Best Buy Corporate Office & Headquarters

There is an old saying, "Put your money down and take your chances". Chances are you will get stung at Best Buy. After spending more than $14,000 on Macs for our company Best Buy erased my wifes hard drive after "one of thier Geeks" set it up for her and failed to make a restore disk. They teach their managers to say no untill you just walk away. To bad as we still have about a dozen Maxs to purchase and it won't be at Best Buy. They will gladly take your money but when it comes to service forget it, you are on your own.

I am a Gfather,I have 6 sons 1 Daughter & 12 Grandchildren. Sent my Daughter to Best buy for a xbox connect.Looked on Computer. 1 Left at a Ft. Myers Location.She was told buy several clerks there was none at this store.hohoho they found it but to buy it. she had to buy a 29.99 set up fee. I've owned 4. Their is nothing to set up.I called the store,thay replied to bad.This is a clear rip off.I want my money back . To con my Daughter this way at xmass time. She was Scrooged.Is this what corp headquarters wants to here? This will be my families last dealings with WorstBuy.Call me if you have the xmass balls.239-303-2900 Daddy ED

Well here goes another another horror story of Worst Buy ( Best Buy) customer service. My boy friend bought me a lap top computer for Christmas and gave it to me early. What should have been a wonderful holiday experience for both of us has turned into a nightmare before Christmas. The Toshiba lap top was purchased 10/19 and I have had it into the Greek squad 2 times already. The computer will freeze when turned on. The Geek squad rep AJ told me that this was the worst computer for preformance ( while the sales person told me it was the BEST). Then he told me they would run a test for software issues and let me know, but if they needed to repair software it would be $120.00 if hardware they would send to manufacture. This problem should have been fixed the 1st time I had it there for repair, why should I have to have a brand new computer fixed that cost over $800.00 . The manager offer 30% off and said the $800 went to Best Buy not them they were a SEPARATE company. Well I am looking into the computer lemon laws Magnuson-Moss Warranty Act, my credit card company protection and consumer protection laws, I will not roll over. If I could have given them minus 50 stars it still would have been more then they deserve. I will NEVER shop there again and have given this experience to family, friends and neighbors and hope they follow my lead.

I received a car stereo for my birthday, Nov. 23rd. My husband purchased a wiring harness for it at Best Buy that was supposedly for the Dodge Charger. It came in a package from their installation department. When he got it home it came out of the package in two pieces. My son, myself, my husband and three other people witnessed this. The price of this item was 75.00. Well long story short after wiring up the stereo system, we could see the display but there was no sound. After researching the problem, we discovered that it was NOT the proper harness at all. My husband took it back today. They told him that they will NOT take it back because it was cut in half. That when he bought it, it was in one piece. It definitely wasn't. He talked to every manager in the store. They still refused. So we are out the 75.00 and my stereo still isn't installed. We had to order another harness for 100.00 from another store and wait on it. Firstly, they didn't sell us the right harness to begin with. Secondly, obviously one of their installers opened that package and cut it in half, then restocked it. Thirdly, they are willing to lose customers over 75.00 I called the store after talking to my husband and talked to the same manager, she said well it had been cut, and I told her NO IT HAD NOT. and she said, well we can't take it back. I said, so you are willing to lose our business, the 7 children we have, all of our friends and acquaintances business over 75.00? She said well no, I said well you have. My husband works in IT he has opportunity to suggest places to go to for electronics. He will not be suggesting them. This is not the first problem I've had. Last year when my 4 year old refrigerator died, I waited over a week for the technician who didn't show up because he had a personal emergency. I had to call to find that out. Eventually after argueing with everyone under the sun, they agreed to honor the warranty and replace the fridge. When I went to the store to pick one out, mind you my husband was in Iraq at the time, I was told by one associate that they have to replace it with like technology, when I got to the check out to do the transaction, I was told I'd have to pay the difference in price between the cost when we bought it, and four years later. So I wasn't allowed to get the one I wanted and the difference was 600.00 so they tried to get me to take one with less capacity, and less technology. I got so upset I emailed my husband in Iraq and asked him to call the store and explain the situation. He ended up calling a different store in the city and they took care of it, however we still have much less refrigerator, a year later it's falling apart. We will NEVER shop at the Best Buy in Moore, Oklahoma again, and if it's avoidable, which is surely is with Amazon.com willing to sell anything, we'll never shop there again, nor will our 7 children, our multitudes of future grandchildren, the 50 employess I work with, the thousands he has contact with through his job. I hope it was worth it to Best Buy to drop the ball and keep their 75.00 and leave us with a useless harness, unless we buy a new vehicle it will actually work in.

My intention was to post a complaint thinking the best buy corporation would care, but apparently according to the complaint after complaint posted that is not the case. I called the corporate office seeking a resolution to horrible customer service only to find that they care no more than the local offices. Bottom line...EXTREMELY poor warranties, poor customer service, and low quality products that really could use the backing of strong warranties. Shame on Best Buy!!! Hopefully one day they will lose enough business to care what their customers think. I personally have spent my last dollar with them!!!!

"BEST BUY" IS ON MY "WILL NOT SHOP THERE AGAIN" LIST...BECAUSE "BEST BUY" IS TAKING ADVANTAGE OF THE "CHRISTMAS" HOLIDAY...WHICH IS A "CHRISTIAN HOLIDAY," BY NOT USING THE WORD "CHRISTMAS"...BUT REPLACING IT WITH THE WORD "HOLIDAY!" "BEST BUY" IS DOING THIS BECAUSE THEY DON'T WANT TO "OFFEND" MUSLIMS AND PEOPLE OF OTHER RELIGIOUS PERSUASIONS...SO THAT THEY CAN SUCK PEOPLE FOR ALL THE CASH AND CREDIT CARD MONEY THEY CAN! NUMBER ONE...."BEST BUY" MAY NOT WANT TO OFFEND "MUSLIMS"....BUT I AM A CHRISTIAN... AND "BEST BUY" DOESN'T MIND OFFENDING "ME!" SO, I AM PERSONALLY BOYCOTTING "BEST BUY"...AND AM SPREADING THE WORD AMONG ALL THOSE IN MY FAMILY, MY EXTENDED FAMILY, MY CHURCH FAMILY, AND ALL MY FRIENDS IN THE STATES WHERE THEY RESIDE.... THAT "BEST BUY" IS NOT WHERE THEY SHOULD SHOP, NOT JUST AT CHRISTMAS...BUT "EVER!" SINCE I HAVE BEEN A BROADCASTER AND IN THE MUSIC BUSINESS FOR MANY, MANY, YEARS... NATIONALLY AND INTERNATIONALLY, FORMERLY ON N.B.C. AND A.B.C. .....I DO HAVE MANY FRIENDS WHO DO LISTEN TO ME.....AND I SHALL MAKE THIS KNOWN FAR AND WIDE! BY THE WAY....JUST IN CASE SOMEONE FROM "BEST BUY" CORPORATE HEADQUARTERS SHOULD READ THIS........I WILL TELL YOU....."THIS IS NOT A THREAT.....THIS IS A PROMISE!"

Poor customer service (Especially Store Manager). Dishonest sale person that hold back lots of information. This will be my last purchase at Best Buy.

What a company, liars, cheaters and the worst customer service I've ever had the misfortune to use. Bought a NEW MAC Book Pro Laptop in June 2010, also purchase the extended warranty plus some other equipment... What a mistake had some issues, took to geek squad this was the biggest waist of time' nothing but run-arounds, they ordered a battery, came in wrong one went back again to the Squad? The geek guy was arguing with the other geek guy on the phone' again shipped the wrong battery! when to a different store they order another battery, it never came in! So I went to the Apple Store..WOW was I surprised the MAC Pro was used.. Best buy sold it in NOVEMBER 9, 2009! It was used and had been to Apple for the same problems I was having. Fraud!!!!! I called Best Buy Corporate and talked to Auto in customer service he gave me a case number? They were to get back with me in a few days after contacting the store manger, never happened. I've been getting the run around sense that time! They kind of retailed should be forced out of business. No one is ever in charge and you can never contact anyone that can make any decision or evaluations for a settlement on their actions.

I NEVER BEEN SO UPSET OVER PURCHASING ANY THING,I PURCHASE A REFRIGERATOR ON APRIL 2009 IT HAS NEVER EVER WORK RIGHT 3 ICE MAKERS AND THE FAN BEEN REPLACE, CANT GET ANY HELP FROM ANY ONE, ON THANKS GIVING DAY THE REFRIGERATOR SIDE WENT OUT, I LOST ALL MY FOOD,AND MY SICK BROTHER INSULIN, I AM GOING ,TO TAKE OFF WORK TO TAKE HIM TO THE DOCTOR TO GET MORE INSULIN, NO ONE FROM BEST BUY CARE I SPOKE TO ERIC BOBO THE STORE MANAGER ON WINCHESTER WAS NOT ANY HELP, I WILL NEVER BUY ANY THING AT BEST BUY AGAIN NOR WILL ANY FAMILY MEMBERS.

BEST BUY IS NOT A GOOD STORE TO PURCHASE ANYTHING THEY DO NOT CARE ABOUT THE CONSUMERS, IT IS ALL ABOUT MAKING MONEY, MY MOM PURCHASE A REFRIGERATOR A YEAR A GO AND IT NEVER WORK FOR HER PROBLEMS AFTER PROBLEMS, I CALL THE CORPORATE OFFICE NO ONE THERE CARE EITHER.

First, can't you have a negative star system? I agree with what others have written. My worst customer service experience ever came tonight at Best Buy. After visiting one BB store in the Richmond, VA area and discovering that the item the salesperson had talked me into purchasing was out of stock, I went home and called another Best Buy. The guy said he had the item in stock, confirmed the price ($399) and said he would have it waiting for me at Customer Service. When I arrived and tried to purchase the item, the clerk rang it up for $575. When I informed him that I had been told that this was a $399 item, he went to check on it. He came back, no apology, just, "I have some bad news for you. That item is out of stock." I told him that it was bad news for Best Buy, that I had been quoted the price, and that the quote was even taped to the side of the box of the item. That didn't matter to him nor to the two assistant managers. One of the assistants kept telling me that the problem was due to the fact that two items had the same number. I told her that I was not concerned with Best Buy's internal problems. I had been quoted the price and they should honor it. A second assistant came along. Like the others, there was no apology. Just a "tough luck" attitude. When I insisted that they contact an upper level manager, one of the assistants got on a head set and asked someone to call the police. I had done nothing threatening. I had not even suggested violence, although it probably crossed my mind. A call to their customer service department seemed promising. The young woman kept saying, "oh how horrible." and "yes you're right." But bottom line, there was nothing she would do. She said they couldn't force the store to sell me the item at the promised price. One would think that the pimply-faced assistant manager was holding the corporation hostage. I have spent tens of thousands of dollars at Best Buy. They won't get another penny. I told the customer service rep that the company is going to spend a lot more money in time wasted dealing with me than they would lose by honoring their promise. She didn't seem overly concerned about that.

purchased a laptop online on 11/29/10. Received a confirmation email and a confirmation paper telling me to pick up the item at my local best buy store. The next day I then get a email saying it is not available for pickup but I can have one shipped to my home for free. After I call the customer service line, at 9:ll AM, I was still on hold @ 10:10 AM. Finally, Stacey informed me that the item was out of stock and I was out of luck. Not good enough for me since the item is STILL AVAILABLE online. I now am fighting for a compatable replacement for my "Cyber Monday Deal

BEST BUY IS A SCAM DO NOT PURCHASE FROM THEM!!!.(11/24/10) I purchased A laptop for $349.99 online Thursday. When my order did not go thru, I contacted Bestbuy online & customer service rep personally put my information thru.I give him the sku# of the laptop I was interested in & had him repeat my credit info. I get an email telling me my order was ready for pick up Friday 12:30 AM, next email 3:30AM~problem with acct, next email 10:30AM ready for pick up. I go to the store on Friday to pick up and the confirmation number states processing problem. I go home & notice that the email to pick up the laptop has a different confirmation number. I go to the store to pick up laptop and decide to have Bestbuy check out the laptop because of their "14-Day Return" policy before I leave the store and not only have they chrged me close to $400, they bait and switched shipping me a different laptop changing confirmation numbers. John~ Geek Mgr Towson would not sell me comparable laptop told me "online was not supposed to sell laptops online at $349.99 anyway! So basically Bestbuy had no intensions of selling you a laptop online or on cyber Monday. DO NOT PATONIZE...

I bought Home HD 3D television with projectors for home theter on black friday. Now I wanted to change something. The store manager in Sarasota Best Buy never call back. What will I do?

Very Poor Customer Service on Bestbuy.com Hold time is 15 minutes, Service Agent dont care at all I cancel my order but still got charged twice. I will NEVER use there website to purchase anything Period.

My in-laws bought a new tv from best buy. There was no visible damage on the box. When it was opened the styrofoam was smashed and the tv cracked. Best buy refuses to replace it and basically called them liars and said they broke it. we have been loyal customers of bestbuy for years even are silver members and they don't give a damn about there customers. They have been in contact with panasonic and they are hoping they will do something. This is total BS Please do not shop at best buy.

I took my computer in to have the geek squad remove a worm and it was only supposed to take 3 days needless to say it took almost 2 weeks. I was told it would only be betwen $300 and $350 to fix and backup and also reinstall my work, well needless to say it still doesn't work right I get a blue screen telling me that some of the programs weren't installed right and that it cost almost $500 to fix. I called the store to let them lnow what had happened and I got told that was my problem not theirs, so I called customer service in Michigan and trying to talk to them isn't any better. It was the last time I plan on doing that again.

BUYER BEWARE!!! We purchased a new Samsung 46 inch LED TV at the Lake Zurich, Il Best Buy a week before Thanksgiving. They indicated that there were none available in the warehouse (as they were all being held for the Black Friday sale), however, they had one in stock at the store. They agreed to send it over to the warehouse so they could deliver it to us the following Tuesday before Thanksgiving. When it arrived it was defective so we sent it back immediately on the delivery truck. We were told that a new one would be sent out from the warehouse on Friday the day after Thanksgiving. We were never called with a delivery time so we called them that Thursday morning and they indicated that we were not on the delivery list until the following Sunday. Saturday we receieved a call that they would be delivering the TV between 1:00 and 3:00 on the next day. At 6:30 that evening we received a call from the warehouse indicating the the Floor/display model we had ordered that was defective could not be fixed and they had none in stock so they would not be able to make a delivery the next day. WE DID NOT PURCHASE A FLOOR MODEL!!! In addition we were told it would be replaced with a NEW TV but instead they were trying to fix the defective floor model they switched on us because they new they knew they had none available! This was out right FRAUD on this stores part!! We have gotten our money back and WILL NEVER SHOP AT THAT STORE OR ANY OTHER BEST BUY AGAIN!!!!

I took my computer that I had bought from Best Buy to the Geek Squad to get a virus check run! When I take the pc home, it wont even turn on! I take it back them and tell them that my computer will no longer start up, and that they need to do something about it! Well the guy that checked my computer came back and said that I must have done something to it when I took it home! I told him that I didn't do anything to it, so how could I have ruined it, considering they were the last ones to mess with it! WEll, needless to say I no longer have a good computer! They won't replace it or even fix it! They told me that I could buy a new one from them or pay to have mine fixed! I will NEVER go to Best Buy for anything EVER again!

I ordered a dvd online on 11/18 and got a confirmation that the order had been placed. A few minutes later we got an emial saying there is a back order and it will be shipped soon. On 11/22/ we got a shipped email and the dvd was coming here by fedx. Well today is 11/26 and we checked the tracking number and it is with the USPS. I called them and they told me they do not handle Dvds. Called customer service at best buy twice and they say expected wait time for a customer service rep will be answering in about 15 minutes. Been on hold twice today for over 30 minutes each time and no one ever comes to phone.