Best Buy Corporate Office & Headquarters

Went into the store in Forsyth, Illinois on Mar.3 2011, just looking for a battery for my wife's laptop. The Geek Squad took my info and said it would be sent to me by mail in less than 7 days. It is now the 14th and I've yet to recieve the battery. No call back, nothing ! I was told twice that the geek squad was too busy to help me and would call me back....WRONG !! What's worse is that noone can even tell me that the batery was ACTUALLY ordered. When I finally did get a hold of someone about my order, it was a(I use this term so very loosely)customer service rep that told me that they'd elevate my request to upper management to find out the status of my order. Best Buy sucks ass through a straw !!

I will be waiting for the day they go under ,because the way they treat people they will. It might take a while,but they will.

I give Best Buy Store and Corporate only one Star because the in nothing lower...You can not talk to someone higher than the Store Mananger with a complaint....refresh my mind....if the complaint is about the Store and the Manager why would you go to him and complain again shouldn't you complain to his boss? I think the Mexican who I talked to does not understand that....she needs to go back to Mexico and eat some more Tacos. Be a cold friggin day in hell before I go back to Best Buy or to the friggin Geek Squad.

I purchase an I tunes gift card for my son and when he went to use it the card said that it had been cancelled. I went to Best Buy and the manager would not even leave his office to help me. He sent one of his customer service reps out to speak to me and she told me that there was nothing she could do for me. I will never shop at Best Buy again.

I will go to PISSEDOFFCONSUMERS.COM where my BESTBUY complaint will be posted right under their site, it also cant be deleted....I sugest they handle my problem. They can call me at 954-873-2965 and handle this or I will post a complaint.

I purchased a Canon 50d less than 2years ago, with the 4year protection program, which wasn't cheap all together! Two weeks ago I take my camera to geeksquad in order to receive a free cleaning (included with plan). I get a call a week later saying they're replacing my camera because of corrosion, so I assume they will give me the exact camera. Instead I go back and they're giving me two choices: a $600 canon or $800 I started laughing and wanted my camera back. The lady put a request in, to receive my camera back. I come back three days later, NO CAMERA. They stole my camera! All I wanted was a CLEANING!!! Now they're will to give me a Canon 60d, apparently the 50d successor, YEA RIGHT! It's Cheaply made and actually cheaper than my 50d, only plus is video, which I don't even care for!!! I'm pissed and no one can help! The len on the 50d is the same on the 7d, which they aren't willing to give me. OH HELLLLL NOOOO.

I have bought 4 lap computers over a 17 year span. My worst one is the last one I bought at Best Buy November 2010. I have had problems with the Toshiba I bought from Best Buy starting 1 monthe later after purchasing it. It seems all my problems are software related. VIRUS AFTER VIRUS. Yet Best Buy programed it and had some kind of security virus software on it I never heard of. I payed for the black tie warranty with the Geek Squaed, which is a joke. Best Buy in Houston wanted $199.00 to fix my virus problem, computer 1 month old. I was furious, took my computer, my friend who went with me to buy a computer, went home restored my computer to an earlier date and it worked. I put my own virus protection on, Avast and computer worked pretty good. Now it is March, computer is back with the JOKE Geek squad because I got an error Memory dump. Geek squad rep. thought it was a hard drive problem. But of course it wasn't, so am being charged $130.00 to fix a computer less than 4 months old. Whats next Best Buy? I will never buy another thing from your store, nor will I bring back this lemon computer I bought from you. I am finished with BEST BUY, you don't take care of your customers. Found out you will be changing your policy to include 1 to 2 years warranty on your computers that will include soft issues including virus problems. This was what I was told after I was told it was going to cost me $130.00 to fix mine. Halaula too late for me, but it is about time you started taking care of your unsuspecting consumers. I HATE BEST BUY, Iam picking up my lemon and will never step another foot in any of your stores again. If I can keep someone else from the nightmare of dealing with your company I will. No good vibes from this very unsatisfied consumer. You need to close all your stores and not just in China.

WORST EXPERIENCE I HAVE EVER HAD WITH ANY STORE!!!! I WILL NEVER PURCHASE ANYTHING FROM BEST BUY AGAIN!!!!! I placed and online order which was supposed to be processed and completed within 45 mins so I could pick up at the store.....over 30 hours later I’m told that the payment is still being verified!! I called my bank and the amount has already be processed by them...so I call them best buy again (ultimately spending 26 hours calling and checking up) until I get a "manager" who speaks to me like I’m a child and say I just need to understand. THEN has the gull to HANG UP ON ME!!! This purchase was almost $2,000.00!!! I didn’t have to spend that money at Best buy and he treats me like I’m the one who should be thankful!!! WHAT THE HELL!!!! I'm a customer service manager and would be horrified if my managers spoke to customer like he did!!!! I’m so degusted!!! The whole point of ordering online so that it would be convenient!!! THIS EXPERICNCE HAS BEEN A NIGHTMARE!!! I will be telling everyone NOT to shop at Best Buy!!!!

Best buy swore new ipad was a year away...intrusted them and now 2 months later new ipad omes out. I wrote and called north haven store and asked that they upgrade me take myipad and case and give me new ipad and case and also offered an extra hundred which was generous as it was salesman error but they havent even given vurtes of retun call or email

Long Story Short, I bought a lot of high end items from best buy from plasma's to newest front loader washing machine and dryer. Most recently after Christmas I needed another laptop because when I initially bought the warranty Best Buy didn't My problem with this is after all the conversation with the store manager Chad in Oceanside, Ca he said he would talk to the warranty company after coming back to me they said no I didn't have the one for liquid damage. I was FURIOUS because no one at Best Buy told me I needed two separate warranty's. After buying a Apple computer after being persuaded by it's apple Rep Andy Mills, I decided on the Apple. Then after purchasing it they told me I need to buy a 79.95 package for 30 minutes of training just to learn the new Mac! Andy was rushing me through the training and every time I call him he never returns my calls basically he brushes me off. I will warn you the sales push to buy it and the hassle of someone helping you is worth going to the Apple store were you can have one on one training all the time. And to make matters worse I tried going to the geek squad to help me with a couple of things a guy named Mario helped treated me like a second class citizen and he smelled like liquor at work HE WAS SO RUDE AND DEPICTED A VIRAL AND NASTY DEMEANOR. THIS IS WHAT THE GEEK SQUAD HAS REPRESENTING THEM BEWARE!!!!

***BEST BUY IS A HORRIBLE COMPANY*** I cannot begin to explain my plight with this "BUSINESS". BAD BUY, in conjunction with HSBC RETAIL SERVICES (Credit card company) have and are currently stealing from me. PLEASE BEWARE! Go to Fry's, Cosco or any other provider. What an EXPENSIVE MISTAKE I've made. All we, as consumers, can do is spread the word and warn others. I will inform my fellow 1750 Firefighters via our networked intra-net. We have a fierce loyalty. You screw one of us, you screw us all. We (our 1750) WILL NOT BUY FROM YOU ANYMORE. I know it's not that many, but it may Just be that extra straw needed to break the back of the big uncaring, Corporate CAMEL. If my "straw" doesn't do it. Perhaps the next word of mouth straw will. OK, climbing down from my soap box now. GOD BLESS AMERICA!! KKMAU.

sales people are not trained enought to answer a simple question. all I wanted to know before I purchased my pc was if I could pay for the product in the store with a credit card the sales person said I could when I went to make the first payment thay said they could only take cash or check but I could pay online using a credit card that is also wrong these people do not have a clue as to whats going on. I guess thats what you get when you pay an hourly rate no motivation to care about anything they really do not care how long you stand in line. I will not shop bestbuy again

I just was on the "Bestbuycares" site to do survey and your site is leaving information that was enter by last user, such as name, phone number or any other personal information entered. I check the site 3 times and each time it had different peoples personal information.

We recently purchase a television package from the Best Buy store in Everett, Washington. The package cost us nearly $2000.00. At the time of the sale, the sales representative told us that we would not be receiving a part of the package at the time of sale because they were sold out and had the item on "back order". We given a "Fulfillment date" to receive the item approximately two weeks later. We thought that two weeks would be reasonable, and went ahead with the purchase. Two weeks came, and our back ordered product was not in; we were told that a truck would be delivering the item to the store the following Tuesday. I went to the store the following Tuesday; No product. I was told by manager Shelly that it may take SIX MONTHS for the item to be delivered. Wouldn't it have been nice if this information was given to us at the beginning?? As look through all of the preceding reviews of poor customer service and a total lack of concern on the part of Best Buy' I have to ask myself; "Will ever shop there again??" I have very intention of filing reports with the Washington State Attorney General's Customer Relations Department; and I think the BBB should be notified! Terrible way to treat the customer.

Bought a Dishwasher over a month ago. Bosch shipped it out three days after the order. JB Hunt the delivery service never received it. When I called for the last three weeks I was told they are looking for it. I spoke with Stacy, Mary (Supervisor), Tiffany and Alex in Direct Buy customer service. No one could help me. I bought over $5000 in appliances through best buy and I'm cancelling every order. When I asked for Corporate Offices number I was told by a representative that I cannot give out Corporate's number per their instructions because they do not want to talk to customers"! Wow what good customer service they provide. I will never buy anything every again from Best Buy. HH Gregg is the best place to buy appliances. I feel sorry for the people who work at Best Buy.......

I bought a new ink to refill for my Kodak ESP5200 which seems to need a refill very frequently. I don't recommend this Kodak model in any sense, its a piece of junk. When I tried to make a copy, the copier indicated that it needed a refill of this new ink that I bought recently. Anyhow I went to the local Best Buy store located in Fairfield California and walked up to the return and exchanges counter. There was only one staff attending several customers with great delay. My intent was not to get a refund but to alert someone that the store was selling refillable inks that were empty. While waiting patiently, another customer who did not want to wait, walked up to a portion of the counter that had a sign indicating a different service making it believe that each section had its own line which in reality is only one. There was tension and frustration while waiting because it seemed that the staff were inexperieced and not very knowledgeable in the request of the customers. After waiting for almost a half hour, another staff memember arrived to help and indicated that I would have to talk with someone from the ink department which started my wait all over again. I heard other customers complaining while I could see other staff on the floor walking around and enjoying their conversations with each other. Finally I gave up and went to the front and ask to speak with the store manager. I spoke with the store manager (Mercedes) who was very professional and helpful and wanted to exchanged my ink with no problem. I told the wonderful kind manager that I would buy another ink but complained about the whole set up on the counter and how it really did not fulfill a good customer service. I have gone to Best Buy several times and it seems that there are times that it is pleasant but other times where the customer service really is bad. I am wondering who is heading the Best Buy stores making it this way, eventually customers will go elsewhere like myself.

Bought a brand new cell phone for the first time with best buy instead of my dealer. They told me how good their protection plan was and that I would get great csr and that I would get a brand new phone instead of refurbished with this plan. I told them if that was the deal I would get the phone and the plan. Phone stopped working 45 days after purchase and they referred me to their GEEK SQUAD which depressed me but my son took it to them in the late evening, they tried to get him to pay 150.00 for a temp phone and he declined. When he came home the paperwork said almost a month for repairs. So I called them and told them to hold the phone and i will pickup in the morning to take to my other dealer. When I got there early am they told me they shipped it out that night. It was too late! Big lie #1- I have called so many times to get the run around only to find out that they shipped the phone to a THIRD party in TEXAS and could not communicate with them Lie#2 and that it needed parts. My question is why couldn't they just replace the darn brand new phone? Store manager hasn't even called me back yet and the phone is still M.I.A Then next step Corporate Headquarters, Then legal Action. This is bull

My Husband and I bought a $2,000 TV (regularly $5,000) two days ago. It was a open box TV, and they were missing one of the remotes (touch screen remote). The sales associate had told us he was going to call the other Best Buys in our city to see if another store had a open box TV WITH the remote, and no one did. He said if we were to go to a store and see one that they would honor what they had told us, and that store would give us the remote. We went to Best Buy TODAY, they had the remote with an open box TV, the remote didnt even have a battery, no big deal we wouldve just bought one. The 1st "manager" we talked to said that he couldnt honor it, but if we returned our purchase of the TV at the 1st store then bought the TV at their store we would get the remote, he was so rude and disrespectful to my husband. When we told him that they should honor it since they are the same company, he put his hand up and walked away like we had stated the obvious and he had no rebuttal. We then spoke to Calvin another "manager" and he basically said since we didnt buy the TV at their store they dont care about us. That the OPEN BOX- BATTERY-LESS remote would go to one of "his" customers... not us. I called the other store that we originally bought the TV from and they said they couldnt "control" another store, when thats not what i was asking. We were just asking them to honor what we were told. Calvin said that he could care less if we shopped at his store, or at any best buy for that manner. I work in customer service and from what I know, you, as a company, are supposed to help the customer and make them happy no matter what. Not tell them that you dont care about them. I can honestly say that I HOPE what happened to Circut City happens to Best Buy, with the people they hire and the so called "customer service" they have, they are digging their own grave.

I will never shop at best Best Buy again. Bought a Toshiba 32" LCD TV online and picked up at their Crestwood, IL store. Got home plugged it in and 3/4 of the screen was black. Call the store and after waiting 5 minutes, someone finally picked up the phone. The girl called back to see if there was another one and after 10 minutes they never called her back. Went into the store and decided to go with a different brand. Went back to the girl at the desk who kept trying to get the manager to come up front to check the TV and OK the exchange. The manager comes up to the desk but gets on his cell phone while everybody is waiting. The girls at the desk are trying to ask him questions and he walks away still talking. When he gets off the phone, he starts talking to other employees laughing and loking, still not helping the customers or the employees trying to help the customers. Then he leaves. After 15 minutes of calling him he finally comes back up to the desk. Brings the box back after another 5 minutes, throws it up on the counter and tells me I damaged the TV because there is a pushed in tear on the side of the box. It was there when I got the TV, but he tells me it wasn't on the tapes that it had a hole in it when it left the store. I told him it was there when it went into my SUV and I didn't damage the TV. He is still yelling at me that I damaged the box and TV. Then he brings out the TV which didn't have any damage on it. Then he walks away and the girl at the desk is standing there not knowing what to do. He's standing next to her ignoring us both. Finally after another 5 minutes he looks at her and yells to do the exchange and he storms off. All toghether it took me an hour to exchange the TV. I think the only reason the manager didn't argue with me more was it was closing time. I called consumer relations, who took my complaint, but I'm not holding my breath. There are too many other stores that are cheaper and more customer friendly than Best Buy. Even if they are giving it away for free, they can keep it. With all the stories I have read about the managers being ignorant and rude to customers, I'm done shopping there.

They have the worst customer serice EVER. It's easier to get through to the Department of Labor than it is to get a Best Buy associate on the phone. I will NEVER buy anything from here again.