Barnes & Noble Corporate Office & Headquarters

I have been trying to contact Barnes & Noble Sales Audit for 7 weeks to clear up a billing error. First the call goes to wait, sometimes they say just call back later, after being on hold for 20 minutes then the call disconnects. It may say leave a voice mail but that mailbox is full and then the call goes to B & N Employee Hotline.

My first & second experience with Barnes & Noble has been far from pleasant since Borders closed. I ventured out to the store in West Bloomfield, Mi. There I was asked to join a 1 yr. membership $25.00 for 1 year. I did become a member at B&N. I was a member at Borders also. B&N sent me an email that asks permission if you want your membership info from borders carried over to B&N or to opt out. If you choose to c/o or in the you get a free B&N membership. I ventured back out to the store to receive poor customer relations. When i asked about a couple of books, if they had a computer screen where i could look up the book information girl informed me that I would not be able to understand the way B&N lists their books. Well, I do understand this... they are controlling, think they are superior, have a limited selection of films that are classic and rated best for both US and foreign sale. At the checkout I asked the elderly sales woman about the free membership. She told me she didn't believe me so I pulled out my smart phone to show her and in the meantime she asks her manager but does not bring the manager back. She notices the check out line is populating and tells me that I have to prove I was a Border member and to come back. They have at least 6 registers and only 1 cashier at a time when there should be 2 or 3 at front. I have my card, I have my emails. This was such a HUGE inconvenience for them which is another thing I understand. Who wants to throw a hissy fit at checkout in front of an audience? Not me! But Thank you B&N for your open display of customer affection and shuffling me off to Amazon which gladly took my huge order. Now I can return items from B&N which were not opened. PS B&N purchased the customer list from Borders when Borders went out of business.

In the past 15 years, I have lived in 4 different time zones and about 10 states. My favorite way to pass time in the evenings/weekends is to go to B & N, browse through books and once in almost every 3 visits buy some books. In general, I don't have any complaints about the "Books" section of the store or people there. However, the cafe is a different sotry. I feel insulted every time (without fail) they offer to "big-size" my order for just 35 cents or so despite my clear oder indicating the size I wanted. Of late, I have started responding with "take the 35 cents, but keep the size same". The regular "Starbucks" never did that to me. Also, lately, power outlets seem to be disappearing from the store cafes, apparently to discourage people from using the wi-fi for longer duration.

If there was a o zero here I would put that in, I have been trying to get my nook replaced for over a month, I bought the extra warranty apparently it means nothing but money in your pockets.I was promised on purchase of said warranty ANYTHING GOES WRONG YOU WILL GET A BRAND NEW UNIT OR WHAT EVER IS COMPARABLE EQUAL OR BETTER WITH THREE G AND I ASSUMED THAT IF I PAID 250.00 IT MEANT A 250.00 UNIT WITH 3 G WOULD B RETURNED TO ME. If it meant you lose a few dollars thats the chance you take when you accept monies for warranties that say the same brand new unit or upgade of equal value.EQUAL VALUE IS WHAT I PAID FOR IT , I called and complained about the loose conection and the light not working on the nook could not tell if it was charging or not. Since I had the warranty and it sez and I was told that if anything went wrong I could simply return it and they woud send me a brand new unit out. I called several times spoke with a young lady who I could not even understand several young man who acted as if they were bored and could care less and I was pased around from one person to the other until I finally got to speak to a supervisorafter 3 calls. I explained my situation . I told him I had paid for a warranty and the warranty clearly states I was to receive a new nook not a refurbished one, I was mailed a refurbished one once again I called and they said well you just send it back the supervisor had left in notes that you are to receive a new nook BUT they dont make your first edition with 3 G any more. So I asked if what they had now was equal to what I had purchased they said yes, so they send me a new one I guess its the latest model but it does not have 3 G , well I paid 50.00 xtra for 3 G and now I would have to pay another 50.00 for a new leather cover because the smaller unit does not fit it. My husband took it in to the local B&N store the sales person said he had a few black and white first edition with 3 G for 169.00 the one you sent me is 139.00 without 3G . I am going backwards this is not what I paid for or what I was told when I purchased your warranty. While at B&N my husband was given a phone number he called again and was told that it was possible to get a new (not refurbished) first edition with three G they were hard to locate but they could get me one, they would send me a RMA and shipping label by e mail with n 24 hrs.I could return the one they had misrepresented and they would locate and send me a new first edition with 3G. 48 hrs I am still waiting for the postage label and I am now back on the phone with a supervisor we are trying to get him to send us a postage label we do not want the one they have sent. I have my old nook and we told them over and over we will wait the few weeks to get the new one with 3 G not refurbished 1st edition I paid almost 300.00 including the warranty and now they want to replace it with their 139.00 dollar product leaving me to buy another cover and be out the 3 G I really want. I have never dealt with such incompetant people it might help if your phone reps understood and spoke clear english. They are rude and I was actually hung up on by one of them who had my phone number and never called back to continue the conversation to resolve the issue. Corporate Barnes and Noble this letter is to you to your HR department who has failed to provide trained and educated representatives to represent you.They are an insult to your corporation and someone that sits in your New York office should take notice. Whose job is customer care. Because they are failing sadly. Supervisors who are unable to follow through with their work and you who sell products with warranties and then feel they do not have to honor what they have printed on them. I have been purchasing books from you for years rendered loyalty to your name and products and I get treated as if you could care less about me and the products you advertise and sell. What is your company hallmark screw the public your so big you cant be touched. B&N I love your nook I enjoy reading but I want what I purchased for 300.00 not what you deem appropriate. I made the decision to puchase nook over kindle and now have doubts as to my reasoning. Lets see how big you really are corporate B&N do you read these complaints and respond or are they just vented words. I will see whether my continued support is warranted if you respond. More than one corporation who thought they could never be touched were sadly mistaken when Facebook and Twitter came into town your not the only media giant in the world any more. By the way you can track me by my name I have a very detailed large file in your complaint department I doubt any one has spent as much time speaking out on a situation like this. J McHenry

I 've already gave my compliments to the company, and wasn't even reviewed by anyone. I am grateful for all the support for my book Chosen by Nature; but it seems to me that you might think I'm a fake! NOT! i am the real author of this book.... Thanks again.

Although most consumers understand it is difficult for retailers to hire a staff which cares, we all appreciate a retailer who hires a staff which is able to at least act as if they do. I would like you to know about an experience I had at your Clarendon, Arlington, VA location this evening. I went to the store for a book my high school-aged son needed for class. I went to the customer service desk and the very helpful woman there at the time looked it up, told me where it was and offered to walk me to the location. I declined her offer; I felt I could find the book myself. I was wrong; I looked and looked and could not find it. So, I returned to the customer service desk to ask for additional help. The newly arrived associate looked through your database and told me she could not understand how I was told the book was in stock. Not only was that not true, but the book was out of print and could not even be a special order; nor could it be ordered for my som’s Nook. She asked if I wanted the telephone number of dealers in the area and she looked once again at the computer. She began to write this information, and then said I would be able to order it for the Nook after all. I had been looking for the associate who had originally helped me throughout this encounter but I did not see her anywhere on the floor. However, when I turned to go to the cashier to buy the items I had found, she was the cashier. I told her I had not found the book and she was surprised I had been told it was out of print. She looked it up and told me she was looking at it on the screen and I had been given incorrect information. She also said she had not looked fully at the information; it was in stock; however, both copies were on hold. By now, I was thoroughly bewildered and she was as well. She offered to return to the customer service desk with me but had to find someone to take over her position at the cashier’s counter. The man who was at the Nook counter was about to come to the counter when someone in a position of authority at the time said she would help me. This is where my complete dissatisfaction with Barnes & Noble begins. I began to explain what had happened to this female associate. She very rudely and curtly cut me off without giving me the courtesy of being able to explain what had happened and asked which book I wanted to order. I gave her the title, and then told her I thought she might be interested in what transpired because I was about to leave to look for the book elsewhere. I said it might also be a teaching moment for the associate who obviously had the need to learn how to look up a book in your system. I was told she could handle the training herself and to please be respectful. I understand and feel that is important, naturally; however, a customer’s explanation and dissatisfaction should be her primary concern. I told her respect must be earned. She mumbled something and acted in the way a chastised brat might act. I was thoroughly miffed by this and, as I left, I dropped off the books I was going to buy. You are a commodity! I could, and will, buy my books elsewhere. I love books and I am completely unable to leave a bookstore with just the book I had intended to buy when I entered. I am certain you could look at my B&N profile (yes, I do have your card) and see I am a good, long-standing customer. I truly just do not understand how your associate could treat me with such indifference and disdain. However, Barnes and Noble will become a Harvard Business School case study if your staff acts with such arrogance with any frequency.

Quite possibly the WORST customer service department in the world. They rarely understand the problem and often transfer you to the wrong area. These problems DO NOT occur at Amazon. The Nook is a better reader, but not enough to make up for the horrid customer service.

I want to thank all the employees of Barns and Nobles for the awsome team that corporate has at City place West Palm Beach, Fl. Also I'm eternally greatful for selling my book Chosen by Nature. I hope to keep the fantastic professinal relationship that I have with the company. Especially in the near future when my next book Angels over Me "In Search of an Innocent Soul" will be on the market next year. Thanks a million for your support, God bless and keep the excellent work.

I tried canceling my order, everyday for a week. Then when it emails me its going to ship then I can PRESS cancel and I actually receive a cancel confirmation, the confirmation says I can't cancel. Convenient huh? I guess thats the path Barnes & Noble is heading in, a monstrous business that is money hungry. I guess that's good for them but they've put their sales and greed ahead of literature and loyal customers. We shouldn't see each other anymore, I just get angry when I look at your website. PS: That new Nook Color 2 better not come out, and it better not have E-ink or I will slip a nip.

The Barnes and Noble in Eatontown New Jersey is filled with BED BUGS. Do not sit down in this store! Even if you stand, the bugs can latch onto you. I kept going in and getting bit because I thought the bites were only from mosquitoes. I had never a bed bug bite before, but it can look just like a mosquito bite, as I learned. The next thing I knew I had an infestation in my house, and it cost a ton to remedy, plus I had to throw out a lot of furniture. Bed bugs are very difficult to get rid of. They bit me at night waking me up at all hours. . I told this to the manager and he said they knew of the problem and were working on it, but the problem continues. Also, they have not warned customers of the infestation. Bed bugs are evil. Stay away!

Absolutely disappointed with the "no sitting on the floor" rule now in place at stores. Chairs have been removed leaving limited seating and those available in the cafe are taken by people that spend HOURS there. I too can spend hours there but enjoy walking and browsing in many sections. With their competition closing they should welcome new customers with ways of comfort not just discounts. Im seriously thinking of using Amazon as my new "book-store"

My mom bought me a baby journal from barns and noble after finding out the joys of a new addition to our family. A month after receiving the book I had a miscarriage. My mom had gave me the receipt. So I called the Barns & Noble that she purchased the book at and asked what the return policy was. I spoke with a manager name John B. He said it had to be with in the 14 days. I explained to him my situation. He said I would have to bring the book in and he would have to see the condition. And if it was in good condition then he would be willing to return the book. So me and my husband went in the store with the book and the receipt. John B. looked over the book and seen that it was in perfect condition and said that all he can offer me is store credit because it was out of the 14 day window of return policy. I said ok that's fine. But i wish you would of explained that on the phone. He said he explained everything he needed to so either i can take the store credit or i can leave it with the WORST attitude EVER!!! I said I will take the store credit. But that next time he should explain the RETURN POLICY BETTER. That's why i called before I went in. He threw the book and receipt at me and said he didn't feel like giving me store credit after all. I asked him why he was being so rude. He said that I was the one being rude. He looked past me and said he will help the next customer. I have never felt so sad in my life. That someone could be that in considerate. I guess people just don't know customer service now a days...

To be accurate, it should be: STORE RATING: 5 STARS! NOOK SUPPORT RATING: 1 STAR! The wonderful customer service I was used to at the stores is non-existent in Nook-world. I can't wade through tons of commentary on forums to find solutions. And I have never had a problem successfully resolved via phone. The disconnect is really unsettling. For instance: I bought two Nookbooks on the same day. One downloaded, one did not. I called tech support several times and they could never get it to work. I emailed you guys via BN.com and heard nothing. Finally, I got on the FaceBook group and complained and it was determined that my book was corrupted and a refund was promised. I deleted the corrupted file and tried to purchase the book again. Now, I get a message stating that I already own the item and so you guys REFUSE TO LET ME PURCHASE THE BOOK! I'm starti.ng to feel like Michael Douglas in the movie Falling Down and that's not a good thing

placed an online order for the HP TouchPad 082111 from B&N web store and was able to check out without any problems and received a confirmation message, then purchased a matching HP mobile phone from my carrier and a few cases for the TouchPad. on 082211 pm we received an email from B&N stating that our order has been canceled. trying to speak with a supervisor right now after 55 mins of both speaking to a live person and being put on hold for the most part of the phone call. B&N should have not let our order through and they would have saved us all the trouble. the tablet and the phone would have been a birthday present to our daughter-good thing we have told her yet. P.S. we are still on hold for the supervisor after 1 hour and 7 mins. GGGGGRRRRRRRRRRRRRRRRRRRRRRRRRR

Please stop supporting Wayne Pacelle of the HSUS and the animal rights extremists by providing venues for the promotion of his book and his arrogant agenda. The Routine Propaganda of the HSUS is losing Credibility and Support. Statements from the HSUS senior officials used to strike fear into the hearts of cowardly legislators afraid of not jumping to the HSUS’s tune. Now as the truth regarding the HSUS becomes more publicly exposed everyday lies such as the ones below from the HSUS’s vice president Jonathan R. Lovvorn are no longer carrying the political weight or intimidating their opponents. “Cockfighting is a vicious bloodsport, and a serious federal crime,” said Jonathan R. Lovvorn, vice president & chief counsel for animal protection litigation for The HSUS. “The twisted proponents of this sickening animal cruelty have gone to court three times to strike down the nation’s animal-fighting law, and lost three times.” This is clearly contradicted by the recent 10th circuit court ruling in the Robert Langford cockfighting case where the Federal Court Judge ruled that “cockfighting is a victimless crime”. And “the twisted proponents” of the gamecock harvest industry are in truth livestock owners = “rural farmers and ranchers” that raise and harvest gamecocks (livestock) in the same industry and method of harvest the gamecock has been harvested in for more than 3,000 years. The rural farmers and ranchers that engage in the gamecock harvest industry are simply that “farmers and ranchers” with the same values that other farmers and ranchers hold. Sociology studies from leading sociologists at Clemson University and Virginia Polytechnical University display a very different picture of the people engaged in the gamecock harvest industry than the slanderous HSUS propaganda paints. Slanderous name calling like “twisted proponents of this sickening animal cruelty” are carefully chosen words meant to intentionally mislead and biased the general public against the farmers and ranchers whose primary livestock are gamecocks. In reality it is found that the lies of the HSUS about the gamecock owners are intentionally meant to intimidate the gamecock owners, distort the public view against and cast disparaging shadows over who these “farmers and ranchers” really are. The summary of the National sociology study of American cockfighters clearly refutes the HSUS’s lies: Research conducted by Clemson University sociology professor William C. Capel and Virginia Polytechnical University sociology professor Clifton Bryant. They co-authored “The Clemson Report” in 1974 and again in 1991, a sociological profile of cockfighters. They reported that “Devotees of cockfighting show no psychological abnormalities. ... There are no serious psychological differences between those who engage in this behavior and those who do not. Certainly there are no signs of psychotic behavior. ... “People engaged in this recreational form are basically conservative, highly concerned with health and outdoor life, strongly patriotic and strongly in favor of obeying laws and preservation of public order.” Many cockfighters had jobs in government, education or the armed forces, and almost none were on welfare or unemployed. Almost 40 percent were “in the white-collar ranks of sales, administration or business positions,” almost 30 percent were “skilled blue collar” and about 25 percent were “semi-skilled blue collar.” About 27 percent had some education beyond high school. In an interview for a story published in Harper’s magazine, Professor Bryant said: “They’re mostly middle-class, from small towns or the country, more likely to be married, more likely to stay married, more likely to go to church, to be veterans,” he says. “In fact, if you tried to go back and put together a typical American of the 1940s or ‘50s that would be a cockfighter.” I personally know many cockfighters and have been going to the cockfights since I was 14 years old (over 30 years) and the description above is the most honest description of the majority of cockfighters that I have ever seen in print. This then in reality sounds like this sociology study is describing a typical rural farmer or rancher and in reality that is exactly who the gamecock owners are. Our livestock just happens to be gamecocks instead of beef cattle and the method of harvest of gamecocks differs from the method of harvest of a steer but then again so does the method of harvest of a goat. Maybe we should send Law Enforcement Officers out and create situations where we may potentially kill those despicable twisted goat killing proponents of the goat murder industry, you know those vile “farmers and ranchers” that are raising and harvesting goats to earn a living and feed their families in rural America. As the truth of the HSUS agenda is being exposed to more and more people Wayne Pacelle is now stating that he wants to “work with the animal agriculture industries and prefers compromise to conflict”. He goes on to say: "We are looking for a new way forward," Pacelle said. "Instead of endless campaigning or conflict with political adversaries, we now want to forge solutions that produce tangible and meaningful outcomes for animals. And that means sitting down with people who see the world differently than we do, even sitting down with industries that we've had deep disagreements with in the past." Let me assist Wayne in fully understanding what he supports: sending Law Enforcement Officers out to point guns at rural Americans to force these rural farmers and ranchers into compliance with Wayne’s opinion regarding our livestock. I’d like to know where Wayne thinks he has any ownership rights vested in “my property” (livestock) that would enable him and his corrupt organization to sway legislators to grant rights to my livestock and then dictate to me what my constitutionally protected property rights are as he attempts to criminalize and destroy my ability to harvest my livestock, earn a living and provide for my family in rural America? If that is "compromise" in Wayne Pacelle’s book then the farmers and ranchers across America must realize that Wayne Pacelle’s entire organization (the HSUS) is a privately owned business that’s sole mission and money making efforts are designed to infringe upon, slowly strip away and ultimately remove the property rights of rural farmers and ranchers to their livestock and the land which they own. And that is the “United Nations Agenda 21 Wildlands Project” and the “Socialist One World Government proponents’ intentions and plan being carried out by the HSUS. Thank you, U.S. Army ret SFC B.L. Cozad Jr

What a shocker that you chose not to post my comment

For anyone interested in applying for a job with Barnes and Noble - DON'T. This is how they treat a veteran employee: I worked for B & N part-time for 13 years, while holding down a full-time job. I earned my little 50 cent raise every year and gradually advanced to $10.50 an hour. For the past year I was not called in to work, I was told that it was due to the economy and the "hours just weren't there". However upon visiting the store on numerous occasions I kept noticing new, younger employees. Two weeks ago I received a call from my store manager telling me that CORPORATE had called her and told her that since I have not been there in over a year that in order to "maybe" stay there and keep my job I would have to: (1) Re-apply for a position; (2) learn to work Cafe; and (this was the kicker) (3) begin at MINIMUM WAGE. I could have understood that due to the economy that they may have to let me go, but it was a real slap in the face to tell me that I could reapply for a job which I've been doing for 13 years (I even cleaned toilets my first two years there, as part of "recovery"), and would begin at Minimum Wage. Barnes & Noble is all about the bottom line, they could care less about their employees - they choose to get rid of experienced, knowledgeable, loyal and dedicated veterans who are making over $10 an hour (which took me 13 years to earn) and hire unexperienced, younger applicants at minimum wage. Well, good luck to Barnes and Noble, it's only a matter of time before they collapse like all the other bookstore chains. My loyality, even financially, was always with Barnes and Noble - I would pay more for books because I loved my job and I valued the company. No longer. Amazon.com - they're cheaper even WITH the 30% employee discount.

Guess I an not alone. Had 5 gift cards to use online. On-line directions allows only 3 at a time. Called up ahead of time and was told to place order with 3 gift cards and then call again one hour later to pay with other two gift cards. Followed directions, and was told that supervisor would take care of applying the gift cards to order. Called again two days later and told that it was in the system, but not yet posted on credit card, but supervisor said all was cool. Called again one week later and told too late to use last two $50 dollar gift cards and that the supervisor would send "corrective notices" to the previous representatives and supervisors who had misdirected me. But I was plain out of luck. So I am left with an extra bill of $100 and two $50 gift cards that I really don't want to use.

Barnes and Noble Used Books is a computer server, not a person. No type of human is checking orders, they just get sent and processed on any day. I made an order for a simple used book on a Sunday and their server computer changed the billing and shipping address and they sent it to someone I no longer have anything to do with and act like it is my fault. They purposely shipped the book, WHEN THEY COULD HAVE CORRECTED THE ORDER BEFORE IT SHIPPED. and then they told me to fix it with the third party seller, whose reply was, "... I am very sorry, but your order has already shipped. You may return the order (within 30 days of the order date) to the address below and we will have Barnes and Noble refund your money. Please note that a 10% re-stocking fee may apply. Please include a note (or copy of your email) with the date of purchase, order number 241749351, and a brief explanation for the return. We will initiate a refund through Barnes and Noble when we receive the book and it must be returned in the same condition as it was advertised. Please return the book back with Media Mail as soon as possible. A_Teambooks 255 Farris Rd Conway, AR 72034 ..." BARNES AND NOBLE, EXPLAIN HOW I RETURN THE SHIPMENT WHEN YOU SENT IT TO THE WRONG ADDRESS. I AM REPORTING YOU TO THE FEDERAL TRADE COMMISSION. YOUR COMPUTER MALFUNCTION IS NOT MY RESPONSIBILITY AS YOU ARE ABOUT TO FIND OUT. QUIT RIPPING PEOPLE OFF. YOU ARE SUE-ABLE EVEN IF YOU THINK YOU CAN HIDE BEHIND BEING AN ONLINE BUSINESS WITHOUT A FACE.

Awful service! I bought a Nook Color and after purchasing a couple of books and apps I got an email telling me to contact sales audit. I realized I could no longer download purchases. I checked my account info and made sure all was up to date and called Sales Audit. After a loooonnnnnggg hold someone came on the line and after I explained my situation a couple of times, I was told my account would be cleared up and I could repurchase the orders I couldn't download. Well it didn't work. Everytime I tried to download something it triggered the same email. Since then I have emailed and called several times and gotten no response (other than automated) and I can't get past hold with the Sales Audit dept. I even reset and re-registered the Nook. I don't know what the problem is and Barnes and Noble doesn't care.