Best Buy Corporate Office & Headquarters

I am totally disgusted with Best Buy. They sell products they don't stand behind and don't give a damn if you are satisfied with their service. The reasoning I got was that they just sell them, they don't make them. In February of this year and after talking to the salesman for a very lengthy time I bought a computer on his recommendation. He also recommended that I did not need the Black Tie Protection because this was such a great product and would last way beyond the contract. I took him at his word and did not purchase it. The protection plan they offer is expensive and is a service contract only and coincides with the manufacturer's warranty. In the first 4 months the pc crashed 3 times. I called the Geek Squad like my papers said to. I was asked if I had made recovery discs and told him I had made them the very first day. I was told to use them and after asking me if they were working he said you are fine now and hung up. Never was I asked to bring it in so it could be looked at. Over the weekend I got a blue screen. The discs did not work so I brought it in. The young man behind the desk was rude to me and another customer standing next to me. (She just wanted to be directed to a certain item.) He plugged in my tower and told me the hard drive was gone and to send it to the manufacturer. When I reminded him of the previous issues he tried to tell me it was a software problem...how stupid do they think you are? This was a defective piece from the start and they refused to take responsibility for it. Yes, they can send it for me but the thing is after 4 times why the hell do I want to fix something that is defective? (Just a note: if I had returned the tower in THEIR allotted time frame with my receipt there would have been a hefty restocking fee and I would have been lucky to get back 2/3 of what I payed.) I called the BB headquarters and spoke to a man named Terry. He assured me he would call me by 5 PM last night....what a surprise that I am still waiting. Never have I dealt with such rude and arrogant people. Most businesses would bend over backwards to keep the consumer happy and have repeat business. Thankfully there is only one of their stores in this state and I have other options for shopping. And we should all be thankful they don't sell cars because their response would be "I am sorry we just sell them, we don't make them. But if you want to purchase this very expensive service plan we might fix it..or not"

WE PURCHASED A MICROWAVE FROM BEST BUY IN JUNE OF 2009. THE LG MICROWAVE WAS MANUFACTURED IN MAY 2009. IN JULY 2011, I RETURNED THE UNIT TO BEST BUY BECAUSE IT SUDDENLY CAME ON BY ITSELF AND GOT EXTREMELY HOT AND STARTED TO HAVE A BURNING SMELL COMING FROM THE BACK OF THE UNIT. I WENT TO BEST BUY TO SEE IF I COULD GET CREDIT FOR THE UNIT EVEN THOUGH IT WAS OUT OF WARRANTY, BECAUSE OF THE WAY THE UNIT BECAME DEFECTIVE. WE ARE LUCKY TO HAVE BEEN AT HOME WHEN THIS HAPPENED. IT COULD HAVE CAUSED A FIRE. THE BEST THEY WOULD DO WAS TO OFFER ME 10% OFF ON A NEW UNIT. I AM NOT HAPPY ABOUT THIS.

Don't EVER buy anything from Best Buy! I bought a $900 Samsung laptop computer in Springfield, Oregon. These people sold me several programs, anti virus program, GEEK squad "service" and an extended 1 year warranty. After 90 days and 4 trips to the store for repairs, I asked for my money back. They refused! I asked for an in store credit, they offered me $215.00! I asked for the Corporate Office phone number, they gave me a number that was disconnected. I went online and found the Corporate Office phone number and called. They too refused to give me back my money stating they will fix the problem. Excuse me? After 90 days and 4 trips to Best Buy to "fix" a brand new laptop, it's obvious they don't know what they are doing. They have not heard the last from me!!!!

On Monday, July 4th 2011 I went to Best Buy to purchase a TV. I knew the make, size and Model number. Due to the poorly trained people (I had to deal with four different people for this transaction) the entire purchase took me over two hours before I could get out of the store. On Thursday, July 7th, 2011 I called the store to verify delivery (scheduled for Saturday, July 9th 2011). They told me that someone would be calling me on Friday to tell me what time it would be delivered on Saturday. Having not heard from anyone by 7:30 PM on Friday, I called the store to see if it was going to be delivered the next day. I was told that they "screwed up" and delivery wasn't scheduled. I promptly cancelled the order and bought the same TV (for less money) at another (not Best Buy) store. No wonder, all of my friends said not to go to Best Buy. They won't be getting any of my business from now on. They not only made the entire experience distasteful, but lost a sale and a future customer. I will tell everyone that I know about this...

I bought a laptop and I did not even get 10 hrs. worth of usage on it. The cooling system went out and they would do nothing about it. I paid over $1000.00 for it, and it is junk. I had all of the waranties and coverage; and they just wanted to send it off somewhere. The Geek squad did not even look at it. Yous should know that with a name like the Geek Squad......you are just going to get ripped. When they sold the warranty to me, they acted like it would be replaced immediately, now two months later, I am out. Best Buy and the Geek Squad service absoutely stink!

Best Buy should really be called Worst Buy i will never ever purchase another item from there ever again your customer service is the Worst once you buy an item you are on your own if something goes wrong their motto is oh!!! WELL too bad, if the business goes under it was your doing for the lousy customer service you provide. I purchased an HP laptop on may27th 2011 on july 4th i noticed something wrong with the screen i took it back to the store and was told i neede to pay $84.95 to have it diagnosed then pay wahtever for fixing it i was outraged i refused and wanted my money back they so much told me to get lost i was so angry i then called Hp and was told no problem its under warranty and they will honor it.So i thinking Worst Buy is ripping customers off they truly suck worst customer service ever!!! next time go to Staples they are much better.

I purchased $5000 worth of items a month ago and the total experience has been horrible. The day I purchased Best Buy gave a free X Box with the TV. The sales rep did not include the perks. It took over 2 hours for them to exchange and re ring my purchase. At that time Best Buy stated All items would be ready for delivery on today. Best Buy called me less than 30 minutes before they were to deliver to say my entire order is not ready! The Best Buy has the worst service! Do not purchase from them.

Do not buy anything from Best Buy they will always leave you stuck when the products they sell are defective . They should have disappeared like circuit city their techs no nothing about any products they represent !!!!!!!!!!!

When starting up my computer, it stalled on the microsoft blue screen. It was still under warranty so I took it into the Sacramento store. After almost a week I finally received a call that it needed to be restored. There was NO mention that the warranty did not cover the restore or that there would be a $200 charge to restore. I would NOT of had them restore it as I have my own restore CDs and could do it myself.Being on a fixed income this is an outrageous amount for a simple restore. I will never buy another thing from Best Buy. I did not authorize the charge.

I recently purchased an Apple IPAD from your store. I purchased it from customer pickup and asked the cashier if I could bring my reward zone coupon back to get the difference from my purchase. She said yes, as long as it is within 14 days. Yesterday, (within 14 days) I brought my receipt and my 10% reward zone coupon over to customer service. The cashier stated the coupons can not be used on Apple Products. I asked her to show me on the coupon where it excluded Apple products and she could not. I then asked to speak with the manager, Jeremy Hunt who stated the coupon can not be used on Apple products. I asked him to show me where on the coupon I could find this and he could not. His next explanation was that the coupon does not "include" the Apple Ipad and so therefore it is not allowable. When I asked him to show me where on the coupon it excludes the Apple Ipad, he stated the coupon does not include the Apple Ipad and so therefore it does not need to exclude the Apple Ipad. I feel this is a gimmic to get customers to come into your store with the thought that they are going to get a 10% discount. Unfortunately, after you read the fine print on what the coupon can and cannot be used for, the customer realizes that it's not worth it and still buys the item. I purposely purchased the Ipad from Best Buy because I knew I had a coupon. I could have easily went to the Apple store and purchased the same item for the same price. Not only is the coupon misleading, but the staff at Best Buy told me one thing at the time of the purchase and the opposite when I returned with my coupon. This is misleading and a terrible incovenience to the customer for making the trip to the store. The coupon does not even mention tablets being included or excluded at all. The coupon however excludes Apple IPOD, and Apple IPAD accessories. I will always think twice before purchasing an item from Best Buy again. Store is #581 My purchase took place on 6/17/11. Reference number 0581002

Best Buy has no regard for it's customers!! They treat you like you owe them something, they are on the defense and if they think they are being customer friendly, they are sadly mistaken!! I see why they hardly have anyone coming into their stores. These people called the police on me because they overheard a conversation between me and someone else and I said the word "shit". They have no idea about the mobile products in the store or how the plans work. Clueless is an understatment. I made a major mistake in going to best buy. I will use a real mobile provider in the future for all my mobile phone needs! Again, the worst customer service EVER!!! Really you called the police!!!!!

They told me that this phone would work with the minute card and I purchased the phone, then learned it was not capatible! Go figure! What do you know? Why are you there if you cannot be of any assistance to the customers needs? BB is the worst! Please people do not spend your money there unless you want complete utter dissatisfaction!! It's not worth your time or energy. File a complaint with the BBB.

It's really unbelievable to myself, and so many family members, and friends, that go on and on about the service at your store's. The endless bad reviews, on mutable sites. Over and over, bad, wish there were somewhere else to go to get this piece of equipment, lazy workers, passive aggressive. Its just a nightmare to shop at your store's. Went in today to buy a small bedroom T.V., and on and on, the salesman kid kept saying I should buy a bigger one, then he walked away, and said he would be right back. Now I'm sitting in my apt no T.V. guess why? yep you guessed right he never came back, in fact as I left the store in the parking lot there he stood talking to somone standing buy a car laughing away, it truly blew my mind. I came in because Myself and my girlfriend have some rewards that we need to use according to a generated message I revived on my phone. I feel like I have bought so many items from your store's, not just small stuff, 40inch T.V., Two laptops, DVD players, coffee pot, that broke after just 5 months, I did not even try to return it, why bother with your staff. It is truly a horrible thing when you have to wounder whats going to happen when you go in your store's. When I went in with my girlfriend to buy our 40inch T.v. we had to get a manger to tell the employe to help us buy it. There is something wrong with the sound, and we bought the extended warranty, but we are afraid to call about it, we are putting it off as long as we can, just because of how bad it feels to go through another experience with your staff, we have an in home warranty, but its such a drama to deal with your people. This is how bad it is, when my girlfriend called from work to ask about the T.V. I was supposed to buy, I told her I went in and came out with nothing, she was not even a bit surprised, did not even ask what was wrong, or what happened, all she said was "You want to try another place". That's how bad it is, don't even ask what happened, new something went wrong without even telling her. You can be at a get together, and say oh yeah i got that at best buy, and the first thing is " they have the worst service don't they?'" Go to yelp, any of them there all the same, bad bad bad. My question is, is there anyone talking about this at the top, dose anyone want this to get better at all?, do you read these web site's like Yelp, and so on?, and see these horrible reviews, and that's just the people that write them, what about all the ones that don't say anything and just leave. For every one that writes like myself theirs 50 that don't. Well I'm here without the T.V. I was supposed to get for the bedroom. I do want you to know this is nothing personal to whoever has to read this. I'm just going to wait for my girlfriend to get home to go to Costco to get a small T.V. for the bedroom. I wish you good luck on making things better, you will need it. Aaron king

If anyone has a REAL contact email or phone for complaints to corporate, lease post it. I have had my broken less than one year old store brand tv in their repair shop for over a month. They returned it once after 3 weeks and had done NOTHING to it and it was still not working. Complaints and going higher up the food chain lead to some kid saying he was "the manager" of the store, who, when I said I wanted t ospeak to the REAL manager, directed me to the entrance, with a posted phone number nobody answers and an email address nobody replies to. I sent the TV back, and now I have been without if for a month. there is an address on the corporate site for customer service info@bestbuy.com I sent a complaint today and got this: AOL Postmaster ----- The following addresses had permanent fatal errors ----- <info@bestbuy.com> (reason: 550 #5.1.0 Address rejected info@bestbuy.com) ----- Transcript of session follows ----- ... while talking to dsp4xmail.bestbuy.com.: >>> RCPT To:<info@bestbuy.com> <<< 550 #5.1.0 Address rejected info@bestbuy.com

well 6/19/2011 fridge was to be delivered between 8am and 10am its now 12am.

Your store in northriverside,Il has no customer skills, you just lost my whole family.. Big family.. they should not call a mother a bad name infront of her children. No people skills........

I bought a whirlpool 25.3 cu.ft side-by-side frig 5/27/2011. on 6/17/2011 my wife noticed the milk was warm. It was 11:00pm so after calling of our trip for the weekend. we waited till morning to call the geek squad at 9:00am the tech was scheduled from 1pm to 3pm he was on time very polite and quick. He informs me the fridge can't be repaired hands me a work order tells me that since the fridge is only three weeks old it should not be a problems for best buy to replace the fridge so by 3pm I take off to the best buy store with it being 95 deg. out food going bad by the minute I figure that once I arrived at best buy they would be able to replace the fridge since all paper work is in order. well after waiting for an hour talking with at least four clerks and or managers no one was able to replace the fridge. After getting frustrated and wasting over half my day I leave, call the geek sqaud they tell me there was no reason best buy should not replace the fridge being less then 30 days old. They took all my information, told me they will call the store for me and call me back this was at 4:30pm by 6:30pm still no call, I called geek sqaud back they tell me they are working on it and they will call me back. After cleaning all the spoiled food out from the fridge we had bought the week before we had to spend more money going out for lunch, and dinner. finally at 7:30pm a best buy delivery guy calls ask for me and stated that our fridge would be delivered between 8am and 10am on 6/19/2011. I felt that management should have called and explained what was going on. I can only hope that they are delivering the same fridge I bought, because they only told me the scheduled time. And after we spend our last day of our weekend waiting for the delivery, setup and going shopping for new food. Yes I know things breakdown and stop working but handled right and it would not have spoiled my weekend, and food. To the way best buy handled their loyal customers. I'm not sure that we will ever buy from best buy again. we have bought computers, cameras, game stations, Itouches and accessories. friends and family have also bought from best buy. Anymore best buy almost reminds me of walmart to big to care about their customers our friends and family never shop at walmart. David & family

I have been a long time, faithful Best Buy customer, I spend thousands of dollars there each year. I never had a problem while shopping at Best Buy in Greenbrier, however when I recently visited the store at 1340 Greenbrier Pkwy Chesapeake, VA 23320 and the associate by the name of Shaunte Cotton who was helping me reeked of marijuana. I was with my children and the smell was so strong that I decided not to purchase my new 60 inch TV from this location, I decided to go to HHgregg instead. I think that Best Buy should evaluate the type of people they select to represent their company. I will never return to this Best Buy location and I will make it a point that corporate staff will be aware of this situation and hopefully this matter will be addressed immediatly.

I purchased a HTC EVO 4g from Best Buy in January. I also purchased their Black Tie Service Plan and Dropped Sprints Protection PLAN. Long story short, Within 4 months, Ive had to take the phone back for charging issues, etc. Had to purchase two chargers which I thought the plan covered, Had to send the receipt to the plan for reimbursement and they send me a letter back stating I need PROOF of the plan and my phone (while I put copies of all of this in the letter). Ok the phone a month later still had chrging issues. I took it to BEST BUY independence in VA BEACH, VA. I have never experienced such unprofessional people in my life. No one bothered to troubleshoot my issues, BUT in the past they did which is how I was told I needed chargers. I was sent to GeekSquad. I attempted to explain to these associates that I needed them to see if it was a charging issue I was told " I dont know anything about phones" EXCUSE ME. Pissed off I went to Geeksquad to be told that the phone had to be shipped out and it would take 3 days. I am LIVID at this point because the BLACK TIE plan has yet to benefit me. With

AS A RETIRED REGIONAL MANAGER FOR A MAJOR RETAIL STORE...I HAVE NEVER EVER EXPERIENCED SUCH A LOUSY OR TERRIBLE CUSTOMER SERVICE AS MY EXPERIENCE WITH BEST BUY...IM TALKING ABOUT YOUR STORES IN PUERTO RICO...THEY SHOUD FIRE ALL OF THEM...FROM THE MANAGERS ALL THE WAY DOWN...IT TOOK ME 38 MINUTES OF MY TIME...FOR A SIMPLE QUESTION AND ANSWER...I KNOW YOU ARE IN BAD SHAPE IN THE U.S.,BUT IN PUERTO RICO YOU HAVE A LOT OF COMPETITION....AND YOU PEOPLE CAN BE SURE WE ARE NOT TAKING THIS CUSTOMER CRAPPY SERVICE THAT EASY....YOU GUYS DEPEND OF US...NOT ALL THE WAY AROUND.LOUSY...LOUSY CUSTOMER SERVICE.