Best Buy Corporate Office & Headquarters

Since I concider myself a man of character, I need to retract my unpleasant previous email concerning your customer service. Since my intial email concerning unsat manager behavior...I have to admit she (manager) has contacted me atleast six times and being nothing less than professional ensuring that my purchase was delivered and installed to standard. So, my apologies and my hat is off to your staff at Best Buy in Sugar Land, Tx. Brint

I contacted geek squad to ask how much to remove a nasty virus. I was told by national geek representative $99.00 to evaluate at the store and $129.00 at my home. 7 days required at store and 4 days to get someone to my home. However when I called the actual store it was $200.00 at the store and $300.00 at my home. I flipped out and looked in the yellow pages. Found a nationwide franchise and they came out the same day to my house. It cost $100.00 minus $25.00 lst time customer bonus for a net of $75.00 fixed at my house within 3 hours of my phone call. Goodbye Best Buy, no way do you live up to your name.

Dear Management, I seriously doubt that you post this review but if you actually believe in customer service you should. I have purchased many entertainment pieces as well as home appliances from your store in Sugar Land, Tx. I recently purchased a new dishwasher. Your store out-sources to JB Hunt for deliveries. I received a call yesterday 1-3-11 from them to install my dishwasher in a 6 hour window (which is rediculous)but anyway, I left my office to be home for the service (which was paid in full)to be rendered. Guess what, no-show. I called the Best Buy store and spoke to your customer service rep and after I spoke w/ her, I requested to speak to her manager. The rep returned to the phone and said your manager requested my name and number and she will get back with me. That's completly unsatisfactory! I have spent thousands of my dollars in your stores and this is how your manager's take care of customers? The mgr-Christa...I will not be back. Brint 281-995-8015.

You need to do what I am doing. Complain to the Better Business Bureau in your State. When enough people contact them they will look into what is going on. Thely did in our State.

Microsoft Starter 7, EEE PC, and Best Buy conspire to rip off the consumer by selling this crap product to consumers. I talked with a Microsoft Engineer for 1.5 hours and he let it slip that this windows 7 starter garbage software was meant for third world countries run by dictators and crazy religious nuts. But it seems that Best Buy, EEE PC, and Microsoft all got togeather and dumped this product into the U. S. market. Knowing full well it was crap and that it would cost consumers a bucket of money to upgrade to something useable. I am personally looking to join a class action lawsuit to obtain a remedy for being sold this garbage and all the run-a-round I have recieved since buying it. If you want to screw yourself over then all you need to do is trot on down to Best Buy and buy yourself an EEE PC netbook with Windows 7 Starter. This is how your advertising for this crummy product line should read. Best Buy Sucks!!!

I took my PS3 in for repair because the disc reader would not working suddenly. It is still under warranty. But without telling me a word, they shipped my PS3 out for parts and then called me to tell me my PS3 is ready to be picked up. I noticed that it's not mine, they had given me a refurbished one. I told them that this console was not mine and asked where mine is and they said it was shipped out already and can't do anything about it. I had my stuff saved in my PS3. What is the point of warranty and Geek squad. Weren't they able to fix the disc reader? or they just don't even bother fixing and just give people a refurbished one hoping we wouldn't notice? Either they think we're stupid or they are really stupid to think that. How can they get rid of our property without letting us know? And how long with this refurbished one last? up until our warranty is over probably. If we had known or if they had called me and let me know that it will be sent away, I would've saved all the info from my PS3. I asked them why didn't they call me and they said that it would take 6-8 weeks longer to fix so they sent my console away. Shouldn't that be my choice whether i wanted to wait or not? It just seems so wrong if this is how they do things.

We Purchased Over 3,000.00 In Appliances From Best Buy! Appliance Proffessionals Installed The Dishwasher, Broke Our Water Pipe Line. Water Came Gushing Out Like A Fire Hydrant, Now My Whole Kitchen Floor is Wrecked! Best Buy Was Immediately Contacted, And Said Appliance Proffessionals Were Fully Insured And Responsible! Nathan Woods was contaced, He refuses to Cover kitchen Floor, So Best Buy, Said They Would Cover The Floor On Their Insurance! After Not Hearing Back From Best Buy, I Did A Follow Up Call, The Manager Said Their Not Covering The Floor Either!!!! So We Turned best Buy/Appliance professionals Into The Better Business Burea!

I went to the store in Copley, Ohio, after talking to a sales person who told me that Best Buy would honor a price on a television that was on sale at Walmart. So my wife and I went to the Copley store and spoke with a sales person who called over a manager and they went in back of the store and had their little meeting and the sales person came out and said they couldn't match the price because "it didn't make good business sense". Just as I suspected they would even honor it even though I was told on the phone they would honor the price those store MONKEYS DIDN'T WE WILL NEVER BUY FROM WORST BUY EVER MUCH BETTER NAME FOR THAT DIRT BAG STORE WORST BUY!!!!!!!!!!!! THATS WHY I WILL NEVER STEP FOOT IN BUT BUY AGAIN SO I BOUGHT AT HH GREGG GRATE PEOPLE

I have almost always had to wait to be waited on by the Best Buy employees, but most were helpful. I have spent a lot of money at best buy gathering up over 7,000 points on my reward zone card, but it's my last 107.00 that concerns me the most. After waiting around for helpan employee pointed out Adobe Photoshop 9 then the employee just walked off. I wish I had known a little more about Photoshop then I probably would not have purchased it, but I did and I had problems from the get go. I called up the 1-800 Photoshop people and they suggested that I buy a external hard drive which I did for one hundred more dollars. Guess what? Still wouldn't work. So I got the bright Idea of uninstalling the Photoshop hoping when I installed it again it would start anew. Photoshop would not install again, so I called Best Buy the girl there said no way can't return that item once it's been opened. she suggested geek squad, I watied for close to an hour over the phone obviously the geek squad thought the people waiting in line there at the store were more important than the people on the phone that needed help. Moral of this story is I might as well have burned a hundred dollar bill than gone to best buy to spend it, not to mention the one hundred dollars the photoshop people had me spend on the external hard drive i'll find a use for this. IF I NEED SOMETHING FROM BEST BUY I WILL SEARCH FAR AND WIDE TO GET IT SOMEWHERE OTHER THAN BEST BUY. IT'S OK CAUSE I HAVE VERY GOOD CREDIT.

" I shouldn't be Surprized" Recently I approached one of the Best Buy Managers with a request that I thought might be honored considering the request. That Best Buy company assist me or donate a lap top computer for a sixteen year old boy who was diagnois with a tumor in his brain. Specifically, in his motor function area. So far the doctors say they got all of the cancer out of this area (which was mailignate), but the young man will have to go through extensive treat for 9 - 12 months while recieving kimo and radiation theropy. In so much that because of the side effects of said treatment, he will be doing his schooling from home. As the econmy has dictated in these times, only one parent is working at this time, leaving them "strapped" financially. My intention was to see if Best Buy could assist this family by either donating a lap top, or allowing me to receive a discount for the item. To my shock and anger, I was amazed at the answer I received. That I would have to go through Make-a- Wish foundation to receive anything from Best Buy, because that was their policy. Once again, being both frustrated and angry, I could not believe that such an organization as Best Buy, who professes community spirit and and advertise such could be so heartless and unhumane. Knowing that this young man could not accomplish what he needs to during his theropy, I purchased a lap top and a Geek squad contract. This being done at full price and without any assistance from Best Buy. My point is this: when it comes to "big businessesd", it is the profits that rule their decisions. I say this because the manager did not even call anyone at the coporate office to see if there could be an acception to the policy. Make-a-Wish foundation is for those children who are terminally ill, and neither I nor the parents of this young man would see something being taken from them. I am completely disappointed in Best Buy, and once my debt for this lap top, and other debts are paid off, there shall be no other purchases made. I will also "spread" the word to others concerning this, and advise them that Best Buy is a business for profit only, and is false in their so called concerns about he community they are in. Finally. I say this to Best Buy, keep your products, keep your profits, and stop lying to those consumers who keep you in business about being part of the community where you sell your products and receive your profits! You like some other major companies that were approached to assist gave numerous excuses as to why you couldn't help. Yet, much smaller companies and businesses DID assist without question! So whose the better?! I will be posting a letter in the local newspaper stating what I have written to you. Even though I feel deep within me that Beat Buy could care less. I truly hope that someday Best Buy will learn to be more humane and grown a conscious!!!

Today, 1/16/11 I went into the Hickory Hollow Best Buy Store to buy some computer accessories. I asked for a salesman and a salesman said this woman can help you. She was a Kurdish woman and I said I want to talk with a man because they know more about PCs then women. The manager of that store Josha Cline told me face to face that this woman knew more about PCs than anyone in this store and she would help me or no one would. He also said he would not have his employee discriminated against. At the time I did not know he was the manager and went to the front of the store and asked for the manager. Another manager appeared and I told him what happened and this Josha Cline came up to us and said I am also a manger and go ahead and report me to Headquarters - my name is Josha Cline. I do not appreciate not being waited on. I can select who I want to wait on me and evidently he did not want my business. The other manager apologized for the actions of Josha. I am an American citizen and I can select whoever I want to wait on me. I cannot understand these Kurdish people and also they have an ordor about them. As of this date I will never never ever shop at Best Buy again and also my friends and family will not shop there. If they prefer foreigners to Americans, then let them take care of them.

I purchased a hp laptop on 1/23/11 from the Bronx Best Buy. Took my "brand new" laptop home, just to find a defect at the bottom of the laptop (one side of it elevated). I brought the product back the FOLLOWING DAYn and was told by the "Managers" that the will not exchange or refund my money b/c the product has been tampered with. HELLO! For the same reasons you don't want it back, I don't either. I just spent over $800 to go home and "tamper" with a product just to come a deal with all the mess I went through on Monday and still going through now. I will never support Best Buy in the furture esp with the horrible service I received from your managers. I want a new product or better yet, I want my money BACK!

I do not understand being charged $300.00 to clean a virus off my computer which I purchased from Best Buy about 1 1/2 yr ago, then to contact them for an explanation and no one picks up the phone for about 4 hours. Your Customer Service is poor and I believe you are ripping people off in a tough economy.

My name is Marikate Venuto, and I am from Wilmington, Delaware. I shop at the Best Buy Store, #575. I am not writing to you because I want to win something. I am writing to you because of the wonderful young lady that works for you at the customer service desk named, Lara Dufaj. She has been at the customer service desk the last several times I have had to exchange items or get a refund on my credit card. None of these problems are because of defective products from Best Buy. I am switching over from a PC to a MAC for my job, and she has been nothing but personable, understanding and professional when dealing with me. I can’t tell you how nice she is and how wonderful she represents the store. BEST BUY is a very lucky chain to have her working for them, and I have to tell you that she is one of the best retail workers I have ever seen in my life. I have worked in retail myself, and I know how hard it can be, but she makes it look easy. Please know what a wonderful job she does for BEST BUY at Store #575 in Wilmington, Delaware. Thank you for your time. Marikate Venuto

I received a delivery of a 55 inch Sony Bravia TV on 1/4/11. It was purchased on line. The TV had this burning vinyl like smell which did not go away within 3 days. Have had other large screen TV's and never had this problem. Called Best Buy customer care and they sent out a repair person within 2 days. (I agreed to it just to see if it was "normal" to still have the smell a week later) The repair person said there is nothing wrong with the TV and it should go away. It didnt, so we decided to ask for a exchange. Had no trouble arranging for it. It was supposed to be here on one day and it never showed up. Called Best Buy again and was told the order is no where to be found and the person would follow up on it and let me know whats is happening, no return call or e-mail. Called again, got someone who said we will schedule it for last week, did not have a good feeling about this and I was right, no one showed up. Called again and was told the order was cancelled from their system for no reason. Spent hours on the phone, was told it has to be handled by the Damage, Delivery, Defective Return Dept. which has no phone! Asked for manager of customer care and was told they have no direct line and that they will call me back, and you guessed it, no call. Have sent e-mails and no reply. Oh, but I did get a $75 e gift card for my trouble from one of the customer care reps. I am about to pack the TV up and borrow a van and return it to the store.

We bought our son the HD box for his Direct TV for Christmas. We were never told that we were actually leasing the box for $200.00 and that if our son ever disconnected his service the box would have to be returned to Direct TV. We would have never purchased the box. We have learned the your comapny is currently involved in a lawsuit with Direct TV regarding this matter. This is FRAUD. After speaking with Tim the Supervisor he informed us that we signed the receipt that states the box would be returned if the service was ever disconnected. Best Buy at no point and time EVER discussed this matter with us. I will never shop Best Buy again and will go completely out of my way to shop elsewhere. This company is all about the all mighty dollar is does not care about their customers at all. Best Buy is a fraudalent company!!!!! when it comes to infoeming customers properly!

harleighkiffer@gmail.com For 3 of the past 4 Sundays, the Lakeland Ledger and the Winter Haven Newschief have omitted your ads for papers placed on news stands in their coverage are of Polk County, Florida various conveniece stores in the area, The two papers are owned by the New York Times. I doubt that you have cancelled ads in these two papers since you have two large stores in Polk County Florida.

I will never buy anything else from Best buy. The Reason is that they are taking there customers for granted> Do not call Greek Squard they are a wast of money. I Purchased a service for them to come to my home and fix my computer I also purchase a blue ray Dvd player and a new hard drive for them to install at my houes I made a appointment they never showed up When I calll them they lied and said that there was no appointment after speaking with about 10 people and repeating my storyy over and over they still have not come they refused to honor there warrenty also I think they need to be reported to comsumer affairs DO NOT BUY FROM THEM THEY ARE DISHONEST. i USE TO SHOP THERE ALL THE TIME THEY WILL NOT GET NOT ONE MORE TIME OF MY MONEY. aND THE THE STUFF THAT i JUST GOT FROM THHEM IS GOING BACK 450. WORTH THEY DO NOT CARE.

they will run out of business, They are only in business because Costco is a membership brand.

I bought a Nikon d40 camera from best buy in Kingsport tn less than 2 years ago as soon as i bought it I started having problems I bought the premium protection plan, they said over the phone that they would replace I walked into the store & I got the worst customer service that I've ever received.I got called a liar,stupid,yelled at you name it,I'm fixing to go on a trip is it to much to ask to have a camera that actually works. I will tell all my friends & my family members about the service I received, I will also file several complaints with the store & the corporate office as many times as it takes to get what I want I paid for the product I entrusted it to work I've already contacted the people who made the camera & they said it's up to the store. I'm left in the dark if it gets sent off & I really don't appreciate that at all. If I could rate a 0 for extra poor trust me I would.& Like I said I will never shop at best buy ever again.