Barnes & Noble Corporate Office & Headquarters

If I had the option to rate this store a "0" I would do so. The customer service for Barnes and Noble is horrible. I purchased from gift cards a book that was $105.00. Gift cards given to me as a gift. It seems obvious, I know. I was told the book was no longer in stock. Apparently Barnes and Noble does not care about taking your gifts away and never returning. I tried emailing and calling them. When I called the number they gave to me, I had options to push 1-6 depending on my situation. I received the same automated recording for each button I pushed. I have sent several emails. They state they have received my email and will respond shortly. Nothing. I have always enjoyed Barnes and Noble. However, I will never purchase from them again.

My son rented a text book from BN store on college campus in Lawrenceville, which a young lady told him that it was okay to bring the book to the store on Wednesday (5/16. We enter the store and talk to Maggie to return the book and she was trying to say that the book was water damage on the edge of the 1st couple of pages (don't look water damage) which it was in the same condition as they rent it to him, customer service was selfish and wrong; Maggie knew that there wasn't anything wrong with that book, in good condition for a used book (very picky), compared to that they take books back, highlighted and written all thru the book, backward policy. They charged me close to $200.00 for a used book that my son only used a couple of time, a big rip off. The book is in good condition; I deserve a refund. False assumption.

The 1st comment I wrote on 5/16 about renting a text book at the college campus in Lawrenceville should have been a 1 Stars.

I really like B&N and have not had the problems others have noted. I just found out by calling customer service that they are in the Phillippines. This disturbs me, when so many people are out of jobs here. I realize that they are cheaper to hire, but how many jobs are being lost here. Please bring jobs back to the U.S. Thanks.

VERY VERY VERY bad customer service. Sherrol (employee number 299-092) is useless and a fool. Shouldve read this feedback before i considered renting books with B&N. never again!!! pathetic service. no wonder why such an over all pathetic rating as well.

As soon as this Nook turns its last page, it is Amazon all the way. It should not take almost two months to get a refund. Not one person has told me the truth regardinng my refund since I initiated the call for one. BN has my money, and the merchandise, and I have nothing except a lack of respect for this company. BN had no trouble taking my money, but no one knows how to return it. I get the same response each and every time I call. It will take 72 hours. I may not be a mathmetician but 72 hours does not equal 6 days. That response ranks right up there with 1. We need to make sure it is in the warehouse (it is -has been there for a month) 2. We need to check it out and scan it (also at least a month as well, which several reps have told me) 3. You were given the wrong information let me check the notes ( you do every time I call) 4. You need to be patient (hmmm let me see March 19th to May 4th NO not anymore) Wish there was a button for less than ZERO.

I rented two text books from BN's rental services for 30 days. The 30 days expired and I became the not so proud owner of 2 noticeably old worn out used books that I payed full off the shelf prices for. I am absolutely disappointed and heartborken that in this current economy in which my family and I are struggling to stay above ground this company sees it fit to have policies that oppress already struggling households. I will never do business here agaim and I will tell all my friends and family to follow suit. There should be better measures put in place to protect customers, not rob them of money that they do not even have. It's atrocious that your company deems it fit to charge customers full price for old used books.

B & N Do not buy their gift cards! unless you have a credit card to back it up on their site, they do not tell you, you also need a credit card to use their gift card. disapointing kids is not cool, children do not have credit cards! is B & N so hard up that they need your resources to back up theirs? if you run out of the funds on a gift card, then you cannot buy anything else, simple simple thinking! B & N I'm no longer a customer, spreading the word you are not the consumers choice..

I would like to take the opportunity to apologize to everyone who feels as though they have been mistreated by in-store service, over the phone, or online customer service. I love the B&N that I go to and have always had great customer service and it breaks my heart that other people have not been so fortunate nor have they felt they were treated in an appropriate manner. I hope these comments are read and that people do realize that there are good B&N stores out there.

On 12/3/11 I pre-purchased a book and signed up for the author signing event. My check cleared my bank acct. on 12/6/11. 4 months later I called re. book/signing event. I was told that the book was not in, no signing date w/author as yet, however my name was on list. I asked for refund and was told B & N had no record of my purchase. When I supplied proof of pmt. Supervisor told me "check didn't prove pmt. was for book that I had pre-ordered." For $13.33 they have lost $$$$ because of poor public relations! I've told all my friends, a niece that works in B&N store elsewhere that I felt her employer was unethical and I'll NEVER step foot inside another B&N store!!!

I have called 5 times to correct the balance on my gift card but it is still not corrected. I called your office in New York and told that they can not do any thing here and I have to call the same number again. I have never experience such a bad outsourcing service ever. They hung up the phone because they can not solve the problem. It was simple math. I bought 3 ebooks and my total balance should be different that it is showing in my account. I will try to a store and see if they can correct the problem. I will never buy anything on line where I have to talk to people who do not understand the language and can not help. B & N should do some thing about their it's or service. I am really disappointed. I do not know if someone even read the moments. If they do, they will like to do some thing about it.

I called to cancel a trial membership and they said it was done and I would get an e-mail confirmation when I asked if I would... No confirmation came so I sent a request by e-mail and they said that they needed the member # or my phone #... Well I sent them both and now they want my full name and mailing address... I sent them a response telling them that they can get info about me with my phone # as they do in the store and to get the damn membership cancelled now..... They are absolutely stupid and like another person said they will not hold on to customers this way...

Been tring to get a refund from Barnes and Noble since Dec 2011, and here it is Feb 2012 and still don't have my refund. UPS came to my home and pick of coby tablet and it was delivered to the warehouse, we got a confirmation of it and they try telling me that they never received it, then half an hour on the phone with them they found it, geeeee what a surprise. Have called them every week to get my refund and still today Feb 18, 2012 still have not recieved it,its a little ridiculous that you send the product back because of defect and they still want to keep money that doesn't belong to them, what a poor company if you ask me. They need to refund money that doesn't belong to them, poor customer services and management. Going to take them to small claims court in order to get my money back. VERY SAD COMPANY, AND I AM SAD TO SAY WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. WOULD NEVER WORK FOR A COMPANY THAT HAS A BAD NAME AND BARNES AND NOBLE HAS PROVEN THAT.

I have love B&N over the years. I just think that they did a disservice to me and all e readers when they sold me on a Nook (the original) and I have all these books on it but I can't get a new battery for the thing? My B&N store is an hour drive away, when I finally had the time to get there, they told me they don't even have batteries for my NOOK because it is the original. I've only had it 2 years, but it is sooooooo old that they don't stock batteries for it. The NOOK representative in the store told me to try on line. Well, they don't even offer them there. I'm very disappointed in B&N. I hope they will read this. If they are struggling to stay a float during this challenging time, this is just one of the reasons they will loose customers.

Was visiting a friend in St Augustine and went to the local Barnes and Noble there a few times. had a pretty uncomfortable encounter with a worker there named Beth who was very short and even down right rude to me and all I was doing was puting a book back. Unbelievable!!!!

Again, the fools that are the service department failed to locate my returned Nook pad, which was sent back on 12/22/11. NOW they state that an RMA number is required to send the item back. Well, DUH!! If these nimrods actually took the time to read the one dozen emails that were sent to them, they may have caught on to the fact that the item was sent a full month before this bogus term was issued! I was told that these pads actually go to Nevada. Well, if that's so, why didn't they notice that the item was sent to NJ, along with the anti glare pad, that they received? They certainly could have forwarded the pad to NV AFTER scanning the serial number, and refund me my money. I have also requested that my Book Club membership be canceled immediately, and THAT $25. 00 be refunded as well, as I have not purchased, nor will I EVER, any product from them. Probably a FAT CHANCE of that being refunded to me, huh!! Mr. Lynch, your company sucks, and will soon go under as Amazon is clearly superior to your firm.

I visited the local B&N tonight. This is in Corpus Christi, Texas. The bathrooms are disgustingly filthy. I entered only the Women's Room..but my male friend said that his has got to be worse! The filthy floor never gets scrubbed. There is a line on grime that comes out from the wall that is about 2 inches out and surrounds the entire bathroom. The commodes have a ring around them on the floor also. If some one ceans these floors, it is with a quick mopping. It needs to be scrubbed with steel wool or a scrub pad. Shame

Oh how I wish Borders hadn't gone out of business. I will never do business with B&N again. I placed a 21 book order on 2/2 and used a promotion code that entitled me to 50% off all teen books. They were all teen books...my daughter reads like a maniac. One book in the order was a preorder and I unknowingly checked the option for all books to be shipped at the same time. Well a few days later I went to check the status of my books and discovered that they were all due to be shipped on 3/6. I called customer service and they released the 20 available books so they would ship immediately. Later that evening I received a confirmation email and noticed the books were no longer discounted. All I requested was that the other books be released for shipment, this should have had no impact on the price of the book. I made about 4 calls to get this rectified, then finally I called and asked for a Supervisor. She was the first American that I talked to and the only one who fully comprehended the situation (she did start to stray a couple of times, but I was able to get her to see what occured). Anyway, she assured me that she would take care of it and make the necessary adjustments. Since there were 21 books, it would take a little while, so she said she'd call me back. She called about 1/2 hour later and told me everything had been adjusted and that since I paid for part of the purchase with gift card that I would be reissued a new gift card and the balance would be returned to my credit card. So in essence they were correcting THEIR mistake by making me purchase more books from them, not by refunding my credit card the full difference. She said the system automatically issues the refunds that way and that there's nothing she could do to override it. I was due a total of $76.00 back, but they had to issue 44 in gift cards and the other 32 to my credit card. It's not as though I returned the books, they were simply adjusting the prices. She acknowledged that it was their fault, but had no remedy for properly correcting the problem. She said she would send me an extra $20 gift card (AGAIN, so I can buy more books). I told her to send what she liked, but I would NEVER be purchasing from them again. As I am typing this, I think I am going to file a dispute with my credit card company.

Once again, after providing requested information, regarding the Nook pad that I returned, I received another inane email suggesting that I would be better served by contacted B&N by phone. By phone!! I've been down that road several times, only to be passed back and forth between several departments, with no conclusion. The latest Rhodes scholars to be dealt with are Vanessa Mae and Kent Hawthorn, both of whom received replies providing all necessary information regarding this Nook pad. Is there anyone out there in B&N who can intelligently sort through a process of returning my money for this returned product?

If there were a zero star I would have given that ZERO. I too have a Nook Color and a gift card with money that can't be used because of not having the correct amount of the book I want to order in my bank account (that I don't want to use, because I have more than enough credit on a THEIR gift card). If I could never hear a thing about Barnes & Noble ever that would be fine with me!!!!!!!!!!!!!!!!!!