Best Buy Corporate Office & Headquarters

I tryed to call best buy store in destin florida 11 minuts to 10pm the anwsering machine said they wer closed, for store hrs press one i presed one for store hrs and it said 9am to 10 pm that makes for bad busnes in my humble opinion. verry poor mgmt.

This business should be shut down a soon as possible total rip offs. I will be contactin the Better Business Bureau in every state I can Until they are closed everywhere

I paid for a x-box Kinect on 11/6/10. I was told 2 weeks to shipped. My mother passed away on 11/6/10, got the phone call while I was shopping at Best Buy, and I had to fly to NY. Returned back on 11/13/10. Waited and waited for my package called many times have 3 different claim numbers, NOTHING, every time I call its like they are hearing this for the FIRST TIME. Here's the best yesterday Darlene from Best Buy called me telling me UPS has found my package that they said they delievered on 11/11/10, and that my package was on the truck and would be delivered TODAY (12/13/10) - guess what -NOTHING DELIEVERED. Called today - spoke to Milton in Customer Relations and gave me the option of driving two and a half hours away to Springfield IL to pick up a Kinect and pay an additional $75.00! and then drive two and a half hours home. Road are icy and parts are snow covered! Other then that option the other option is to wait for UPS to investagate, I asked how long will that take? Don't know maybe 3-5 days. I NEED THIS ITEM FOR CHRISTMAS Best Buy won't give me my money back either! I WILL NEVER NEVER NEVER BUY ANOTHER THING FROM THIS COMPANY. CAN'T BELIEVE THEIR CUSTOMER RELATIONS ARE THE WORST I'VE EVER SEEN. This CEO should go on undercover boss!

I went to Best Buy today to purchase Christmas gifts for my family and was greatly disappointed by the terrible customer service! I spoke with 2 store managers neither of which offered any assistance or an apology! I would think in this day of internet shopping they would do anything to keep a customer! I came home and purchased everything i needed on line. My husband and I have bought tvs, cameras. video games etc from Best Buy for years, I do not plan on shopping there again, very disappointed.

The very worst in customer service! I ordered everything on line after a terrible experience in the Dallas store. I saved a ton of money shopping on line. Why go to a store to pay for poor treatment by the sales staff? Best Buy you better train your employs how to treat a customer!

My neice and I was in the store on 12/12/10 to purchase 2 laptops which the clerk reported they had 15 in stock. However they could not be locate. It was suggested she buy 2 others at a $100 more each. (She paid cash) During the purchase the clerk came with the 2 orignal laptops she came to buy and went to do a exchange for the 2 she paid cash for. She was than told she couldn't exchange the merchandise. They would mail her a check or give her a gift card. This was not the right answer. Consider the fact, she never left the store or the register for that matter. The manager Tammie, was consistant in saying, this was her only option. She shared if they gave her cash back she could be robbed as she leaves the store and a police report would have to be filled out. After her persistance, her money was return to her and she was told she could not be sold the 2 laptops she came there to purchase. Not only her, but my mother was refuse to be waited on, my aunt was refuse to be waited on by the manager of the store. She said she had the right to do so. I'm compeled to consult my lawyer. I cant believe this is a policy. I'm owed a apology. I've never meet such a rude person, I've never been treated so badly, I'm hurt, I feel insulted. I hope Tammy knows, What she did is wrong. Best buy couldn't run there bussiness like so. If this is the case. You all need to change or you will loose customers. Your bussiness will start to fold.

I think it makes sense to be mad at the Best Buy the company since they personally make the actual products we buy off the shelves. That associate put that laptop in my hands knowing full well it would blue screen on me on the 31st day.

I just wanted to post that my wife and I have two children and have purchased some cell phones from best buy in Dekalb, Il. We purchased two for us and two for our children. At first we thought the phones we got would be the ones we would be happy with but we didnt care for them and exchanged them out. We ended up having to go to different stores and the associates there were very unwilling to help us "why dont you return them from the store you bought them from" even though it doesnt state anywhere that they had to be returned there. So later we had to exchange the ones for our kids and the "manager" (who was ALSO not wearing a name tag) took me aside but not far at all from my family and the rest of the customers and very rudely Yelled at me about the return/exchange saying "they were not in the business of renting items" and asked if they defective. I stated no, there was nothing wrong with the phones its just that our kids didnt much care for them and wanted different ones and they refused us service. F best buy. We will NEVER purchase anything from this company again due to their very poor customer service. I work in health care and would hate to see anyone be treated like that in my line of work. What makes them think its ok to do so? If they dont like working in customer service they should pursue some other line of work and not make everyone else suffer.

As most on this list, I too have been a victim of the lack of service of Best Buy. My computer go tthe think point virus. I called around and many places were alot cheaper. Best Buy geek squad agent was sooo confident they could fix it. I needed it back quickly and I wanted it done right so, took it to Best Buy. HOwever, they failed to do what we discussed FOUR Times which was to save my information and then put it back onto my computer. They lost information and I spoke to four different people in teh process all of whom just lied to me then when I tried to have them take it back AGAIN to fix it, they said it is a privacy issue and they cannot work on it?? Well they took my money in the amount of 434.oo to do a service they never did...and in the meantime, now my computer keeps shutting down and they make excuses about so many geek squad agents working on one computer etc..as if that is MY problem. Then I spoke to a manager Stacy at the Selinsgrove Pa. store and she was awful...said since they cannot fix it right they don't want to work on it anymore. I said then they admitted they cannot fix it they need to refund mymoney but she said, well, I cannot give our services away...WHAT SERVICE...they are the biggest joke around and they not only do not provide a service but they made my life worse and did damage to my computer...sadly for them, I needed two new tv's and two new computers and was planning on purchasing from them until this happened...I disputed the charge on my credit card and told the credit card company if they pay b est buy it is their problem because no matter what i am not paying this false bill as they failed to do the service then broke my computer in teh process of their incompetence. So, I do not recommend the best buy geek squad..and as others noted, the management in best buy is even a bigger joke...called corporate but have to call back so we shall see...the manager at selinsgrove also said since i am going to write letters to corporate and otehrs is another reasons she didn't want to work on my computer anymore.....AND as I was there one of the many times since originally I had to take my computer back, driving forty minutes one way, so many times...another woman just purchased a computer from them and they had her screen displayed and clearly you could see a problem with it but they refused to make that right too...what jerks....

Ordered a washer and dryer online because the store could not give me the price they advertise. told delivery day, no call no show. Tried to call store, corporate, 800 number, none of them worked. Worst, waited 20 minutes for the 800 number, only to be hung up by the representative. not sure what to do yet. very frustrated.

I was informed by several young employee's that the Covington Louisiana Store Manager only like to hire young emplyees. His qoute to several of these younger employees was "It looks better having a young saleperson talking to older people, for people percieve that they know what they are talking about". Is this not dicrimination????????? Way to go Best Buy for allowing some manager run your store without supervision. Is this truly how best buy operates. I looked around the store and sure enough I was hard press to find one employee over 40. So the next time you go to the Best Buy Store in Convington Louisiana, think about what this manager and his staff are teaching a youger generation and practicing discrimination. What if this so called manager toke it to the next step and did want to allow Hispanics, females or other minority groups.

I visited the Best Buy mobile in the Stone Crest Mall located in Ga. I had one of the best experinces of time there. The staff was very patient and knew all the right answers. The manager Keysha was the absolute best. Her salesman Keith also did a standup job helping with a large purchase. Thank you again.

I have spoken to bestbuy.com staff for at least 10 hours in the last 3 weeks attempting to inquire about an order made via telephone. The bestbuy.com staff has been useless. After such frustration I called the corporate office to discuss this dilemma. I spoke to a Mr. Tim Snow, a manager of consumer relations and without advising me he transferred the call to a number that requested a 3 digit code. I called again and unfortunately got Mr. Snow a second time and he transferred me to the bestbuy.com line which advised of a 15 minute wait. I hung up and called corporate again and the operator transferred me to consumer relations and luckily Mr. Snow did not answer the phone and the problem was hopefully resolved by Alex who was very courteous.

I gave them 1 star because that is as low as it goes I would not buy a thing off of them again if you do take a jar of vaseline with you because you will need it and the geeks are just what they say they are geeks that has never seen a school so you can take a chance there if you want to but dont cry about it latter because I told you so and when you call the big boss they don`t know nothing

I ordered a total of four 10' inch netbooks for the kids online! Soon after making the order, I received one email, that stated that the first of two stores, did not have the item in stock! The second store sent me an email, that stated that the item was ready for pick-up! Needless to state, I took a full day off work to drive to the store that had the item, which was located 136 miles from my home, 272 miles round trip! I arrive at the store, and after waiting for 45 minutes in the customer service line, I'm told that a wireless mouse, and the antivirus software, which was part of the promotion, was the only thing available for pick-up, and that they did not have the computer! What the hell was I going to do with a mouse, and antivirus software, with no computer? The email, never stated that a partial order was available, or else I wouldn't have driven the distance to come and get it! I was livid, with this incident, and ended up canceling the entire order? I turned around and ordered something else online a few days after "11-26-10" to be exact, and today is 12-9-10! I'm still waiting! I am truly impressed as to how a company this large, can be so backwards in technology, when most items they sell are high tech equipment! No consolation prize, or a red cent was offered for the time loss, or travel expenses, for a mistake that wasn't my fault! I will never use the online services from this store ever again! If they don't have it in the store, then it won't get bought!

i would give 0 stars they are not even worth 1 star- I bought a refridge 11/23 delivered 11/30 the compressor went out 12/2 and to this day 12/9 nothing has been done i am getting the run around i just called corporate 612-291-1000 asking to speak with someone ABOVE consumer relations and they keep transfering me to consumer relations - WOW i will be calling our local news station to make sure people know how this company really is - TERRIBLE we spent over 4k in the store on appliances and they cant even do anything i have kids and we have been eating out its wrong who knows i am tired of this company they get away with murder

after waiting for 15 days to receive a dvd ordered from best buy on line I am still waiting for it - all attempts to contact their customer service organization met with frustrating endless encounters with robot recordings ,platitudes and elevator music but===no results == their on line help was even worse largely headings on pages with no content and no way to access anyone . overall the experience taught me that this is one "big box " retailer that doesn't earn it's business and doesn't deserve any. as a consumer it's good bye to best buy

The day prior I had told myself I was not gonna get caught up w/the Black Friday Madness. I was getting sick and was not up to camping out for the pre-sale of LG washer & dryer (furthermore it was cold, windy and raining.) It somewhat nagged @ me I would miss out on something I really wanted. So, I got up @ 5:00am showered, got dressed and headed for the nearest Best Buy, I was out the door by 6:30. I was informed someone who had been waiting in the cold to get the same item was supposed to return by 9:00 to complete transaction or something but, I could call back by 10:00 and see if he was a no show so that I could capitalize on this opportunity. I took my chances and headed out to another Best Buy and luckily there was an available set. I specifically inquired w/cashier if I could pay for purchase on cash & debit card basis and if I could later transfer to another bank card I was tryin to earn points on. She responded yes. I had gotten wet and was becoming more sick than what I had been so, I waited a few days till I felt better to take care of issue. When I get there I am told original transaction would have to be credited/refunded by same method as purchased however, there would be a delay in cash refunded by Corporate office (by check)and the funds credited back to bank card. To add insult to injury the re-purchase of items would not be honored @ sale price. They refused to work w/me and all I was told sorry cashier had mis-informed me. WOW! The delivery is another story. I missed out on 1200 points had I initially used another bank card. !

I have been a customer for many years 3 computers and loads of software. My computer had a virus brought into the Commack,NY store on Jericho Tpke. was advised they would backup and restore all my desktop the way it was, picked up computer last night and nothing works, cannot get my documents and or email without a product key number, do not have this after calls to computer company hp and microsoft and best buy cannot not retreive this information. When I went to pick up my so called repaired computer and $ 350.00 later I had to wait there with no one behind the geek counter for well over 30 minutes, they paged the manager and representative about 7 times before anyone arrived. Now went into internet explorer for some of my favorite websites that I run my business from and they do not work. Once again on hold now for 25 minutes still waiting for someone to help me. Please note when in store last night there were no customers there. I am so glad that I did not purchase my washer and dryer at this location or store 2 weeks ago. Your services and employees really need a renewed lesson on how to be more customer ready. I am contacting my credit card company to advise that services paid for were not rendered. Also it is a shame that to file a complaint you have to put it here then to speak with someone directly. I am sorry but this is not the american way. All these complaints and really no one will respond to these complaints. I am goint to make contact with the NY state attorney general and also the BBB at this point. They have no customer service at all. And the geek squad have no idea what the hell they are doing.

In Wednesday 11/23 my wife took her two month old 2011 Sonata to the Best Buy in Plymouth Meeting, PA to have a remote start installed. After the Geek squad guy talked her into a much more expensive one they proceeded to install it. 7 hours later my wife waiting in the store saw her car and almost collapsed. The dashboard was off and wires were everywhere. The man said that there were real problems that he couldn't fix and that we had to take it to the dealer. The car had massive electrical problems flashers wouldn't shut off lights wouldn't come on, doors wouldn't lock and so on. It is now 14 days later and the car still isn't fixed. The Best Buy insurance company called me and at first was very nice and said we could rent a car for as long as it took to fix the car. After speaking with the dealer, they told us the car would never be the way it was before the geek squad screwed it up. I then called the insurance company to request either they replace the car or replace the whole wiring harness. The man's name Mike Cummings refused both requests in a very nasty way, saying they wouldn't do either thing that we would have to take it the way it was. I am in the process of getting a lawyer and suing Best Buy.