Barnes & Noble Corporate Office & Headquarters

Again, no response from customer service. I sent them yet another email detailing the events about the returned Nook. I provided reference numbers of various chats, serial number of the product, and chats with several employees, whose names are also provided. Maybe William Lynch will listen to my plea, because none of his workere will. How about it, Mr. Lynch? Where is my refund? If you respond to this, I will provide you with my Name, address, phone number, as well as the details of this ongoing saga. What do you say?

If there was a zero, I would give it. I have been waiting for my refund since a return of the Nook color pad on 12/22. To date, all I have received is a runaround. From phone calls, to chats to emails, I have gotten nowhere. As a long time customer of B&N, I have never gone through this long a wait for a returned item. I am shocked at the decline in service.

I have been waiting, in vain, for a refund for the Nook color, which I returned, along with an anti glare screen, on 12/22/11. I received a credit for the screen, but am still on hold for the Nook. I have traveled the road from emails to chats to phone calls, to no avail.The last chat, on 1/26, I was "assured" by Richard and James, of the digital department, that a refund would be processed withun 72 hours. It never occurred. Today I chatted with a Ross Tailor, who led me back to here I contacted Corporate HQ today and they tell me "give it 72 hours" to research. Hah!! I have been a customer for more than 46 years,and have NEVER received such shoddy treatment from a company in questionable financial straits. C'mon guys, $210. bucks ain't gonna break ya!! Where's the beef? Is is any wonder that Amazon eats these guys for lunch!!

Just shopped at the Hurst, TX store and customer service rating is poor. No common curtesy, little assistance and one cashier. That was my first and last trip to that store. I left the store aggravated, frustrated and did not even find what I was looking for. Lousy overall experience - recommend that others shop elsewhere.

I went to the Barnes and Noble in Massapequa Park, NY and received excellent service from young Jess B. on more than one occassion. I am tech-challenged when it comes to the NOOK. Jess is so bright, knowledgable and always so willing to help. How Refreshing- A rare find!!!

I was listenting to the Mayor of San Antonio, Texas on radio and a citizen called up and was saying that they need a book store over the City Base West area. He said that is a real good place for one.I have some friends at that side of town. One rides a bus over to the Barnes and Nobles at Ingram Mall area to get to your bookstore. They thought I should let you know that they need and want your store there at the new City Base West shopping center. Please just look for yourself and you will see that that area is building up week by week (extremely) until it has a tremendous amount of people living there and you won't loose money having a book store there. Please listen to this idea. You will sure bless people if you put one on that side of town. OK? Let me know if you decide to do it at friendsofsuebeth@yahoo.com. I will meet all my friends out there. We are all book lovers.

Ordered a book on 12/28/11. Was supposed to ship within 2 days. I tried cancelling the order on 1/9/12. They cannot cancel an order for an item that is not in stock and has not shipped. The delivery date slipped to the 18th of January. Book still hasn't shipped. I am in Barnes and Noble limbo. Meanwhile, I have ordered the book from Amazon.com and received it yesterday. Go Amazon!!

Your store manager Morgan Recely at store # 2785 in Encinitas California should be reprimanded or fired. This woman who is supposed to provide decent customer service to the public was SO incredibly rude and disrespectful, impatient and unkind to my TEN YEAR OLD son while he attempted to find a book over the weekend that we finally walked out. I don not usually call people names but the only one that truly fits this picture is that she was a B-tch. It was more than obvious that this woman has no interest in helping your customers. My understanding from the clerk at the front counter is that she's been there for fifteen years and that everyone complains about her but that no one can do anything about it because they don't know who to talk to about how nasty she is since she's the boss. Do you ever do an employee evaluation FROM the people who work with them?? Seems to me this might be a good idea given that it is often times difficult to fire the boss without sufficient reason. You'd think customer complaint and employee complaint would prove sufficient to let this woman go. Especially since there are so many very kind, hospitable, helpful, respectful people out there who would not only love her job but actually enjoy working for Barnes and Noble. We'll never go back to that store. No customer should ever be treated the way she treated my son and me. No one.

My complaints are similar to the complaints above, ie a nook color that turned out to be a DUD. I too am waiting for a refund. I have been dealing with this issue since October, 2011. I was recuperating from major surgery. My husband had to leave on a business trip. Before he left, he purchased a nook color as a birthday gift for me. I tried numerous times to connect to the wifi from my home, but it didn't work. I followed all the instructions that B&N suggested until they decided the tablet was defective. I sent it back, they sent me a refurbished replacement which did not work. I worked with my internet service who also suggested and tried to help get it to work. So back to B&N with the second unit. By this time it was Dec, 2011. After the 3rd nook that didn't work, I asked for a refund of my husband's money. I was told NO, the time for refund had passed. My response was, that 's okay just give me a store credit, again NO. So I took the 3rd nook to a B&N store in Elk Grove, CA. The clerk talked to her boss, to a supervisor at the head office until she finally got a promise of a cash refund because it didn't work in the store either. We all agreed that 3 attempts to make the thing work was enough. So I AM WAITNG FOR THE REFUND!!!!!!!!!!!!

Good Evening, This evening I took my children ages; 4,6,and 10 to story-time at one of your stores in Joliet IL. We choose to spend our wonderful evening browsing, choosing books like we do on a monthly basis. I am an administrator for our local school district. I consistently provide Barnes and Nobles books to students at our school. This evening your Joliet location had an extreme laps of judgement! My ten year old wanted to find a sky landers game code book. These books are located in a centralized location in the store. I've been coming to this store for years and have been a faithful customer. Joliet's Barnes and Noble has a relationship section. However this relationship section was always towards the front of the building faced away from customers . My children in all our years have never been exposed to this section. The Joliet manager however made a decision to move the relationship section next to the video gaming code books. My six year old happened to move two steps from me and at his eye level was an explicit karma sutra book! The cover showed a man and a woman engaging in sex "doggy style" completely nude at the eye level of a child! I think it is Extremely inappropriate to have x-rated material so exposed and near video game manuals!!! I had to have a conversation with my six year that I shouldn't be have until he is age appropriate!!! This is unacceptable and I highly believe that thus section should be moved to avoid other children to be exposed to explicit x-rated images!! I am a Christian and an community leader and would hate to have to expose this information to other parents to warn them about shopping at Barnes and Noble. There is nothing Noble about your store exposing my child to such inappropriate content! How will you give my child back his innocence?! I hope this matter is resolved!

I have no idea where all these other B&Ns are, but where I live the staff is knowlegable and helpful, five star. Ive never been "swindled" and I love the store. As a matter of fact, im typing this on mu Nook color, which I am thoroughly satisfied with.

There really needs to be a O star rating. I am absolutely furious with Barnes & Noble company. My husband purchased a nook 1st edition on October 3, 2011 for his upcoming deployment. He decided against keeping it and we took it back to the store on October 7, 2011. The guy working at the checkout counter said they wouldn't accept a return on this specific nook edition. The day we purcashed it, I had asked the girl working in the nook are specifically about the return policy. I was told that in could indeed be returned. I also checked Barnes and Noble website and the nook is returnable up to 14 days after purchase. I asked to speak with a manager and she didn't even bother to come to the service counter. We left the store and I called their customer service number. I was given a return autorization number and the nook was shipped back a few days later. Well within the 14 day time period. I got a tracking number and called the day it arrived at the return facility. I was told the return could take up to two billing cycles to show up in my bank account. Ok fine, not a huge deal. It is Jan 4, 2012 and I still have not received a refund. It has been more than two billing cycles. I have called three times since the nook was returned and have been told twice by a "supervisor" that they submitted the paperwork for a return authorization. Somehow it keeps getting lost. I will be calling again today. As far as doing business with them anymore, absolutely will never happen again! Their store staff is rude and so is their customer service department.

I go to branes and noble alot because i bought a nookand the service is great but the last month when ive gone in the manager of the cafe here at northgate in Seattle washinton has been rude to coustoms . I was in one time and two guys where going to get something fron the cafe she told them to leave both theguys said is this how you treat your costomers and they looked at each other then left then one other day she told to lawers to pick there trash up so they did then they left I was waiting for coustomer serive and i had a coffee from starbuck not the cafe in barnes and noble and i was told i need to leave the cafe and walk around the store till its gone. She was nice for a long time now shes rude .Pat

I received a Nook Color as a gift, along with a $100 gift card. Below are the poor technical design elements of B&N purchases surrounding the Nooks: -Purchaser was told the gift card could be used instead of a credit card(CC) - WRONG! CC must be submitted even if never used -even though website indicates gift card is used before credit card - WRONG! credit card purchase must be approved before gift card balance is checked/utilized. -credit card must have credit limit available even for FREE downloads and/or purchases with gift card -to use the gift card for purchases, one must save the gift card to your B&N account, which limits the gift card from being used in a B&N store [must buy online & pay applicable shipping, then wait...] -when you discover the poor transaction design & want to return the Nook, you cannot redeem the gift card. You end up with a Nook you can't use unless you want your CC # saved to some electronic black hole, better not max our your CC, FREE has new definition, and you loose any save gift card money with a return. Barnes & Noble has always been such a wonderful store for decades in my family - NOT anymore!!!!!!!!!!!!

Short and Sweet: If they'll do it to me- they'll do it to you! -I ordered a Nook Color Online.(B&N.com) -They withdrew the cash from my account immediately. -I ordered 3 day express shipping. -I called 7 days later asking about my express shipment I never received... -It hadn't been shipped yet... -3 hours on the phone with NO HELP! All their folks must be in India...I got lied to and swindled. First they lied and said it already shipped, even sent me a confirmation email.Then they blamed UPS, before admitting they never shipped it. Then they lied and said it was in the mail. It was not. Then they lied and said I could pick it up at a local store. (Good thing I called my store before I drove over...)The 3rd level 2 mgr ANDREY BALANDIN was not willing to do anything to help me. Took my money, but still no product! I do not recommend using the website! or trying to get any help from the dot com customer service department.

The el cerrito store is terrible. their customer service sucks and the store should be shut down. its the worst store in the bay area. they need to either fire everyone or close down the store. its so sad because it is the only bookstore around and they are taking advantage of their customers for that reason. horrible place.

My next door neighbor, a lady in her 80's, gave me two very nice Christmas gifts. One was a book from one of my favorite authors, the other was a jigsaw puzzle. I had already read the book and owned the same jigsaw puzzle and had done it. She told me that they were both from Barnes and Noble and that I should return them. She had purchased them with a gift card which she had since discarded because she had used the last amount on it for another purchase. When I went to the B&N store, I had to stand quite a while in the checkout line. When it was finally my turn, I explained the situation to the clerk. She told me that she could not do a thing without the receipt. I explained everything to her and she said that she could do nothing. I asked her if that meant that I was stuck with two items that I already owned before I received the gifts, she told me that yes, I was stuck. No apology, just fact. I asked for a manager to whom I explained the gift problem, and he told me that the lady would have to bring in her credit card or receipt. Since she used a gift card, there was nothing they could do. We have spent a great deal of money at B&N, but he had no apology or concern. No more Barnes and Noble for my family. Amazon, here I come. I would call corporate headquarters, but I have read these reviews and feel it is probably a futile waste of time.

I have called barnes and nobble several times and wrote several emails and order some audio books on my nook tablet and they would not download so i never receive the goods for my money so that is called fraud and they emailed and told me no refund no good no pay barnes and noble fire all thoses people who are giving your company a bad name if u care!

I ordered a book on Nov 25 thru one of their marketplace sellers...a Xmas book...that I still have not received(today is Dec 28). BN has made no attempt to rectify the situation and the actual seller buyve.com did not care at all that this was a present for my daughter. The first one they sent was damaged....the second one they sent, never made it to me but was returned to the seller damaged again (you think they'd package the second one better, but no)(Oh, and buyve.com did NOT contact me when they received the 2nd book back in the mail...I contacted them days later asking where it was and they said "oh we received it damaged in the mail this week") Buyve.com told me on Dec 15, that "even with expedited shipping, I cannot guarantee a Xmas arrival" WHAT!?!?! You can't ship 1 book from Philadelphia to Los Angeles in 9 days?????!!!!!!! They told me estimated arrival was in 3 weeks even though all of the problems were from their poor packaging. Did they send it via pony express???? Keep in mind this is their 3rd attempt to fulfill an order placed on NOVEMBER 25!!!! Contacted BN.com a few times already....they just keep telling me, "wait for the 3rd book" HELLOOOOOOOOOOOOOOOOOOO XMAS is OVER NOW!!!! The book is titled Peek-a-Boo Christmas....do we see the problem here!!! I WILL NEVER VISIT BARNES AND NOBLE STORES OR USE BN.COM EVER AGAIN! and I will discourage everyone I know from using them as well!

I have always loved doing business with B&N but this time really takes the cake. I purchased 5 DVDs online & received 4 of them in good condition but the $13.69 DVD & case were badly damaged. The other DVDS & the box they came in were intact. That tells me that it was damaged from the warehouse. I took it to my local B&N & they re-ordered it but informed me that I would be charged the instore price of $1.50 more. I responded why should I be penalized for returning a damaged DVD when the replacement comes from the same warehouse. I emailed cust/svc online & over the past two weeks was given 3 options: to return the damaged DVD to a local store for a refund, and the two other options were to print a UPS label & chase down a UPS store, for a $13.69 damaged DVD. In between, I received a call from the store to pick up a replacement & they were gracious enough to give me an even exchange. However, the replacement was also broken as it rattled so I asked to open it there in the store. the clerk re-ordered it again and cust/svc keeps emailing me labels to print. I finally admitted to cust/svc that I cannot print the label because my printer is broke & I will not chase after UPS to return a $13.69 damaged DVD. I can only hope the store will be gracious a second time. It's sad that three entities of B&N cannot talk with each other: cust/svc online, warehouse & the actual store........ Very poor business to inconvenience to the customer for a two time damaged $13.69 DVD. I do congratulate the store in trying to extend help.