Barnes & Noble Corporate Office & Headquarters

My rating of 1 is for their ONLINE ebook NOOK division==horrors if you have a billing issue! And my friends, trust me, if you download "free" books, you WILL have issues as "Free" is not really "Free" unless by the grace of god your download is "in sync" with their marketing at the same precise time you download-and they don't "hold" your purchase to void the "Free" or "Sample Free" offer. I have only had this device for 4 months and this month and last I was charged for 4 "FREE" books, ranging from #2 to $12, for a total of $20. Granted this is not a lot of money for some people and I would have spent that on 2 paperbacks, but the point is, B&N use FALSE advertising bait-and-switch schemes with e-book sales. It's easy to miss the switch if you are an avid reader and "trust" B&N billing to honor their ads - don't be a fool like I was. The response of their truly inept customer service? It's my fault - I didn't read the "fine print" in their 140 page legal agreement document I had to sign in order to register my Nook. Supposedly in that document it says they reserve the right to change the book pricing at any time, even during a "free purchase" transaction. And trust me, the book prices don't go down, they only go up. So their are no truly "free" rides with B&N e-books- they will "get you"! But I do agree that the cafe idea is great - but those kudos really go to Starbucks, not B&N. It was a brilliant idea to put Starbucks in B&N cafes. Borders tried but their cafes were less than optimal, Seattle's Best coffee isn't "the best" - it's airport quality.

We purchased the second edition Nook touch. With the new software update last week, the Nook does not connect to our in house wifi and The New Yorker is no longer compatible with this Nook. Come to find out, we received an e-mail stating that The New Yorker will be going up in price, but we can no longer download it. Customer service is horrendous. Not sure if we will be purchasing anymore B&N products.

I have never done business with such a poorly run company. I ordered a book in plenty of time for a Christmas gift. I was not informed that I was not going to get the book in time for Christmas. I have been calling all morning, 4 hours to be exact. They have disconnected me or hung up on me 4 times. The one time I almost got a supervisor (Tiffany)to help I was disconnected again. The representatives who then talked to me would never get me back to the same person. Each one read different notes and now I am on two phones trying to resolve my problem. They tell me they can't call out and if we get disconnected I need to call back. This is a joke! I have tried to call someone higher up the corporate ladder and now realize that they conveniently hide the phone numbers. I will NEVER use this company again and can only assume they will be out of business because this is not the way to treat a customer.

I've had 2 big problems with Barnes and Noble...their customer service rating is poor. First, I bought a Nook in early Sept and it took me 3+ months, numerous phone calls and emails to finally get the Sept promo of $100 in free classic books. They don't handle anything out of the ordinary very well. It seems they think you'll just eventually give up. No offer for any compensation for my inconveniences and time. The 2nd problem is the manager of the Easton (Columbus, OH) store was rude to me when I called about a purchase I made. $77 purchase, but forgot to give them $25 gift card. Was told no problem, the 1st one was voided and new receipt entered for $52. BOTH of them came through on my checking account. Cahle told me it could take 5 days for $77 charge to be reversed and it was my fault for not giving gift card first. What a way to talk to a customer! I had asked the cashier for the initial charge and credit receipts but she said I didn't get them because it was simply a void. Now I'm $77 short in my checking account for 5 days at Christmas and will probably have to pay an overdraft charge.

What is the warenty of the nookcolour from bn

It's unfortunate that such a successful company has such poor customer service. I spent 35 minutes on the phone trying to get a new USB cable shipped to me. After repeating my new shipping address 4 times and spelling out each and every single word, she still ended up shipping it to my old address. To make matters worse, she placed me on hold for 10 minutes and never returned. After calling back and speaking with yet another inadequate rep, I had to go through another 25 minutes of waiting for him to get permission from another department to change the address. Are you kidding me? I would definitely recommend against purchasing the nook because God forbid the device malfunctions! Unbelievable!

I have never experienced such unethical business practices as far as not following what is written online or not following through with what customer service reps have told me. I returned a book within the 30 days and even received an email from bn confirming it was received within 30 days and I would receive a refund of XX amount and that was more than a month ago and i have still not received my refund. I have spoken to numerous customer reps who say theyve fixed the issue yet i still have not gotten my money back.. I wonder how many people don't followup on their acct to ensure the money was actually put back on their acct and just trust the email? I did my part and followed the return policy and I expect bn.com to do the same, if not- It's stealing! How can they get away with this?

Barnes and Noble needs to get their act together. Big Time. My Nook froze up on me awhile back. My husband ordered a new one and some dumb employee left out our street address so we never got the replacement Nook. We waited 6 weeks for our replacement Nook and I finally called and found it had been sent back to the warehouse because of an insufficient address.....Daaaaa! The worst part is I was never notified...nothing....no phone call....nothing. Shame on you Barnes and Noble for not taking care of your customers. Just so you know what you are up against, my brother in law's Kindle broke and in 3 days he had a new one with all his books loaded on for him and the book he was reading was marked at the exact page where he left off. Now that is true customer service! Take care of your customers. I am not sure I could recommend the Nook to my friends after the poor treatment I received. Maybe you should make quality customer service your new year's resolution B&N!!

Barnes and Noble is terrible for customer service. I have been waiting forever for a book and still not delivered. I called and complained and the customer service rep kept on saying Sir and I am a Ms. My voice sounds nothing like a male trust me. I was getting aggravated by the minute and she kept on saying Sir. I think she was doing it for spite after I called her on it. Needless to say she talked over me on her mic and I could not get a word. I really never had this trouble with Borders. Has anyone ever got through to corporate to speak to someone. I could not believe how rude this person was to me. All she said was I will mail you a label and you can return it when and if you get the book! Oh really! I will think twice before buying from them again!

I orderd a nook book with my $25 gift cert. the book was $10 I orderd a second book that was only $2 but I got only half a book because it was scanned wrong. I went to B&N in Valparaiso Indiana and was told by a very rude lady it's not her problem. I called cust Serv. and they said they would refund the money . That was in September Its now December so I orderd another but it was short about 69 cents and still no $2 refund so the stopped that book but said they would refund the now $16 for boath books I got 2 yes 2 e mails that my money was refunded so I bought another book that was blocked because B&N lied about the refund so I have called about 15 times to get my refund and I only get waite an hour it will be refunded STILL Waiting!!!! I will tell 10 not to go to B&N every day that they keep my money that they stole from me and ask them to tell there friends about the crooks.

Barnes and Noble customer service sucks. People have no respect for their customers, I don't think they realize they are there because of the customer.

I want you to know that I'm depressed and angry over the closure of your store in Colma, California on December 31,2011. I've been going to that location at least once a week for nearly twenty years! I still can't believe this is going to happen! The manager of that store told me that Kimco Realty has refused to allow them to remodel the interior. There are other issues as well that could not be divulged to a consumer such as myself. After calling Kimco Realty to express my outrage, they strongly suggested I contact B&N's corporate headquarters to express myself over this matter. They said that there's more to this story than can be discussed to someone like me. I can understand that. Look, earlier this year we lost Borders at the Galleria shopping center (a great location with free parking)in Stonestown, San Francisco. That was already bad. Now we are losing the Barnes & Noble outlet in the Colma shopping center. Another great location with free parking. The next location is all the way south in San Bruno, California. There will be no other bookstores now between San Francisco and San Bruno if this closure occurs. This is an outrage! Surely there must be some way to compromise and save the store in Colma. After all, it is the consumer that loses in all this. Stop the pending closure on December 31 and continue negotiations if possible on a month to month basis. Can this be done? I hope so! In the meantime, I ask everyone who lives in this area to please contact Barnes & Noble headquarters at 212-633-3300 to express your outrage and also Kimco Realty at 650-757-1725. Thank you.

The phone number posted is not the right number; it does not go to the corporate office. The real corporate office phone number is: +1 212 414-6000. I wish there was a way to give this Barnes&Noble 0 stores. This from a long time customer who's been buying from Barnes&Noble since the 60s, when it was one great store at Union Square in lower Manhattan. An ex Borders customer, too, and I told the local store manager, and the corporate office, for years, just why they were going to fail and close up.

B & N is a great bookstore. I have been going there for years (to many different ones may I add). Where else can you eat and drink and read or your your computer at the same time? Not at the Libary. At home yes but sometimes people want to get out and mingle somewhat. They have free internet. At at least one of their competitors you have to pay a yearly fee to use the internet. I am taking college classes and I am there the most during the times I have a class. They had a great sale online a few months ago. They had best sellers (among other books) for just a few dollars regurally $30-50 each. I bought $30.00 worth. I am on a budget. THey are great holiday gifts. There coffee is great and so is there other food.

Unfortunately prefer not say, that is the mentality up put up with when working at Barnes and Noble. The managers and Assistant Mgrs all play bullying games and promote the slacker employees. B&N can be a hostile environment and its the managers who make it that way. You handled it well and did the right thing by walking away. Their loss.

Their customer service is the worst I have seen and am so disappointed in the lack of knowledge and care these people have. I for 2 days tried to cancel an order for a book that their website got wrong on shipping and now I have to wait till the book is refused by delivery at a place I know they will not accept the book because it is being sent by UPS. I was told by customer service rep that it was being sent by smartmail (which it was not ) then was told that it was canceled by a rep by the name of Natalie only to find out it was not canceled!! Now I have to wait for the item to be sent and denied and then sent back to them to receive a refund. I even spoke to UPS who said if Barnes and Noble wanted to all they had to do is intercept the package and have it sent back to them. I am so disappointed with the lack of customer service and care by this company.

A little irritated that B&N are not excepting Borders gift cards. My daughter has over one hundred dollars in gift cards she received as a gift, that are no longer valid. When I called the local store to inquire on whether they were honoring them, the clerk was a total smart ass and even asked how "behind the times" was I. Saying that this merger/ buy out happened a while ago and that we should have watched the news and acted sooner. Excuse me? Anyhow, we will now shop through Amazon. I have bought each family member a Kindle, and will no longer be in need of our once favorite store B&N. It is a sad day.

I am constantly browsing through books at my local Barnes and Noble in Melbourne, FL. And have yet had someone tell me I couldn't before buying, or that I couldn't sit at the cafe and read, if not buying, and there has been plenty of chairs around the windows of the store to sit and read. some with tables, some not. I agree that it isn't very handicap friendly. Exspecially the entrance/foyer area. Its always crowded with product. I love the crisp feeling and cleanliness of the store, so I continue to go back. My problems develop online. One in particular is the fact that the Colored back covers for the Nook 1st Gen are STILL unavailable, and we STILL don't know why? No official announcement or anything. B&N has alwalys had issues communicating to customers, but this is a whole nother step up from that. It's been almost a year or so now that these backs have been gone. Are we ever going to see them again?

There was sign posting outside that they (Barnes & Noble, Kildeer IL) were hiring. So the next day, I came back with an application. I waited to be helped and I met one of the staff member. I asked her for a manager. She said the manager is not available and if I had an appointment. The staff then told me the manager only see a person by appointment and asked me what I wanted. I told her I have an application. She then paused, looked at me up and down, took my application and placed it somewhere underneath the counter and said, "We are not hiring...and even if we are, we have a lot of applications to review. So, given that said, if we do see a fit within our company, we will contact you." she said with a snide remark and a mean grin. It was cruel and outright unjust. I would not want to work for a company when your own employers are bullies.

I was reading the reviews above and I am shocked. I know people are entitled to their own opinion. I have been an avid B&N fan for the longest time and have NEVER had any problems, with being told to leave the cafe is not purchasing anything, purchasing anything, anything wrong with anything, I have had the original nook since first came out, not one problem, I even just gave that to my niece and I bought the color. If any trouble it was on my end trying to figure something out, and the cafe employees, the booksellers, managers have NEVER not once been rude, cranky of otherwise, they have been nothing but pleasant. I am from the area of Levittown,PA and have been too numerous B&N's and have never had a problem, of course I am favored towards Oxford Valley area B&N since I practically live there. And no problems with any books or finding anything, music dept etc... Not sure what B&N you all are attending, but like said I have been to quite a few. I can't say enough about B&N with their supply and choice of everything available (and if don't have book, I order it and have it in no time, can't expect them to carry ALL) their employees, managers, etc... The store is always clean, everyone is working, everyone pleasant etc... Matter of fact, I have been trying to get in there part time, am waiting patiently. Eventually I would love to go full time, it's what I love and appreciate, books, and helping people find books and what they want, and the atmosphere is relaxing. Can't say enough. Sorry to hear you all have not had good expierence.