Best Buy Corporate Office & Headquarters

When you see the amount of 1 stars given to Best Buy, corporate must be in la la land

I and my friends will not be spending anymore money at any Best Buy. I paid for a new computer and the "optimization" of it along with a new monitor. The first time the sales rep rang the computer he made an error and told me that he had voided the transaction. He rang up the computer again. I took the computer home and could not power it up. I packed up everything I bought after calling the 1-877 Geek squad number and the local Best Buy store for help. Of course no one in the store will answer the phone. I had to speak with the manager of the store of which he said I could return everything. While bringing in the computer,etc from my car the manager had called the Geek squad to see if I had called them. Of course they said that I had not called the Geek squad for help. After getting credit for the purchase of this computer I realize that on my credit card that I had never gotten credit for the original transaction that was in error by the sales rep. I have made 6 trips to Best Buy trying to resolve the problem. In other words I was orginally charged about $1600.00 for a $800.00 computer. This is a bad mistake in my opinion. I have found out that the Geek Squad of Best Buy are people with no experience. All they do is load software and charge about $100.00 for this experience. They do not diagnose problems with the computer, they just replace a board or two and hope it works. No one is accountable for anything at Best Buy and are certainly not interested in trying to make the mistakES right. How long will they stay in business?? There are plenty of other companies selling the same products with better service. Very poor management up at the top. Best Buy will do anything for a buck.

Worst customer service ever! Will never shop at Best Buy again. I say this after spending thousands of dollars in this store and then getting a hard time over a $79 camera I purchased there. NEVER NEVER AGAIN!

Best Buy SUCKS!! They DO have the worst customer service EVER!!!!!

I decided to simplify my life by shopping online. I bought a laptop and and ipod from Best Buy (online store). Three days later I receive an email that says there is a problem and if I don't call this number and contact customer service, my order will be canceled. Initially my first thoughts were that this was not a good customer service move. I called the number and was forced to wait on hold for over 30 Minutes!!! The "customer service" person accidentally disconnects our call. NICE!!! I have to call back and wait another 30 minutes and then the person says, "Oh, your computer isn't available anymore". We oversold that model. I asked what they were doing in terms of comparable replacements to solve THEIR problem. Well, it turns out it wasn't THEIR problem at all, it was now MY problem. They offered to sell me a more expensive model that they could NOT give me for the same price. Unfortunately the free shipping deal that I had before was no longer available either!! WHAT???? REALLY???? I missed it because they screwed up. After demanding to speak with someone in management, the "customer service" person came back and said that nobody is available to talk with me because they are all busy dealing with customer concerns!! No, that can't be right!!!!! She will offer me the free shipping, but THAT IS IT. Oh, now you are doing me the favors?? In a desire to take my lumps and just get this whole mess over with, I did buy the more expensive model, which SHOULD have been offered to me at the same price and wasn't. I gave her the gift card number for the original computer purchase and instructed her to put the remainder on my debit card. Needless to say when I checked, she screwed up and put the whole thing on my debit card leaving $250.00 on my gift card which I now DO NOT want to use at all because I do not want to give Best Buy one more dime of my money. I once again have to call back and wait for 36 minutes this time only to speak with another "customer service" person who tells me there is nothing he can do since the transaction is already completed. OK, like 40 minutes ago!! This time I demand to speak with a mananger. He comes back and tells me the same thing. Noone is available to address my concern and it would really just be easier to go ahead and leave it on the debit card!! Easier for who???? Not for me!!! I once again insist that I speak with a manager. He comes back on the line and takes down my phone number and says that someone will call me MAYBE TOMORROW!!! Guess what?? Two weeks later and nobody has contacted me!! I have never in my life experienced a company's policies that clearly show so little regard for their customers!!! Is anyone out there listening to those recorded phone calls that might be monitored for customer service purposes??? I don't think so!! I have spent some serious money at Best Buy this year alone and I will definately be finding a new place to shop. Mr. CEO, your company is the worst and you WILL go out of business if you continue to disregard your customers in this fashion. The next electronics super store will come along and you will have built no loyalty so everyone will leave. I have already left and by the looks of this website, there is a common theme with your lack of customer service. Best Buy - F.

I would really like to rate them as a zero. Best Buy has the worst customer service ever, I don't know how they manage to stay in business. I purchased a TV on 11/25 and it was scheduled for delivery on Dec. 1. To no avail Dec. 1 came and went and no TV or call then it was rescheduled for Dec. 7 and the same thing happened, no delivery. I talked to customer service probably six more times with 3 additional promises of delivery and still no TV. Now today they saying possibly maybe in January, so I got fed up and told them to cancel my order. I want be buying from Best Buy again and I hope you are wise and do the same.

Have store credit balance of $186.xx from a returned gift. Was told by 3 different customer service reps, via phone, that I could use balance to purchase a $200.00 Christmas gift card and pay the difference in cash, etc. WRONG!! Store REFUSED and corporate says it is a store decision whether or not to accept. As a career retail mangement executive, I see NO purpose in this method of customer service. And, I am now scr***ed, as there is nothing in Best Buy that I would EVER be interested in purchasing. I will never shop at Best Buy, nor will my family, our neighbors, our church members, our employees, etc.,as well as that hundreds of people that these people will tell. UNBELIEVABLE IN THE CURRENT ECONOMIC ENVIRONMENT.

I purchased 2 IPhones and another cell phone in June of 2008. We asked at the time when the new phones were coming out. They said they did not know. The very next day the new ones came out. So, we paid for the upgrade and purchased the new ones and traded in our 1 day old ones. At the time of purchase, they asked me if I wanted insurance on the phones. I said yes. When I put in my order for the upgrade, they needed my credit card to hold the new phones. I never used the card, I paid in cash, because my cards were soon going to be turned off because I lost everything due to mortgage fraud. I assumed that the insurance would be included on my att bill for my iphone service....internet, texting, etc. I never once received a bill from best buy. Not once. They said they charged my credit card 3 times, but never sent ME a bill or let me know what they were doing. During this 2 year period, I have moved twice. I could not keep my same home phone nor my email address due to using a different service for my computer, tv and home phones. My son's iphone needs service. He has taken his phone down to the store twice and they said we have no insurance. I called ATT, I called Apple. No never had insurance with them. Finds out I bought it through Best Buy. I would never have known this. I was not told. I finally called today and they said yep, no insurance. I asked how this could possibly happen when I was never contacted nor asked about it. I assumed the insurance WAS included in my ATT bill, like most cell phone insurances are. I said this error was not my fault. None of this important stuff was EVER explained to me. Best Buy said they tried to contact me regarding my insurance. And what numbers did they try? My home phone....I had moved, and my email address.....I changed home tv service and could not keep my same email address. Did it ever occur to them to call me on my friggin CELL PHONE????????? Of course not. Or mail me a note? All my mail was forwarded to me! Then they would have contacted me and I would still have insurance. Now I cannot EVER get insurance on my phones because it was cancelled. Is our society so greedy and selfish that there is NO customer service AT ALL anymore? We have become DOG EAT DOG. I am sick to death of all of this. I am going to contact Brian Dunn until I get my insurance back and fix my $400+ in electronics. FOR GOD'S SAKE!!!!! PATHETIC!

I went to a BB store in NY to pick up an item that I ordered through their online. Now the online service is great, and thats probably due to the fact that its done by computers and not employees... So after waiting over 20min while 7 employees were attending to 1 customer, I asked if there was anyway someone could help the other 30 people online. I didnt yell, nor scream I simply asked if others can be helped. One of the BB guys there, told me that this was the ONLY register that can do these orders. This is how he said it: " LISTEN CHIEF, THIS IS THE ONLY REGISTER THAT CAN DO THIS, SO YOU HAVE TO WAIT".... Now I was angered, first Im of indian decent, so what the hell did he mean by "Listen Chief".... Second, others online now screamed at him that it was inappropriate.. I told him that I want to speak to the store manager, and he said, " I AM THE STORE MANAGER". I said, "Really, then I want your name and the names of the other employees with you, cause I will speak to BB Corporate offices on monday". All of a sudden, he moved the employees away, told them to go back to the other registers and brought more employees over to now tend to the over 30 people in line. He gave me the names of the employees and himself. today is monday and I have contacted BB corporate offices, and am writing this while im on hold for over 45 minutes now...

I have never been treated so poorly by a company in my life. My experience as a customer with best buys has been extremely frustrating and stressful. I purchased a brand new stainless steel gas range with best buys in Oct.2006 and the oven started giving me problems within the first year of purchase. My stove has been repaired 4 times by the company and I have the original warranty still intact until Oct.2011. According to best buys lemon policy in the warranty, once my range has been repaired 3 times I am entitled to an new stove of equal value and best buys is not honoring their warranty. This is now 3 days before Christmas eve and I do not have a working stove to fix my family's dinner. I am so disgusted until I don't know what to do. This company has the worst customer service in the world. If I did not have a full-time job already, I would make my job to put best buys out of business.

I recently was calling around for prices on remote car starters. I just wanted to put out there how horrible best buy costumer service is first time i called the phone rang twenty times then they hung up. I called back a half hour later and a lady answered she was extremely rude. She " transfered" me and again it rang for awhile with no answer. Some of the other places I called went out of there way to give me information that i needed. Best buy wont even answer. So when i finally got through tehy were also the highest priced. How does a place like this stay in bussiness. Go to ultimate electronics they have better prices and there customer service is untouchable when compared to Best Buy

My Fiancee was mugged in the Wal-Mart Best Buy Parking lot in the Waynesville North Carolina shopping center. Wal-Mart provided the police with there video footage showing the attacker running over to their store. When asked by us and the police for them to show the footage they refused to do so saying we needed a warrant to have access to the survelience.If Best Buys would have provided the footage at this time the chances of the police catching him would be greater than having to wait for a judge to issue a warrant.This goes to prove that Best Buys does not care about there customers well being just the protection of their merchandise.So ladies be aware of Best Buys parking lot cause you could possibly get raped there and they wouldn't even care!!! captjack2009@live.com

I vowed to never shop at Best Buy years ago but I wanted this portable tv that Best Buy had advertised and decieded to give them another try. Needless to say never fails to disappoint. I don't think their customer relation department or their management cares. Its their bottom line they are concerned about. Keep it up Best Buy your organization is not exempt from going belly up.

Horrible. No words to describe utter disbelief in the customer service

Try and unsubscribe to their email list!!! Impossible. The link does not work, and they are sending mail to a "sub-account" of mine which they could have only gotten by buying the address directly from AT&T. Awful ethics.

Two weeks ago I went to best buy to look at keyless entry remotes for my daughters car. The price was 139.99, insulation included. The salesman told me there maybe a charge of 50.00 or so dollars for parts. I was actually fine with that because I thought the price for the remote was 139.99. So today, December 18. 2010, my daughters car was taken to best buy for the install for her 18th Birthday. Fifteen minutes after I dropped her car off, I received a phone call that said since she has manual locks on her doors it would actually be another 360.00. I was outraged, I told the salesman that she had manual locks and he was the one who told me it would be another 50.00 because of that. So I went back down to best buy and was very upset, the installation guy was actually very sympathic and said that the sales guy that told me the above information was actually a trainee and should have called the installation department for a correct price. After waiting for a half and hour for a manager, Matt and I were talking during this wait, I said I could not afford the extra 360.00 and because I was given the wrong information Best Buy needed to make this situation right. The only other present my daughter wanted was an ipod touch. So I said I wanted the touch for an even exchange(229.00 for the touch). So the manager was told that's what I wanted and he came down to the installation department and said that would be fine. The manager than took me to the returns department and told me an associates would exchange my keyless remote for the touch and left. When the associate in the sales department rang up the exchange and then the touch, she did not give me an even exchange. She then called the manager Sean back and he said"I didn't say I would give you an even exchange" I replied than why would I be buying anything from here. You need to make right what has been wrong! He said I could call corporate but there was nothing he could do. Needless to say I totally lost control and I hope that other customers who were listening just put their purchases down and walked out. YOU CANNOT TELL PEOPLE ONE THING AND THEN 'CHANGE YOUR MIND' very poor customer service. As everyone else has stated I have purchased many items from best buy but they just lost another customer

I would like to write an opinion but after reading the other reviews it would be the same .Your store in Bee Cave is the worst customer service I have ever experienced. We have owned a TV for 30 days that didn't work from day 1 and still have We can't seem to get on the right page with the store for delivery. My husband after being told was told the tv would be there 12.17 between 8am an d 12pm. He called this morning and found out it would be 4-8pm. He drove from Dallas just to take care of this and planned pn being back in Dallas at 5pm We want our bill adjusted.. call the Bee Cave store and get the phone number. I have zero confidence you will respond to this complaint

I placed an order for 56 LCD TV's and a Surveillance Camera System from Best Buy location #1385 on 11/08/2010. spoke to the General Manager at the store got the pricing from internet was $259.99 and the surveillance 16 camera system with DVR was $749.99. All items were supposed to be tax exempt for business purposes. I double checked and varified with both Best Buy corporate and store manager at site # 1385 because it did not sound right about surveillance system on the picture it showed 4 cameras but the description whats included in the box says 16 cameras their both answers were same it comes with 16 cameras thats what it says included in the box. fine i made the purchase. They adjusted and charged me tax by reducing the amount of tv's purchased from 56 to 53 tv's. I received the camera system which only had 4 cameras instead of 16. I took the item to the store location # 1385 with the print out of description of my order what's included in the box. i spoke to the store manager and he would price match the order as described online 16 channel dvr surveillance system. My order its been over a month did not receive, contacted store manger several times spoke to him he said it will be delivered along with the tv's. Then scheduled dilivery time was set they did not make the dilivery called store again found out manager who i was dealing with knows my order no longer works there, Then i had to deal with another manager he told me it will be delivered next day and they did delivere on time but there was no camera system. I called the Manager back again and he told me it has been shipped its been about 15 days and still haven't received it. very poor customer service for this huge amount of order.

Apparently, Best Buy believes they are the only major player in the big box electronics and they can forget about customer service. Having spent over 25 year in retail I have never seen such poor follow-up or concern for the customer. I won’t go in to the issues I have had with them but I can guarantee you that they are, and will continue to lose business. My recommendation to anyone would be to go somewhere else, even if you have to pay a bit more to get better service. I will say that the sales staff are very helpful and are as frustrated as the customer. It is obvious the corporate executives or board of directors have no idea what is going on in their company and the poor reputation they have acquired.

My wife and I purchased a LG elect Range Mod No. LRE30955ST on Jan the 25Th. 2009 . When we purchased it we also purchased the extended warranty till 2014 . Since we have owned the Range it has malfunctioned many times . The oven would actually start itself as well as the stove burners . The big burner has actually come on by itself and burned itself out . each time I called Best Buy they would send out a tech rep to do the necessary repairs . The third time they came out they replaced the complete control board , that is after we went without for over a week . I also complained to the Mfg, L.G . but they showed no concern . Now three months into the new control board the unit is acting up again . Once again they are sending out a repair man ,He is supposed to be here within 5 days . So it will be a total of 7 days before we can even get a repair man out . My advise to all who read this , please do your homework before making major purchases as to where you buy and what you buy.