Barnes & Noble Corporate Office & Headquarters

The ladies restroom in the Anchorage store is shabby and dirty. There are droozles on the tile walls and long term dirt in the corners. The washbasin counter is falling apart and the paint (!) on the stalls is peeling. I asked to see the manager and was shunted off by the sales association who claimed that he spoke to her (he did make some kind of call). Seriously, if you can't clean the bathroom and have a responsive manager, then I don't want to shop there anymore.

Can I give "zero" stars for problem resolution. My college daughter purchased a Nook online in April, returned it later that month to learn "they never received the Nook". After tears and persistence with phone calls, early May an email was received that they, indeed, received it and was refunding her credit card - which would take one to two billing cycles. Really? After patiently waiting (today is July 30) we call back in July to hear the same tale....30 to 60 days. I tell them that's unacceptable, and I'm reassured that the money would be refunded in 24 to 48 hours. Four days go by, we call again only to find out they made a mistake and never received the Nook. Ok, seriously?? So, just got off the phone with 3 elevations of customer support to find out they haven't received the Nook, as far as the warehouse scanning information they currently have, and they cannot refund any money until they receive the Nook. Period. They are looking into the email we received saying the Nook was received and her account was credited. It was made in error. My problem, not theirs, apparently. Barnes and Noble will never see another dime of my money.

If you are thinking about buying a Nook, give some thought to the following. Customer service: generally poor; Product: battery life claims overstated; Training of staff: questionable. Suggest you investigate purchase of Kindle. Disappointed Nook owner.

Very poor customer service. I don't like the sales spiel about the 25 dollar B&N card and I don't wish to hear about it. If I'm shopping at your store spending my money I should have that option. Better customer service training is needed for your staff especially in the Bellevue Washington store on 106th Ave NE. Especially in the music dept Where the clerk on the day I shopped there was cold & very distant. Made my experience not real enjoyable. I wished that I went elsewhere & next time I will. I shopped at your store on Saturday July 23rd. I wished I would have spent my 19.40 elsewhere. I'll start going to Elliot Bay Bookstore then Everyday Music for my CD more affordable & I get much less attitude as well as a chilly reception. Plus none of the crap of the sales pitch.

Terrible and POOR customer service at Barnes & Noble store located at the Bay Terrace shopping center- 23-80 Bell Blvd. Bayside, NY 11360 this morning on Sunday July 24, 2011 at approximately 9:30am. Upon leaving the store, this employee, a female with long brown hair and glasses, came running after me in the shopping center. She stopped right in front of me and demanded to see my bag! She kept saying there was a beep that went off and she needed to see my bag. I did not hear any beep or alarm upon leaving the store. I said, "So?" This employee kept insisting to see my bag and she was going to physically grab my bag off my shoulder when another female employee, presumably a manager, told her to come back to the store. She finally left me alone without any apology for the scene that she caused in front of people in the shopping center. This female employee made me feel like a thief and caused such embarrassment that I will not be going back to this store again.

I see that my comment from yesterday was not submitted thats okay I'll submit you another. I visited Barnes & Noble on Saturday July 23, 2011 in Bellevue WA on 106th Ave NE. And it was the WORST experience. First of all the sales clerk who worked in the music department had all the personality of a door knob! She seemed absolutely BORED and looked as though she wanted to be elsewhere. When I entered into the music department she merely looked at me with some bored,indifferent expression I didn't even get a greeting! So I pick out my CD and I come up to the counter I'm friendly I say to her "Howdy" I get no response the sales clerk looks over my CD then coldly responds: "Do you want a gift receipt"? I'm thinking to myself a what? I was thrown off completely I was wondering to myself what in the heck is this lady talking about? All I wanted was to have friendly chit chat I mean there was NO ONE ELSE IN THE MUSIC DEPT. The sales clerk then went onto explain in a very bored way what a gift receipt was. I was a little irritated and said "No this CD is for myself". What in the world? Gift receipt? Now, I SHOULD BE THE ONE who brings up something like this. Am I right? Then the clerk coldly asks if I have that stupid Barnes & Noble card. I said "No I don't have the 25 dollars right now,you can put the application in and I'll fill it out. She seemed a bit angry,then coldly put the application into my bag. Then we went back & forth. The Clerk kept saying in a monotone type of voice about how much I'll save by getting your overpriced card. I kept saying to her that I just don't have the 25 dollars. What is it with you Barnes & Noble it isn't enough that I spend 19 dollars then you want me to drain my checking account to buy that Barnes & Noble Card. Your company is a RIP OFF! Your Corporate nothing more. You care NOTHING about customers. And your unhappy sales clerk reflects this. You really need to rethink that 25 dollar B&N card thats not working out. And You in the Corporate office sitting in your oversized chairs really need TO LISTEN TO THE CUSTOMER. Remember the saying "The customer is always right"? I don't need to hear blather about an over priced card or a gift receipt thank you very much. And you need to actually train those drones who my guess you've sucked out their humanity & feeling telling them that the customer matters. When I say I'm not interested in your sales pitch THEN REALLY LISTEN UP. Your competitors had the same card at no cost. I'll take my business elsewhere from now on. Leave it to you to take the fun out of buying music. All you guys are interested in are PROFITS,PROFITS,PROFITS.

Today is Saturday July 24,2011 I just visited a Barnes & Noble store located in Bellevue Washington located on 106th & 10th. I wished I had went elsewhere to buy my music. Barnes & Noble you are just too CORPORATE. Plain & simple you just don't appreciate the customer. I just don't want to hear about receipt gift certificates & especially the 25 dollar card your sales clerks keep nagging about. I just want to buy some music and your stores even make that experience NO FUN! I went in today to buy a CD. The female sales clerk? Had all the personality of door knob! She wasn't friendly, she was cold, very detached, like she wanted to be anywhere but where she was at. When I went to the counter to make my purchase I was wanting to be friendly ask her how she was & all but then she cut me short asking me about some gift receipt? or some such thing. I was puzzled as to what she was even talking about and I asked her "What is that"? She explained that if it was a gift and I forgot the rest of what she said and I said "No this is for me" Then came the sales spiel about that 25 dollar Barnes & Noble card which I can't afford! You all need to rethink that card thing. I just don't want to hear that I'm buying music to forget my problems and not to hear a redundant sales spiel. LET ME DECIDE ON THAT. Let me be the judge, OK? I just want a fun experience of buying a damn CD. See I'm not Corporate. I LOATH anything Corporate. Which is why I WILL NEVER DO BUSINESS WITH ANY OF YOUR STORES EVER! I wish Barnes & Noble were the ones going out of business instead of Borders. The folks there were much more nicer. I'll shop either at Silver Platters out in Crossroads or Everyday Music the people are WAY COOLER and with much less attitude! Barnes & Noble just plain SUCKS!

I have never been as frustrated as when i bought a nook. the downloading of library books is frustrating. customer service which appears to be overseas is horrible. not only can you not understand their english but they are very poor technically. spoke to 4 reps. and was supposed to get to second tech level but was left on hold for two hours b4 i hung up HELP HELP phillin112@optimum.net send to co. please as others are having the same problems

I have an account with over 90 books. On this account I have 4 nooks, 2 color and 2 WiFi. For some reason the end of May the two WiFi nooks stopped being able to open any of the books on my library. They can see the books just not open them. I have spent hours on the phone with customer service and in the store trying to get this issue resolved. Everytime I call customer service I get a new person who makes me try the same trouble shooting steps over and over again. I talked to a superviser and she was worthless. While it is clear to me that there is something wrong with my library they simply want to focus on the nooks. They even replaced one of the WiFi's and the new nook has the same issue. They promise to escalate the issue and call me back in 24-48 hours but no one ever calls back. I am on my 3rd or 4th promise of a return call. They never follow through with their promises, one gal told me they would reset my Library, but that has never happened. One kid I talked to on the phone had me create a new account and the new account worked fine, but now they will not transfer my books to the new account. So after hundreds of dollars spent on my library and Nooks and a month of almost daily calls or visits to the store I have two worthless nooks, and a library my family can't use.

I received a birthday gift of six Barnes and Noble Classic Books. I already own all the books by that author and wanted to return them for store credit. They told me they couldn't return them without a receipt. THEY'RE BARNES AND NOBLE CLASSICS!! Where else could they have been bought??? I didn't think that was too nice.

Hi I am a college student and I have bought some textbooks online from bn Textbooks should be shipped in a timely manner, getting a book 10 days after placing the order is not ideal. About a year ago the books that I ordered would only take 3-5 days to get to my house and they were coming from Nevada. This time (and a couple times before) the books are coming from New Jersey. This particular book is on the geography of California. College students don’t like to buy their books too far in advance just incase they find out that the book is not required or if there is a schedule change (different professor = different required book) then the difficult process of returning the book. The free shipping is not worth the wait. Only giving fast shipping to certain “member” customers is not the best strategy because all customers should be treated good.

I bought a Nook to travel to California to visit a friend. Went to the B&bN El Cerrito Plaza to download some books for the rest of my visit and flight home. Unfortunately, when I arrived I had 27% battery life and my friend isn't picking meup for four hours. Could not find a plug-in area, so plugged into wall. Gathered several books and was deciding which ones to download when Leon asked me to unplug and not sit on the floor. Said this store does have plug-in, nor allow customers to sit on floor. Explained what I was doing and asked if he could charge device. Leon left saying he was going to check. Then an employee named Amanda came by and said I had to unplu and get off the floor. I unplugged (charge now at 42%, so you can figure howI was there). A customer tried to help me, but couldn't (thank you though). Amber 's first question was why was I "rude and disrespectful" when Leon asked me to both unplug and stop sitting on the floor! She then followed by "what's that about?" She continued to say if I had been "polite" and asked to plug first , she would have helped me. Told her I had asked Leon amnd he said he couldn't and I had enough charge to download, even though it wouldn't be enough to read for a couple of hours. Amber then went on t tell me she had a "chair" for me (in fact she said it about five times. B&N Clearwater, Florida I love your inviting atmosphere and treat me like it is my home away from home! I love visiting, great customer service and zero harassment! No wonder I bought my Nook through you! Rudy, I asked to speak to you, but Amber said you aren't here. Your empoyees need some serious customer service training! In addition, your store does not have enough chairs for all customers. I never want to come in your store ever again. I also was frustrated and locked my password. So much for having e-books to read for the next week:( PS, left chair (with a bag in it) to get a book. someone was in it with the bag on the floor! Personally, I'm glad, but shows there aren't enough seats even during the day on a Tues....seems like sitting on the floor and oit of the way should be Ok!

Used to be that B&N was a nice place to go and spend hours with my daughter. Invariably I would end up buying $20-40 dollars worth of books for her. Westgate store has removed all there comfortable chairs and left 7 hard uncomfortable ones. She we sit on the floor we are told to stand. I am told this is a corporate policy. Why go to Barnes and Noble when we are now more welcome at the public library? I am extremely disappointed by what appears to be a terrible shift for the worst in B&N policies regarding customer satisfaction. June 21 Mike Richter

Barnes and Noble lost three customers today. Our son gave his father a book about Hiking in NC. We had just purchased the same book a week ago. We went to our local B&N store to see if we could just exchange it for another book of equal or greater value........maybe another hiking book. We were told that without a receipt or gift receipt we could not get another book. Now, I understand that if we had wanted MONEY back, to say "No, not without a receipt," but we were asking for an exchange. The manager, not very sympathetically, said she thought their policy was a "very generous policy". I just spent $152 at B&N last week, the last money I will ever spend there. I take my mother at least once a month to buy books..........never again. B&N.......you need to rethink this "very generous policy" and take a page from some other retailer's book. I guess with Books-A-Million and Borders on the down-slide, you think you are now the only game in town.

I have been a customer for many years, and delighted in shopping for books and music. Last fall, I purchased a CD for my daughter for Christmas and it was not to her liking. I exchanged it for another and gave it to her for her birthday; unfortunately it was a duplicate. I decided to exchange it for something for myself, however the store I visited did not have music (after fighting traffic, this was disappointing). Because of the delay, it was not returnable, despite a gift receipt. I was willing to exchange for other merchandise, but could not. I find this policy surprising. There are a few of us diehards who enjoy browsing in bookstores and do not resort entirely to AMAZON.com, but the poor customer service and lack of effort in valuing long-term customers makes a strong argument for abandoning your store.

is not getting what she deserves for her creative ideas.......

June 16, 2011 Barnes and Noble 1. I purchased a new Nookcolor and apparently got a refurbished one which was shipped to me without a charge cord necessitating a trip to a Barnes and Noble in Miami 83 miles north of my home, and the return trip, and no instructions were included. The Serial Number is 20109300 13612008 2. It refuses to unlock 95 percent of the time when fully charged. 3. It is Not 3g – and this is a major problem! There were 9 people at the B/N in Miami when I was buying the charge cord complaining about this problem. We all thought we were ‘upgrading’ and turns out it was a DOWNGRADE! 4. Speaking with Customer Service is a test of patience. 49 minute wait the first time and then to be cut off is not good customer service. Then you call back and speak with the Philippines for 2hr/32 minutes wait, rudeness and then cut off! Ask for a Supervisor and immediately be put on hold and KNOW THAT THEY WILL NEVER RETURN. 5. It was agreed that a new Nookcolor would be shipped to me and I would return the 20109300 13612008. Today I received a replacement Nookcolor and it is a refurbished Nookcolor. Not the NEW one promised me. I purchased a new Nook, I expected to receive a new Nook. This is particularly shabby treatment for your customers. Therefore I am returning the 2nd refurished Nookcolor and I will be buying a Kindle and recommending to all my acquaintances to do the same and avoid Barnes and Noble. Credit my charge card and I will be sending a copy of this letter to my credit card company. Most happily to no longer be a Barnes and Noble customer!

I entered your Potomac Yards store yesterday, with a package I had purchased at another retailer. The alarm went off. A sales associate immediately approached me and asked if she could check my bag, which had the logo of the other retailer, plainly displayed on the outside of the bag. The sales associated had watched me enter the store. I turned immediately to the NOOK center where my fiancee was waiting for me. I had NOT been close to any merchandise in Barnes & Noble. I told her that she could neither inspect my bag nor take it to the counter to "de- sensitize" the merchandise from the other store, for which I had a receipt. The receipt was insufficient. She told me that the store had to be careful that nothing had been taken from their store. When I said that I found her comments offensive, she was unphased. She HAD SEEN me enter the store and walk IMMEDIATELY toward her!!!!! I spoke with the manager, who said that they would do the same thing the next time!! I called two 'customer service' numbers and was given unsatisfactory babble. In reading the comments of other customers, it would seem that DIS-SERVICE is company policy starting and the top and filtering down the line. It also appears that when approached by the customer, the customer's integrity is constantly violated. My suggestion is that legal action be pursued regarding most of the situations that have been described in other COMMENTS. My fiancee and I have discussed turning in her NOOK and purchasing a reading device from AMAZON or finding a Borders Books, which has always given good service. It would seem there is a class action suit bubbling in all that I read!!

My husband and I both bought a Nook a year ago and at the time of purchase I specifically asked if we could exchange our nooks for any new version that would come out in the future and was told we could. I called corporate headquarters today to ask about exchanging for the new nook color and was told it was not possible. We are good customers of Barnes and Noble. I just recently downloaded more books,over 25 and my husband has been downloading more books recently also. I am willing to pay a reasonable price for the exchange but apparently Barnes and Noble is not interested in keeping their good customers. After I read these new books, I will definitely close both our accounts.

My NookColor is great, though I've had a few freezes since the Flash update. A major addition would be text to speech--many people have discussed this on forums, but it seems Corporate feels the sound would be 'tinny'. The Kindle 2 and 3 offer the feature. Let the Nook consumer have this option, too-- and let us use text to speech at our own discretion. Thank you, Nancy Naples FL