Best Buy Corporate Office & Headquarters

My response to Stefanie Barber Geek Squad COA Senior, Viewpoint Co-Captain, Hiring and Training Coordinator, BBFB 1499-Tulsa Hills who contacted me after I gavea an online negative survey: I am sorry you felt upset about the answers to my survey regarding our experience at Best Buy Tulsa Hills. Please try to imagine how upset I am almost a month later still dealing with the fallout from this bad experience. We love our new computer, our son was delighted with his laptop and though everyone has been gracious and helpful in straightening out the multitude of problems we have encountered since the unfortunate night we impulsively stopped by your store; we now wish we had done our due diligence. We have since had opportunity to speak with others about our experiences at Best Buy and have heard many similar stories involving, not only the Tulsa Hills store but Best Buy in general. This is the only reason I am taking yet more of my time with this matter. Otherwise I would chalk it up to experience, learn my lesson and move on to a place my friends would recommend. The fact that Best Buy employees are not on a commission sales salary is of no consequence as it pertains to the problems we encountered during our one and only experience with Best Buy. We were thrilled to have the help selecting the best equipment for our needs and did not mind at all the "upsell" of external hard drives and software programs, my husband is a gadget freak and I am sure he would have purchased webcams or whatever else he could have hooked up had it been mentioned. We only wish that the employees helping us would have been able to identify our needs and been realistic in time frames in which work was promised. What your team can improve on is making sure, that they are listening to and taking the customers' needs into consideration. That they know about the products they are recommending and that what they are telling the customer is true. Most importantly that the customer understands what is transpiring during the entire transaction. Of course if the customer is being told something that is not true, i.e. that Geek Squad works on the computers overnight, the customer understanding is NOT the issue, giving the customer honest information is. We drove home over 50 miles RT to have our old CPU to your store by 9pm, and after being assured by both sales associate and Geek Squad members, that getting it in that same evening would ensure our entire work order would be completed the next day, by 11am at the latest. Being told one thing, only to find later something entirely different, is what made us feel like a wallet to be emptied and as if the Best Buy sales motto is," sell now fix the problems later". We had voiced that we would be paying off the entire card balance the next day, yet we had no account number to reference nor did we have a contact number for the credit card company, we were told we would get 8% on our rewards if we paid off during the promotional period (in your email you say 4%) and that we would receive these rewards in coupon form, in the mail 7-10 days after pay off. We were never told at check out that we had to go online , sign up and that it would take more than a month, after purchase, for the rewards to become available for our use. We told the young lady that handled our card application we would be back within two weeks to get an over the stove microwave with the reward points, not once did she mentioned we wouldn't be able to do so. We are trying to be cautiously optimistic that Austin is the exception, not the rule for Best Buy employees. Instead of boasting about his prowess as a technician, he should have listened to our needs. For example when selecting a software package (Microsoft office) Austin should have pointed us to the Microsoft Business; as we had already discussed with him the need to import our contacts and emails from our existing Outlook program(to which he responded it was hard to do but he was the best tech there and could accomplish this) yet he steered us to Microsoft Office Home and Student that has no email program. When we got home with our new computer ( an additional 7+ hours after the time we were told it would be ready) and realized there was no email program on the new computer, we called the store to find out where we would find the email program in the directory as it was not on the desktop, we were told that "almost everyone" uses an online email server and that we should get a Hotmail or g-mail account. After searching the directories we found Outlook in the deleted programs, restored it and purchased it online. Not only did we have to set it up ourselves, after supposedly paying for it to be done, we ended up paying an additional $100+ for the program and more valuable time out of our schedule to set it up. I appreciate that your employees are busy, things get over looked and miscommunications happen. Sometimes these things cannot be helped; no matter how much training time is put into an employee. We feel that this purchase has been the worse customer service we have EVER experienced with so many errors, untruths and for a lack of a better words sheer laziness occurring. Another example of this: we were told our Norton Antivirus would not install on our new computer, it took us 5 minutes to search our old directory and upgrade windows to allow it. We feel, had we been told how long it would actually take to "set up" our new computer, transfer data to the external and partition the old (which we did receive a partial refund on as much of the work was either not done or half finished) we would have not paid the extra almost $200, done it ourselves and had our computer system up and running by mid-morning as were promised we would be and was essential for us. This lack of truthfulness took not only our time, but almost cost me my job due to not receiving emails in a timely manner. Believe me we have taken away lessons from this experience. We will make sure we absolutely understand exactly what we are getting and we will get all promises in writing from now on. When our "rewards" become available for our use, and if we can figure out how to, we will use them online at one time and for our future technological needs we will return to our tried and true patronage of manufactures directly as well as recommendations by trusted friends.

I when to the one in la quinta, CA they have the most horrible services I have ever come across

I purchase the Xbox 360 Modern Warfare Elite for my son December of 09, for christmas. I thought i was wise when i also purchase the warranty for $99.99. Turns out, purchasing the warranty was a waste of my time and money. At the register I was told about the warranty "if anything goes wrong with the console you can bring it in,it will be determined if the product will get repaired or replaced." May of 2011, we took the console back to best buy, (keep in mind we purchase a $400.00 console) Best Buy in return gave me a refurbished console, with Scratches and a crack power supply. IT'S A GOOD THING I PURCHASE WARRANTY!! I contacted Best Buy Corporate, they told me to read my protection guide over. I will have my Attorney read it to them. NEVER AGAIN WILL I PURCHASE ANYTHING FROM BEST BUY.

Having problems again with the computer we bought from Best Buy. We have also bought thousands of dollars of electronics from them and purchased warrenties for the equipment we got. My husband took the computer tower to them for a diagnostic check and he was told it was the switch and to go to Radio Shack and get a switch and put it in himself. As Happy Bunny says "you suck and that,s sad"!!!!!!!!!

How can the administration team see all these horrible reviews and not do anything about the customer service at the Best Buy stores? You must have rocks for brains. I hope your stores go under. START DOING YOUR FRICKEN JOBS OR QUIT.

Best Buy has the worst customer service of any retailer I've ever had the displeasure to deal with. They deserve to, and will, go out of business. 1) After being IGNORED by all sales staff at the Danbury, CT location, I approached a manager for help. They sold a laptop to my niece and gave me a $50 gift card to make up for the poor service. 2) I went to the Sherman Oaks, CA store to buy a hard drive enclosure. I was ignored by all sales people, again. I used my cell phone to snap a photo of 5 employees standing around, ignoring me. I showed it to the manager. They gave me the $60 case for free and let me keep the $50 gift card. The case turned out to be the wrong size! I had to exchange it. 3) I purchased an open box MAC laptop at Danbury, CT. They gave me no OS discs. I went home and did two hours of work then shut down the computer. When I turned it back on, all my work was gone. They left it in Store Demo Mode and all my work was not saved. I had to go to an Apple store to reinstall the software and Apple sent discs in the mail. GEEK SQUAD... my ass! 4) I went to the Woodland Hills, CA store to buy a camera. As a CA resident and film production professional, I am eligible to purchase equipment at a reduced tax rate by filing form 6378. They told me, "we don't participate in that program". They actually said that they do not participate or follow the CA Tax Code! I was not shocked. It's Best Buy. After educating them I got exhausted and paid full Tax. I did not like the Insignia house brand camera so I went to the Sherman Oaks, CA location to exchange it and correct the tax issue. They sold me an open box HD camera but also did not know how to apply the CA Film Tax Exemption. I asked the manager to go Google it. He said, "NO"! I was beside myself with anger. 5) I left the store and called the Burbank, CA store. I asked if they were familiar with the tax exemption. The kid who answered said, "no". However, he Googled it while I explained it to him. He transferred me to the first Best Buy employee familiar with the exemption. She apologized and told me to come over to Burbank where she took care of it. She returned the camera to stock and I repurchased it under the partial tax exemption. She gave me an additional discount on the price for my trouble. THEY ACTUALLY PAY ME TO SHOP THERE BECAUSE THEY ARE IDIOTS! 6) The Sony HD camera I was sold as being MAC compatible is not at full resolution. The salesman didn't know this and the box says it compatible with iMovie. However, it is NOT at full resolution! 7) I went back to the store upon discovering this. The salesman, ACE suggested I return that camera and buy a Canon D60 for $600 more. Since I need a new still camera, I thought it to be a good idea. The acting GM flat out said he would not accept the return. It's a return of an open box item and upsell of another $600. He's a fool! I called the corporate office. They called the GM at the store. He still refused to exchange the camera that is clearly misrepresented on the box (Sony XR-150) as being MAC compatible. I will now call AMEX and let them handle this from here. Ultimately, I will win because I'm right. And AMEX credits your card immediately. BEWARE----as you can see... BEST BUY SUCKS... all across the country!

I cannot even begin to tell you the disappointment in the way a situation was handled last night. A family friend lost his keys in your store. I arrived to see if there was any way I might be able to help. 3 things that infuriated me to a point where I almost called the cops if it wasn’t for my daughter trying to calm me down. 1. I asked if there could be a page made to ask anyone if they saw the keys (never got his name) but he told me that he has already paged over the entire store…what would have been the difference to page 1 more time? 2.Why couldn’t camera’s have been viewed to see if he did indeed leave them where he thought he did? I know you have camera’s for security reasons. I work for a security company I know how it works and I know if you suspected shop lifting you could have viewed a tape. He just was trying to figure out if someone picked them up from where he left them? 3. It was around closing time..employees were straightening up for closing and TEXTING..3 of them!! If someone is upset (whether it even be his own fault for misplacing his keys) you accommodate..you try and diffuse the situation…so what if you have already paged…PAGE AGAIN!!. I was there 45 minutes after the person told me that he had already made an announcement, MAKE ANOTHER ONE!! What’s the big deal. Try to make the person/people feel like YES they do indeed matter. Don’t ignore and hope they leave the store soon!! I will be contacting corporate this morning and I will never, ever, ever, enter your store again. I will continue to shop where I always have and that is BEST BUY on 35. Take a course in people skills cause your store needs some!!

i bought a tv led with the 4 year best protection plan so the guy says no hassle product replacment plan i was simply told its the best we offer if anything happens or goes wrong with it we will fix it or replace it! yeah so i believed him 2 weeks later on mothers day a freak accident happens and my son fell into the tv .so i caal best buy some dumb lady says yeah its coverd bring it in soo i do and then my heart is broken and anger arises as they tell me it is not nothing i can doo and to send it out and see how much it cost .well then i get a call today 1150 dollers they say shit the tv didnt even cost that much its bs so i called corporate well the did little so far to they are soo sorry and its unfortinate but so far all they can do is give me back my warrenty money $119 outta the whole 810 i paid and they will see if they can help me get a new tv sure bet they wont help with money ughhhhh best buy sucksss know and i been shopping only at the same location for 15 years im soooo pissed!

I bought a BOSCH DISHWASHER 9849541 from Best Buy at 10500 PARALLEL pkwy. Kansas City, MO. 5/15/2011 today is now 5/23/2011 8 days later.I still don't have my dishwasher from the St Joseph MO. warehouse/ I was told it would be here by 5/19/2011/ I have been on the phone for the last 5 days trying to get my dishwasher I have been on hold for 1 hour with the corporate offices trying to get help. It is now 6:30PM and I don't have my dishwasher or anyone from the Corporate Offices that can help me... Your Corporate world sucks, moving on to a better company...

I have to agree with the reviews --Best Buy will never see me again. Their customer service ---what customer service - they have NONE. They don't take care of their customers. I had to asked for someone to help me. They paged --I waited 5 minutes and said I was leaving. As I was near the door a guy came, I thought he was going to help me - but the other guy told me, "he's helping a customer"! Peeved you betta- ya ----never going back there. I have told everyone do NOT buy from Best Buy. BAD BAD BAD CUSTOMER SERVICE. Would give them NO stars if I could.

MY PROBLEM IS WITH THE GEEK SQUAD THIS IS THE SECOND TIME I HAVE HAD TO HAVE MY TV REPAIRED BY THEM AND BOTH TIMES I HAD APPT AND NO ONE CALLED OR CAME I CALLED AND THEY COULD OF CARED LESS ABOUT ME USEING MY VACATION TIME NOW I HAVE TO USE MORE TIME TO GET IT FIXED VERY UNPROFESSIONAL I WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN I WOULD LIKE TO SAY MORE BUT I CANT IN THIS FORUM

Absolute Joke they are. I dont know how they can get away with what they do. Time to contact the BBB and stop shoping at this dump.

We just bought a dishwasher from Best Buy store #292 on May 10. The salesman told us that it would be delivered on Friday the 13th. We got a call that morning telling us that there was a dent on the dishwasher when he opened the box so it would not be delivered which meant that we wasted a day of work. We called Best Buy back and asked them than when will it be delivered. The salesman Jason could not tell us when it could be delivered. I than spoke to the manager, Gram and told him that it was not acceptable because at the time of purchase they could tell us the date and time of delivery and installing and why they are not able to do so now. Gram said he had to check and call me back. He had Jason call and inform us that someone will call us on Monday which is today to let us know the time of delivery which did not happen. We had to call them and was transferred 3 times got cut off and finally got through,no one seem to know what happened, spoke to a supervisor also by name of Jason said he will call me back. He did but could not promise that my dishwasher will be delivered/installed this Tuesday or Wednesday. It is so sad that a company like Best Buy has such poor service and does not make an effort at all to correct their mistakes, instead they make it sound like they are doing you a favour. I am not sure what kind of management or policy they have but they need some change when it comes to customer service or they will be losing business. I hope the Cooperate office take note on what is happening out there and do something about it.

Black tie is a 300$ rip-off. Not to mention they do "leave behinds" to make sure you wil need service within 60 days. I oWn the software aNd have copies of their customer service manuals. Don't ask how...just don't buy BEST BUY. Yes, they are all about scamming the average customer. What they haven't figured out us that the internet has rendered B.S. Obsolete, we have acess to all the info we need. These people are NOT geeks, they are trained to rip you off. It is no magic that they do. The MRI disc they use to fix PC's is usable by even monkeys. Don't buy a pencil from these non-customer oriented BS artists!

Actually I would prefer a -5 stars rating if it were available. I have been a regular customer of this retailer for many years. On 04/30/11, I went online to buy a cell phone air time card from the supplier's website. The purchase was linked to Best Buy online, but that was not readily obvious, and I discovered it only when the receipt originated from Best Buy. Two days later,I received an email saying that I might have been sent a card with a faulty number and that, if it happened, I should return it for a replacement or a refund. The card arrived several days later and when I tried to have it activated by the air-time company (Locust-O2),I was indeed told that the number was wrong. Last Friday @ 16:00, I called Best Buy to ask for the promised refund but the CSR made a lot of uncertain noises and said he had to see with his supervisor. I would be called back. It never happened. Today, Monday May 16, I called again and the exact same scenario happened except that I was called back and the "supervisor" refused to refund me for the useless card allegedly because it says on BB website that there is NO refund for cell phone cards. I pointed out that I had not made the purchase from a BB website but from O2 site. He just kept on repeating his statement like a broken record. I will file a claim and prevail because I have all the documentary evidence I need, but that is the last time I shop at BB or rather "Worst Buy" as it should be known from now on, in view of the long list of customer complaints I found online. I wonder whether it is utter stupidity or total incompetence which makes a chain retailer like this one lose thousands of Dollars in future sales just for the sake of refusing a justified refund of... $30.00 !!!

Worst customer service of my lifetime. The TAX EXEMPT office staff would rather tell a lie when the truth would serve them and ME better. I hate this store. They Don't even rate 1 star.

I must tell you all stupid people , you said that bestbuy warranty on phone are crap but there is no other company cover if you smach you phone, or spil water on it or computer. People are stupid I just got my phone smach completely and they send me another no no question ask. Stupid People read the protection plan papers.

I have been a customer of Best Buy for many years (over 10) and have purchased most of my computers and other electronic equipment and supplies from them. The previous purchase to this last one, was not favorable, the computer kept crashing and it retailed over $3K, it was a highend computer to run games and video, although I only used it for emails and our home business of running an insurance agency. As I only purchased the 1-year warranty, and it was crashing on me, Best Buy said it was due to software, I was so frustrated and needed a computer to run the agency, I purchased another computer, an HP Compaq and a 3-year warranty. Because of the delays and timeframe that the Geek squad takes to run a diagnostic or repair, I try not to take it in but run Microsoft repairs (recommended) on the computer. This last dump crash took it over the top, Geek squad representative says they'll run the diagnostic but will then send it to the service techs and it could take from 2 to 4 weeks. My husband, my manager of the agency, said where's my loaner? I called the Geek squad and spoke to a supervisor, Julie, who my husband/manager asked if Best Buy would use the warranty fee as a downpayment on a new computer. She stated that they need to run the diagnostic and will let the service techs say what's wrong with the computer, and since this is the 3rd service call on this same computer (only because I couldn't be without a computer and kept running it in safe mode and recommend repairs from Microsoft), she states she can do a pro-rated fee only. We asked to speak to the Store Manager at Citrus Park Mall in Tampa, FL and all she did was re-state her previous statement. My husband complained to me that she was being biligerant not to even attempt to help us. He told the supervisor that we bought the three-year warranty for the Geek Squad to diagnose and repair the computer - not to send it out and for such an extended time...with no loaner. Then to say we would buy a new computer, because of the problems we've encountered with this 2nd computer from them in less than 3 years, and she not want to help us buy a new computer is such poor customer service, makes us never want to do business with Best Buy again! We feel it's a reasonable request under the circumstance to ask for a refund of the 3-year warranty we purchased as a credit towards a new computer.

Wow! I had a similar experience as Jonie Potts! I too bought a Toshiba laptop last May 2010 and by July 2010 the screen was going bad (a rainbow-colored swatch about 3 inches wide ran down the left side of the screen.) I've returned the computer at five times to Geek Squad over the past year from problems with the AC cord to the failure of the laptop to even boot up! Then in March I returned it because it wouldn't boot (yet again) and was told they would replace the computer but I had to pay them at least $99 to get my data and photos off the laptop! My response was that if I could've booted the computer in the first place, I would simply "back up" my own data. But they refuse to return my computer because they say if they return it to me (whether it boots or not) that I can't receive my replacement laptop. Bottomline: Best Buy and Toshiba are selling bad product...period, end of story.

Best Buy's customer service is awful! That's what my orginal post was intended to reflect...one star!!!