Best Buy Corporate Office & Headquarters

I would give negative 5 if possible. Recently purchased 3 laptops from best buy. I have had one of them into the geek squad multiple times for the same issue. After several attempts at repair, and weeks without my laptop, still I have the same issue. To this day my issue is unresolved. I will just have to deal with it because you obviously cant fix it. I am so glad i got the black tie protection plan, that i should have saved my money for vasiline instead. The staff could not be any more discourtious and unprofessional. Even the geek squad manager Mike had a poor attitude. Its one thing to be unable to perform ones tasks at a job, it is somthing entirely different to have the same deficency and treat your customer like thery are a fool. I submit to you even further insult when your customer has spent THOUSANDS. One of our other laptops needed a battery. A simple battery. After going to the store, waiting in line, dealing with another rude door greeter, at the geek squad counter they dismised us with a snicker as they told us we could just call and order one under our warranty. We got back to the house and did as was advised only to find out that we did infact need go to the store so one could be ordered. Again we went back to the store. We explained to the person behind the counter that we tried to call and order one and that we were refered to the store. After a lot of confusion and a grand show of incompitance, we had to tell Mike that we are going to call corperate now, in his presence, to prove to him that he had to order the battery for us. The rude manager Mike was finaly able to order a simple battery. Aproximately a week later there is a package at my door. We open it up to find that it is a battery. Our excitement was quickly met with the farmiliar best buy brand of dissapointment. They sent the wrong one. THAT WAS THE EVENT THAT HAS BROKEN MY SILENCE. We have never been treated so poorly by a company that has taken so much of our money, time,and energy. I certainly hope that this is not how all customers are treated. As of now, I vow to never make a purchase from best buy in the future. Untill my issues are resolved, I will tell others of my expirence. Make sure that people in my family, MY CUSTOMERS, who are more than just a few, my friends,professional contacts, THEIR CUSTOMERS, and anyone who asks me, STAY AWAY FROM BEST BUY.....AND YOUR INCOMPITANT,RUDE GEEK SQUAD AT ALL COST.

Went to BB in Anniston Ala. to get a cell phone for my 13 year old's Christmas present. Cell phone rep at BB left battery and back off of phone when he repackaged it after transaction. We didn't realize his mistake until a disappointed 13 year old couldn't use her new phone on Christmas morning. Called the store repeatedly the day after Christmas and got NO help. Was promised a return call and never got one. I was told I could drive back to store to get back and battery. Since I live 1 1/2 hours away I thought BB should eat the cost of postage and send it to me to correct THEIR mistake. Never got a response. Called Corporate and guy called store while I was on the phone. Promised items would be overnighted. 1 week later, nothing. Called stored back and manager (who admitted he was the one corporate talked to) said he never mailed the items. Promised AGAIN he would overnight items. Still haven't gotten them. I REFUSE to use my time and gas to fix their simple mistake. Now what? Meanwhile, it's now January and my kid has yet to have her Christmas present. To quote Clark Howard.....Best Buy is a champion of Customer NO-SERVICE.

You need to do a character check for one of your store managers Delmar in Loganville, Ga. Geek squad had to get him to help us and he was rude and essentially blamed us for a problem with our new (1.5 year) computer. He wasn't friendly nor helpful, even leaving the store we walked right passed him and he didn't even acknowledge us, not even a friendly goodnight. I really hope someone reads this and brings this to attention. What's so wrong with good customer satisfaction these days.

I purchased an LED TV from the Best Buy #251 in Glendale, AZ. on 12/31/2010. Took it home and started the un-packing and assembling of the base stand. When all ready, I set it on the stand and removed the remainder of the protective coverings to discover there was a small piece of the trim damaged. Called the store IMMEDIATELY and after a lot of apologies, was ASSURED that the TV could be returned for an exchange. The next morning I called the Best Buy store # 485 in Goodyear, AZ. (which was closer to my home) and after explaining the FULL AND DETAILED story of the slight damage to the TV, I asked if I could exchange the TV at any store or did I need to take it back to the original store. The lady on the phone was very polite and explained that I could exchange the TV at any Best Buy store, provided they had that same model in stock. She even went to the trouble to check the inventory and told me they were out of stock of this TV but the Best Buy store #1109 in Avondale, AZ. had it in stock. I re-packaged the TV and took it to the Avondale, AZ. store (#1109) (which is about the same distance but much less traffic). They un-packed the TV and spread all the parts on the floor and inspected the damaged area. The General Manager (Brett Sheppard) then told me he could not accept it as it was the store policy not to accept damaged items from another store, although he could not answer as to why he even took it out of the box to begin with if that was the policy. After much arguing, I decided to take the TV back to the original store to avoid the hassle. The manager of that store (#251, Donald O’Neal) told me that after looking at the TV, it appeared that the damage was done during un-packing and assembly and that he would not accept it for a return. How he can make that deduction is way beyond me and is rather insulting. He basically called me a liar and a cheat! He told me to take the TV home and enjoy the rest of the Holidays and there was nothing I could do about it. I told him that I would in fact take the TV back home, but as far as not being able to do anything about it, he was sadly mistaken. This is absolutely the WORSE customer service I have ever come in contact with. I have contacted my credit card company and have asked for assistance under the consumer protection plan, and will file a complaint with the local Better Business Bureau on Monday. Are you aware of the old saying,

We went to the Best Buy in Fayetteville AR. We bought a game for our xbox bcause we thought it was on sale. The sign was right below the game and there were also discounted signs all around the game. When we went to the register it rang up 49.99 however we thought the sell price was 39.99. When we inquired about it they said it wasn't on sale. Went back to look at the sign and right below it it stated 39.99. I guess that sign was for the biggest loser above it. Its very deceiving if your a consumer. The managment said they have even complained to corporate but nothing is ever done. So as a customer I thought personally I would let you know. We ended up paying full price for the game but was very irritated! Thank you for your time. I also took a photo of the confusing sale price. Not sure how to attach the file to here so if there is another way of doing it I would love for u to see it.

Let me first say that there is not an option to give Best Buy -50 stars. I am disheartened. I bought a laptop from Best Buy. I then accidently splashed my screen after five weeks of having the unit. I took it in and paid $350.00 for repair to the screen through Geek Squad HP repair service. When I got it back it was scratched on the top and the bottom of the cover and the hinge was broken. They said they would send it back to be re-repaired. I went in yesterday and there is two major dents now to the unit on top and bottom and where they repaired the hinge is crunched in. I looks as if it has been dropped. My husband went in today to discuss the damage and concern that while in there custody it has become more damaged and that we would rather they replace it now as we do not know what damage may have occurred if it indeed was dropped. The Geek Squad manager said he could not believe it had been returned this way and he will once again send it out. They refused to replace it and blamed us for not having the "Geek Squad" warranty. DO NOT DO BUSINESS WITH BEST BUY! GO TO FRY'S,COSTCO OR OTHER STORES AND SHOP!

BEST BUY NEED TO RETRAIN ALL THEIR EMPLOYEE ESPECIALLY THIER SUPERVISOR AT 77TH CICERO LOCATION IN BURBANK CHICAGO POOR SERVICE

Two weeks ago I purchased an LG Optimus phone for Sprint, from my local Best Buy in Cleveland, Ohio. I was trying to sign up for an online account the next day so I can view and pay my bill online. I had to spend 3 hours on the phone with Sprint because Best Buy put the wrong address on my account, and set a pin number for us that we did not know, nor did they give us the pin number they set. Then last night someone broke into my car (at the Best Buy parking lot) and stole my phone. When I called Sprint to report it stolen and to see how I would get a replacement phone, I was told they never put the handset insurance on my phone that we requested and I would have to pay $469 +tax to replace my 2 wk old phone. Corporate will not return phone calls, and the store employess (Managers included) are the most unhelpful bunch of people I have ever had the displeasure of meeting.

Best Buy has a nice selection of goods. But don't have a problem, you will never get through the phone system "Please wait" repeated ad nauseum. My daughter brought a computer, brand new,... repaired once, and now needs agains. The hard drive was bad, so a new one was added; the problem exist still. Best Buy will melt away like Blockbusters...

I am having the worse time ever tryna cancel an online order that i paid for express shipping to have for xmas nobody told me it was on back order until I called myself no communication and then they had the nerve to debit my card twice adn i now have 4 case #'s and nobody can do nothing dso i guess i can't feed my child because they can't get it right to release my funds adn get oreder cancelled and i have been calling since the 23rd of December and nothing yet I despise BEST BUY the worse commpany and customer service adn supervisor team ever.... HH Gregg for now on.

In mid-September I went to one of your stores in Columbus, Ohio who told me that I could purchase the new Ipod 4 and it would be shipped to me in four days. It took over one month for the Ipod to arrive. On 11/29/10 I placed an order online. Payment was a $100 gift card that I had previously purchased and the balance was coming from my debit card. Unfortunately your system cancels all orders after 8 days unless extended by the customer. As I had purchased the item from another store, I asked for a refund on 12/05/10. I’m told you did not “acknowledge” my request until 12/14/10 and that it would take another 2 weeks before it is sent out. According to a voicemail message left by “Roy” the gift card would be mailed out prior to the holidays (approximately 12/24). I still have not received the gift card. All of this after waiting on the phone for 29 minutes, only to speak to some bratty associate who laughed at the situation AND of course, cut me off, when transferring me to her supervisor. THIS IS UNACCEPTABLE! This is not the first time I’ve had trouble ordering from Best Buy and I think a review of your policy and procedures should be updated to make it more consumer advantageous. Until then, I will continue to shop at Game Stop, which is where I bought the Kinect that I could not purchase from you. I will say that “Roy” at 612-292-0274 was courteous and professional. Your phone sales associate that disconnected me should be fired. SEND MY GIFT CARD IMMEDIATELY!

I purchased a $324 sound bar got it home no owners manual and no av jacks,called the store, talked to the mgr he told me to bring it up so he he check and see took it back to the store talked with MR GLOVER and he actually told me to PROVE ...it was an open box item th...e cords and book are gone I said, he tells me alot of new things dont come with a manual and he told me to show him where it said the jacks were included so I did he then went to his office and I double checked with a team member on what should be in the box the computer told me crap was missing Glover comes back out slaps down a printed out owners manual and $20 and told me to purchase my own jack I take the thing home plug it up SUPRISE ITS BROKEN So I had to go back a third time let geek squad test it and tell me its broken, they bring a new box up open it and theres an owners manual and AV jacks Oh and yeah this isnt the first time Ive had problems with them, last time I had a brand new lcd repaired thru them , they sent it out, and it came back cracked across the top....heh should of learned then...

We purchased an LG refrigerator from the Georgetown, Texas Best Buy in July 2010. It needed repair three times before November 2010. This particular store should be the "model" of customer service attributes throughout all retail businesses worldwide. Let's start with Fletcher, one of the manager's at this location who got involved, returned my calls (timely), who stayed on the phone with me about the issue even though Best Buy was clear of responsibility, who made phone calls, who went beyond the "job description". Then there's Kevin who knows everything there is to know about an appliance (and then some). Sammy Jo, picked up this ball and ran with it. Became my liaison when it came to dealing with the big boy's and never, never dropped the ball even when it was her day off! Alex, who behind the scene made sure that nothing fell through the crack's and stayed on it till the end. These kinds of employee's are who make a company. And the rest could take a lesson. Best Buy has stellar asset investment in these people. Frankly, I have never had a less than satisfactory encounter with Georgetown, Texas Best Buy. All the employee's as far as I can tell are the best of the best. I will alway's bring my hard earned bucks to this Best Buy. Exceptional in every way! Bravo guy's and Sammy Jo.

My son returned from 2 tours of duty in Iraq and was told Best Buy does NOT give a military discount!! To all veterans out there-shop elsewhere!

Too bad you cannot give Best Buy negative stars for a rating. We had a very hard time deciding on what type of laptop to get so we made several exchanges. When we finally made the decision to just return the laptop and think about what to do next, that is when we ran into the most rude manager imaginable. My husband said he never felt more humiliated in his life. She basically told him that she was not going to exchange or refund the money because she was tired of all of the exchanges. She called him "you people" and made it clear to him that she felt like we were trying to scam Best Buy. She finally gave in a returned the items but she chose how the money was refunded, we originally paid with cash but she put the majority of the money on our Best Buy card and a small token amount on our debit card. I contacted corporate and left a message of the general manager of the south side Tucson store but of course never heard anything back. Clearly, the employees are allowed to treat their customers like scum and could care less about losing business. Run, do not walk as fast as you can from Best Buy.

Best Buy really needs to make some changed with this workers its sad how pourly they treat people especially the one in West Mifflin,PA. I purchased a laptop they told me it would be in by christmas. When i called no one would answer for atleast 30 rings then i wouldnt get called back this happened 3 times they never answer the phone there and my item isnt still here and it was a gift. i'm pretty sure best buy lost my business for good.

I have never gotten such poor customer service like i did from best buy. My washing machine broke on the 9th of december, and the geek squad came out twice to fix it, the last time being the 17th with bad parts, so they said it would be another 10 days before they could fix it. I have 2 teenage kids, and can you imagine the laundry piling up. We have spent 30 bucks each time we had to go to laundry mat,(we have gone 4 times so far) and you would think they would compensate us for the monies we are out, well they dont. Best Buy doesnt have a loaner program either so, they did absolutely nothing for me. All i got was. Im sorry for your inconvenience, and dont let this ruin your christmas. Are you kidding me?? They also said parts would be delivered over night which means 3 days,and the new date is now dec 29th. This is not how you treat a customer, and if i could give them 0 stars i would,i can tell you this, i WILL NEVER BE PURCHASING ANOTHER PRODUCT FROM BEST BUY,i dont care how great the sale is. Best Buy, you need to work on your customer service, specially when you come to fix something like a washing machine, which is very important to a houshold with children. Buyers be ware.

i tried to do an even exchange for a wii machine bought a week ago at the store in north little rock, ar store and was told it would cost me $20 more to exchange because the price had dropped since i bought it. jason the general manager pretty much said pay it or get out of the store. what a sorry representative for a big chain store to have. there is no customer service at best buy, and no one to complain to. sooner or later it will bite them in the ass.

My son purchased a camera bundle from best buy, they did not have the tripod for the camera in stock that was supposed to come with it. He finally had a chance to swing by and pick up the tripod, with receipt in hand, and was told without his ID on him they could not give him the tripod he paid for. They didn't need an ID when he purchased it with cash. Best Buy sucks.

Let me see my best thoughts about Best Buy, thats not possible I rate them a zero out of ten. Is this company Canadian owned, it seems to operate like a canadian company.