Best Buy Corporate Office & Headquarters

I went in to order a pink sony vaio laptop, I had my ad so that I could price match and conviently they did not have the product in the store, I was told by two of the employees that I would be able to place my order on line with the ad and my two reward certificates but that ended up being a lie, I tried and was unable to and I called corporate and the person there was even more rude and did not care that i was told that i could get the price match and use my reward certificates. DO NO USE BEST BUY GO SOMEWHERE ELSE CUTOMERS ARE LIED TO AND TREATED HORRIBLY!!

I had puschased a camera in Dec. 2010 for a gift for my son in college. The associate in Best Buy took the camera over to the checkout counter where someone else rung it up. I never inspected the box. To my surprise when son was in for Sring break I asked how was camera, he said it had pictures on internal memory and screen was scratched. He assumed I bought it used. Upon futher inspection of box I see that it was an opened item. Sticker on bottom of box. I had paid full price not a open box price. Took it back to store and demanded a new camera. No such luck. All they said is its my problem for not looking at before I walked out. I clearly had a receipt for a New purchase. All they could say was "it's not our policy"

Purchased an LG front loader washer in April of 2008 and of course foolishly purchased the Geek Squad service contract. I was thinking that for once it would be nice to have someone come out to my home for any servicing it might need. We've had older machines for years and I've worked on various small issues on them, a new one would really be nice. 4 months later I come home to a washer 1/2 filled with water. The door of course couldn't be opened because water would come gushing out. I thought "a minor inconvenience, I've got the service contract!". I called Best Buy and was told "we don't have anybody locally that can service that machine. "WHAT!" was my response. "You sold me a service contract and nobody can fix it!?". "Yes was the response, We'll look for somebody and call you right back". Guess what no call for several hours. I called back and got a promise of somebody MIGHT be available to come out in two weeks! Meanwhile my washer is completely unusable. Finally I bite the bullet, put down a huge wad of towels onto the floor, and opened the door! Of course I was greeted with a huge gusher of water. It took quite some time to clean up that mess of several gallon of water. Then the troubleshooting began. Turned out to be some debris that had somehow gotten past the screen in the bottom of the machine. I put it all back together and thankfully the machine worked and continues to work to this day. Several fairly polite emails were answered a couple of apologies but no offer of a refund of the worthless service contract. 2 years later I receive a letter requesting me to RENEW my worthless service contract for $207.97 for another three years of protection. Signed by George E Sherman "Senior Vice President of Geek Squad Services". Mr. Sherman, not only NO, but HELL NO. You can kiss my ass after the treatment that I received and the supposed-ed "apology". Never will I purchase another appliance from Best Buy. Two days ago I bought a new freezer to replace an older one that konked out. We went to Sears and bought a Kenmore brand.

I wish you people would STOP harassing me daily to purchase a new Geek Squad warranty; because they never helped me one time when I called for their help!!! NEVER...I would hang up the phone and fix it myself...they would tell me to bring it in, LMAO...Bring it in so they could charge me money, that's right, charge me for a computer I've had less than three months...That's the way the Geek Squad who is an idependent hired by Best Buy to make money!!!! Don't purchase an extended warranty because then they have it forever. Reason I know they have it forever, because my cousin who depends on her computer daily, is two months without it, only because the click button caved in...just to find out later they were putting a new lid on it, why, it is the mouse button on the computer that needed repaired period!!! Extended warranty only covers parts only!!!! Again, my Kapersky is ending in 7 days, I do NOT WANT YOU PEOPLE EMAILING ME TO RENEW.. I'm actually turning you over to the BBB... I should of went to Sears, because I know they stand behind their products and they have their own people working on them, not independents..The only reason I went to Best Buy is because someone purchased it for me as a gift.... I also have a cousin who is experiencing alot of issues with the Customer service and her computer..I'm telling you, it's not a good place to purchase anything and as you can read, there are many unhappy customers...No wonder there suffering in their business.....A happy customer will come back, an unhappy one will not come back and they will tell 20 of their friends and so on.... Good bye BEST BUY...Hope you clean up shop and hire people in your headquarters who knw how to handle genuine customers....GOOD BYE YOU WON'T LAST MUCH LONGER!!!!!!

I made an appointment to have the Sirius radio installed and when I got there

I made an appointment to have the Sirius radio installed and when I got there, I was told my name was not in the book. I made another appointment for the following week and was assured I would be the first customer. When I arrived, I was told they did not have the parts in stock to do the work. Calls were made to other stores at my insistence and I was told none of the Best Buy stores within a 30 mile radius had the parts and they did not know when they would get them in. I suggested that it might have been nice if they had called me and told me that rather than have me make another worthless trip to their store. I went to see the store manager and his response to me was "I hear you". I think it might be nice if the President of Best Buy participated in the Undercover Boss show. Perhaps he could straighten the company out.

All the store managers want is to reach their quota. I bought a Sony camera in August of last year. when I bought is the store clerk had told me i had a month to return it for any reason. I returned on the 29th day to swap it for a better camera, or atleast give me a store credit and they wouldn't exchange it to me because of the 15 day return policy. 15 day? I was told 30 days! I was enraged and told my self I would never buy anything from this store. I went back to the store at a later time and ask a store clerk what the return policy was for the same camera, he said 30 days. They are liars. No wander their stock value is going down.

I had the worst experience ever with your lansing store and the geek squad on site diagnostic. I have spent several thousand dollars at best buy over the past two years and now it looks like today was the last time I set foot in any best buy store. I purchased a new HP desk top and not all the preloads were on the computer. When I went back to the store I was told it would be less expensive if I scheduled an on site geek squad agent. So I did , I paid $129.00 and no one ever showed up. I was told by someone at the 1800 number I was not on the schedule for an agent to come to my home, although I received a confirmation call on 03/23/11 that someone would be ariiving on 03/24/11, between 8 a.m. and 12 p.m. Then I was told I could not get a refund even thoough I did not use the service. Then I was told no one showed beacuse the central dispatch scheduling department computers were down. overall it was a terrible experience and I'm done with best buy.

i just spend 2 hours in Best Buy trying to get my phone fix.Two hours and then they gave me a loaner i can't even get the phone to work in my house. i will never buy another phone or their greek squad coverage again. What a joke. Im so pissed im going to tell any and everyone who's will to listen!!!!!!!!!

Last Sunday I paid a visit to the Best Buy in West Warwick R.I. I had a question about hooking up my new Blu ray system. I spoke to a very standofish and arrogant young man in the so called Geek Squad area in the Computer Department. His response to my question was insulting. He tried to make me feel stupid because I had not purchased a router for my computer. Apparently, I am the only man on earth who doesnt use a router and of course, he made sure that those behind me understood what he meant and I am sure he thought they felt the same way. I have been to this store before, and the computer dept. personnel tend to treat thier customers as if they have never used a PC before. In addition, I have encountered computer personel who obviously do not understand the product that they sell and would make anything up in order to make a sale. The quality of service, product knowlege and attitude of your people in West Warwick is terrible. You have lost my business.

Best Buy has a corperate policy that prohibits the CSR from giving a Name or ID number. I can see why they would not want there identify known. I purchased A new computer and had them upgrade my lap top with comlete installation and hook up with my printer. They did not hook up the scan portion of the printer and since the one month warrenty is up they will not fix the problem without charging a fee. They admitted this was an error on there part but would not correct the situation. I can see why they are in financial trouble. I will not spend another dime at there stores. With this type of service they will be taken the Circut City route, and soon, I hope.

Today is 3/20/20111 I ordered a blood pressure machine online at bestbuy dot com (on 2/4/2011). Ordering online not always good be aware BAD IDEA BAD BAD in this situation. Here is why..... It was a great price ($91.87 with tax) and few of the competition came close. So i decided to buy here at bestbuy dot com. Delivery date estimate 2/18/2011 The day before delivery I get my first email that says it is "backordered". Great that means I will get it soon right. WRONG. I called the representative gave me a new delivery date. Now everywhere else online prices have gone up. Then email no delivery 2/22/2011 and still on backorder. Ok call again and gave me a new date for delivery. Never arrived and got an email order is canceled. WTF is going on two call each reassured me that my item was coming shortly. So i call again now i get the run around. From Supervisor Bill in Missouri. "did you read the conditions" There were no conditions on emails or given verbally by any rep that states "you may not receive item under backorder". This Supervisor was not only in describe-ably un-customer service like but did not help in any way. Did not even guarantee my refund and said it had to be researched when he could see my payment right in front of him. With out notice was transferred back to a representative to open a "case" to see if i would even get a refund. By the way after all this time now I can only find this product available else where for a lot more because they extended this situation so long with lies and in proper information. Now i get to pay $151.33 for the same item else where. Bestbuy good luck with your poor customer service and lies. Fix this or you will end up like circuit city. GONE.....

Customer Service is the number 1 reason Best Buy will not be in business in 5 years! In this economy, people will not continue paying for merchandise, that the company does not stand behind! I took my computer to be fixed 10/10, and was charged $300. I was told the original diagnostic was wrong, that it was just a simple problem, and taken care of. They also suggested spyware, to "protect" the computor from future problems, which I bought, and now, les than 4 months later- the computer is down again- blue screen. I took it back, and was told, that for $250 more, they could "look" at it to see what was wrong?!!! Although they NOW have a new program for $199, it covers the computer for 1 year!!!! Bottom line, they said the "work" that was done, was only covered for 30 days-- WOW for $300!!!! This is why everyone should buy stock in APPLE computers!!! I will be there this week to buy a new computer!

I have been trying, (in vain) to buy a plasma TV, from your Niles store. The manager Alisya, is nasty, and insists I pay for delivery, set-up, plus removal of old set. I can see why on CNBC they make nasty cracks about your store policy's. I also see why your stock's dropped, and continue's to drop. No one can believe how badly you treat customers, least of all me. If you'd help me, I'd love to buy a TV, even after reading the numberous complaints I just read about you.

So happy to read that my husband and I are not alone in the hell that Bestbuy is putting us through. On Sunday, 3/13/11 we purchased a 55" LG/LED TV charged to our BestBuy credit card, which we would pay off from our tax money. On Monday, 3/14/11, I purchased a cherry wood TV stand for the TV, and on 3/14/11 @ 9:00pm we decided to assemble the TV stand first and then we took the TV out of the box. My husband has been a valued customer since Oct 4, 2001 and never had any issues and has purchased just recently in less than 1 yr approximately $4,000 worth consisting of 3 TVs and other misc items. When we placed the TV on the TV stand, we turned it on, it was damaged, shattered. The next day, we returned the TV and the nightmare began. We both work for Pasco County Schools and I had never been treated so disrespectful by the Gulfview Store Manager, Sarah. To make a long story short, we are off this week for Spring Break,and this is the way I am spending it...making calls to customer svcs, to the credit card, [which we put a hold on, because we are disputing], to an attorney. We stand by our word that we did not damage this TV, it came to us damaged. Keep in mind we have purchased several items, including 3 previous TVs and we know how to carefully handle these items. I sold my SONY 60" and now I have no TV in my living room. My husband and I actually placed the TV in the car by ourself, because we were not even offered assistance. The store manager, Sarah accused my husband of damaging the TV, the nerve of her to accuse us as valued customers. Yes, the TV was damaged, but it must have been handling damage from their end. Today, due to the aggravation, we returned the other items that were purchased recently. My husband told the store manager, we are getting a lawyer, and she said, we will see about that. What did she mean with this comment? I was offended because we are Puerto Ricans, but we are hard working citizens, did she mean we couldn't afford an attorney? Who can with this economy? We haven't had raises in 4 straight years. Of course not, but we are not paying for this damaged $2000 TV, no way. My husband told the store manager today, we are getting an attorney, and the store manager said "it's your loss". Can you believe this? This store manager doesn't NOT have interpersonal skills whatsoever. We will see what happens from here, but again, WE ARE NOT PAYING FOR THE TV, AND WE LEFT THE TV AT THE BESTBUY STORE, WE DONT EVEN HAVE IT AND DONT WANT IT.....GOD FIGHTS MY BATTLES!

I would like to explain and express my concerns for my local Best Buy Store in Irving, TX. Both my husband and I went into to Best Buy Irving Store #205 last night on Wednesday March 16,2011 approximately 8 o'clock store with the intentions of purchasing a tv that was on sale, that we had previously researched. We had some questions and spoke with salesperson, Yesenia regarding the differences between the Samsung 51" Plasma 720 on sale for $719 and the Insignia 50" Plasma 720 for $629.00. After answering our concerns and questions we decided to purchase the 51" Samsung Plasma 720. However, the tv was not in stock and Yesenia contacted local stores to locate an available tv. She was able to find a location at Best Buy 1730 Pleasant Place in Arlington, TX. She convinced us to purchase the tv in advance there (Irving) and pick up at the Arlington Store to ensure that the tv was held and guaranteed for pick up. When we attempted to check out at the register it was nearly 8:30 p.m. I was using my "Rewards My Choice" gift card that I had received from my employer and had been saving for nearly a year or so...I had saved over $400 gift cards and intended to use our new Plasma TV. Rewards Choice card valued $25.00 Rewards choice card valued $100.00 And (3) Best Buy gift cards - valued at $70.00 She first ran the Best Buy cards worth $70 (approved) and Rewards Choice credit card worth $100 (approved) and then another valued at $25 (declined). I advised her that the cards had never been used and funds should be available for the gift card. The register prompted for the "CID" code on the Amex gift card. She attempted more than five times to run the card. She asked for assistance from the General Manager in the store, Russ Freeberg (not sure of his spelling of last name) for his assistance.He wa

I bought a 32 inch TV/DVD combo from Best Buy. I also bought the extended warranty and paid additional dollars for the TV to be delivered, installed and calabrated since I am 80 years old and don't want to have to concern myself about repairs. The DVD stopped working. I called the number 4 weeks ago. Within a week they sent out a Geek Squad person, Luis. Who was wonderful. Checked the TV and said he had to install a new DVD. He ordered it and returned the next week with a new DVD. Did not work. Ordered another (now 2nd week)and it did not work. Came back a third time with another, did not work. Said I had to get a replacement TV Gave me a confirmation number and was told to go to the Homewood store. Went to Homewood. Waited 20 minutes before anyone came to the desk. This was at 10am when they first opened. Someone came and as I waited took 3 phone calls. Now there are 4 ot 5 people lined up behind me. They no longer had the model I purchased but would replace it with a Best Buy model. Fine. Told me I had to pay for delivery and installation. Reminded her I had paid for that when I first bought the TV. She had to ask someone in another office. Finally, after almost 1 and 1/2 hours said I didn't have to pay. However, she couldn't give me a confirmation sheet since the computer wasn't allowing her to print one out. I had to return the next day. I did. Today I received a call from the warehouse personnel who would be delivering the TV. Said I had to disconnect the existing TV for them to pick up. I called the Homewood store and spoke with a "Manager" Tim, who said he would check into it and call me back. He did not. At 6pm I went to the store with my daughter and son-in-law and spoke with another manager, Johnny, who told me that they would do "one" connection, to the cable, but I would have to have the Geek Squad come back to connect the VHS. This is to happen tomorrow. I'll see. All told it took 5 telephone calls, 3 visits from the Geek Squad and 3 personal visits to the store. This is a very shoddy way of doing business.

Wow looks like we are all in the same boat one way or another!! I got a sharp TV for Christmas! To replace my 11yr old TV thinking wow a NEW TV! Well just like the rest of you I have gone through the "proper Channels" to have it repaired. Sharp has issued a return #. I tried to call the store in Cumming Ga. Market Place Blvd...FYI...anyway Thinking that all I would need to do is call give them the return number and since they have all my information from the purchase we could schedule a delivery and pick up...you would think...no first I get put on hold forever...get sent to every other person than the one I needed. So I called back and talked to the store manager...she was not very pleasant either. She is telling me that I have to come into the store to fill out paperwork to have it returned...I'm getting ready to go now..I'm gonna guess how it will go...I will wait forever and then when we go to schedule it they won't be able to deleiver it for weeks...we'll see....AGAIN CUSTOMER NO SERVICE...WE NEED TO MAKE SURE TO TELL EVERYONE WE KNOW NOT TO GO TO BEST BUY AND MAYBE "WE" CAN PUT THEM OUT OF BUSINESS. iN THIS ECONOMY YOU WOULD THINK THAT BUSINESS' WOULD BE MORE CONCERNED WITH CUSTOMER SATISFACTION!!! What do you think? I know i have a BIG mouth and know lots of people I can spread the word...lets see what happens.....

We have spent thousands of dollars at Best Buy, but that will cease. I have to concur with the above comments that Best Buy simply doesn't understand the definition of good customer service. Last fall, we purchased a supposedly top of the line Toshiba laptop and additional software for nearly $1800. We began having troubles soon afterwards (blue screens, locking, etc.)until it became so unreliable that we returned it in Feb. The geeks kept it for a week and then informed us that it was not a virus issue and had to return it to Toshiba in Kentucky. They said it would be in Kentucky for 2-3 weeks. When the fifth week without the laptop began, we called only to find out that the computor had supposedly been fixed which required a new hard drive and had been sitting at our local store for nine days! The explanation for this was a lot of hemming and hawing and finger pointing. We took the laptop home only to have the same troubles occur within the first week. We took it back again only to find out that the Intel had issued a service bulletin of some sort because of defective chips and that this model had been pulled from Best Buy's shelves after we purchased ours. When asked why we had not been notified, the local store personnel said it was not their responsibility! Let's see. Whose responsibility would it have been??? One BB employee insanely suggested that it was Intel's responsibility! How would Intel know who purchased affected computors? I spent 33 yrs. in a service organization that preached customer service every single day. We spent millions of unrecoverable dollars over the years in that corporation just making customers happy. Best Buy, however, doesn't have clue. There is even more insanity to this story than I have mentioned, but suffice it say that I will never make another major purcase at Best Buy and I have already related this story of abysmal service to many friends and will continue to do so in the future.

I purchased the Kindle e-reader and after 1 week it stopped working, so I took it back to the best buy where I purchased it at which was in Salem New Hampshire, when I explained to him bout how it stopped working and the manager by the name of Don was really rude and unproffesional, he accused me of breaking it myself and told me in so many words that since I didn't get the warranty with it, that it's my problem, while I'm trying to explain myself he just walks away from me and ignored me, I felt disrespected, I use to go in best buy all the time but because of the poor treatment I got from the manager, and he didn't explain to me what I can do about my e-reader I would no longer be shopping in your store.