Best Buy Corporate Office & Headquarters

I've been a loyal Best Buy customer since 2005. I was considered to be a Preferred Customer until I called with a concern. I purchased a $3000 Mac computer with all the trimmings. I was informed at the time of purchase that I would be able to pay off the balance with no interest fees if I paid the balance by my promotional date 10/14/2010. I really wanted to take advantage of this "Promo" so I always triple the minimum due and my payments were always ON TIME. When I sent in my last payment ON TIME I received a statement of over $400. I called customer service and was told that my LAST payment was received late and it exceeded the Promotional Date!and I was being charged with the interest charges. I asked to speak to a manager, and the treatment I received from this manager by the name of Jhoan was totally insulting, curt,insensitive and impolite. I asked that after I pay this unjust bill.....I was going to close my account.. Jhoan the manager representing BEST BUY, said with no disregard "certainly". You would think considering the economy, a company would want to keep their customers, especially their Prefer Ones! I am very concern that Best Buy is tweaking these so called Promotion to their benefits......Really, why would anyone risk for THE LAST PAYMENT to be late! and considering my OUTSTANDING record...you would think they would give a CUSTOMER especially a Prefer Customer (what a joke) special consideration.......I clearly CLOSED my account.

I bought a $3000 home theatre system. Included the Geek Squad set up. After the set-up it was discovered the cable line wasn't live. I had to get the cable company to make the line live. The system (TV) Samsung 55" failed that day and hasn't turned on since. I contacted Cable Company, Best Buy and Geek Squad. Geek Squad stated someone would come and fix the TV however they NO SHOWED the appointment because overnight, the computer creates an "efficient" route for them and I wasn't on it. They didn't call. I called. They said someone would call and come. THEY DID NOT. I again called, got put on hold and the phone disconnected. They are all passing the buck. I am out $3000. Can't return the thing - it is past 30 days. Best Buy sales guy talked me out of the Panasonic I wanted to buy in order to buy this useless package. The receipt was wrong because it took more than 1 hour for the salesman to ring it up to get the package price. The geek squad then tried charging me for the install and I had to get the manager on the line who told him not to charge it. It's been one thing after another and the whole system is one big screw up. I will never step foot into a Best Buy again. I still have not had any resolution. $3000 loss in this economy. I waited years to buy a flat screen set-up and I deeply regret going through Best Buy. NEVER AGAIN.

We have used Best Buy for many things. We have used our warrenties and had no issues. Tonight my husbands XBox stopped working, we called microsoft and they trouble shooted it had no results said take it back to the store and turn it in under warrenty. Ok easy enought right? WRONG! Best Buy did nothing to try to help, or to try to offer anythijng under the warrenty,in fact they informed us the warrenty policy has changed and we would have to wait for a new xbox to come in the mail. Since I am a paying customer and have serveral arrenties with best buy it would be nice if a company changes policy that they would inform a customer of the policy changes after all i do spend lots of my oney there. But no, and on top of it i do not even get ne product back i get told i will recieve referbished xbox, so now i pay for something and recieve substandard back for my hard earned money? WTF!SO Best Buy, dont expect me to ever spend money in your store again or ever by a worthless warrenty from you, thanks for the worst customer service ever!

A GOOD FRIEND SUPPLIED THIS INFO. PLEASE BE AWARE!!! ****** your money is Well Earned .......... PROTECT IT....                                        BEFORE YOU BUY AT BEST BUY                                               REGARDLESS OF PRICE                                                   READ THIS FIRST       KEEP THIS IN MIND BEFORE You Begin Your Holiday SHOPPING !!!!!!!!!   BEST BUY  If you purchase something from Wal-Mart,  Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.  Well, I purchased a GPS for my car: a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!  So after 4 days I returned it in the original box with all the items in the box, with paper work & cords all wrapped in the plastic. Just as I received it, including the receipt.   I explained to the lady at the return desk I did not like the way it couldn't find store names.   The lady at the refund desk said, there is a 15% restock fee,         for items returned. I said no one told me that.  I asked how much would that be. She said it goes by the price of the item.  It will be $45  for you. I said, all you're going to do is walk over & place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy.  I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV & returned it I would be charged $300 restock fee? She said yes. 15%.  I said OK, just give me my money minus the restock fee.  She said, since the item is over $200 dollars, she can't give me my money back! Corporate has to & they will mail you a check in 7 to 10 days. I said 'WHAT?'  It's my money! I paid in cash!  I want to buy a different brand.. Now I have to wait 7 to 10 days.  She said well, our policy is on the back of your receipt.  I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager!  So the manager comes over,          I explained everything to him, & he said, well, sir they should have told you about the policy when you got the item. I replied, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from  Best Buy. The only thing they ever discussed was the worthless extended warranty program.  He said, "well, I can give you corporate phone number." So I called corporate. The guy said, "I'm not supposed to do this but I can give you a $45 gift card & you can use it at    Best Buy.    I told him if I bought something & returned it, you would charge me a restock fee on the item & then send me a check for the remaining 3 dollars.    You can keep your gift card, I'm never shopping in Best Buy ever again, & if I'd been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction.  I would have gotten all my money back including your stupid fees! He didn't say a word!  I informed him that I was going to e-mail my friends & give them a heads-up on the store's policy,  as they don't make full disclosure which violate the Deceptive Trade & Fraudulent Business Act.  So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy   It's true! Read it for yourself!! Best Buys return policy It's true! Read it for yourself!! Best Buys return policy     I clicked on the above links & I was taken to the Best Buy return policy.  Read it for yourself - TRUST NO ONE!             HEADS UP:   "www.TIGERDDIRECT.COM "                                       fantastic return policy on                                         **ALL COMPUTERS**                                                     AND                                          GPS EQUIPMENT       ------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.864 / Virus Database: 271.1.1/3234 - Release Date: 11/02/10 13:34:00

I purchased an over the range microwave on Sept 24,2010 and received it on Sept 30th. On Oct 1, the installer discovered the product was too large for installation.I therefore called (same day) Best Buy to have it picked up. I was told I needed to call back because no one was available to take my information.I called back on the following day only to be told the same thing. I'm a very patient person so I gave it a few days and I called back I was then told that the computers were down, please call back later. I called again and spoke to a person who actually took my information finally (Oct 29).I was told that I would be contacted(Nov 1)By e-mail or phone to schedule a pick up. It's now Nov.4(still no responce). I called today, the person I talked to confirmed my having made the request for pick up. All I really want is to replace the too large microwave with one that is working and that fits!

Every time I call Bad Buy I get the phone run around. Try to get the Geek Squad No body answers the phone. I try going through a sale person again no help. I had to call back several times just to get the manager on the phone, in witch I told him my problem. I drop off my PC. and called back a week later guess what? I got the same service I got before. The people that work there are a direct reflection of how well the manager is at his job. The manager should take collage management courses or find another line of work.

I ordered a wide angle lens kit for a Flip Video which I purchased from Best BUY. I ordered it on line and was told it would be shipped to our Plattsburgh store. Have made several calls and talked to a customer service rep who was very nice. She said that they had the lens in a Best Buy store which is about ten miles away from the Plattsburgh store. Whenever I check at the store they inform me that the order will be shipped but they don't know when. I am very dissappointed with the poor service. Does any one know how to get this kind of problem resolved. Thank you. THE ORDER WAS PLACED ON OCTOBER 15.

I called Best Buy in Snellville GA on Scenic Highway today to see if they had the Kodak M590 Camera. I was placed on hold numerous times by Jessica the young lady that answered the phone for a total of 22 minutes. Then the so called supervisor Jemery finally picked up the phone. When I asked why did it take 22 minutes for someone to come to the phone to answer 1 simple question I was told by Jermey in a very nasty and professonial tone that everyone was busy with customer (like I am not a customer) that there was no one available to take my call. Jermey made me feel like I was calling his sales staff to chit chat. It is very clear to me that Besy Buy in Snellville GA does not want customer to call on the phone and we should take our business to their competitors. Jermey does not have to worry about me doing business there ever again. Thanks for the experience.

i bought a computer from best buy 45 days ago, did not buy the protection plan. i didn't think i needed one. the computer is not working and the store is refusing to replace or fix it without me paying. they have very poor custom service. i will never buy anything from best buy again.

They have the worst customer service EVER!!!!!

I purchased a Toshiba laptop on July 19, 2010 on August 10th I woke up to a cracked screen I took my laptop back to Best Buy and was told by a member of the Geek Squad that he believed there was a defect in the cardboard and that I should contact Toshiba, I contacted Toshiba and they basically told me to eat it. At that time I returned to Best Buy and bought another computer. I've had nothing but problems with it when I called Best Buy they told me that it would cost me 130.00 to fix my computer at that time I told them there was no way I was going to pay them another dime after two computers at this time I contacted the manager and the 1-800 customer service number where I sat on the phone most of the morning and kept getting hung up on and promised that my call would be returned. I finally talked to someone and they told me that I'm stuck with it. Best Buy has the worst customer service and they dont stand by their products that they sell. I will never purchase anything at Best Buy!

I am so upset at Best buy that i can't even vent my anger. I bought a $2500 Samsung TV that stopped working (or art least what I bought the TV for. to stream Netflix) No one takes responsibility.

Went through Best Buy for new T-mobile phone plan and phones. At the time of purchase I had 3 sales people tell me to buy the more expensive monthly fee Best Buy Black Tie warrenty for my T-mobile Fender smartphone. They stated their plan cover accidental damages and theft just like T-mobile's plan but with one major difference if my phone was damaged lost or stollen I wouldn't have the $100 deductible. I thought at the time the extra $6 a month for their plan was worth it if I wasn't going to have the deductible. Well today my phone was stollen while on my college campus. After searching the campus grounds calling and texting my phone from friends phones I received a text from my phone stating "it's mine now" I went straight to Best Buy after filing a report for the theft with campus police and told the man (who sold me the plan) that it had been stollen and needed it replaced under my black tie plan. He laughed and said we don't cover lost or stollen phoones under our plan. I was furious. I had 2 other people there at the time I bought the phone and they heard them state it. The man then told me I needed to contact Tmobile and sign up with their warrenty wait a week and report it stollen through them. They may lie and cheat but I do not. I came home used my daughters phone and contacted the number for their warrenty division found on the BB site. They put me through to the complaints division where I thought I might get some help. I lodge a complaint and was told to go back and speak to the store manager to give them a chance to rectify the situation. I did so taking the people who were there with me when I bought the phone. The manager listened to what we had to say and stated he was going to talk to get one of the associates who sold the phone to me. He came back 30 minutes later and the man said sorry you're SOL we don't cover lost or stolen. When confronted by us that he specifically told us it did all he could say was sorry theres nnothing we can do now. But if you need a phone you can buy a disposable phone that doesn't have a plan and you can pay for the minutes you want on it. MY existing tmobile plan is already 300 a month. I dont think so. When told that wasn't good enough That I wanted them to stand by what they told me the product covered he said sorry no. I asked for their names and associate id number I was told no. I went to get atleast their names from their name tags when i noticed that they had removed them before they had come back out to the front of the store to talk to me. When I told them that I had contacted corporate complaints division and was told to give the store the chance to rectify it and that I was to follow up with them They laugh and said So. When I got home I contacted corporates complaint division again. they told me sorry but there is nothing we can do that they wished they could but corporate doesnt allow them to remedy anything but that this very situations occurs 100's of times a day for them. I asked if my case would be followed up on with me they said NO and that the likelihood of anyone at the store being contacted is very low. Then i was told I could cancel the CRAPPY warrenty they sold me they put me through to another department. The young man there was very honest and told me that he spends his day canceling warrenties and apologizing because consumers are being lied to by sales associates when it comes to the warrenties and what they cover. He said today alone he had canceled over 100 for the same reasons. He stated that until consumers take a stand and stop purchasing from best buy and lodge as many complaints as they can Corporate will do nothing to fix what they have created. Which tells me The Message to lie to consumers to sell as many crappy warrenties as possible was handed down from the top. They sell the crap and hope that nothing goes wrong and the consumer never has to use it to find out they lied. I posted my situation on Facebook and have had atleast 50 replies telling me they were told the same thing (by different associates in different states)and had no clue after they have paid hundred's in monthly fees via direct debit. But they will cancel theirs and lodge complaints as well. I will never purchase another thing from best buy. I have contact Tmobiles corporate offices and let them know the practices BB is using to sell their phones and plans. They have stated they are going to look into it and possibly remove them from the list of authorized dealers. I suggest others do the same with whatever manufacturer they are dealing with. Keep lodging complaints as many as you can. Take them down. Circuit city went under when consumers stop buying from them maybe Best Buy needs to hit in their wallets too to learn lying to the consumer gets you nothing. Our word of mouth is bigger than their company spread the word.

I had a problem with my DEll Laptop, thought it was a issue with a virus. Told the agent at Geek squad (have other names for this bunch) my thought and what was doing. It was not a a virus but some one had gotten ahold of my address book and sent out numberous adverts for Viagra. I got the laptop back and of course not explanation what was found, which they did not find anything, but but removed and changed programs in the laptop. They called me and told me they were done, after about 6 days. I went in and got the laptop, they just handed me it with no explanations. I got home and found the mess they created, plus it smelled like a pool hall, I had wipe it down and set it in the garage for a day or so. What a mess, and to top it off, they charged me 216 buck to creat this mess. I felt like I had been screwed and not even kissed. So my advice to anyone that uses Geek Squad, Good luck. Your going to need it. Love Harvey

I MADE A BIG MISTAKE. I live in a small towon with only a WALMART as the main provider of HD TV's and Computers besides the usual Chinese stuff.So I decided to go 26 miles to the nearest Best Buy store in Lakeville MN.to purchase a brand new computer for my work and education. After consulting with the specialized computer GEEKs and making sure to mention my need for the best resolution computer I was sold on a Dell computer that was on display for a reasonable price took it home returned in one week,machine will quit working in the micle of important work,returne it and again the famos GEEK SQUAD said to me that "my cat must have steped on the wireles key" BS I do not have a cat,or that I had made a faulty connection Next the beg me to consider another computer and and better service within a day I decided to give them a try out. This time "they have choosen, a much better computer and they talk me into BUYING the Best Buy Special of the day for $129.29 to make sure my cat did not steped on my computer only catch 11 day to set the equipement" .Return POLICY is 14 days. Guess what when I decided to return it after 9 days of equipment set up my return date was overxtended. MMMMMM What is wrong with this picture my computer is idle for two weeks before set UP After 208 miles of travel I was finally allowed to return it with the compromise of Buying an APPLE I pad. But not from APPLE Store but from Best Buy MMMM or no deal. IN short I run run out of gas before could finalized the Return that took a long time and made me realise that WALMART and K Mart in my old farming town have more CLASS than BEST BUY or should I say BEST BS. REMEMBER GM CHRYSLER???

In the last year 2010 I have purchased 5 computers, a DVD Player, and a flat screen t.v. from my local Best Buy store at Valley View Mall in Roanoke VA. Last weekend Sept. 24, 2010 I purchased a dryer. It was suppose to be delivered the following Wed. When they arrived the dryer was damaged so they had to take it back. I was told they would have to bring another one out. Someone from the store called me and the earliest they could deliver another one would be the follow week on Tuesday. The next day I went to the store and purchased one on the floor. It took an hour to try and make the exchange. The girl in customer service was so frustrated she told me to go ahead and leave and she would take care of the exchange and I would receive the new dryer the next day. The next day I started calling around 2:00 only to be passed around until 5:15 still no dryer and still no one to help me. I don't expect special treatment I just expect descent treatment. When you go in the store they welcome you. There are salespeople everywhere, you make your purchase and they can't be helpful enough. Then when you really need help they disappear. I think they teach the same people to be as rude and unhelpful as they can be when you return something or just need help. They still have my money and it will take a week to a month to get my money back but I have no dryer. WHAT'S WRONG With YOU PEOPLE, WHAT"S WRONG WITH YOUR COMPANY AND WHAT"s WRONG WITH YOUR LEADERSHIP.

I order a special order drop in range and it was delivered on 8/5/10 by JB Hunt. I was told by JB Hunt Delivery person that someone for Optimal Solutions would be calling me to install the range and that I didn't have to pay anything. I waited until Monday 8/9/10 for someone to contact me from Optimal Solutions. I contacted Best Buy that Tuesday 8/10 and I spoke with someone that gave me a case# and that they would be contacting me within 24 hours. I never got the call so I contacted the 800 number again and got another case#. I have been calling BEST BUY for the last month and it will be 2 months soon each time getting a new case#. I did speak with someone that credit my credit card for $78. The range is still sitting in the middle of my kitchen floor. I have even asked them on one of my many calls to them to have someone to come pick up the range, to no avail I haven't received a call to schedule a pick up time. I will never shop there I will take my business elsewhere. They have the rudest Customer Care people, I had one to yell at me and one to hang up in my face. I do not see how they are still in business.

I took my 11 month old computer to Best Buy after getting a blue screen. It was under extended warrenty (total waste of $$). They told me 10-14 days to fix it. When I called after 16 days they told me they had to send it out to the manufacturer, HP. I've called weekly and have been consistently told "still at HP...waiting for parts...don't know when they'll get it back." Finally this past Monday when I called, they said it had been shipped from HP and BestBuy would have it by Friday and I could come in a pick it up Friday or over the weekend. Today, Friday, I just called to confirm they receive it. Geek Squad said yes the computer was in but now I have to contact HP for a restore disk (another 3-5 for delivery). Never any mention of needing a restore disk from the HP the entire time they had it. If fact they told me once they received it back, they'd check it out and I could come confirm it worked and pick it up. Again, never mentioned the need or even the possibility that it would take another week after BB received it before I would have it back. In the meantime, I have restarted school and have had to purchase another computer because 4+ weeks was just too long to manage while I waited for what they originally told me would be a 10-14 business day job. I am completely and wholly disgusted with the service (i.e., lack of setting reasonable expectations, excuses, defensiveness, long hold period (upwards of 20 mins)) that I have experiences for the pleasure of buying a extended warranty. Think twice, three times before going to BB for a computer, buying an extended warranty, and/or relying on the Geek Squad. Totally not worth the $$ or hassle.

Best Buy has just lost a long time customer because of the way they have treated us. Their appliance damaged our floors and after being told they would cover the damages, now they are telling me they won't. Geek Squad has tried to fix it four times and they keep making it worse. Now that they have made it worse, they still won't cover the damages. Best Buy is NOT standing behind the products is sells. Best Buy is NOT providing consistent results or answers.

I purchased a TV from Best Buy in 2007. Purchased the extended 4 year plan and on Aug 8 the TV went out. The Geek Squad sent a third party to come repair the TV which they could not repair in my home. They took the TV and said it would be 5 to 7 days and I would have it back. After a month and numerous calls to The Geek Squad, consumer relations andstor managers, I still do not have my TV back. Best Buy has been so uncaring and has poor poor customer service. I have gotten a different story from every single person I have talked to. All I want is my TV back in working order which I understand it has to be replace, it can't be fixed. Everyday I'm told in 24 hours and that started 7 days ago and I still don't have an answer or a TV. I DO NOT RECOMMEND EVER BUYING ANYTHING FROM BEST BUY. THEY DO NOT STAND BEHIND THEIR CUSTOMERS AND THERE IS ABSOLUTELY NO ONE YOU CAN TALK TO TO GET ANY HELP. YOU CAN'T EVEN TALK TO A DISTRICT MANAGER. BAD BUSINESS, BAD BAD BUSINESS!!!!