Autozone, Inc Corporate Office & Headquarters

I went to the Massena Ny store to buy a K&N filter cleaning kit and when i paid the Girl with Canadian money I was told we do not take your Canadian money ,so i told her that is fine cause Advance Auto Parts is only a block away and they take Canadian money and left the store. Canada is only 14 miles from Massena Ny and lots of people shop there .

I always recommend AutZone to all who will listen. I say that AZ, like Midas, is especially woman friendly. I was at the AZ on Fulton by Cottage Way, Sacramento, CA before a long trip a couple of wks ago to buy wipers and a battery. The gentleman that assisted me, Tom V, went above and beyond to assist me. The store was very busy yet he still found the time to replace wipers and battery (this is what I mean by woman friendly, aside from also being honest/fair). It was especially hard to replace the battery as the radiator hose was hot, poor Tom was sweating, working hard and made me feel assured that the battery was in place correctly for my trip. Thank you Tom V and Auto Zone.

I HAVE BEEN SHOPPING WITH AUTOZONE EVERY SINCE IT WAS OWNED BY CHIEF AUTO. I HAVE NEVER HAD A PROBLEM OUT OF THEM, THEY ARE GREAT. THEY HAVE GREAT MANAGEMENT IN THE AREA'S WHERE I LIVE. THEY MUST KNOW HOW TO PICK THEIR EMPLOYEE'S, BECAUSE NOT ONLY ARE THEY RETAIL SALE BUT THEY ALSO HAVE MECHANICS SKILLS ALSO. KEEP UP THE GOOD WORK JOSHUA,BURLESON,CROWLEY,CLEBURNE. AS FAR AS I AM CONCERNED YOU HAVE A LIFE LONG CUSTOMER HERE IN TEXAS. TEXAS76028

I wish that I could give their Autozone.com internet service an MINUS 5 stars! I placed an order on-line, the item showed to be in stock and would ship within 2 days. After 10 days I called to inquire about my order. The CS rep said that my order would be filled and shipped that day and I would recieve a confirmation number in my e-mail- guess again! I called again today and SPECIFICALLY asked to talk to a shift supervisor about my order- "They are all in meetings" was the reply. Long story short... I have been promised that my order will now ship today via overnight service and I will recieve a tracking number and confirmation later today. I ain't holdin' my breath! In the mean time, a stongly worded letter (yes, some people still write them) will be going to Autozone's Executive V.P. in charge of Customer Service.

I live in columbus ohio and I been going to the Autozone on West Broad street(address: 2141 W.Broad St store #:0787) for many years. One day me and my brother went there to get some Exhaust clamps (not the only thing we went to get) and when we walked in the door a lady (she was wearing glasses)at the counter was stearing at us right when we first walked in (no greeting no nothing). We went to the counter and asked the lady if they had 2 1/2 clamps for an exhaust... the lady looks at us very rudely and said "what do you need"! and when I nicely told her what we needed a second time, she went and got the product and quickly cashed me out. When I got home i found out that they gave me the wrong bolts... So I went back and saw the same lady and asked if she can give me the right bolts for the clamps. I gave her my recipt and the product back she looked at the product and said that I cut it and she knows for a fact that I only left for 10mins. I told her that I'll keep the clamp part just give me the right bolts (she was standing there trying to argue with me) then she turns around and points "theres some bolts over there that you can buy" (thats when I lost it) I said why would I need to buy new bolts when it came in the package?! the lady refuse to give me the right bolts so my brother and the lady got into an arugment and we ended up leaving with the wrong boltz! to end this horrible vist the whole time I was there was a waste of time. I want Autozone Corporate to know who in the world hires people like this!! I never go back to any autozone store! You lost your #1 Custmer !! (HORRIBLE SURVICE)

I have just came home after spending a hour at autozone. They could not exchange my battery because the computer would not take the number. I had my receipt! No one has a bit of intelligence in that store, Shreveport, Louisiana. They acted like they just wanted me to leave and suck it up. I am a partime mechanic. I spend a ton of money in autozone for them to treat me like this. I will not go back. store 1334 Mansfield Rd.

NEVER GO TO THE AUTOZONE IN WEST MIFFLIN PENNSYLVANIA!!!! The manager, MIKE PEARCE, is the laziest, most inconsiderate man EVER!!!! Every time I have ever been in there while he was working he would sit on his bar stool behind the counter and do NOTHING! He is so quick to yell at his employees to do something or answer the phone while he sits on his fat lazy butt and plays with his cell phone. Not only that but I witnessed one time he mentioned to an employee that he got "refills on his happy pills" and he asked the associate if they wanted any! So Mike is a drug dealer as well!!!!! I hope this man is fired soon because I refuse to return to that store as long as he is there and I have MANY friends who own their own garages and shops and have commercial accounts set up thru this autozone that are going to be taking their business elsewhere.

I have always gone to AutoZone and had good experience, but recently, I did not have a helpful, friendly or reasonably customer satisfying experience at your Oceanside, Ca. 92058 store. I bought an item at the store, took it home, opened it, decided it wasn't the right one for me, wrapped it back up and took it back to the store for return, however the Manager was there and said that I couldn't get mt money back because I had opened it. I told him that I had to in order to see if it was the one that I wanted. Keep in mind that I did not use it, I just opened it and looked at it. He said that it was Company policy not to refund money for opened items. I looked at my receipt and it states that if a customer wants to return something that it needs to be in original condition. I felt that it was, and I, being the customer am right. I would like a response to this situation so I can know whether or not I need to shop at AutoZone anymore and if I need to review and EXPLAIN this return policy ONLINE to the major review board that I subscribe to. Thank you

My friend and I were gathering parts to work on his 02 Chevy avalanche, so we check prices and some parts were cheaper at AutoZone so we arrived at the east Bremerton store to test the coolant system with my pressure tester kit, so I did however need to borrow the adapter that AutoZone had this young guy said, "it's a 35 dollar rental" I said can we just use it real quick in the parking lot, it would just be so much more convenient without buying it and returning it with the deposit purchase, return exchange through the register machine and ... so the guy said “collateral'? so my friend gave him the keys to his truck. We hooked the kit up and couldn't get any pressure, so I wanted to start it with the gauge attached so see it if would just maybe read any psi while running and possibly find a leak while it was running. So we head back inside and the same guy said that what we were doing didn't make any sense at all and did not agree to let us have the keys back without returning his 35 dollar rental tool, finally he agreed but only this time we gave him my friends driver's license and the AutoZone retail worker was very reluctant to help us out even though he had a co-worker and we were the only customers at the time so we started it and didn't get a reading so that narrowed it down further for me so quickly with the truck losing fluids my friend ran inside to return the pressure tester adapter kit and came back out to the truck so we could go on our way... This employee was trying to accuse us of stealing a seal that he imaginarily thought belonged somewhere on the tool, which where he was referring to, there wasn’t one there in the first place, only one seal was on each adapter, the male and the female and he was certain of a third… I from previous visits I’ve learned that this employee doesn’t know much about automotive vehicles. Then later on he remembered that when he returned the adapter that he forgot to get his driver's license back from that arrogant smug retail worker. So my friend goes back to the store the next day and that guy was there, he claims that he gave it back to him and he knows that because he set the keys on top of the license at the same time and handed them back to him when he left.. well, the guy never had both items at the same time... arrogant prick liar kid didn't care at the least to help or if he didn't really want to help he couldn't resist the temptation to be a extremely rude, our wishes is that if they won't fess up and give the license back that the corporate branch will see to it that disciplinary actions be taken to this individual that works at the store who is without a doubt, killing the sales and reputation at that AutoZone branch "Derek Wilcox" is his name, and that my friend at least get compensated to what it's going to cost to get a new license from the DMV.

9:00 his ride came in a small brown me and my 4 kids and wife had. To walk. Wow my part was. A life time part unmarked maybe cause. Im black if I was latln he would let me ln at 8:55 wow

My daughters husband was just hired buy autozone in Dickson tn. for part time employment. He told them at the interview he hasen't worked in awhile because his 4 year old daughter has stage 4 cancer and has had chemo and radiation every week for a year that she had to be taken to. The make a wish foundation had scheduled her Disneyland trip the last part of august so he ask off for that week. I could not believe they told him he couldnt have off to go being as its a part time job anyway , they said a lot of people that work there would like to have a vacation too but they didn't get one, so he couldnt either. I'm very disappointed with manager Russel Crow over his comment. I certainly hope his feelings dosen't represent the rest of autozones managers or management. Ive done business there for years but I believe this has ended it for me.

I went to Auto zone to get oil and filter that was on sale. the Filter was free with the oil. I ask them clearly IF that was the right filter the manager said yes it was ,ok i took his word ,I got home and started to change the oil and found that the filter did not fit.. I took the filter back to the store to exchange. they said i needed to being the oil back to !!! Thats stupid. to bring back the oil with the filter ALL i wanted to do is change the filter for another. they findley changed it for me but charged me 50 cents for exchanging it... i told them they were wrong I will go to ORielys next time.

i purchased an engine from autozone and it was bored 60 over and was defective lasted 50 miles, autozone did replace with another rebuilt engine which was also defective and as of this date has not replaced my defective engine and continues to give me the run around, i am attempting to resolve this issue as soon as possible and unless resolved quickly have no alternative other than to file claims in small claims court in this state, please stand behind the products that are sold

After reviewing the information of an Auto Zone office here in Tanmpa Florida it is clear to me that Corporate does not really care about their employees or if the store is getting ripped off internally. The amount of information I have been told as to improper actions by office managers is unreal. As to reporting it to Corporate I do not think they care. I am astonished corporate will not take action in such situations.

BAD BALL JOINT RIGHT OUT THE DONT BUY NO DURALAST PARTS THEY WILL KILL YOU

Auto zone was my go to parts store for my many vehicles. Recently, my nearest autzone on 2411 Saviers rd, In Oxnard CA has become complete and utter shit! Every single employee is incompetent and borderline mentally disabled. I dread having to go there, I much rather go spend 1- to 15% more for a part at the napa down the road. I would send a secret shopper and audit their service. Im never going there, I'd rather not drive my vehicle and wait for an online order from the many available options. Complete shit! One instance, A highly decorated air force service man was in there for a few fuses. Older gentleman maybe 50's in uniform , highly decorated had to go as far as staring down an employee as they were in the back shooting the shit texting. Stood there and had to state"is somebody working here" This was my last straw, especially since I witnessed the two employees just look at the man. Once the man left and i was next" the incompetent employee went too far" She said, jesus he was freakin rude" never again. no more autozone

Victoria just told me she doesn’t understand this @ 7204935900 also each sales person (except the tall slender seems to be in charge fellow) seem to be very helpful. until the coupon comes up. I just talked to Victoria about me joining your Rewards program. This is when all this coupon stuff started. I never got these e-mails before then. Ridiculous over $5. I DON’T CARE TO GO TO THE CASTLE ROCK AUTOZONE FOR THE 6TH TIME! From: kdbramer@msn.com Sent: Tuesday, July 19, 2011 8:51 AM To: Service, Customer Subject: Re: Complaint for Service at Store Unknown The store is in Castle Rock Colorado 80104 I understood it has already been forwarded to your management team? I got a call from Mario Colin 303-688-7762 on 7/15/2011 at 11:03 am telling me he would take care of it as he was in the store at the time. I could not go at that time so he INSURED me that anyone in the store could help me, he would make all party’s aware of the coupon. I went in today a very nice man helped me find the products I needed for my car. Different from any of the products the other 5 times I had tried to buy oil and filters at your store. I had approximately $40 in merchandise but never got the final because again we never got past your coupon. Mario was in the store but the two employees said he was doing an interview and couldn’t talk to me. I argued with the another fellow and found it to be worthless as he remembered me from my prior visit and said no way can he use the coupon that Mario said he would take. This is the most ridiculous chain of events I have ever seen in my 64 years. WHY SEND THE COUPON IF YOU WON’T ACCEPT IT. I ASK SEVERAL TIMES IF THEY COULD ASK MARIO! I WAS OFFERED ANOTHER BOTTLE OF SOME SUBSTANCE. From: Service, Customer Sent: Tuesday, July 05, 2011 5:22 PM To: Keith Bramer Subject: Complaint for Service at Store Unknown Dear Valued customer, We apologize for any lack of satisfaction you received from the AutoZone store in your area. If you would be so kind as to provide us with the store number, or the street address, in which the store is located, we will immediately forward your comments to the regional management team in that area. Thank you. AutoZone E-Customer Service department. From: Keith Bramer [mailto:kdbramer@msn.com] Sent: Tuesday, July 05, 2011 12:56 PM To: Service, Customer Subject: Re: Does this mean I have a credit in the store worth $20 and if I spend $50 it will cost me $30? Also if I spend $15 will I have $5 left for credit? Thanks I took the Coupon into the store picked up $32.58+ tax in merchandise and gave the clerk the coupon he couldn’t do it so he called Pat Garrett to help. He said he can’t give me the coupon but offered me a small bottle (of some substance) there at the counter as compensation for not using the $5 off coupon that you sent me in the mail that expires on 7-9-2011 coupon # is 5294829275. I have called Dwane Finly who is supposedly the Regional Manager as I have 7 e-mails that I have corresponded with you people to no avail. I called today and got a lady I couldn’t understand.. I was able to get Maria at the Regional Office. She was very nice and would follow thru for me. BELOW IN RED IS A JOKE RIGHT? Keith Bramer

went to get lugnuts for a 91 jeep cherokee and got 5 lugnuts. guess what wrong lugnuts. went to return for right nuts they didnt have any in stock at all, and on top of it all they said they couldnt return the nuts they sold me cause they were damaged and i didnt have reciept. for one they were damaged from being the wrong ones and for two they couldnt look it up through my rewards card i have which is retarded. they have messed up too many time for me to want to come back and spend more money with them. my advice is go to advance auto parts napa or o' rilleys from now on cause i am.

at the auto zone in deridder la. 70634 Mr. terry manager, was very unprofessional. i took a battery that was purchased their in 12/08. to have it charge or replaced.well iwas belittled and talk to like i was a two year old, you see i am somewhat firmilar, with car spelling is horriable.let me get to the point.the battery would not hold a charge so wanted to buy a new one,of course they couldnot find any record of this battery, so i am being punished for their stupidty.I needed a battery got questioned about a little dirt on the battery but it still look bran new terry tried to tell me the reason why the battery woulnot hold a charge, was because it was dirty, keep in mind this is your manager. the terminals where very clean, secured terminals. so know he said it was because it had one spot of dirt in the center of the battery no where in the battery terminal area. hey went in back after taking it to charge no receipt, mr. scott gave me a receipt, only because i ask for one your manager was in back being loud enough for the person in front of the store including me i am not a piece of shit because i am a woman, that manager should not be that manager.well needless to say i have to purchase a new battery got treated so bad i will never go back their again and we have alot of family in deridder and word of mouth is a very good for bad service. if their are any comments here is my email sburk36@yahoo.com. by the way i went to advanced auto parts and they are chargeing the battery you terry said was bad, if you want business,because you have lost a vauable customer. 337-460-0707

I recently took a car battery into the Auto Zone in Carmi, IL., for replacement. I did not realize that it was still under warranty until the young man working behind the counter brought it to my attention. He asked me if I had a receipt and I explained that I did not. He then asked me if I had purchased the battery at Auto Zone and I stated that I did not but I told him that the local Ford dealer handles all of the maintenance on the vehicle (even though it is a Volvo), and that possibly the dealer had purchased the battery at Auto Zone for my Volvo. The young man, by the name of Joe Boyer, told me that the battery was definitely purchased at Auto Zone and that he would replace the battery at no cost because of it still being under warranty. I realize that technically he did not have to replace the battery but opted to do so. Joe Boyer won me over as a steady customer by being so helpful and courteous and by giving the extra effort. Joe Boyer should be commended for helpful attitude toward his customers. Sincerely, Ron Kingery