Best Buy Corporate Office & Headquarters

I purchased a iPhone and was told to purchase the protection plan that if anything went wrong with the phone they would replace it!!! Well let me tell you not only was I scammed into purchasing the protection plan, I was cursed at by best buys mobile manager and by Paul a manager who lied and said he was the store manager!! Not only did they not give customer service they disrespected me in front of my children, but the worst was when I put a complaint against the 2 horrible managers the general manager Gary couldn't even find the time to call me back on behalf of best buy!! I will be expecting a call from corporate office I am not going away I spent thousands of dollars at best buy every year for as long as I can remember, but if this does not get rectified I will be canceling everything and will never do business with best buy EVER AGAIN!!! How do you allow your associates to talk like this to YOUR customers!! I think you should manage your stores hiring so these unprofessional, disrespectful people do not get hired!!! I will not be going away I will call regional corporate the president of best buy and keep going till I get heard!!! The worst customer experience everat riverdale nj best buy!!

I was given an IPAD 32gb for my birthday 7 days ago from my boyfriend. It is a really nice one, however it is not equiped with 3g. I travel and it will not work unless I am in a wi-fi establishment. So I went to exchange it and upgrade to one that will work for my needs and cost me about $130.00 more... the manager on duty in the best buy He bought it at, Boynton beach on congress ave, near Boynton Beach Blvd...Tom and Darwin. would not let me exchange it even for more money BECAUSE IT WAS OVER 14 DAYS OLD EVEN THOUGH IT HAD NOT BEEN OPENED OR USED....!! So I have an Ipad that is of no use to me. there attidude was too bad, tuff shit. Not only was I unhappy but they were extreamly rude. I had a bad experience with them years ago and have never used them since. NoW my boyfriend and every one else I can alert will not. SO NEVER BUY ANYTHING, NOT EVEN A TOOTHPICK THERE IF YOU CAN HELP IT. AND IF YOU HAVE GOOD LUCK TRYING TO USE THE SERVICE PLAN IF YOU HAVE ONE!!!!!!!!

I have been a Best Buy customer since 1999, recently I have been attempting to renew my protection plan for my tv, but have been met with an inability for anyone to get me a price. I have sent a letter off to the renewals dept,faxed information over 2x, called 7 different times, spoken to 2 managers and 14 different emplyees, even got hung up on by an employee today when i said this is horrible customer service and to stop reading her screen and talk like a person. I find this treatment reprehensible and am truly surprised at how your company stays in business.

We purchased a Nikon D40 in June of 2009. w/ Ext Warranty. In Sept- the motor went out- so Best Buy opened a box and gave me a new camera. :) ~ In Dec the motor went out again~ and they didn't have the D40 in stock- they offered to order one... so I upgraded to a D5000 (not to waste camera time, and not to have the motor problem again). Trouble w/ the lens in April of 2010. They opened the box and gave me a new lens. :) Just got back from Vacation (now Jan 2011) and the lens is stuck between 24/30 and I have a ring around all of my pics- the lens is loose while focusing... "need to send it away- warranty issue- but it will be back in a week- two at the most b/c you have Black Tie Warranty so this is Guaranteed to go to the front of the line”. That was on the 8th…”we’ll express ship it overnight”. When I called on the 11th – I was advised that I would be called as soon as it came in. I stopped by the Geek Squad Desk on the 15th- and was told it was received by the service center in New Jersey…they would e-mail us with the progress. We double-checked the e-mail. They had our daughter’s e-mail on file. We changed it to my husband’s spelling it slowly for the Geek Squad Technician. When I called on Friday the 18th, I asked to speak to a Manager and explained everything that had happened up to this point. The Manage must have thought he had better things to do, because he turned me over to Adam at the Geek Squad (the same person we had been dealing with all along). I was advised I might want to purchase another camera to use in the interim, until mine was returned. Then I was told mine was finished, and had been sent, overnight express… but he had no guarantee of how long it would take to return to the store. Since they do not accept trucks until Tuesday, it probably wouldn’t be until then. Most likely, I wouldn’t have a camera until the middle of the week. When I asked why they couldn’t ship the camera to me directly via Fed-Ex or UPS, I was told Best Buy didn’t use those carriers. I asked how he “Express Shipped” my camera overnight, if he didn’t use one of those carriers? Then I found out, the camera didn’t reach the service department until the 14th, SEVEN days AFTER I dropped if off for servicing at my local Best Buy store in Rockford. Not only did I miss pictures of my granddaughter during our weekend with her this month, but I’m also going to miss my daughter swearing in to the Navy!

I brought my daughters laptop in for repair - told the GS rep that she had dropped it - he pulled the battery removed a few simple items and told me it was the mother board and will cost 300-400 to fix. One week later I brought my daughter back to Best Buys and she spent 800 on a new laptop. She brought her laptop to Transform Computers in Cheshire CT to transfer her songs and they are fixing her laptop for 50.00 the mother board was fine. Spoke to BB CS and all they can do is send her a 50.00 gift card and make a complaint against the store. I said that in this poor economy we cannot afford mistakes like this. He should have taken the laptop and did something more than just pull a few things and tell me it was the mother board. He did offer that she could return the laptop however we have already called a friend of ours who is home bound with cancer that we are giving her the old laptop...so returning it is not an option. I am so upset that everyone keeps making excuses for this techs inability to diagnose the issue. It is his job...he cannot get it right some times and then allow to get it wrong other times. He obviously did not know what he was doing or did not care. What are you going to do for my daughter????? Who is going to step up to the plate and compensate her for your mistake?????? A 50.00 gift card is an insult...

My 83 year old Mother bought a washer and dryer from Best Buy - It has not worked from day one - they had their geek squad come out and they did not fix a thing. They have done nothing to fix the problem. Waiting on hold for close to an hour to speak to a live person just to be tranfered again to someone else and waiting on hold another hour We have to go some where else so she can wash her clothes until we have another company deliver her a new washer. I would never purchase another thing from this company

I have spent 3400 in the past 3 months with BustBuy. One of the purchaces including a Sont surround sound system that went out within 3 weeks. I got the runaround for 2 months on where to take it for repairs. Finally I was told to bring it in since it was still under manufacture warranty.The GeekSquad told me NOTHING was wrong with system , so I told them to send it off anyway because it sounded TERRIBLE! Its been gone for now THREE weeks and I had to call them to find out that parts have to be ordered and it will be at least anouther 2 weeks before they will know if it has to be exchanged..... I just bought a 73 inch TV from BustBuy in September and have no surround sound in my theater now... SuperBowl party and 2 birthday party, COMPLETE let down. I was a huge Best Buy supporter and now will NOT spent ONE dollar with them.Worst service Ive ever had with them.

I am a professional photographer and my main camera went out and is in repair and my back up went out today so I rushed into Best Buy knowing they had the Canon 7D available that I could get which wold be comparable to what I would need for a quick fix at the moment! Certainly not my normal camera. I stood in that camera department for 25 minutes and 7 employees walked by me, did not approach me, did not help me, did not ask me anything and I had $2,000+ to spend right there on the spot cash and I could not get one single person to help me! SO I called another camera store while I was standing there that was in Arlington, Tx FORTY FIVE minutes from where I was standing to see how long they were open and if they had the camera. I still stood there another 15 minutes, waiting to see if anyone would help me and finally an associate walked my way to check someone out, so I asked him the sales tax amount so I could compare the two places in price while I waited for him to ring this guy out and HE WALKED OFF to the front of the store to say hi to a friend who just entered then started to help a cute young girl who walked into the movie section!!!! what the hell !!! UNACCEPTABLE on every level of customer service ! I left and immediately called the store manager who never came to the phone after 3 attempts by an associate. She took my number and said he would call me in 15 minutes, that was at 4:30 this afternoon. It is now 1:15AM NO CALL!! PLUS I drove 45 minutes to the other store and got there late, they were closed and aren't open until Monday! private camera shop! I have cancelled my shoot for tomorrow as I have no camera to use! Thanks Best Buy for not only costing me to lose money in my company, but waste MY customers time and my time and gas and my patience. I have given you THOUSANDS and I mean THOUSANDS of dollars overs the years and this is how you treat a loyal customer! Evidently BB doesnt want my $$$$ either because they lost getting over $2,000 of mine today the manager didn't even bother to call to try to get me back in the store! If there was a spot for ZERO STARS I would put that! Either train your people right, learn customer service, RESPECT the people who allow you to collect a paycheck each week!!!! Without the consumer, you wouldnt have your cushy executive jobs! Stand behind what you sell, train management NOT to sidestep problems to a customer service rep and DO NOT IGNORE PEOPLE WHO HAVE THE FREAKING MONEY IN THEIR HAND TO SPEND IF YOU DONT WANT TO GO BELLY UP! I think it is pretty straight forward and simple! I will be writing a formal letter to all parties involved possibly my friends with the BELO corporation. You know the news media. Being in the industry I am in, I do have those connections. Have a nice day Not So Best Buy

One of the employees charged my card three times for the same purchase(first one was for the wrong amount,(second charge instead of crediting my account they debtited my account again.The third time they finally got it right. When I called the store that same day I was advised that it would take seven business days to fix.I went to the store the nextday ,spoke to a manager who assured me that the matter will be resolved right away and the charges are still there the next day. Obviously,I notified my bank and put the charges in dispute and I plan on going after the store for attempted fraud.

The associates at best buy sold me and my wife a washer and dryer. We ask told them where we lived because it was electric and we wanted to be sure it would work. We where told sure no problem. I explained we had 120v electrical lines in the apartment and they the geek squad agreed it will work fine. So we agreed to make the purchase the tax on $1,600.00 read $752.15 I was Informed the there had to be a mistake. I was told the computer automatically dues the tax an items. Since I knew the New York State tax rate I added I up on my phone and told them what it should be according the state. Ok they corrected that problem. I get the dryer home and wrong voltage? I they don't even carry the voltage I need and the problems still unresolved. they just keep trying to sell me more BS. Word of advise spent the extra money forget best buy that stands for best BS.

Best Buy offer reward programs are inconvenient and extremely limited. I have been a shopper at Best Buy for years and have tried to remember to log all purchases onto my Reward Zone account but unfortunaely have had no success in redeeming any of the rewards. I have to remember to signon and print out my coupons only to find that once in the store checkout they are not eligible. The employees, including the management, are not able to tell my why they are not eligible, only that I must call an 800 number to find that out. More work for me and less for them. Whey doesn't Best Buy require their employees to know their programs? A reward progream that offers no rewards is just more work for the customer. No thanks! I will try not to shop at Best Buy in the future....too frustrating.

Worst management and Corporate concern I have ever seen in my years. I have spent thousands in the last 2 years alone and much more then that in previous years. Never have I been through so much hell of their own proven mistake of $320-$500. They actually took (stole I should say) a laptop I purchased from them and gave me a store credit because they charged me over $200, many trips to the store, sending it out for weeks at a time, & months later.... I still had the same problem with the laptop. 30 days after them giving me a store credit, unbeknown to me a glitch had erased my credit on the card at 6am for no reason when the store was no even open and they could clearly see I did not purchase anything on that card. I went to use the card at the holidays and found a zero balance on it, so I was forced to use other funds to make my holiday purchases. Many trips back to the store, phone calls to corporate, and 6 months later (or should I say more like a year)..corporate thought it could be fixed at the store level because corporate failed once again to send a new card directly to me. Store manager said come down and I will refund your holiday purchases back to you and the remainder in store credit, great. Just last night I went back to store #562 and that same manager would not come out and face me, told his employees to give me yet another store credit and not my true money back like he promised....He lied just so I would be forced to spend more money in his crappy store. He would not come out of the office and face me and the lie, first he was on the phone, was with another customer, and then he was at lunch. I have never been jerked around for so long and put though so much.

i been best buy costumer for 15 years newer have a problem till yesterday ,,i bought dish washer on line for the 199$ but guess what? the tell me that is mistake,after i pay for? the tell me that the can not sell the item to me any more ????after the run my credit cart???strange newer have a bad experiance in my life like this!!!

Unfortunately no stars lower than a 1. The worst customer service on the planet. The Geek squad came to my home 3 times, for 3 seperate purchases, and each time screwed up. No return phone calls for service. The last geek squad agent left in the middle of the instal and never came back. Left my home theatre diassembled. Again no calls back.....They should go out of biz fast!

I bought an XBOX 360 at the Best Buy Store #267 in Trotwood Ohio. The XBOX was a Christmas present for my grandson. The purchase was to include two FREE games. My grandson contacted me and said he had contacted XBOX to get the free game and they told him there was a card in the box for a free download and they needed the info on the card. Unfortunately there was no card in the box. I contacted Best Buy Store #267 in Trotwood and spoke to a customer service girl. The girl told me there was a 30 day return period and the item was over the 30 day limit and they could do nothing for me. I explained that it was not a return that we just wanted to receive the game we had paid for in the purchase. The girl advised me she could do nothing for me. I asked for the customer service manager and she said he was not available. I asked that she take down my name and phone number and have the manager call me. As I started to give her my info she hung up on me. I called back and asked for the store manager and the girl asked for what reason? I said a dis-satisfied customer complaint. The girl hung up on me a second time. I called back a third time and spoke to a male and I asked for the store manager. The male said John Blakely will not be in until 12 noon. The male took my name and number and said he would give it to the store manager. Now I could understand if I had yelled at the girl or used profanity when talking to the girl but I did not. To be hung up on like this is totally absurd and I will take this issue as high as i need to have this "lack of customer service corrected".

Don't get your items delivered from Best Buy, they use a 3rd party company to deliver who I am pretty sure had something to do with stealing the merchandise from my home 2 days later. I called Best Buy numeruous times to find out who delivered and let them know the situation and for them to look into it. I also wanted it on record in case anyone else in the tri-state area had the same issue. Again, no call back. Now going to HQ to get in touch with them. I will never purchase a thing from them again.

I've been a Best Buy costomer since Circuit City went out of business. I will no longer shop at Best Buy because of their policies. I purchased a Nook(Blk.and White) for my mother at Christmas even though she wanted a Nook w/ a colored screen, so that she would have something for Christmas. My mother has called Best Buy since Christmas to see if the colored Nooks had come in. Every store in the Columbus Ohio area stated that they were on back order and to call back. My mother finally found a colored Nook at Barnes and Noble, so I attempted to return the purchased Nook back to Best Buy (unopened). I was informed that since it was purchased at Christmas with an extended warranty that they could not take it back, because I was returning the item after January 31st of 2011. I told them that I wasn't advised of this policy at time of purchase and that my mother has called every week, since Christmas w/ no luck. They told me to bad. NEVER AGAIN WILL I SHOP WITH THEM. UNFORTUNATELY I JUST PURCHASED OVER $3100.00 WORTH OF STUFF FROM THEM 3 WEEKS AGO THAT I CAN'T RETURN OR I WOULD. ALSO, I'M A SEASONAL EMPLOYEE W/ THEM. GO FIGURE!

My husband and I walked into a Best Buy today at Brooks City Base in San Antonio, Texas. The first thing we heard was loud rap music with the F word. This music was LOUD. We turned around and left and went next door to Office Depot. The music was loud at Christmas but the type of music played today was unbelieveable. Children were in the store. Horrible.

We purchased a top of the line Samsong TV one year ago. We thought we had cable trouble because the TV kept going off and saying weak signal. It also has another problem completely cutting off altogether. In order to get the TV back on we have to unplug the TV for as long as 30 minutes to one hour. WE had the geek squad come out to check on it and he said we needed a new mother board and they would be out next Friday to fix it. Well weather conditions in Houston (37 degrees) the delicate squad had to stay indoors where it was comfortable. My husband and I got out and we were fine. We were having a super bowl party on Sunday but we had to cancel to keep our friends. Who would want to come and have the TV go out just at THAT moment. wE CANT TAKE THE FOOD BACK!!! sO WE ARE OUT OF A LOT OF MONEY AND NO PARTY. THEY ARE SO RUDE AND NON CARING. IF THE DELICAT SQUAD HAD TO STAY HOME ON FRIDAY WHY NOT MAKE IT UP ON SATURDAY. WE LEARNED OUR LESSON.

I purchased a 3 year service agreememnt at the time I purchased my Dell laptop - I purchased the service agreement specifically because it covered 1 replacement battery when my battery reached the end of life. On 11/20/2010 I requested my replacement battery and was told it would be here in 3-5 days by UPS - Today is 2/5/2011 and, inspite of several phone calls and e-mails, I do not have a new battery. In mid-December I told Jessica Dodge (Austin, TX Gateway geek squad administrator) that I would take this issue to a district level and she found a new battery for me in the store. The 'new' battery was not new, only 'new to me.' It charged to 47% one time and has not accepted a charge since. This is the second service agreement that I have purchased from Best Buy and this is the second service agreement that Best Buy has failed to honor. I believe that this is standard operating procedure and not an isolated incident and hope to learn of a class action lawsuit in the near future.