Autozone, Inc Corporate Office & Headquarters

In Nov 2011 my dim light went out on my SUV I went to local AutoZone and purchased a replacement bulb. I didn't get that bulb put in ,but had bulb in vehicle, about 2 weeks later the other dim light went out. Now to the important part of my dim light tale. Went back to our local store,took the prepurchased bulb in and told the clerk I needed another just like that. This is what he did; refunded me my money on bulb #1 then sold me a dual package saving me money and when he found out I didn't know how to change bulbs he grabbed a handy tool and in a short few monents I had 2 working dim lights.This clerk name is Terry he works in store 363. I believe this man should be employee of the year or should receive an award of some type. I am sure I am not the only person he has helped out. He stated he has worked for AutoZone 27 years and has never been reconized LETS CHANGE THAT.

i bought a 252.00 radiator in 2010 with alifetime warrenty. when it went bad the store in sikeston missouri said they had no record of it even tho we had the reciept . emagine that

I bought a MAP Sensor from the Ellenwood, Ga store on 1/27/2012 put the part on my car the check engine would not reset w my scanner. Looked at it and realized that on.e of the wires on my lead was broken so the original sensor was not bad. This was around 11:00am took the part back to the store to get a refund around 11:15 and was they could not refund my money. Show the manager on duty where the wire was broken on my vehicle he still refused to refund me. I replied that now you are telling me I'm stuck with a part I don't need his response was "that's why you need a mechnic".Are you kidding me and he's a manager? He is rude has no customer service skills.Someone really needs to check in to this store because I have seen him be rude to customers on several occassions.

This morning I went to return a part to Autozone in brooklyn located on atlantic ave. The cost of the part was $108.00. The stote management claimed they didnt have the money to do the refund that early in the morning!!!! (Can you believe that!!) Left the store and later in the afternoon went to another store to return the part and was told they couldnt find the receipt information in their system which was a bunch of crap!! I wont be doing any business with autozone in the future due to the run around I received. There wasnt a problem when they took my money but now its a problem getting it back. How unprofessional can they be!

To day around 9.oo pm I went to the local Auto zone store at- zip code 20601 to buy a CV axle.When I enter in the store the I heard alarm. After giving my order I check some part which may use full to pull out car wheel bearing but I didn't find out and I came out back through the door.I didn't buy any other parts and again store alarm was buzzed.There was one white store's lady staying near by the door and she get doubt on me for stilling some item instead of the store alarm was bead other customer also was there he also told her the alarm was no good.no body was told me If they need to check me? my hand was empty and I went out side.when I start my car in front of main door I watched she is writing my car registration #.I feel bad.She didn't verified the store alarm and she was doubt on customer how she is doing I cann't understand.Now I think next time I will stop to buy anything from Auto zone store.

I was a customer in St Joe Michigan, till today when I found out that a man after 13 year's working at that store get's ship off like he don't matter A part sale's manager, a good man great customer skills a well loved man around his customers a man that takes care of everyone....Get's shiped off cuz the main guy wants to make st joe mi store whites and hispanics and benton harbor all blacks. i was in the store when that was said. So a person's skills goes down to color? BULLSHIT! Why don't ya get somebody in charge off the store that is about skills customer service and not race....Oh by the way I'm a white woman standing up for someone I feel should not be treated like a dog, and yup he is black. A man that goes out of his way to help the customer, a man that goes out of his way for the store that he works for. And treated like this is bull plum bull, it should be about growing as a company and not the color of a person's skin.! Boy ole boy wonder if the people of Benton Harbor would like to know that race is becoming a factor behind close door's? Hmmm newspaper perhaps? I'm not done !!!!!!

The assistant manager at W. Chestnut in Springfield is hard to work with. When he's not flipping through papers (acting busy to avoid waiting on customers) he's on his phone (texting or something). He thinks he owns the store and I'm sure he thinks they will give him his own store someday. He'll never be able to run it. He doesn't talk to the employees or the customers like he should. They are all below him and he doesn't seem to think he has to. Some of the employees are older than him and he talks to them like they are nothing. He seems to take pride in the way he has arranged the store but it is a mess. I haven't talked to one person that likes it, including the manager and other employees. Very sad how this store is going down. O'Reily is closer to my house and I recommend it to everyone.

I wish there was a sign for less than one star. I wanted to buy two items and found them both with sale signs. The clerk wanted to argue about what the signs meant and charge me full price. I went two blocks down the street and got them for even less, and the clerks were friendly (Autoworks). Bad attitude will drive me away quicker than anything.

Went to Auto Zone at West Jefferson and had a battery put in vehicle and as soon as we started to pull out the vehicle quit going forward. Had to have the vehicle towed in and took to a shop. Then the manager at Auto Zone said that they wouldn't pay for it to be fixed . It has really took almost everything we have to have the vehicle worked on . I wouldn't recon-mind anyone to go there .

The Auto Zone store at 1926 candler rd Decatur,Ga . The manager Earl Wright has the most profound way of dealing with customers to whom is spending money at Auto Zone. His attitude is very bad. Someone need to do something about it. I send all my customers to Auto Zone because of the prices are great. People that work under him are not happy. I will see if things change at this store within the next few months. If not I will need to send my people to other stores.

Went to the auto zone at 895 keith street in cleveland tn and got the absolute best service ever imaginable! Battery light was staying on in my car and was going to have it checked. The manager, joshua, came out to check the battery and also the alternator. After finding that we needed a new alternator, we purchased it, and he helped my husband, which had just became my husband the night before, change the altenator. Wanted to say thank you ssssoooooooo much for the help and wonderful customer service. We will use auto zone for all our vehicle needs in the future. And again, thank you josh!

1/20/2012 I had the worst experience at the store in Pasadena ca I bough $200 worth of stuff they shorted me with one spark plug I had Togo back to get it I stood on line and I was totally ignore I asked to talk to a manager , he's name was Ricardo lopes he was absolutely rude He told me he could do we're ever he want because he was the manager this was the worst experience in my whole entire life, o will never go back to you're store , , my name is Lou , I will love to talk to someone that is above Ricardo lopes please call me at 6266160141.

The manager at your Excelsior Springs store went above and beyond the call of duty when he sold a battery to a person i had hauled from in front of the Sears store to his store. Not only did he sell him the battery he took tools and drove his own vehicle back to the Sears store and installed the battery in his truck. The out side temperature was 18 degrees, he told us to stay inside the store where it was warm.The man i took to Auto Zone was so happy as he was elderly and had no tools with him. I can not remember the managers name but I would like to thank him for the elderly man,and myself. This happened 01/17/2012, Thanks again to the manager at the Excelsior Springs AUTO ZONE for your kindness to the elderly man with no tools.

I received a $5 off $25 purchase COUPON: I bought $40 bucks worth of stuff. When I presented the coupon to the jerk-clerk (In Hespermia, CA) I was told, "Can't take it, cuz the stuff is 'on sale' ." Well, the coupon is WORTHLESS B.S. I guess: everything in the store is on sale--nothing is list price. Asinine. Jerk-b@stard clerk nullified a legitimate coupon savings. Come to think of it, LAST time I tried to use a coupon, manager told me 'bar code doesn't scan--you'll have to call district manager. . .' I said, "Screw it" and threw the worthless coupon away. Moral of the story: Auto Zone issues BOGUS coupons which are impossible to use or are refused at the check stand. Screw Auto Zone.

Hey, does ANYBODY read these postings? There are ALOT of one star ratings!!! Shouldn't the district manager check out these complaints and make a move to correct / rectify them?? My store manager (In Hespermia, CA) is NICE. But some of her clerks are walking idiots. My company and I (Route 66 Ranch) own and maintain approx 30 vehicles, R.V.'s, trailers, trucks. Never have a problem when the manager is there. But watch out for the idiot clerks when the manager is off, out to lunch,or otherwise engaged!!??

My wifes car had a bad battery so i called auto zone (my go to auto store) to help her purchase and install the new battery. My wife arrives two employees on shift no customers and they tell her they are not "equipped to change it" bad business no more auto zone. I run a business that has 7 vehicles with constant need of parts! Thank goodness advanced auto parts was right down the road to help my wife. Good-bye auto zone!

Hi: On 1/09/12 I went to the Galt,Ca. store with questions about my trucks performance. The name of the employee that helped me was Paul. Paul was very polite and extremely knowledgeable about automotive. Paul instructed me and sold me the things I needed to solve my problem and my truck is running great again. Thanks Paul, you are the person that I will come see for all my automotive needs.

Ordered several items for Christmas. They shipped 1, but charged me for the entire order. I called the see where the others where, but was told it would take 48 hours to get an answer from the fullfillment center. That was 4 days ago! I called back, talked to the same person, now the other items are out of stock! The supervisor was clueless as to the procedure and refused to give any contact information for the fullfillment center. So why was my credit card charged? Thats their policy!- total fraud!- NEVER USE AUTOZONE.COM!

I purchased a battery from the Autozone on 14th Street in Huntington, WV on the advice of your technician, who said the cells were bad. Up to that point everything was working fine--no electrical problems, except for a poorly performing battery. The same employee installed the new battery, and upon turning ignition switch, I was surprised to see there wasn't any response. No lights, inside or out or any evidence that a battery was even in the car. At that point, he unhooked the connections and turned it around and re-attached the terminals, with the same results. The car ended up sitting in the parking lot for two days until the mechanic I hired replaced a fuse. It started, but the voltage regulator inside the alternator was wrecked. So, I'm also having it replaced and please let that be the end of it. I firmly believe that he crossed the wires the first time and blew out my electrical system. All I wanted was a battery, and I ended up with a badly damaged car. The manager of the store and his manager (who I never spoke with) offered me a ten percent discount on another alternator, and that, with a bunch of double talk and a sleazy attitude, is all they had to offer. My husband owns a trucking company, and over the years, Autozone has benefited to the tune of thousands of dollars from his business. Never again. He'll tell all of his buddies, and I'm spreading the word on the Internet. No more Autozone.

manager of store was NOT helpful....he was actually pissed off....I told him I'd take my shopping elswhere,while trying to get the right starter for my vehicle...a return...he said,while trying to exchange the part...MAYBE YOU SHOULD SEE IF PART WAS RIGHT BEFORE TAKING IT !!! I said YEP...MAYBE,.. and next time I will go somewhere else...he GRABBED the EXCHANGE...and said GO SOMEWHERE ELSE....so,I said,SORRY...just want the RIGHT ONE...SO,manager said OK...I'LL DO IT...PEED OFF...and he said NEXT TIME shop somewhere else....A MANAGER FROM AUTO ZONE in Allen Park,Mi...NO CUSTOMER SKILLS....should NOT be a manager of Auto Zone...