Best Buy Corporate Office & Headquarters

I bought a NAS and it was supposed to be delivered 8 days later. Not it has been almost 35 days and I still dont have my product. I ordered it from the website but they said that it is coming from the manufacturers warehouse and they have no idea when I can expect it. My wife and I have spend well over 10,000 in the last 6-8 years at Bestbuy. Once I get my product, I will never ever shop at Bestbuy. I will go to the store and check out the product I really want to buy and then buy it from Tigerdirect or Newegg. Pretty soon you will be another Circuit City. Lot and forgotten because you got too big for your own good. good buy for ever.

I have purchased a TV instalation package at the Best buy in Columbia Sc, store # 1515, It has been one of the worst expirience that I have ever encounter. If I ever wanted to buy something from Best Buy it is not going to happen, sorry never ever going to put a foot in that store again.

security n L-P sucks.. management they harass me I exit through the entrance they got my license plates and I was told the police are going to be called out... what laws am I breaking if I decide to exit through an entrance doors.. I'm not an idiot I'm not walking out if that door has an alarm, is not a fire hazard. no one"s safety is in jeopardy. am I breaking the law or a store policy

I am extremely upset and disappointed about the quality of service Best Buy delivery has displayed. We have gone from being excited about ordering our new appliances and the low prices Best Buy offered to total frustration and disappointment! We ordered our stuff on 6/5/11 and planned for it to be delivered TODAY! 6/11!! The first mistake that was made was that our microwave we were given on 6/5/11 was the wrong color. So, we had to take time again out to bring it back to your store to exchange it. The second (but biggest) problem was that our delivery date was changed somehow without us being notified. So, we planned and made arrangements for today’s delivery only to be disgusted and irritated by this mistake made by your employee’s! This experience has been inconvenient and discouraging... My family has now lived 7 days with out appliances!!! We were told by 3 diff. people, the sales person (Aaron) The manager (Amanda) and a delivery person (Lee) *from Best Buy in Lawrenceville, NJ that were getting it delivered today!!! Now, after hours of waiting and making arrangements we have nooooo appliances. This has turned into a huge inexcusable hassle! We were told by Amanda (appliances manager) that someone in corporate changed the order! This is a poor excuse. I also asked what she was going to do in order to get us the appliances delivered today. She said she tried and called everyone she could. She stated that the best she could do was have the order come on MONDAY 6/13! I then wanted a discount/refund/ or something to reciprocate the inconvenience your store and employee’s have caused my family. She said at the most all she could give us is $50.00… Is that the price you pay to a family who has spent over $1800… at your store and has been waiting all day to only find out at 1:30 pm.. their delivery has been changed? Unfortunately, this is one of the worst retail experiences and mistakes we have ever experienced. Hopefully, our order on Monday 6/13/11 will be correct and conveniently delivered! In the future we will NOT be buying anything from your store! A very frustrated and sad customer, Order Date: 06/05/2011 Qty Product Description 1 25 CU. FT. SIDE-BY-SIDE REFRIGERATOR 1 UNDERCOUNTER DISHWASHER-TALL TUB 1 WHIRLPOOL 30" GAS RANGE 1 DDC/SDS HAUL-AWAY AND RECYCLING 1 DDC/SDS HAUL-AWAY AND RECYCLING 1 DDC/SDS HAUL-AWAY AND RECYCLING

In 2007, I purchased a laptop and was given a Best Buy rewards zone packet to fill out. I completed the information and was given the reward cards, making purchases over the years and building points. In May of 2011, I purchased an apple laptop while out of town and did not have my rewards card with me. I was told I could go online to add the points. It turns out that when doing so, I was shocked to find that my rewards zone account is in someone else's name and they've been collecting the points for my purchases for 5 years now. When I called customer service, I was redirected to a foreign call center and believe it or not, the person on the other end could not speak any, ANY, english! She just kept disconnecting me until I was finally transferred to another attendant who spoke broken english. I was assured that the problem would be corrected. One month later, nothing. I wrote the CEO a certified letter explaining the sequence of events. One month later, nothing. It's my opinion that a Best Buy sales representative possibly exchanged my personal information with their own or someone they know and began collecting the rewards points for my purchases and I explained this potential in my letter. Best Buy is the absolute worst in customer service, their employees are nothing but thieves and I intend to do everything in my power to spread the word to folks. If they think that they can ignore this problem and simply avoid me, I'll simply turn up the heat until they do. BEST BUY SUCKS! DO NOT SHOP THERE!!!!!!

Best buy is a JOKE!! I will NEVER buy another penny of anything from best Buy!! No one ever reads any of these complaints or anything so I won't hold out any hope..buy I WILL spread the word to every ear I come in contact with!! I wouldn't reccomend best buy to a new york sewer rat!

My laptop has been with the geek squad nearly a month. After spending over $700 to get it fixed it is not not fixed properly and it has not been returned. I have been to the store 4 times and been promised a return phone call from the manager. I am still waiting. My relationship with best buy at this point is probably finished. I am pretty disgusted that as a loyal customer I have been treated this way.

BEWARE IF YOU AR BUYING APPLIANCES HERE. If I could give a rating of Zero I would! I purchased a washer and dryer (samsung) from Best Buy, McKnight Rd, Pittsburgh Pa. AJ was te individual who sold it to me. Very nice and reviewed everything in detail. He indicated that I must purcahse a dryer vent and gas line (new) from Best Buy so that they could install the new prodcuts. He assured me that the installers were certified to work with gas lines and that the dryer vent kit and gas line were the only items I needed in addition to purchasing the appliances Delivery was scheduled on a Thursday. I was at work. The people arrived to install the washer and dryer and I then received a phone call stating an "adapter" was needed. My Father left to purchase a so called adapter and upon his return, they were gone. That's right. They just left. They told my friend who was also here they were very busy and had to leave. These UNPROFESSIONAL, UNCERTIFIED people left with the dryer titled over and gas lines laying everywhere. I came home to the smell of gas. I have a 14 month old baby in the house. I had to call the gas company who had me EVACUATE my house! The gas company said there is NO conector and the part that was missing was the female end of the gas line that must have been missing. Missing because the $35 gas line I HAD to purcahse was a USED line that didn't have all the parts. Flexible gas lines include the line, two ends and each end has a connection female and male. The manager at this store - KATHY, was absolutley AWFUL! She told me the best they could do was to come back out the following Tuesday and it was my fault for not having all necessary parts available as stated in the Terms and Conditions! At NO time was I told I needed an adapter and come to find oout there was no adapter it was a used gas line they brought that didn't have all the parts She offered NO apologies and for some reason could not fix this. I contacted corporate and Cara helped me. Very nice girl. She said someone would call to reschedule tomorrow. I am waiting to hear from ths person. I think that this should have been handled much differently and Kathy should be terminated. As a business owner, I take full responsibility for any unsatisfied customers. I NEVER place blame on the customer and I do everything to make the situation right. Kathy was not helpful and unapologetic. This was clearly the fault of the unqualified delivery men, who should NOT be installing gas lines. Best Buy should certify their third party delivery men/women and confirm they actuall know what they are doing. I am contacting an attorney. I can not believe these men just left gas lines laying around and the gas line NOT competely shut off. They saw my little girl and had consideration for anyone in the house. God forbid something terrible would have happened. I am still without a washer an dyer and have no idea when they are coming back out. They took my old appliances and never brought the vent kit that I had to purchase. I am seeling a refund for the vent kit, the gas line and will NEVER BUY FROM THIS STORE AGAIN!

If I could give them zero stars I would. And the very worst part is that if you want to e-mail a complaint to their headquarters, you have to pay $25. Their telephone customer service people are completely untrained and you have no recourse when they steal your money. Except to tell your credit card to withhold payment, and I would recommend that, because they will NOT ever resolve your problems with their products.

For the second time at our LOCAL store in Ankeny Iowa we were made promises and guarantees that they DO NOT honor. We have asked SPECIFICALLY before a laptop was worked on to CALL US to discuss the issues and they did not. They told us the protection and warranty that we bought was ALL WE NEEDED if ANYTHING went wrong with the laptop......now, they tell us that we need to pay them an additional $279 and THEN we will have ALL the protection we need if ANYTHING goes wrong with the laptop. What I see is that they TAKE and TAKE and TAKE your money but provide us with NOTHING and absolutely NO CUSTOMER SERVICE !!!!

We purchased a Insignia 2 1/2 years ago. When we turn on the TV half the screen is black and they it get wavy lines thru it. Tried to get Insignia to fix it only to find out that it is a Best Buy TV. So I went thru Best Buy and have gotten the same run around. I didn't buy the extended warranty so we are out of luck. I will never buy from Best Buy again for anything. I will go some where that treats their customers like people.

Today my wife & I were at the Best Buy in the Arena Hub shopping center in Wilkes-Barre ,Pa. We intended to buy an IPad 2 for our grandchild's birthday.your price was 498.00. We informed your salesman that we had just seen it at Sam's Club a half hour earlier for 488.00. Since we are good customers at Best Buy we assumed you would match the 488.00 price.A few months ago we purchased an 800.00 dollar dishwasher & 2 months ago a samsung tv set. we do all our electronic shopping at Best Buy but after the way we were treated today we are evaluating our options of doing our future business with HH Gregg which is in the same shopping center.That includes my whole family including our teenage college bound grandchildren.

If it was possible to give Best Buy zero Stars, I would. I just purchased a new laptop from them. I was clear with what I needed the machine to do and I clearly asked the sales clerk if I would have to purchase any additional software or if the machine was ready to go. He very clearly told that I wouldn't need to purchase any additional software. And yet, when I got the machine home, it was clear that I would need to purchase $120 worth of software. When I called the store to complain I was only offered a $20 gift card for "my time." I would have made a different purchasing decision price wise if I had been aware of the extra cost. $20 is pathetic and the attitude of the manager was shameful. He was condescending, arrogant, and completely disinterested in keeping me as a customer. Shame on Best Buy for not treating customers with respect. They've lost my business.

On 6/1/11 I purchased a Samsung 40D630 series 1080 TV including Geek Squad black tie protection setup, and 4 year warranty. I was standing in the store for over an hour trying to get information and service which was not easy. By the time I concluded the transaction and the paperwork was processed I was extremely tired. I am 88 years old and was buying a new TV for my birthday. After I paid I was informed the earliest installation date would be June 21st. I was too tired to start again elsewhere and had to accept it. Two days later, on Sunday the TV was delivered and this huge box is now on the floor in my bedroom where I worry about tripping over it. I live in a nearby Retirement facility from where many people shop in Best Buy because it is the closest electronics store. Today, June 6th, I found a message on my answering machine telling me my installation date has been rescheduled and gave me the geek squad number to call. When I called I was put on hold by three different people each of whom went through the same procedure of requiring name, address, phone number etc. I was on hold for over 12 minutes and finally hung up and tried again. I did not manage to speak to anyone who could give me any information so I called the local store where I purchased the TV. I spoke first to a sales rep. gave all my personal info. was put on hold. Same thing with the next person. Each time, I asked for the manager. The last person told me she was the manager and requested the numbers on my receipt and after much discussion told me that she would do her best to help me with my problem. The condescending tone of voice annoyed me. I pointed out that the problem was not mine. I did not reschedule the date, Best Buy did. On hold again. Then she said she would try and see if another date this month is available and would call right back. I am still waiting for the call. She knows the retirement facility where I live, there are over 600 residents and I shall certainly let people know the terrible kind of service I am getting. My husband is disabled. Now I have to make sure neither of us falls over this very large box on the floor in our bedroom. If I had not already paid for delivery and would have to pay again to return it, I would do so and purchase the TV elsewhere. I thought by getting it installed by Best Buy and purchasing their warranty I would have protection and service should anything go wrong. I notice the warranty expires on 6/1/15 four years from the date I paid for it. So I am even losing part of the warranty. I also do not understand why the Best Buy warranty should not start after the manufacturer's warranty expires.

This Best Buy has the worst service I have ever come across in my time of shopping at best buy, i recently moved to Henderson, Ky by way of Tennessee and Best Buy in Evansville is the only one closest to me that i am familiar and know how to get to, with that being said their customer service is the worst I've ever seen they never answer the phones after calling 20x and if they do answer they are rude and can never answer your question, and or will not transfer you to the department you are trying to reach to acquire the info you need from someone who knows about the item in question, I called today and was hung up on by the phone attendant and he claimed that he thought the phone was disconnected and for and added bonus he couldn't or wouldn't ever answer the question about the item or transfer me to someone else who could assist.

I bought a stereo and never even took it out of the box. Went to take it back to the Best Buy Store in Branson today & they would not take it back because they have discontinued it and it was over 30 days. I had used my credit card, so I had a receipt. So What!!! Would not even give me a store credit. Manager was a total jerk. I have been a great customer for years, but I will never shop there AGAIN. There are too many other stores with the same products and prices are not that good to put up with this bull. Went to Home Depot right after and took back 2 items with no receipt and had no problem!! I had them for over 90 days and they didn't care.

So nice to read the above reviews. Now all I have to say is ditto!! A company that does not care for their customers will usually not survive.

I purchased a hp computer at your store in madison,ms and my experience was disappointing. The first sales associate was a young man who was very nice, but seems as though he had't been working there long, however, his knowledge of what i was looking for was good. I was looking at a display model of what i wanted and asked him if there was any in stock, he wasn't sure,then he asked a co-worker of his who was female who pulls him off to the side, leaving me wondering where he had gone to. Later, he returns to say that they didn't have that certain model in stock,leaving me feeling frustrated and disappointed,however, i left then returned and asked for the manager on duty who was very professional,courteous, as well as understanding and he sought to my needs. Now,I am saddened due to not being able to return some geek squad cds in the which i don't need. I have never, never used them and i have my receipt. I had called your store located in jackson, ms and this was told to me. These items were purchased on 3/25/2011 at the madison store. What is your policy on returning items with receipt that has't been used? Thank you.

Oh bestbuy, what happened? Customer service is horrible! i bought my laptop about a month ago, and it already needs to be repaired so i took it in, service was ok. Its been over 2 weeks so I've been trying to get a hold of anyone in the store to check up on my computer and nothing....4 straight days of non stop calling to the location and no one answers...that is until i called the head quarters. C'mon people do your job, best buy is not that busy now and days for you guys not to answer phones. Worst service ever.

4/16/2009 I purchased a HP Compaq with an extended 2 yr warrenty. My mouse left button was stuck and on 5/19/11 I took my PC to the store South County, MO. Told them and they said they had to send out to get fixed. so ok..on 5/27/11 the Geek Squad left message that my PC was being replaced and to pick it up. When I returned to town my brother in law had my PC and it was a TOSHIBA! I took a HP in to be fixed not a Toshiba...after a run around Manager Mike found a HP Notebook to exchange. OK I went in today 6/2/11 with a price tag difference of $50. So when I go to exchange and was transferrring a additional warranty that was purchased over to my new HP I inguired about the time I have left on my presnt extention that ran out on 4/16/12. Jonathan Hansen made it very clear that it won't be honored because I am getting a different PC. I expressed that wasn't told to me when I purchased the extention and why am I being told this now. I would not have agreed and bought it. I was upset and he stated that I will lower my voice or leave. I told him to credit the credit card for the additional extention, I don't want it will not be using your stores anymore.I stated that I didn't recieve a call regarding the action they were taking and I should have gotten my old PC back and I would have purchased a wireless mouse. I was told that when I agreed to have it serviced it became Best Buy property and they were not able to get it back. It was being used to refurbish other PC's! I should get the remaing of my extened warranty and for the employees to be completely upfront: 1) upon buying warranty being told that if an exchange occurs warranty is VOID! I was only told that it will cover hardware only! 2) Upon dropping off to service dept to be fixed, express that it becomes property of Best Buy and will call if not able to fix to see what customer wants (that is why I gave MY CELL #)If they would have called me then I would have taken it back and pought a wireless mouse. NO PHONE CALLFROM THEM!!!! Never, never, never agin will I go to BEST BUY! RATING IS 7FEET BELOW POOR!!!!