Best Buy Corporate Office & Headquarters

On this date, Jan 17, 2001, I went to sBest Buy Store #585. My intention was to purchase a mid-priced lap top, and explore the possibility of purchasing a high-end PC. I arrived inside the store at 11:00 A.M., (The hourly news was about ready to begin as I parked my car). I waited for a half hour for an acknowledgment by ANY sales associate. None was given. I was, however, approached by an outside vendor working for COMCAST. She engaged me in her sales pitch for approximately 5 minutes. At 11:30 A.M. I proceeded to the receipt checkers, stationed at the front door. I asked for a phone number for the corporate headquarters -- only to be told that "we don't have that information". I explained that I was waiting, growing impatient for customer assistance. One of the receipt checkers got on the house phone, and said, "Is there anyone available to help a guest with computers, he says he has been waiting for 30 minutes". Then he turned to me and said, "Someone will be over shortly". I waited an additional 10 minutes, and left without making a purchase. This store needs a major lesson in customer service and sales help! I will think long and hard before I patronize Best Buy again, and I can assure you that I will NOT be a customer at my local store (#585 at 4801 McKnight Road, Pittsburgh Pennsylvania).

I bought my 46 inch samsung lcd tv from best buy about three years ago, we also bought the four year warranty which cost like 300 dollars, two years later I had to send it back to the manufacturor to have it repaired so it would actually turn on, the tv came back and I noticed that around the screen there were a bunch of scratches I called corporate to get an explanation for the scratches they sent me a 20 dollar gift card like that would repair my tv. Now the picture on my tv is all messed up I called geek squad at first the woman said unplug it that should fix it, she also told me that geek squad only comes once for the warranty and then you have to pay for every other time. I called a second timeand told the other guy what she had said and he clarified that that wasnt at all how the warranty works so obviously the geek squad at best buy doesnt train their techs worth shit. So finally the repair guy came he only guessed what the problem was and ordered parts a month later they install the parts and now the problem has only gotten worse. So I called geek squad to see if I can get a replacement tv because obviously it needs to be replaced they told me I need to have atleast four completed repairs to qualify for a new tv and since this is the same problem the repair wasnt completed and I dont qualify. I called corporate and they cant do anything about it so whats the point of having a corporate office if customers that call cannot recieve help. Its safe to say that best buys geek squad and corporate are useless I am going to write the better buisness bureau to complain, im tired of playomg the waiting game until my warranty is up and my tv that I payed 2200 dollars for dies and I have no way to replace it.

Guess what Best Buy, Sound Advice is back.

BEST BUY TRULY SUCKS!!! CUSTOMER SERVICE IS WORST I'VE EVER SEEN!!!! I'VE BEEN DEALING WITH THE PUBLIC FOR YEARS & THIS TYPE OF CUSTOMER SERVICE IS WRONG!! WATCH OUT FOR HOLLOW PROMISES FROM BEST BUY!!! THERE'S PLENTY OF THEM . I SUGGEST U SHOP FOR ELECTRONICS AT HHGREGG !!!

What a shady business. Ordered a laptop to be delivered, then was told not in stock that it was discontinued, but I can come in and pay more money for one like it.

I want thank your custmer service department for helping me get my Sirius Satellite Radio get fix. Your Custmer care department was out standing they got right on my problem with the Best Buy store that I was having problem with. I am very pleases with my Satellite Radio I can listing to it without any problem now. It sound better than it did when first brought it I was have problem with the cut out when try to listing to any song that was playing. But your Custmer service department me resolved it althrought I had to pay for another activation fee but I getting a good sound now thank you for your help.

I received a JVC Cam Corder for Christmas at my employee Christmas party. This gift was given to me by our Human Resource Associate. When I opened this gift which was purchased from a Best Buy Store in Hagerstown MD, I found that there was no operators manual or CD for the computer. What I did find was previously recorded videos from June 9, 2009 and June 29, 2009 of a family who obviously owned this prior to me getting it as a gift. What Best Buy did do was re-packaged the item to make it "Appear" to be in new condition. When the item was taken back to Best Buy we were told by an employee in their Customer Service Department; "I can erase the videos on their for you, but as for anything else we can not help you." Her offer was refused. We asked for a replacement and we were told that we could not have one as they did not have any more of that item in stock and did not know if they could ever get one in. Realizing that Best Buy was not going to do anything helpful we demanded a refund, this was "reluctantly" done by their representative. I did write to their "Customer Relations" department, and guess they do not care about the "Customer" as they never responded to the inquiry or complaint. I will file a complaint with the BBB since their Customer Service is terrible.

BEST BUY IS THE WORST!! I had an ipod and 2 people said I could get the new gen if I paved the difference. I called that day to make sure with a different lady and they said they could. I go in and they say they can't. They have to send it in and 2 weeks later I will get a refurbished same exact thing. They have the worst customer service this world has seen.

They don't even deserve the poor rating. Best Buy is ripping off customers in all ways, and they are very unprofessional. I bought my husband a lap top for Christmas and when he turned it on my lap top stopped working... I took it to Best Buy thinking I should just buy a newer bigger router because we also have exchange students who need to use computers... One of the Geeks told me that my computer must have a virus but it would be $199 to diagnose the problem... Really???? I told them if I hadn't just heard them tell the last 5 people in line the same lie, I might fall for this. I took my computer and left. My husband went and bought a new router and all computers work great... What is wrong with this company??? In this economy we should all stick together... Although they are the only company where I live that is a electronics type place I am done... There is more to my story but to much to type... Target even Walmart will get the rest of my business... I also contacted the local news... Just because of the old couple who had their computer for 1 day past the warranty and they were sticking it to them big time... Oh Best Buy you need a sting to catch you in your wicked ways, and I am gonna do everything in my power to make that happen...

We will no longer be Best Buy costomers! We bought a wahser and dryer a month ago. When it came, the washer was damaged. They came back and got it, assuring us that their warehouse manager would call us ASAP to get a new one out to us. Well, after calling and recalling, we went back into the store and they agreed to bring us the floor model to use in the meantime. Well, a month later, we still have the floor model. We call on a weekly basis, no one ever knows what we are talking about and they say the manager will call us. In fact it has been 3 hours since the last time we called and the associate said the manager would call in a few minutes. The moral of the story is that Best Buy has the poorest costomer service skills. Best Buy employees don't communicate with each other or the people who come in spending $1,000's of dollars! We will not be back to Best Buy!

I recently purchased new Mac computers ( desk top and lap top ) from Best Buy in Kildeer IL and requested and paid for install at home by the Geek squad including transfer of data from my old computers for over $500 in start up cost . this is to sddition of $4000 of equipment purchased at the store The Geek squad tech brought along a trainee for the install and transfer . They couldn't wait to complete the install fast enough advising us that they had other calls to make , but said they could come back and answer any further questions for an hour at no charge , he even gave his cell # to call once I was ready. When I did call , my requests were ignored , so I went to Geek Squad for assistance , I was blown off, they kept passing me from dept to dept , with no action , just the run around. Same can be said about Best Buy Corp in Minneapolis . They are all sorry about my problem , and they will be happy to send out a tech for $149 for additional support in the house . Before you think about buying at Best Buy , there motto seems to be what and how much can I sell you , but when it comes to customer service and support , all they can say we are SORRY , but any and all additional help or support will cost you . You are better purchasing at an outlet that will support their sales

BUYER BEWARE! Some time ago I purchased a few items at Best Buy stores here in Portland Oregon. The purchases were for promotional items at 0% for desiganted periods of time of 6-18 months. Sounded like a great deal! The sales personnel were really pushing those no interes promotions but they weren't telling us everything. The purchases had to exceed $500 totally to qualify. Here's what the don't tell you or make clear at all: After the promotional period expires they go back and assess interest charges from day one of the purchase instead of from the day the promotional period ends. They also don't make it clear that the payments you make in the meantime won't necessarily be applied to those promotional items. Therefore unless you pay everything off you're going to eventually owe a lot of back interest. They also don't tell you that if in the meantime you make any other purchases this will interfere with paying off those items. Then when the promotion ends, you will be charged all the back interest and will have to pay interest on the interest as part of the total balance unless you can pay it all off immediately. Don't get caught in this trap! I noticed my account balance jumping about $500 in one month when I hadn't made any purchases. I thought it was fraudulent activity but found out it was just back interest I had not planned on. This is unacceptable to me but the point is it's going to take some time to get resolved and shouldn't be necessary. Don't get caught in this trap. I don't think Best Buy really has it's customer's best interests in mind but mainly wants the most money they can get. Too bad we can't trust anyone these days. I'm through shopping at Best Buy after this or using the Best Buy card. It is over!

I bought a dishwasher from Best Buy. They scheduled a date to deliver it and take my old one away. Before they could deliver, I developed a major plumbing problem in my kitchen, so I called and left a message to hold it and I would re-schedule. Next evening, I had a message saying they had tried to deliver it while I was at work. That night, I tried to leave another message with them but their tape was full. As directed, I called promptly at 7 a.m. the next morning when it said they would be open. They weren't. I called later that day, informed them that I did not want the machine delivered until further notice. I was told that they had to schedule a date so I scheduled Tuesday of next week. The woman said "If you still can't accept delivery, call us on Monday to let us know." Fine. Tonight, as I'm in the middle of burying one of my best friends, I come home to find a dishwasher standing in my kitchen. I live in a small condo. This takes up 1/2 my kitchen. I have to constantly walk around it and of course, my old one is still here. My handyman said not to remove it until my plumbing problem is fixed. I just tried to leave them an angry message and guess what? Their tape is full again! I will call tomorrow and tell them to come up here from Miami and take the machine back to their warehouse and leave it there until I tell them I am ready to accept delivery. Otherwise, I will cancel my order and Best Buy will lose the sale. I'm 59 and I have never - never - experienced worse customer service.

January 5, 2011 I am unbelievable disappointed and disheartened with my visit to Best Buy today. I dropped off my Toshiba Satellite laptop computer to have the Geek Squad, under the coverage of my Black Tie Protection plan, resolve (yet another) problem I am experiencing. This is a very unfortunate time to experience computer problems for most everyone whom are diligently developing end-of-year financial reports to evaluating last year’s performance and develop new year strategies. A courteous and friendly reception at the Spring Hill Florida store Geek Squad counter by Doug turned into an unpleasant experience. Doug indeed responded as a professional and together we quickly determined my Toshiba laptop has been and continues to display memory problems. The Toshiba Satellite A505 is configured with 4GB of DDR3 memory. Doug informed me that the unit needed to be shipped to a Best Buy service center; the Spring Hill store does not stock DDR3 memory. A turnaround of 3 to 4 weeks is unacceptable; a complete financial analysis is necessary to overt considerable loss of investment opportunity. Doug’s hands were tied as to several options I suggested and he was apologetic for the estimated belay. In the hopes of expediting the repair I requested to see his manager. Bob the (store) manager attempted to explain the situation again. Again Bob’s explanation is weak and unacceptable and he has no procedure to exercise options suggested. The root of the problem appears to be the store does not carry DDR3 memory. The availability of this DDR3 memory is a procedural issue. As a Spring Hill store walk in customer I could order and receive 4GB of DDR3 memory within days yet the technicians at the Geek Squad desk do not have this access. Geek Squad technicians are technically trained and competent in servicing computer memory issues if replacement memory were available. Procedures to reimburse customers under the Black Tie Protection plan for the delivery of parts (DDR3 memory) to Geek Squad technicians are non-existent. The Best Buy service center has the required parts to repair computers when they receive the store to service center shipment of serviceable computer. Procedures to ship required parts from the service center to the store’s Geek Squad technicians are non-existent yet the service center will ship the repaired computer back to the originating store. The existence of or the lack of procedures aggravate Best Buy and Geek Squad customers, resulting in negative satisfaction. I do not suggest similar experiences deserve jumping the Queue of service orders. The issue as presented does not illustrate a bottleneck of availability of parts or service technician scheduling, this issue is directly aggravated with procedural issues of which experience indicates are fluid and nonrestrictive when applied to customer satisfaction. I experienced a lack of willingness by management to actively investigate alternatives and “buck the system” to ensure customer satisfaction. I feel the Black Tie service presented itself more as an oily mechanic’s overalls experience. I conclude this disappointment has eroded my steadfast support of Best Buy stores and of Geek Squad services and I will in the future question the reasonableness of my continued support. Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis , MN 55440

Best Buy outsources their delivery service. They are uneducated, and very unorganized, and we had nothing but problems with them (a very long story). I would think that Best Buy, especially during a recession, would be more choosy and hold higher standards to a company that is representing them. Oh and speaking english should be mandatory, as not everyone in LA speaks spanish.

Best buy customer service is awful. They greet you so cheerfully when you walk in the door but when you need help they ignore you. And when you do catch one they look at you stupid and just pass you on to another person & so on!!! Their extended warranty is a fraud do stay away don't buy from best buy

Purchased a dishwasher from Best Buy, $500. They delivered for me and like the cable man, I cant take off from 9-2 to wait for a delivery so my neighbor was going to let them in. They delivered it and told her, everything looks good, sign here. She didnt even inspect it. Well, There's a crack on the front panel. Kelly, the store manager at the Wilmington location said there was nothing to do becuase she signed the paper. Sorry. Customer service????? So what do you do? Throw $500 away?

Best Buy sold me a computer that supposedly had software on it that it does not, even though I waited 20 minutes or so for them to install it. The assistant manager all the way up to Corporate has done nothing to fix my issue except offer me a 50.00 gift card or to take 50.00 off of 150.00 of the software price. Best Buy is refusing to believe that their salesperson was dishonest and of course they won't give me a full refund so I can go somewhere else. I have never had such poor customer service from a major company.

2 weeks ago my boyfriend was going to purchase anetbook for me for christmas. we went to best buy @ the highlands in wheeling wv. they were totally sold out so the associate suggested to purchase online. she said there was no guarantee it would arrive by christmas but that was ok. it came 2 days later. problem was, it was in german. so dec 28, my day off, i took the netbook to the geek squad to get put in english. no one could figure out how to do it and there were still none in the store. i was there 2 1/2 hr before they decided to call other stores for one. i was told they couldn't get it online for me because the price went up. so what! what's that got to do w/it? the netbook is defective. they found one @ state college, pa but it would take about a week to arrive @ the store. the only way they could ship it to my house was for me to pay additional shipping costs. best buy just couldn't eat that cost. so i will have to drive all the way back to the highlands. the next day, i emailed best buy to complain and was sent an email saying i'd hear from them in 3 days. today it is 5 days since i sent that email and no response. so today, jan 3, i called the highlands and my netbook hasn't arrived yet. not sure when. so i called 1-888-bestbuy to complain. i ended up talking to the manager and was appalled @ how i was treated. he couldn't care less that i'm upset and not happy w/the situation. i told him i wasn't going to shop there anymore if that's how i'm going to be treated. ok w/him! i've worked for kroger co 32 yrs and if a customer is dissatisfied, they bend over backwards to help them make it right. guess what? they keep coming back! i guess i thought every co was like kroger, but i guess best buy isn't! i did send another email to bestbuy.com. if i don't receive that netbook along w/an apology by jan 8, i'm going to go talk to my attorney. thank you for taking the time to read this!! queenmarty@hotmail.com 740-633-2415

My inlaws and I were just at the best buy at northtown mall in cook rapids,mn trying to have our old and not working TV recycled ...a customer service representative had told my father inlaw that the store would be able to recycle the unwanted 42" TV for him. Excited to buy a new TV from best buy, the next day he brought all of us to best buy and ofcourse the old TV that has been confirmed to be recycled. We got there and talked to customer service...they got their manager...he came out with a cold attitude...my father inlaw and brothers were trying to explain to the manager about the confirmation on recycling the 42" TV ...he said "no we don't recycle 42" TVs..you guys can argue all you want but we can't help you.." he scolded..and walked away...without even the slightest sympathy for the misunderstanding ....he just left us standing there....wow great customer service...what just happened...yea we're asian...but we can understand disrespect as customers...we loved best buy...but now...it's not the quality of the products ...it the quality of the customer service......we went to Walmart..and target.. they gave us directory to an electronic recycling company in anoka county...that was the worst customer service from best buy..next on my list is contacting corporate about how they train on customer service ...