Best Buy Corporate Office & Headquarters

bestbuy corporate will not help with anything they just log a complaint and say sorry. BESTBUY = DON'T BUY not if you expect any customer service!!!!!!

I have been a Best Buy customer for many years. I puchase items for home and for Office. I purchased a washer and dryer November 12th. They told me the pedistools were on back order. I called a week later, got put on hold for an hour and a half and then my call was disconnected. I went down and spoke to the manager (nice guy) and he told me they were still on back order. Today is December 8th and still no word on the washer and dryer. I decided to call the corporate office. I was on hold for a short period of time and was connected with Matt (great guy). He put me on hold and promised to call me back should we get disconnected. I was on hold for about 10 min. Matt came back and told me the washer and dryer were schedualed to be delivered on the 10th. He asked if I knew about it and I said no or I wouldn't have called him. He then called the delivery company on a conference call to reconferm. THANK YOU MATT.

I have had the WORST experience with Best Buy, they have over charged me twice $500.00 each time. They are not willing to help me get this figured out in a timely manner and so I am just screwed for my mortgage payment or Christmas. And even though I get to pay one of them after I will still be late on the mortgage because I'm waiting on the next time I get paid, Best Buy won't give me my money back for 10 days to 2 weeks. My advise to you, DONT SHOP AT BEST BUY!!!!! If you do use cash because they are crooks and will take your money!!!

After reading all of these comments about the Best Buy Corporation I can only add that this is the worst company ever. They Geek squad/Black tie warranties and services are good for ABSOLUTELY NOTHING!!! Seriously when did theft stop being a crime? This is all they do they steal peoples hard earned money. The sales people are a bunch of hypocrites! They give you all the bolony in the world and swear up and down that their warranty is legit. I purchased a very pricy digital camera along with the accidental warranty and it was a NIGHTMARE!!! The pictures would get saved on my memory card but wouldn't show on the screen. All of this would happen on occasion (whenever the camera decided to play stupid!) I walked in the warranty Dept and explained the situation along with proof of course, and all they said was that they needed to actually see it act up before considering if it needed to get serviced or not. I went two more times and it was the same treatment. The fact of the matter is that this company is AWFUL AND WE SHOULD NOT BUY FROM BEST BUY OR BETTER YET....NEVER BUY FROM "WORST BUY" AGAIN!!!

I closed my reward zone mastercard several months ago. I have recently received e-mails that my account now has a credit from ???. I am contacting the attorney general for the state of missouri as I am sure this is illegal. I will NEVER shop at a best buy. I can't believe they still are in business.

I bought a Refrigerator from Best Buy day before yesterday, it came without the clear cover for the butter compartment, so I called the store and spoke to Quin who basic told that they did not have the cover to give me that I would have to bring the frig back to them and get a new one. He then told me my other option was to return and get another somewhere else.

CUSTOMER SERVICE IS HORRIBLE I'VE BEEN TRYING TO GET MY CREDIT BACK ON A PURCHASE WHICH WAS CANCELLED AND IT'S TAKING FOR EVER! VERY DISAPPOINTED NEVER AGAIN MAKING A PURCHASE WITH THEM!

THE BEST BUY IN HOT SPRINGS ARKANSAS SHOULD FIRE EVERYONE IN THE STORE-RE-TRAIN EVERY ONE THAT BELONGS IN THERE DEPARTMENT..OR JUST CLOSE THE STORE!!!!!! I GO TO THE BEST BUY IN BENTON,WHICH IS TO FAR FOR ME TO BE GOING TO SPEND MY MONEY,AND THEY ARE GREAT...UNLESS THEY BURN DOWN THIS BEST BUY HERE OR REHIRE A WHOLE NEW CREW I WONT BE BACK!!!!!!!!

this comapany is sooooo ridiculous I called today for a very simple thing just to change my delivery date. I was treated so badly. transferred to the wrong place several times. I was on hold for 2 and half hours and when I asked for a supervisor I was told there are none. I was again placed on hold. all of the agents refused to give employee numbers or names. I worked in a call center for 8 years. I can not believe how HORRIBLE their customer service is. When they took my order they were so nice. I have spent 1000's of dollars with this company but in the future I plan to go else where right now I am considering canceling the washer and dryer I ordered from them I am just so annoyed at how they treat their customers. Really they should be ashamed!!!!!!!

BUYER BEWARE !!! MAKE SURE YOU OPEN THE BOX AND SEE WHAT YOU ARE PAYING FOR BEFORE YOU LEAVE THE STORE. You won't believe what happened to us at Best Buy in Meriden, Connecticut. On Monday 11/29/2010 we bought an XBOX 360 Kinect and paid $ 318.00. When we got home and opened the box we discovered that the box contains nothing but a stack of 81/2 - 11 print paper. The next day we went back to the store to explain the situation to the general manager of the store (I think his name is Rob Kelly). He basically did not spend more than 10 minutes with us and told us there is nothing he can do and simply gave us the 1-800 number to call. I called best buy HQ and spoke to consumer relation and after being in the phone with them for 3 hours I did not get any where with them. They told me the only option I have is to contact Microsoft and resolve this with them. Microsoft listened to my story and since I did not buy directly from them they told me that best buy should handle this which I totally understand. We will probably never get compensated but we wanted to share our story with as many as possible so they won't have go through the same thing at Best-buy oops sorry Worst-buy .

SOMEONE NEEDS TO EXPLAIN TO BEST BUY WHAT CUSTOMER SERVICE IS.. ....

I had a situation with scheduling the Geek Squad to come into my home and set up an entertainment center. They could not find the proof of purchase. I had ordered it (259.00) with a 50" Plasma to be installed as part of a Christmas present for my husband. I also ordered a 63" Plasma for our family room so we are talking about an almost 5G order. Whoever the woman is who schedules the Geek Squad was impatient, defesive and extremely rude and to add insult to injury, I was on the phone for over 30 minutes...when she came back on she told me I would have to wait another 20 minutes because she was sending me elsewhere. I hung up and called Best Buy corporate office customer support and talked to a Robert Adkins and he was exceptional. He solved the problem for me...he did some troubleshooting and he got the job done. I was a happy camper when I got off the phone. The GEEK SQUAD needs to take some lessons on respect. They are horrible but Robert at corporate spoke eloquently, acted in a professional manner, and took the time to leave his extension if I should have any problems in the future. Five stars for him....ZERO for the Geek Squad...BTW...I will never pay money to have the GS perform a service again. This is the third problem with them and the woman who does the scheduling. I wish I had her name....

I give you six stars and would double that because I love your stores and products. Your employees are all super. My wife and I have been shopping there for years. The only complaint I ever had was earlier this year when we went in the store to pay our bill and it was due that day. We couldn't pay it so I wrote a letter stating that it would be nice to make paying our bill in the store. I also suggested that once people are in the store they might also purchase something else. Now, in my recent bill I see we can do just that. I was told that my letter or idea was a good one. Did it have anything to do with the change in policy? Either way, youv'e shown me that you care about your customers

I purchased a Compacq Netbook CQ10-405D from local Bestbuy on black friday. On the sale add state that it came with windows 7 starter. After I turn on the computer and found that the operating system is windows XP. I went to the store that I purchased it from. They told me that it was a corporate screw up on printing. They said sorry, but they will not give me that Windows 7 starter.

I bought a computer package Thanksgiving morning 2010 at bestbuy.com. I was elated to see that it had shipped that day! Sadly they never shipped the monitor from the package, it went in some kind of limbo. Where I saw it go in and out of stock for a whole week during which I was lied to hung up on and just had to deal with BS. They just keep saying wait, its all ok. Finally now 10 days later one of the reps admits to me its back ordered duh, they sell me a computer package ship the damn thing minus the monitor and now I can't get my order cancelled, or store pick up where its still to this day available. They charged me for the package minus a discounted price for the monitor what a bait and switch. Plus they tell it could still ship in the future and there is nothing I can do about it. So I havea pc with no monitor and I'm afraid to buy another knowing that at anytime they want they can just radomly ship one. Talk about brainless, useless, worthless system and people. I'm so completely done with Best Buy, I hate the stores, I hate the online, I hate everything about the lowlife company.

My husband and I have purchased lots of things - from computers to applicanes - at Best Buy and it will NEVER happen again. We made a small purchase on Dec 3 and as the very nice cashier was handing us our small package, she whispered, "Merry Christmas; I'm not supposed to say that." As she spoke, she nodded her head towards a manager. Isn't December 25 known as CHRISTMAS Day; hasn't Merry Christmas been said for centuries; isn't there free speech in America? Utterly disgusted with Best Buy Management! How dare they take away someone's free speech.

I say CLASS ACTION LAWSUIT AGAINST THEM. I'm in contact with attorneys now.

My 72 year old mom had a DLP tv, the lamp was blown, the lamp is over $200 so I told her that she should have someone look at it to make sure that nothing else was wrong with it before spending that kind of money. So I make a appontment with the geek squad and tell them that the lamp is blown but that I want them to look the set over to see if any thing else is wrong. Dan D. comes out to the house, doesn't even look at the tv and tells my mom that the lamp is blown and he can't do anything untill it is replaced and then charges her $160.50. I have called and talked to Dan D. and his supervisor Chris W. and higher ups and tehy all say the same thing, "Only the tec can wave the charge for services" first off there was NO service he did nothing but walk into the house. I have to wonder about a company that leaves this up to "The Tec" that would be like a store manager telling you "oh, only the cashier can approve a refund". I went and bought my mom a new tv from WALMART, if you would have taken care of this I would have gotten it from Best Buy but god forbid if you gave a old lady her money back that you STOLE!

If you purchase a defective item, expect to speak to someone in the Phillipines that can't speak english. Then be prepared to be put on hold forever and once your minutes are all used up you will still not have a solution. Very disappointing. Lost a customer for life.

I would just like to comment on the store in Omaha,Nebraska on 75th and Dodge. There are transients(homeless) that hang around the outside of the store. They are drunk and asking for money. This has happened to me several times at this location. I live in the neighborhood and like shopping at this Best Buy, however, Best Buy needs to do something about this particular problem. The building that is attached to that Best Buy is vacant and homeless people gather around everywhere.Particularly on the dock of the abandoned building attached to that Best Buy at night. They are out front and on the side of the building in the daytime begging for money. Again, I grew up around this Best Buy and still live in the neighborhood and like this store. I talked to the manager about this problem and she referred me to get in touch with corporate and let them know what is going on.I called Omaha Police on November 27th,2010 and reported homeless people hanging around the attached buildings back dock. I then went home. Less than an hour later I called Omaha Police again to report a bonfire that these homeless had lit to keep warm. It was a huge fire. I am working with local Police to try to curb this problem with the entire neighborhood and would just like a little support from some of the merchants in the neighborhood to assist me in getting rid of these types of people in this area.I am only one person but with some help in the neighborhood working with me and local Police and the Mayors office hotline and/or the actual owners of this particular property,whomever they may be ? Maybe we can work together to clean up this problem. I think it is going to take a constant push with the people in the area complaining to the Mayors office and Police to get anywhere however. I am just asking for Best Buy to do there part and I will continue to get others in this area to work together and see if we can't solve this problem. Any feedback or help or both would be MUCH appreciated. Thank you. John Copenhaver 402-250-1349 john_copenhaver@cox.net