Best Buy Corporate Office & Headquarters

Best Buy has seen the last of me ever darkening their doorstep... i have wanted a laptop computer for a few years and have never had the money to purchase one, well, here we go, the store advertised Toshiba 15.5 inch screen laptop for 189 dollars for "Black Friday", i get all excited, so, since i'm at work and can't make it, my wife wraps up her son at 3:00 in the morning to get to the store to get me one, it's under 30 degrees outside, well, the store finally opens at 5:00 am, my wife runs to the computers, and yup, you guessed it, they're sold out!!! she says "how can you be sold out already????" they tell her we only had 3 in stock!!! she about went thru the roof, well, they tell her there will be more in tonight after 9:00 p.m (of course!! after the sale is over!!). this is pathetic, we should be able to sue for false advertisement!! anyway, i'll never use this pathetic store again....

I went in to exchange my Modum because it is not working correctly. Customer service at the Marks location was not open! I am shocked that a company this size would not even be there for the customers having problems even if it is Black Friday. Poor buisness practices!!! I waisted my time and money going in for this today. cmtbs@email.com

Dear Sir: This message is about your new store located off of Cherry Hill Road in Beltsville/College Park, Maryland. It was 9:00 a.m. Thanksgving day. Two store police officers are controlling the line. I was the first person in line for your Black Friday in store specials. I was holding six spots, my people arriving at different times, before the store opened up at 5:00 a.m. When the store staff came out to distribute the tickets for in store specal items, I was shocked that I as the first person in line didn't get a gift from the store for being a dedicated line stander. One of the officers, pulled two people out of the line that I was with, claiming he hadn't seen them earlier, and when he did, they were way back in the back of the line. I told him that I had been looking for them all day and evening, and finally found them. I didn't know that they were waiting in the back of the line, or near it. They gave out tickets for people wanting a laptop or other computer items, and they didn't have tickets available yet to give out to those people that needed someting that required a ticket. They weren't very organized on that. Other than that, when the store opened, everything in the College Park store was in place, and easy for everyone to acquire. Everyone attendant was nice, except for one of the police officers, who was like an Andy of Mayberry Cop before the line started moving inside, and then turned into a Drill Staff Sargeant once the tickets were being distributed. He knew that I was holding six spots and had no problem with it. I tried to sale my ticket, which I feel is my business to make myself some christmas money since I am uemployed, and this is a recession. The officer took the ticket away from me and said he had t give it to the store manager. This was ludricras. I was harming any one. I have been a line replacement person for over twenty years now, working at different places where people are willing to pay me for my spot, since they didn't have the time to come out early and wait in the long lines. That is not a crime, and it is a job for me. I was not disturbing anyone, and a line replacement job is a legal job. Other Best Buy stores, gave a gift to the first couple of people in line. My sister and I received nothing, not even an interview with the store manager. I feel this officer was out of line, and when he took my ticket away, I was hurt. The store manager couldn't even come up and face me in person. I will never go in that store again, and your employees are not God given people during this recession time, or people that can't get their foot in the door to get employed. You made plenty of money on Black Friday. Me and my sister should have gotten something for being in line at 9:00 a.m. instead of bull crap by a man holding a badge. You shouldn't advertise that the first couple of people would get something for standing in line on Black Friday when we didn't get anything, not even a "congratulations"or a "piss on you" button. 3506 Susquehanna Drive Beltsville, Maryland 20705

I am so upset with best by because over the years I spent thousand of dallars at the NJ Store in Paramus and now the scan me hundreds of dollars. I brought my computer to the geek center, they told me my my motherboards is no good and that I need a new panel. So I decided to take my computer some else to fix and tey told my computer just needed a new hard drive the total for that place was $93.00 and they fix it. Well best by took $400.50 from me and didn't fix the computer and they only give $200.00 back to wich I am still fighting them to give me the rest of my money. They say they can't give it to me because they already back-up my data and give me 4 cds and when I put the cd in my computer to check is everything ok my datas are there however I can't open it to view them. So I am going to call Karl Kent from chanel 12 news. Because I am fed up with this none sense people work to hard for their money for best by steal from them. I going to let everyone know how bad best by is.

Best Buy is notoriously one of the worst customer service businesses in America. In an industry where customer service is paramount, I am surprised this organization is still in business. I will never send another dime of my hard earned money to Best Buy. They don't care about my needs as a client. Moreover,they are comfortable taking money from customers in the event of a wrong doing on their part as long as it means they won't have to come out of pocket for a mistake they've made. That isn't the spirit of American business and it is my sincerest hope that Best Buy doesn't exist when my children grow up and need to make their first large electronic purchases. I'm happy that I have the American justice system to fall back on when places like Best Buy take for granted concepts such as business integrity. You can't force someone to pay $1,000 for an item they've never recieved and then tell them they have no means by which to recoup these losses. Beware all.

My HP lap top I thought was running slow so I took to the Geek Squad in Buford Georgia. Now my computer was running great just slow. I asked the Geek to check it out. When I returned two days later to pick it up the Geek told me he had run a diagnostics program on my hard drive and told me the hard drive was failing. At the Geek counter I opened the lap top and turned it on and windows wasn't anywhere to be found only DOS was visible. The geek told me it couldn't be repaired without replacing the hard drive. At the geek counter I followed a few prompts and I got windows restored. My bill $199.00. I then took my computer with what the geek squad said was a failing hard drive to Vision Computers in Norcross Georgia and a day later I was told that all the segments on my hard drive were good and the reason it was running slow was the amount of pics and videos as well as music and that was what was slowing it down. There was nothing wrong with the hard drive. Ok GEEK SQUAD you are lying to customers and cheating the customers. I can only put this in the same area as if a mechanic tells a woman that she needs a new engine when she just had a flat tire. The Geek was Will.

best buy is scamming people of there money by not telling you that when u get your anti-virus for your computer that a year later when it expires that they will just take your money for renewal without contacting you first. Now i just called to have it canceled and get my money back, but they say i have to wait a month to get money back that only took them 5 minutes to take! This is really corrupt way of doing business and best buy will never see my business again and anyone else that i know i will make it my personal mission to make sure they dont have any business dealings with this corrupt company. this is the trouble with america the big companies put the small ones out of business so they can screw us and get away with this shady business!

BEST BUY If you purchase something from Wal-Mart, Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic. Well, I purchased a GPS for my car: Tom Tom XL.S from'Best Buy'.They have a policy that it must Be returned within 14 days for a refund! So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it couldn't find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much would that be. She said it goes by the price of the item. It will be $45 for you. I said, all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said yes. 15%. I said OK, just give me my money minus the restock fee. She said, since the item is over $200 dollars, she can't give me my money back! Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?' It's my money! I paid in cash! I want to buy a different brand.. Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt. I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager! So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said, well, I can give you corporate phone number. I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I'd been smart, I would have charged the whole thing on my credit card! Then I would have cancelled the transaction. I would have gotten all my money back including your stupid fees! He didn't say a word! I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats. So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy It's true! Read it for yourself!! Best Buys return policy

I will never shop at Best Buy again! I purchased a notebook computer for my daughter in Nov. 2009. The black tie 2 year warranty was talked up so good that I purchased it as well. They said that if there was any damage to the computer that it would be replaced without problem. WRONG! The computer stopped charging and I took it back, after two weeks they called and said that they could not fix it and to come get a comparable replacement. I went there to pick up a new one and asked if the warranty would still cover the replacement since I paid for two years of warranty and the best buy rep. told me yes. I get over to the geek squad and they told me that I would have to buy a whole new warranty! I told them I still had another year of warranty one it and they said that the old computer was listed to have "accidental damage" done to it and that voids the original warranty so if I want to exchange it and have the new one covered then I would have to buy a new warranty!! There wasn't any damage to the other computer, it just wouldn't charge anymore! They told me that if I wanted to complain, that was fine with them but if I went ahead and took the new computer then there wouldn't be anything done about the complaint! WHAT HAPPENED TO CUSTOMER SERVICE AND NOT LYING TO THE CONSUMER!!!

I will never make a major purchase from Best Buy again. I took my laptop to be fixed, while I was standing there I heard all sorts of nightmare stories from customers that had gotten poor service and the run around. i was told by the clerk that they had had "software" problems on their computers. I made the mistake of leaving my laptop and 3 disks that went with it. They kept my computer for over 2 weeks, kept telling me I had "software" problems , lost my restore disk, charged me a service charge for "diagnostics" and still could not definitely tell me what was wrong with my computer. Not only were they rude and condescending but one even hung up on me when I questioned "the software" problems. They are horrible, have worse customer service than Dell and are a lot like Walmart in the inferior quality of goods they sell. Do not use the Best Buy on Olympia in Tulsa Oklahoma. They didn't have many shoppers either. Now I know why.

I just wanted to let you know that the Plymouth Meeting, Pennsylvania store’s customer service was great. The King of Prussia, Pennsylvania store needs a lot of improvement and needs to learn that the customer should be treated with respect. I went in to the Plymouth Meeting store to buy a TV and when I got home I noticed the television was cracked. I called the Plymouth Meeting store back and was told that you were out of the model that I had just purchased, but the King of Prussia store had 6 in stock and would hold one for me so it would be an in and out process. When I arrived at King of Prussia, the TV was waiting for me as I entered the door. I just had to make the exchange at the customer service and be on my way. Easy, you would think. The service at King of Prussia was horrible. As I waited in line, I heard the man behind the desk yelling at the customer that the reason she had to pay money for the exchange of her IPOD was because she made a different purchase than the one she previously made. I thought to myself, how obnoxious of this guy. He could be a little nicer. Unbeknownst to me, did I realize that I was about to be treated even worse. I went to the counter and was asked who said I could return my cracked TV here because it wasn’t your store policy to take another stores damaged goods. I explained the situation and he said, “yeah we are not taking this” and gave me my receipt back. I said , no I called Plymouth Meeting and they told me to come here. He went back and got I assume the manager of that department, LEN, who told me that he will not take the TV back and I could purchase the TV at King of Prussia and then take back the other TV at the Plymouth Meeting Store. I explained to him that I was told that I could do this already and I was not taking the cracked TV back. I drove all the way to this store for a new TV because I was told that I could. He rudely told me there

I recently had the WORST experience at Best Buy in my life. On 11.15.10 I had purchased a wireless router. When I checked my credit card statement I realized that their was an additional charge on my statement from Best Buy that I had not approved nor purchased. I called the customer service number and was told to call my credit card company to dispute the charge. I called the store and was told to come down. When I did come down to the store and talk to customer service apparently a pair of headphones was charged to my credit card. The customer service rep basically accused me of lying questioning whether or not I bought the headphones. My concerns are the following A) Is it a normal practice of Best Buy to accuse their customers of lying? B) Why has my credit card been charged twice yet I called and spoke to a manager after the fact and the customer service rep at the store and no one seemed concerned that my information is being used to charge items that I did not purchase C) Why would I in a New York busy City store have to SEPERATE receipts for a items back to back? D) Suppose I did purchase the headphones wouldn’t it had been easier simply to return the headphones instead of going through the embarrassment of being called a liar?

MAPLEWOOD, MINNESOTA East County Road D Location AVOID THIS STORE AT ALL COSTS....ELECTRONIC BLACK HOLE! I recently purchased a New Laptop, ASUS 17.3 in screen, multi-media, core 7, yada yada yada. THIRTY DAYS post purchase, we had a snowstorm here, and caused the power to go out, this alone burnt out the power cord 'brick', with the LED light in the case. This lite was not lighting up, there-fore not charging the computer. I called the GEEK Squad, to inquire/inform them of the failure of my NEW purchase. They instructed me to come to them during the SNOWSTORM/BLIZZARD, to have the computer checked. I have the protection plan: "BLACK TIE COVERAGE" 2 years for $395.00 extra dollars at purchase....only thing I didn't get was a case of VASELINE for the computer enima I was going to recieve 30 days later. Bend over and spread your smile for the CUSTOMER SERVICE that is abrasively administered, condescendingly conveyed, and obnoxiously denied, when they are pressed for a result, and satisfaction---NOW! I wanted to be given a new power cord and brick, so I could continue my work on the computer for a business proposition on Monday, the 15th of NOvember/'10, THIS WEEK! These morphodites not only refused to accomodate my need, but advised that I should wait until Monday the 15th to get it processed for a Manufacturer supplied power cord et. al., in 10 days or less. I went from a Customer Service Return/repair consultant at Geek Squad, to a Manager of Geek Squad, and then I had half a dozen people standing around with same lackluster outlook and attitude towards CUSTOMER SERVICE, that being NOT A CLUE, SINGLY OR COLLECTIVELY. THEN, TA DA(musical) over walks the QUINTESSENTIAL STORE MANAGER(brush with greatness, just ask him) with the MOTHER LOAD of CLUELESSNESS, with what to do with a valid CUSTOMER COMPLAINT.....HE IN HIS INFINITE SELF IMPORTANCE, SPEWS A FEW STATEMENTS OF NO USE TO ME, AND SAYS, "WELL, IT WOULD SEEM WE CAN'T ASSIST YOU TODAY, YOU HAVE A GREAT DAY"! PEABRAIN WALKS AWAY, WITH HIS HAT SIZE SWELLING WITH EACH DEPARTING STEP.....I have called the 800 Customer Service Line at the Headquarters in Richfield, Minnesota....I live 15 minutes from them and 30 minutes from the store described here. BEST BUY CORPORATE said they are going to deal with ALL the involved parties that had anything to do with MY EXPERIENCE with them and THAT store! NOW, here is a followup and finish to this problem. I WAS SO AGGRAVATED, AND PISSED, AND FUMING OVER THE LAME BRAINS AT THE MAPLEWOOD STORE, I decided to go to another Best Buy, in Roseville, Minnesota, on County Road B West. I went in, NOT loaded for BEAR, or MORPHODITES, and went to the Sales Floor area for Laptops, and spoke with a Sales person, and in the conversation related to him, my quandry and my experience with my fresh purchase of 30 days old, and he was floored with and by the information about MAPLEWOOD BEST BUY'S 'LEVEL of STUPID'. This sales person invited me to bring my Computer in and meet him at the GEEK Squad Desk, to be assisted. Here, NOW, are two people that are showing that they CARE about my dilemma, and want to help. Geek Squad Agent began testing my computer and the power cord, while listening to the bulk of my story and desperation to have the computer 'WORKING', to finish my business proposal, and submitted on Monday Morning. I'm beginning to be DAZZLED by the sincerity, and level of CUSTOMER SERVICE that's being shown and shared. I'm not only seeing action, I'm seeing postivity from a collection of subordinates, not managers doing their level best to accomodate my issues. AND THEN, the Store Manager steps and introduces himself and shakes my hand, and confirms that "WE'LL GET YOU HANDLED AND TAKEN CARE OF, NO MATTER WHAT IT TAKES"! After I regain consciousness, and pick my jaw up off the floor, I hear him direct someone under him to get a new computer from stock, and HE turns back to me, and says,"We're going to give you a new one", and then shakes my hand again. I'm thinking OMG, I'm getting a NEW COMPUTER....OH NO, don't have time to reprogram the computer or a new one for that matter. But I was mistaken...he was giving me a new power cord setup. AND THEN, they tested the NEW cord to be sure of function, and tested the computer to be sure the hard drive or programs weren't affected by the power outage. I'm 56 years old, and a dyed in the wool customer service professional, from a number of fields and services....I'm well versed, and well rounded in my observations and responsibilities from my experiences in Customer Service. ROSEVILLE BEST BUY, IS A TEXT BOOK STUDY IN PROPER ATTITUDE, APPROACH, AND EXECUTION OF AN ISSUE OR RESOLUTION. THE ATTITUDE OF ALL STAFF AT ROSEVILLE I WAS CONCERNED WITH AND ASSISTED BY, INDIVIDUALLY AND COLLECTIVELY WERE A DIRECT REFLECTION OF THE STORE MANAGER. HIS STAFF ARE EMULATING HIS LEAD AND EXAMPLE, AND HONORING HIM IN THEIR PROCESSES! I WILL BE PLEASED AND PRIVELEDGED TO RETURN TO ROSEVILLE FOR FURTHER NEEDS AND PURCHASES, ALL DUE TO THE HANDLING OF MY ISSUES, BEGINNING IN A "DIFFERENT" STORE, AND "OWNING" MY ISSUES AS THOUGH THEY WERE THEIRS' TO CLAIM AND RESOLVE! WOW, THAT IS AMAZING, TO BE ON THE RECEIVING END OF AN OUTCOME LIKE THAT, AFTER ALL THE FLACK AND NEGATIVITY I WAS BARRAGED WITH AT "MAPLEWOOD BEST BUY"...THE DARK SIDE OF THE MOON! DIFFERENCE AS NIGHT AND DAY! GO TO THE LIGHT! GO TO THE LIGHT!!!! jallenjohnson@comcast.net

Best buys has the worst warrenties dont ever waste money one because they just run you around they really dont care about their customers. We have had to wait for a phone battery for 30 days then they tell us to order our own. They put us through living hell!!!!!

They refused to let me write a check for $599.00. According to telecheck I have a bad check writing background. I have written 20,000 checks and have yet to bounce one. From reading these complaints I am greatful that I did not get the computer, and I cannot imagine how this store sells anything. If you offer cash do they claim that you probably minted it yourself! Keep your computers and everything else Worstbuy and Walmart and Target have always been happy to take my checks.

I would like to say that I was in the best buy in greenville,nc. I went to his wonderful cashier. She was sweet nice and just a joy to be around. I needed manger approval for something I was buying. A manger named Jessi came to help ring her up. While she was there she was yelling at this cashier about something she did wrong. She kept saying this and this and this is all wrong when nothing was wrong. She was bulllying her cashier and she also was bullying the other employees at the front and she also rolled her eyes at the cashier that was helping me. I find this very wrong to see when I walk into a best buy store. I feel like that manger should be talked to about what she is doing or fired. There is no excuse to roll your eyes at a co-worker infront of customers and then yell at them for no reason. I will no longer be going to that best buy if she is still employed there.

BEST BUY REALLY SUCKS! DON'T BUY ANYTHING FROM THEM, THEIR CUSTOMER SERVICE SUCKS, THEIR GEEK SQUAD IS A COMPLETE JOKE, THE MANAGER AT THE TUTTLE CROSSING STORE IS A PUTZ AND THE PROBLEM WITH MY COMPUTER WON'T EVER BE FIXED UNLESS I JUNK IT AND BUY IT FROM THE APPLE STORE LIKE I SHOULD HAVE IN THE FIRST PLACE. WHAT A F*KING JOKE!

Best Buy's weekly 30 to 34 page flier arrives every Thursday, along with other store sales fliers. Last week and this week's flier, on the bottom of the front page, wishes folks "Happy Eid al-adha, Merry Christmas. Feliz Navidad. Happy Hanukah. Happy Kwanzaa. and Feliz dia de Reyes. WHAT NONSENSE! Come on, everybody, I want UNITY in these United States. Why couldn't the adv say, loud and clear "HAPPY HOLIDAYS, EVERYBODY"? Diversity is separating everybody, putting us in ghettoes, away from other neighboring cultures. Diversity comes from word 'diverse' which means "separate, apart, unlike." We do NOT need separatism in USA; we need UNITY for strength. Folks will never assimilate if diversity is thrown in their faces, and if we keep writng public notices in six or seven languages. Think of the extra money spent just to print those notices! Hospitals must have translators present at all times. Expensive! Schools must provide ESL (English as a Second Language) classes. Expensive. Soap powder, etc. has two languages on the label. Expensive! Etc. Press one for English. Why such bending over backwards, as never before??? Best Buy's advertisement is too diverse--Happy Holidays to One and All.

I bought via online for the first and last time with Best Buy. I have bought numerous tires, auto parts, printer accessories and home products on line with no problem until now. On October 28,2010, I was buying a Sony laptop on Bestbuy.com on-line and the product key that was valued at $99 if I bought it with the laptop valued at $779. As I went through the menu very carefully, I got to the submit button and was told to wait to go through. I then got a message that it timed out because I took too long and needed to re-enter all pertinent information. I did and I got a confirmation message in my email. I also got another message that the product key was ready for pickup at the Dayton area store. I went to the Dayton store the next day for pickup and was delayed because the store salesperson told me that I had ordered an older product key and the store carried newer keys. The salesperson told me he would have to re-enter the order to cancel the old product key and enter the new one. He assured me that this would not affect the order for the laptop. In looking at my email documentation I noticed two different order numbers that should have been the same for the old product key. In checking, the store salesperson told me that I have two orders for laptops and product keys. I said, how is this possible if I was told the first order was canceled because of a timeout and no confirmation email was given for the order. The salesperson then tried to help by canceling all orders from on-line and have the order placed through the store. I was asked if I wanted to buy the product key, but I said no that I would buy it when the laptop came in the store. When I was notified to pickup the laptop, I went to the Dayton store for pickup and wass redirected twice through the store to a salesgirl at the customer service. She called to have the laptop brought to the counter and I waited. I then asked to buy the product key and was told that I would have to pay the $119 cost because I did not order the laptop with a product key. She said, if I want the product key I would have to cancel my order again and reorder the laptop with the product key. This whole experience stressed me too much to cancel and reorder so I left the store with no product key, a new laptop and heading for the store doors to get away from this first and last experience.

Wow, it must be the stores fault if a product doesn't work(or a Consumer doesn't know how to work it). Have fun at wal mart