Best Buy Corporate Office & Headquarters

This comment is a little different. Best Buy markets itself as being on the cutting edge of technology. Yet, when applying for a position in a store, one has to fill out an application per each store. One would think that it would be more efficient to require the applicant to fill out one application for one position and then check off each location that the applicant would be available to work at. I think that the poor customer service commented on here, is a result of not only people not caring, but an inefficient system.

Bob Mohon, I finally received your money order on Monday 4/11/11, took it to my bank on Tuesday 4/12/11 to cash it and guess what - low and behold - you forgot to sign off on the money order!! I then drove to your store to collect cash and give back the money order but to no avail - the manager that I talked to would do absolutely nothing to help - go figure! Typical customer service that I receive every time I go to your store. I wonder why that is. Oh, I know - it is the trickle down effect of leadership at your store. Even though I tried to show this gentleman the email that you sent me (on my blackberry) indicating the amount and money order number, he refused to even read the email and proceeded to give me excuse after excuse as to why he couldn't do anything. Not surprised by that one either. I would appreciate better customer service from a store like yours in this day and age of financial unstability where companies are filing bankruptcy. I would appreciate getting my money back ASAP!! so this incident is cleared off of my plate and yours as well. I am awaitng a response from you knowing full well that you are on vacation until the 19th of April 2011. Until then I will contact corporate to let them know of once again the shoddy customer service that is being dished out to customers. I am sure they won't care as well just like the last time I called and complained. Go figure -the trickle down effect! A Frustrated Customer!! (after this is cleared - no longer a customer) :-) I can't wait!!!!

Best Buy in Grand Forks, ND..... One account, I had turned to Best Buy to purchase a camera. I wasn't 100% sure of what I was looking for, but I knew what I wanted. I was in search of a professional camera and lenses. What the sales person showed me, and what I researched on line didn't seem to be in comparison, But he assured me it was what I was looking for. Just to be on the safe side I purchased the Best Buy extended plan.... "What a joke, never again" Once I met with someone who knew a little something about cameras, I realized I spent 4,000 bucks and didn't get anything close to what I was looking for. And of corse Best Buy wanted a 10% restocking fee.... I now have four thousand invested in paper weights. Fool me once, shame on you. fool me twice, shame on me... Ok. so after what I have already experienced, I give Best Buy a chance to sell me a computer... LOL! I pick out a complete computer package. I just ask the guy on the floor if I can upgrade the printer. No problem he tells me, we'll simply exchange the printers and I'll need to pay the difference. Well the printer I wanted was on sale, and with the sale price was cheeper than the one in the package. "Until it was rung up" Not only did they charge me full price for the printer that was on sale, they charged me for the printer that they took out of my package, and was keeping at the store. If it wasn't for my earlier run in with Best Buy I may not have noticed until once I was home... This time I gone home empty handed. But confident I made the right choice. Once again I find myself in Best Buy.... "Just looking" But "wow" what do I find, a 77 mm neutral density filter. A filter that will fit my professional grade camera lenses. I am not familiar with the brand name, so I try to open the package to inspect the $39.99 filter before purchase.... I was stopped by what looked to be a manager. I told her I would like to open and inspect the filter before purchase. she told me I could not do that, and asked me to leave the store. I told her if they didn't try to sell people sh_t it there store, we wouldn't need to double check our purchases before hand. I was more than happy to take my business elsewhere. I'm not asking anyone to follow me in my boycott of Best Buy, This is just a simple buyer beware... Make sure you know what your buying long before you walk into Best Buy, their customer service is next to none.

Best Buy is a horrible company. They arrested my friends wife because they didn't charge her for merchandise they already had in the bag. Wasn't her fault I was there saw everything. THeir Brooklyn goons tried to fight me and illegally imprisoned her. We have a law suit pending ! Pray that we beat this evil empire! Best Buy are globalist that exploit cheap labor from China , Thailand and god knows who else , this evil corporation supports globalism and the destructiuon of american manufacturing and jobs! Horrible company!! Bad bad people!!

I purchased a Kenwood deck and Sat. radio system from Best Buy and had them install it. So far so good. Six months later the XM goes out, and I had to make an appointment to get it repaired.No charge. No problem so far. Eight months later I am back for another problem with same system. On more Saturday and no charge again. I asked about the system and the possibility it may be bad a need to be replaced. They just said it was fixed and to bring it back if it happens again. Again came and again another Saturday and again no charge, but I really began to question the quality of the product and their ability to install and service their products they sell. Again, they said to just bring it back as they warranty all their work. Six months later and another Saturday I again was in. Again, rather than replace the system they fixed the problem and send me on my way. Another eight months and yes again the system fails. This time they decide to want to charge me for a new deck. I showed them the past work and reminded them I asked earlier about the possibility that the system may be no good. They reminded me that they fixed it each time, and it was no longer under warranty. In fact when I showed the manager at the Alpharetta, GA location all the work orders he said this does not indicate a bad system. In fact, he said the paper work means nothing and he alone would make the decision. I even asked him to at least admit that the system was not reliable, and he couldn't even admit that. But it was his final statement that pretty much summed up Best Buy's service. The manager said I would not get a new deck or system, but I could buy a new one, and they would install it less the installation fee. I asked why I shouldn't just buy the same deck on Amazon, and let the kid down the street install it. His response was, " Yeah, well good luck getting that deck replaced if it goes bad!" To which I replied, " So what you are saying is that your service is no better than the kid down the street because you aren't helping me either!" I went to a locally owned shop that same day, bought a new deck (cheaper than BB) and in fifteen minutes and no appoinment they had me out the door with a working system. Friendly service, local kid runs the shop and takes pride in his work. Thanks for the suggestion Best Buy.

Hello Marketing Departments, or whomever receives this message. I have received the same message from both of you at one time. the fact that my personal information was accessed by someone at YOUR end disturbs me greatly. How will you make me feel better about the future attack on my life and possible identity theft? How will you stop this kind of info theft? Simple questions who's answers should be thoughtful and complex and time consuming because so much is at stake. In my case i suggest you combine your resources and buy me a year's worth of lifelock. That would make me feel better, because i'm sure whatever is to come of the information loss will not happen within the next 2 days as the theives pull their crime together. i await your written response.

Best Buy has shown little concern for my problem. On Janauary 31, 2011, I purchased a Asus desk top. In mid March, I received a letter from best Buy that chips in the tower could experience funtional issues over time. Best Buy suggested that the equipment be returned. After going to the Batttle Creek store to discuss the letter (which no one knew a thing about)I've been jerked around since then. Best Buy indicated that new replacement models would be in the store around April 3, 2011. After contacting the store and as of this date, no one can provide me with information a timeline for the new models to arrive in the store for exchange. In the meantime, my tower is funtionally stressed and I am out $1.106.00. Way to go Best Buy......

I wonder, does Best Buy pay their employees less than minimum wage? My advice to anybody considering an appliance,TV or theater system or a computer would be "DO YOURSELF A FAVOR AND SUPPORT A LOCAL BUSINESS. YOU MAY PAY A LITTLE MORE UPFRONT, BUT THE AFTER THE SALE AGGRAVATION WILL BE ELIMINATED!"

do not use there HSBC credit card---they advertise "free interest" for X months but end up charging you a hefty interest charge---i purchased 2 computers--1 in sept , one in novemeber---i didnt watch the statements close enough to see that they applied every payment to the november purchase so i didnt pay off my sept payment and thus got charged $245 in interest---the customer serice person wouldnt dispute it--said customer has no control over how the bank assigns their payments! On top of this I recently spent hours in the store trying to exchange a cellphone--the black tie warranty is definetly NOT better than sprints----stick to the sprint store. I have exchanged 3 phones now---? selling refurbished phones?

I purchased a Panasonic Lumix ZS5 and spoke with cashier about warranty protection against accidental damage which the cashier assured I could obtain. He then charged me the extra fee for the warranty. It is now five months later and I dropped my camera (that I dearly love) causing damage. I went to Best Buy just after they opened to see if they could fix it. The young man at the Geek Squad counter stated "that seems like a cheap price for the plan you say you have." I told him about the cashier selling me the warranty plan and if it was cheap how much was I suspose to have paid? He stated "let me see if you can pay the differance." He walked our to speak to a lady in Customer Service. He came back and sent me over to her after she spoke with another Customer Rep. Darlene at Customer Service stated "You do not have the right warranty plan." I asked her to show me how she knew that I had the wrong plan because to my knowledge I had the right one. Then I asked how much of a difference I should have had to pay for the right plan? She responded "I can't tell you that." I said the cashier should have know what he was doing when he sold me the plan. She responded "You should have been an informed customer and known what you were buying, I can't do anything for you. If you want to pay for the repair yourself then we can see if we can fix it." I asked to speak with her manager but she snapped "She is not in yet."

Bought laptop on a 6 month same as cash plan. Was told I didn't have to make any payments until it expired in May, 2011. Paid half of it in December. Got a PAST DUE NOTICE that my payment was late. Called the phone # on the notice and was told the plan requires a payment every month. So I asked why I didn't get this notice sooner since I didn't make a payment in January, February or March. I also looked at my monthly statements and there was no minimum payment required on the statement. So I've been charged a $29 late fee. I join the forces of not purchasing things at Best Buy. Most of their sales people aren't knowledgeable in the area they have them work. Tried to find out information on different cameras and the person in that area had to get someone else to help us, who was very knowledgeable and was very helpful. And their prices aren't the best for home appliances. We've bought an electric stove, washer and dryer from Home Depot and the cost was a lot less and the sales person was wonderful!

After three interviews with managers(laura, charles the gm, and hedon the geeksquad manager) at the Shreveport La store over the course of a month and a half. It seemed that they didn't know what try were doing. The managers would say they they would call me back and did not. They said in a few days we should know something. And now today they told mr they have no positions available in the whole store! Why is this. I applies to two very different positions in the company. Best Buy is supposedly an Equal Opportunity Employer. I feel wronged and I have a family that I must take care of and they took time and gas money out of my pocket for me to come to those now pointless interviews. I am going to talk to corporate an see what they can do if they even care. Shreveport obviously doesn't. Zane Brown I.T.

They hung up FREAK YOU WORST BY!!~

Last month I brought in my Asus PC for repair. The problem was a loss of internet connection. It should have taken an hour. A week later, after being told it was some sort of bug in the system, I was informed I could pick it up. I did so, brought it home, took off the tape that was across the front and the CD cover fell off. An examination showed it had been broken in the store, and then 'cleverly' taped back into place so it should not have been noticed. I called back, was told to bring it in, expected that this, too, should have taken more than an hour to fix and was then informed they couldn't just 'fix' it, now they had to send it to another service center, order parts, put it together and it shouldn't taken more than a week. Two weeks later, after expecting someone to call, as I arranged for a Geek Squad agent to come and wire the new router into my system, no one called and the agent was due tomorrow! So I called and found the parts had been ordered, had been delivered, and it was just a matter of time - possibly another week - before everything is put together again, with several days following that for another agent to arrive and wire this mess together and it is just an incredible waste of my time dealing with people who seem to have little or no talent for doing things right the first time when they're to blame for it. Yet, hold on, there's more. I also discovered that a bill had been laid against my account for five hundred plus dollars for breaking the machine myself! Several agents later, I made certain they 'all' knew who was at fault for some measly twenty dollar fix and I am now waiting for the other shoe to drop. I know there's another shoe to drop; I just know it. I can feel it in my bones.

I bought a Verizon 5 Spot (wireless internet) device. I was unsure about buying it so the kid that sold it to me told me that I could try it out and if I didn't like it I could return it within 30 days and have no further obligation. I returned it on the 22nd day, it would have been sooner but I was moving out of state. Upon the return they didn't cancel my service. I had to go back again to have it cancelled and now I am incurring a $176 early termination fee. I bought it at the end of February and they said oh well on 2 February Verizon changed their terms its no longer 30 days you must have been misinformed. I would have either not boughten it or would have been back sooner if I had known the real terms. I have been into the store several times and I get the same story every time, they are working on it. I have tried calling the corporate office but have yet to get ahold of anyone during their hours. I have had nothing but a headache with this situation that I have been dealing with for a month now.

I truly feel for all you folks and your dilemma with Best Buy.Too bad all of us combined can't pool the money needed to close them down by opening a new audio/video chain that understands what a customer wants,within reason.Just like circuit city went bye bye,so will these idiots.They are managed very poorly and really don't understand why they are pissing people off.I thought i was getting everything i needed when i bought my computer,i was not very savy with the anti-virus programs and it is my fault for being as naive as i was.But they sold me a crap program that they were pushing that expired in 30 days.OK,i should have paid better attention,that's on me.What i got after that was shocking,first i talked with someone at the geek squad who told me i had to pay 200 dollars and he will take it out,when i asked how come so much he told me"that's the price,i could call corporate office and complain to them if i like".I wasn't going to tolerate his crap and asked to speak to the manager who told me there was nothing he will do,those are the risks for surfing the web.OK, then why tell people it will stop any virus's from ever invading your computer,and then telling your sales staff just push them,"we need the numbers for sales".So then i decided i was going to get a credit at this point and not let it go.So i speak to a "corporate whore".He tried to buy with a $25 dollar gift card, which by the time i finally spoke to him(4 hours 25 minutes later)i decided to just close the account and shop elsewhere.Point being;i spoke to at least 10 different people and the stories depending on who you talked to,they are very disorganized.Their only consistantcy is that they are inconsistant.They are liars and only blame the customer for not knowing,glad to be leaving and taking my money elsewhere.SAN DIEGO,CALIFORNIA

Has anyone in this Reviews venting gotten anything straighten out? Last years about 7 months I bought a Panasonic BD-SC300 BlueRay player to view Netflix besides other internet stuff. The young salesman said it was. The reason I indicated it was 7 months ago, I finally hooked up the system, I've been really over my head in a lists to do's. Well, when I hooked up the internet cable, to view Netflix, I could not get a ACTIVATION CODE. Well, after doing the research this is a 2009 model and will not support Netflix. I called Panasonic and they said the same. I went to the Best Buy in Houston, Texas 77042 location to at least upgrade this unit, just the box, too many wires and connections to deal with. So I spoke with the Manager Chris, then the Electronic guy Chris, and was told the chip, was not upgradable. I already knew that. What I wanted was to exchange this unit for a 2010 model which allows Newflix streaming. After all Best Buy sales department sold me a $699.00 unit. I was told NO EXCHANGED, and I could buy a Sony Network Media Player for $99.00 to make it work. I could not even get a discount on this suggestion. I walked out just the same. Wal Mart has better prices on this unit, I checked.

On 2/20/11 I purchased a laptop from Best Buy at the HIP in Chicago Illinois. On two occasions we asked if this was free financing no payments until 18 months there associates stated no payments. Based on this we made the decision to purchase. Only to learn this was not the case there employees at Best Buy are not very well informed on terms. At time of check sales associate did not explain in details the terms. So needless to say Best Buy customer service is of no customer satisfaction assistance and i am left to argue this with HSBC the financier who only wants there payment and save me $25.00 late fee imposed. BOTH BEST BUY AND HSBC fails to see the scope of this. best buy will not let me return the item since there employees are not clear on terms. I did not budget for a min. payment nor did I want one. I was hoping that Best Buy would be more Customer Service oriented and apologize and allow me to return my item not the case. We are over 50 YEARS IN AGE and unless BEST BUY offers some remedy to this I WILL NO LONGER SHOP at there stores. The point is there is a new law and i don't think they are properly trained to relay this to customers. For some reason i was confused and since best buy said no payments at all i guess i thought this is Norridge and maybe it does not apply to electronics. I don't think Best Buy is keeping customers for life. HSBC only wanted there money I really think BEST BUY owes me some remedy to the stress of this situation. I KNOW THE NEED TO RETRAIN THERE STAFF CLEARLY. as of today they get an F for Failure to satisfy customer in my book. I think i would have had a better customer service experiance at SEARS

Don't buy from Worst Buy. I purchased a $300.00 LG 23" monitor for my home office and noticed a small scratch on the screen when I got it home. I tried to take it back for a replacement 2 days later and was rudly told they would not accept the return - basically calling my a liar. The manager on duty at store 26 in Wauwatosa (Milwaukee) - EVAN was abraisive and rude and made it clear he didn't give a SH*T about the situation. I told him I was a loyal Best Buy customer for years and this was the first time I had any problems. He said, "I don't care if you spend $1 million dollars a year at BB, I'm not going to take this return." There is a trust factor here, so now I feel as though I need to open the package and survey the product before leaving the store, otherwise, you are responsible for the condition of whatever you bring home. Best Buy has the worst customer service I have ever experienced, and therefore I will never step foot in one of their stores again.

I don't even know why this site offers a 5-star rating for BEST BUY.. They definitely do not deserve a 5, and i'm sure will never get a 5. I am beyond upset as most of you have posted. Long story short, I purchased a Toshiba laptop..AC adapter broke..one was ordered through GEEK SQUAD "agent," (considering I have that stupid 5-yr. plan) was told 3-5 business days, at the end of the 7th day I called and was told it's a 7-10 day and that I needed to call back once those 10 days were up. I finally received the long awaited package to find out that they had delivered the wrong part. It was a 6-in. cord. ARE YOU KIDDING ME?! So I called the 888 number, where of course they were not able to assist me, not even expedite the shipping. Anyhow, so their solution to my problem was to re-order it again and it should take 7-10 business days. I need my laptop for work and an extra "7-10" business days were not going to do it. The mgr.'s new solution was to purchase one and when mine arrives they will go ahead and provide me with a full refund. Okay so now i have to pull money out of my pocket for their mistake?! Unbelievable.. So I opted to wait, what other option do i have?.. They didn't even want to expedite the product. What kind of customer stands and waits. It's a waste to have a store that definitely does not stand behind their word. They need to re-write every single thing they offer. Horrible sales people. BEST BUY-- You're slipping..i didn't know you admired CIRCUIT CITY so much. But I will never purchase anything from there. Fry's is growing on me.