blotch on the top left, a square in the middle with lines. Returned to the store they called it impact damage, it was determined they were not liable because there was no impact on the the box, therefor the impact was caused by us. To make a long story short be sure there is damage on your box prior to returning to the store.

I got an HTC Inspire in November at BB. I paid extra for the Zagg protector sheet. I dropped my phone in water last week and since I have insurance I took it in to BB. They told me they would sell me a cheap phone to use as a loaner and when my refurbished phone came in, I could return the loaner. I had to order the battery for the new phone myself from a parts provider. I was assured that the battery would come to my home before the new phone came into the store. Of course, this did not happen. The phone came in and the battery took a whole week. I went back to the store to return the loaner and have them set up my new phone. When I asked where my Zagg was.......they told me they returned it to me on the first visit (as you have to return the old one to Zagg before they will send a new one. Simply not true, the Zagg is gone. I have life-time warranty on that. I have tried for 2 days to talk to a human at Zagg with no luck. Best Buy should really replace the protector, not charge me the $8 to put it on and deal with Zagg themselves, which of course they would not do. They told me they understand my frustration and are sorry, but that is just the way it is. It would cost me $28 to replace the Zagg and have them place it, which is not fair I paid that once and what good is their insurance anyway?

I would contact the corporate office reference this matter but from reading ALL of the complaints above, it would fall on deaf ears anyway. Re: BEST BUY in NOVI, MICHIGAN. I was in the Novi, Mi best Buy on Wednesday, April 11, 2012. The store was virtually empty and I was searching for a birthday gift for my wife. I had 9 different employees including a manager pass me by a total of 11 times and not so much as a hello let alone a "can I help you?" I guess when you go to a store that you have spent over $10,000.00 in over the past few years, you would expect better service....maybe I'm wrong?? Either way, WAY TO GO BEST BUY!! I realize that each store has it's own team and management working so this is not to crucify all Best Buys......just the NOVI, Mi Best Buy........AWESOME PEOPLE SKILLS AND OUTSTANDING MANAGEMENT!!!! N O T YOU SUCK! I only rated you a 1 because there wasn't a 0 to choose.

Well I can see Best Buy going the way of Circuit City- except faster. I'm attempting to buy another computer- this time it's an Asus. They have two of the identical same specs on the Website- one is $449.99, the other is $479.99. The lower priced one is not available in stores- only to be ordered for store pickup. Problem is that none are available within 100 miles of my location in the Twin Cities area (guess what! The HOME OF BEST BUY!!) They'd be happy to sell me the higher priced one however. Based on this experience- no wonder they're going down the chute. Kinda like the Titanic- unsinkable-but.... One would think that with all the Web competition that they would fall over themselves trying to accommodate their lifeblood.. THE CUSTOMER!!!

Purchased a washer and dryer that was sold as new but when it was delivered it had water in washer and was dirty. dryer made a thumping noise . we immediately returned them it has been eight days and still have not received payment. We paid cash money and when I called 1 800 best buy the person I spoke with was stupid and did not know when they might send our check. ask for a different number to speak with someone else I think he just made up a number it was to a mortgage company. Best buy should have a 0 star for customer service. I will never buy anything from them agaim EVER please be aware of their shady practice of selling used for new. we went to HH gregg much better deal and they were honest they do have returned washers and dryer but they do not sell them for new like Best buy did,

I purchased a car stereo amp, a 2yr warranty, and paid for them to install it in my vehicle in november 2011. I returned to the store of purchase and install on yesterday 3/22/2012 to have the amp tested and my service request was refused. I presented my receipt of purchase and install and was told if I didnt have the yellow form the proved they did the install that they couldnt test my amp. Well, I was never given a yellow form, just my receipt and a tri fold of the 2yr geek squad agreement. I called the store to speak with a manager regarding this matter, and instead providing real customer satisfactory service, she bascically said... no form no service. What!!!!!!! I asked if the store inputed a notation in the system regarding the install and she immediately said "no" without even checking the system. I asked if there was camera footage showing my vehicle was in their install bay and again she replied "no". She said that they "moved from a satellite site into the store and that there were no cameras at that time".Best Buy you are full of S ugar H oney I ce t ea... I have purchased to many items from best buy, and I will never return... I think most of the companies forget what happened to circuit city and they forget the power of the consumer!!!!

seems that Best Buy in Baldwin tried the old "bait and switch" on me. they quoted me a price on a 55" TV and when i tried to pay, they added $100. manager said salesman misunderstood him. i followed up with customer relations in MN and they said, sorry, his word against yours. so, screw Best Buy. btw, this all started when i had waited 2 weeks for a 60" model and was told on day of delivery that they had none in the warehouse. a truly top notch operation. BEWARE! BEST BUY BLOWS! AND to add insult to injury, Customer Relations had e-mailed the Manager AND General Manager of the Baldwin store, requesting that they call me. they NEVER called. in the previous year, i had purchased 2 32" TV's, 2 21" TV's, a gaming system, 3 InkJet printers, gallons upon gallons of ink, headphones, etc. well, they lost a loyal customer for $100 and extremely poor management.

If I had the option, I wouldn't have given Best Buy even the one star. I bought a Motorola Droid Razr on Feb 12, 2012 at Best Buy in Albuquerque, NM. I started having problems with the phone from the time I turned it on. I thought it might just be me so I kept practicing and working with the phone. I took it back into Best Buy a week later, and the sales person did try to help me. The phone didn't act as crazy in the store of course. Anyway, we took off on a trip for South Carolina. Halfway there my new phone froze up. It quit working completely. I took it into the Best Buy store in Anderson, South Carolina on March 17th. They plugged the phone into a machine to "troubleshoot" it. The sales person came back and told me the phone had factory defects and since I was four days past my 30 day warranty, there was nothing they could do. I explained I had been on the road for the past two weeks and that if they checked their records, they would see the phone had been seen for problems on February 20th in Albuquerque. They looked blankly at me and repeated to me that I was four days out of my 30 day warranty. I took the phone to Verizon and told them what had just happened. They are replacing it for me at no charge and are actually having the phone sent to my hotel in Anderson. Hurray for Verizon, and shame shame on Best Buy for being so awful. My husband bought a Samsung Galaxy from Best Buy on February 21st. I am justifiably concerned. After reading the other posts here, I am so very glad I didn't buy their so-called extended warranty!