Best Buy Corporate Office & Headquarters

Company doesn't seem to mind if the customer is not satisfied. Their attitude is to simply blow you off....to bad.

It's gotten so bad that the sales people won't connect you with a manager. Even a simple request to have a call back is denied. So.. what does Corporate suggest we do???????????

After reading some of the post it is very obvious that Best Buy Coperate Offices don't care about the concerns of their customers. The people who supposingly trained to deal with problems, just give you a "I don't know why or I can't remember". So called managers Nate and Angelica at their Union, NJ store location on Rt.22 are rude and VERY INEPT at solving any kind of problems that may come up. Most customers just want what they've purchase to be exactly what they want and perform like it suppose to. There's definitley no pleasing the customer at this store or any other as I've read in post prior to mine. Best Buy big wigs need to stop looking at the money and focus more on the training of their managers who are a representative of them...unless d**kheads in the front offices train future d**kheads at their stores.

Ok so I bought a laptop four months ago from Best Buy and it crashed on me already. Since the computer is only four months old I figured Best Buy would fix it for free. I was completely wrong. Geek Squad wanted 200 dollars just to diagnose the problem then charge me an extra fee just to fix it. I am seriously disappointed for what they charge. I could buy a new laptop whats the point in getting it fixed. Best Buy failed to tell me that if I go on the Manufacturers website they have a recovery cd to purchase for 21 dollars. It has everything you need to repair your computer. This is only if it is a software issue. If it is a hardware issue then you have 1 year Manufacturer warranty but will have to ship it in order to get it fixed. Thankfully I wasnt desperate to get it fixed right away otherwise I would have been raped by their prices. And Geek Squad needs to learn how to be customer service friendly what a bunch of aholes they are. Rude and think they know everything well Nerds you know absolutely nothing besides ripping off your customers way to go you deserve the ahole of the year award!

Hello, The lady that claims to be the manager at you Thousand Oaks store should be fired for rudeness to customers. She refused to tell me her name and tried to kick me out of the store, when I just went in to pick up a Netgear Push2TV HD, that was owed to me because you did not have it in stock when I bought my laptop. So I have already paid for this Push2TV and then after I waited 35 minutes in line, I was told by customer service you did not have my device. Then I was told go to the computer department and ask them. The first guy did not know what he was doing, then the manager told me they already sold my device. So I was unhappy and raised my voice a little, I have already been in the store over one hour just to pick up my device I already paid for. Then the lady that would not give me her name who claimed to be the store manager started yelling at me and told me not to yell at her staff and tried to kick me out of the store. Then they found my device at customer service and she started yelling in a very loud voice "Do NOT give him the device" and kept yelling at me to get out of the store and started making very rude animal noises at me. Yes she made rude animal noises at me. Please email me at tomforrest@htpcompany.com , I am going to ask my Attorney to review this as it may warrant legal action against Best Buy if you let people like this rude and incompetent lady be store managers. Sincerely, Tom Forrest Phone: 805-493-4450 Email: tomforrest@htpcompany.com

I phoned the Thousand Oaks CA store and they told me the rude incompetent manager that made rude animal noises at me is Marina. The Best Buy employee that told me this did not know her last name.

I just want to inform you that I will no longer shop BEST BUY due to your policy of FIRING employees who have the temerity to stop a thief. I hope you fail.You are a very poor citizen.

Purchased a tv took it out of the box, tv was cracked and no picture was available. Best Buy manager at the St. Cloud, MN store concluded that the damage occurred as we transported it to our home. Therefore, the tv is not covered for replacement. It is possible that the damage occurred during our transportation, it is possible that the damage occurred in the store. No one knows for sure; however we are stuck with a $500. television that does not work and Best Buy once again doesn't stand behind their product. I am considering a peaceful protest outside the store!

I JUST BOUGHT A 3D TV THE SEVEICE WAS THE WORST IN YEARS...

I baught a new laptop computer at best buy as I was told the company stood by thier customers and would help with any problems. ( NOT TRUE AT ALL ) Eight days later my computer got a virus and I took it in and the first employee of the geek squad told me it would be $135 to fix it and would take a couple days. I asked to see the manager and twenty minutes later a manager showed up. He said "we will not allow you to return it because it has a virus" I told him i didnt want to return it I wanted it fixed. He said "you willl have to pay $200 to get our service and it will take a week to ten days" Bull crap I had been shown by the first employee how to open the start up menu. I took my computer home and got started fixing it myself. Five minutes later I had it fixed. So much for the so called geek squad. they should call themselves the thief squad!!!! I will never do any business with best buy again and have told all my family and friends all over the country not to allow themselves to be ripped off by worst buy again. they will be sorry and will soon be out of business I am sure. Now I got a message about my antivirus that it was cancelled. When I purchased the computer I got a six month deal on it and after 30 days it was cancelled. I called worst buy and was told "you will have to take it up with them" I said I didnt buy it from them I baught it from you. He was very disrespectful by saying " you baught the computer from us not the antivirus that thier problem and yours good bye" and hung up on me!!! I will never go there again and have told all I know not too.

not my favorite place--don't even waste my time. i like ABC warehouse.

I was promised a 79.00 dollar credit towards any laptop or netbook of my choice no matter the price and when I went to redeem it they said I couldn't. I spoke to a supervisor who sounded like it was his first day on the job. He was so nervous just talking to me, he sounded like my 12 year old son when he's done something wrong. I especially loved his "empathy checks". "I totally understand how this can be frustrating". I completely understand". He sounded like he was reading out of a customer service training binder! What a joke. Best Buy needs to get it's act together!

This is about the man that had servered them for a long time and was Head and shoulders above the rest.He,worked for the store in Montana.Billings,Mt to be exact.After being on the phone with the worst customer service ever,for thirty minutes,then to get someone that has no understanding nor, a command of the English language.I took the problem to this man,whom they fired for being a loyal employee.He had the problem fixed in a matter of minutes.But he was fired because he stopped a thief...Caught in their very own store.Then to make matters worse?He ,had to wait a month to find out if he was still employed with them or not.They,went on Vacation ...And,made him wait for them to come back,nice job...spend my money from a foreign country& products?????This was a American,who has feelings.Has bills to pay and I might add a life to live .Your store Policy is not very valid,in the real world.I, will have you know and one day you all will go through what he had to go through.

BEST BUY SELLING JUNK COMPUTERS!!!!!! I bought a Lenovo computer from our local best buy for $279.99 this past Feb. brought it home and for almost 2 weeks it worked, then it didn't come on anymore. After taking it back to Best Buy for repair, the tech in the geek squad took the side panel off and started the computer, informing myself, my cousin , and my uncle that the power supply was working and the problem was with the onboard video card which is a manufacturers defect and would be repaired by them under warranty and returned to me within two weeks. Today I got a call from the geek squad telling me the computer had been returned with no work done due to a bio-hazard and that they were not going to do anything to fix the computer, a manager could not tell me or my uncle what the "bio-hazard" was or where it came from nor did they even supply any type of documentation regarding the problem, the manager refused to open the box and show us the "bio-hazard" and told us to take the box and leave. My uncle tried speaking to the general manager who was out today, and the junior manager he spoke with did nothing to resolve the issue. We have spoken with an attorney and find that Best Buy is obligated to repair... replace... or refund the purchase amount. This "bio-hazard" was not in the computer when the geek squad tech opened it up a week ago. So instead of Best Buy honoring their commitment to selling quality products and resolving an issue that occurred while this computer was in their possession we are now having to take the local Best Buy to court to have the issue resolved. The term "Customer Service" is non exsistent in the Terre Haute Indiana store, they are glad to sell a product but horrible as far as taking responsibility for their mistakes. Whats more interesting is the computer I bought was the last one in stock, a week later the same model was restocked and about $250.00 more in price which suggests to me that this Best Buy knew very well this computer had a problem which is why the computer I bought was so much lower in price. BUYER BEWARE...After this experience I will not make another purchase from a Best Buy again, I can get better products and better customer service from a Wal Mart as well as a competitive price.

BEST BUY DAMAGED MY FLOOR TILES WHEN THEY DELIVERED MY STOVE AND THEY WON'T REIMBURSE ME FOR THE DAMAGE. THEY DON'T RETURN CALLS OR RESPOND TO EMAILS. THEY MAKE PROMISES THEY DON'T KEEP. BEWARE OF BEST BUY

Dear Sirs, On a recent visit to your Patchogue, N.Y. store, I had inquired about a Toshiba TV ($500.00). I was informed they did not have it in stock. They didn't even offer to order it! I then waited for them to try to sell me an equivalent unit. After a few moments, I stated, "Nothing else to say?" When I was met with absolutely no reply, I then left, and spent my money on a TV from P.C. Richards. Not happy with your customer service. Unhappily Yours, Bart Slatsky

Do not buy smart phones in Best Buy. They don't tell the truth upfront and no clue on cell phone plans.

Since 1 star is the worse rating, I'm using it. It should be zero! I purchased a new ASUS computer from Best Buy in Richmond after being assured by the salesperson that Dell was crappy and had a lot of problems. Stupid me! The ASUS is a piece of junk, it won't go to the internet, if I had the site in My Favorites, I could get to the site but it wouldn't open any links. It also wouldn't come up and open sometimes when I turn it on. I took it back within 6 months on April 4th, my order said it would be returned on April 12th, I called on April 14th and was told the were working on it but it should be ready that day, I got a call that evening and went in to get it the next day. I returned home hooked it up and I could open the internet but that was all. I took it back and they haven't called me since - that was April 15th. Today is April 23rd, I called on the 19th and was told it was the highest priority and that it would be ready the next day - no call or anything. I agree with all of you who say the managers and Geek Squad are rude and don't care about customers or customer service. I'm amazed at how disinterested the manager was when I asked to speak to him. His attitude was totally unconcerned and I could see he could care less. I was very leery of Best Buy but at the time I couldn't think of anyplace else to purchase a computer - I wish I had ordered it online from Amazon. I'd be better off - they never hassle me about a return. Don't waste your time or money on Best Buy -save the aggravation and just flush the money away. You'll get less stress!

I believe best buy has the worst customer service ever.They have young kid's selling top price tv's.no one takes responseability,pass the buck.I just had a war with them last friday.I spent over 1200 hundred dollar's on a sony flat screen a year and a half ago.The tv went to crat on 4/8 this yr.I had a 4 yr. warranty on it.So since the other tv was no good,they gave me another one of less money.I had to buy a new 4 yr warranty,plus they are charging me another delivery charge.I will never buy any thing else in that store in poughkeepsie ny.I told the manager from now on i will go to PC Richard's,The manager said go.I guess that is why they are losing money.Very poor help.

There customer service is very poor. You try to call and it would take up to 35 minutes to actually get someone on the phone. There customer service inside the store is very poor as well. I think they need to hire new people and especially hire people to answer the phone.