Autozone, Inc Corporate Office & Headquarters

By the way I failed to mention they blew my whole air unit

I WAS TREATED VERY BADLY TODAY AT ONE OF YOUR STORES HERE IN MACON GEORGIA. The store is located on vineville ave. An employee by the name of TASHA COLE MUST BE BIPOLAR OR ASOMETHING. SHE SEEMS TO THINK SHE CALLED ME TO INFORM ME ABOUT A PART I AHD BEEN CALLING ABOUT FOR HOURS. SHE HAD THE MOST TERRIBLE ATTITUDE AND EVEN STARTED CUSSING ME OUT ABOUT THE PART. I WAS SO SHOCKED AND IN DISBELIEF. ESPECIALLY SINCE SHE IDENTIFIED HERSELF AS BEING THE MANAGER WHEN I ASKED FOR ONE. I MUST SAY, I WILL NEVER SHOP AT ANOTER AUTOZONE IN MY LIFE. OREILY IS WHERE I WILL BE SPENDING MY MONEY. THE INFORMATION THEY HAVE ON THEIR STORE WINDOWS TO REACH DISTRICT MANAGERS ARE FALSE INFORMATION. THEY THINK PEOPLE DONT HAVE SINCE TO GO ONLINE AND GET THE REAL INFO. WHICH IS WHAT I DID TONIGHT. I CANT BELIEVE THIS, IM STILL SHOCKED AND HURT BY IT.

I posted a review as you can see prior to this one.I purposely did not read any of those prior reviews . I went back today to see if my review had been posted and read all of the re view's prior to the date I posted one. It says this is not affiliated to Auto Zone but I sure hope they are reading them other than my review every one had something bad to say about your customer service and how most of your counter people deal with the public. I don't care if you gave the parts away your people are what sells and represents the company and it's leadership. Good Luck

Recently I purchased some parts for my 91 Toyota on Auto Zones Web site I found all my parts and numbers along with a description I was buying a radiator it said it was a 3 row copper core with a brass tank the picture looks identical to the original equipment .What I got was a radiator with plastic tanks and the core looks like a over sized 2 row made out of aluminum.I went back to ask the guys about it at the store where I picked it up they told me that was all they could get. Don't get me wrong it may be just fine but fix your web site so it shows what you are selling I would have went a different path for a radiator. I know all the new vehicles have plastic radiators I just feel mislead ,I have in the past had good luck with your company I don't want to see that change.

I have been a customer of Auto Zone since the business opened in Utah several years ago. I have almost always been treated somewhat professionally, but today the camels back was broken. I went to the local AutoZone store on 7800 South in West Jordan, UT a couple weeks ago and bought an item that turned did not fit the application I was going to use it for. Today, I was in the neighborhood and brought it back for a refunds. (The item had not been used in any way.) When I enterd the store, there were five other customers present besides myself. Two were at the parts counter, two were shopping and one was at the checkout register. I stepped in behind the person at the register, who was waiting for one of the sales persons to find a box in the stack incoming boxes of parts. I waited patiently for about five or minutes until the sales person found the box somewhere else in the store. After the sales person rang up his sale, I stepped to the counter to be waited on. In the meantime, the two shoppers found their item and stepped to the line to be waiated on. When I stepped up to the counter, the sales person said I was in the wrong line. He didn't ask what I wanted or anything, but assumed I was buy the item I was returning. When he discovered I was returning something, he got frustrated and "rattled" and said, "You have to get in the other line". I was at the head of the line, or in other words, I was the next customer to be taken care of, so I don't know what "other line" he was referring to. I had been standing there now for nearly 10 minutes, patiently, waiting to get my refund and move on with my business, but the sales persons remark infuriated me and I threw the item in one of the boxes on the floor and walked out. BAD, BAD BAD CUSTOMER SERVICE!!!!! I am so mad that I have told the rest of my family never to shop in an AutoZone business again because of this rude service. My dollars may be few, but we do spend a considerable amount each year for parts and accessories in that and other AutoZone stores. Not anymore. From now on I will recommend Checker, Bradshaw, NAPA or any other store before I step into a AutoZone store again. You have good parts, but service is what brings me back everytime. Sorry, AutoZone. You lose.

did not want to honor warranty even with receipt .Horrible Customer Service never will I go back !

I just wanted to let you know that there was an employee that got into an accident with one of your delivery vehicles in Michigan (about two weeks ago) and she supposably totaled the truck. When she contacted the store she still works at to let the store manager and district manager know about her accident she informed the store mgr. that she had smoked marijuana the night before - they asked her to come to the store so they could help her clean out her system to go for a drug test. I guess you condone drugs in your company and I will NEVER shop there again - and I have told other family members and friends as well - so you have lost a minimum of six customers at this point because of this situation and I am sure you will loose more. Someone better check into this and this girl really should loose her job - along with all the managers at that location (Clarkston or Pontiac - I think).

I would like to know Whats the reason why the mechanical can not go to the store to buy if he wear unifrm of mechanical. Im not agree with this because i cudnt't buy my parts because my mechanical was with my. This is descrimination.Is this only for part of queens or this is for all the country.?

i went to the 22 mile and van dyk michigan 48315 store to buy a light bulb i found it my self then went to the regester to pay for it .but all cashers walked right bye never will i go to your auto zone again im done with you guys plus one casher is fighting with a custermer thats wrong you need to check that store out

I have been employed at your dc since Feb 2010 through Manpower. In May I was moved from Recall to Pick to Light. I worked hard, always came in early, always offered to stay late if we got done early and always had a positive attitude. In July my Advisors recommended me for a permanent position. I was told by Lori Reeves in HR that she was too busy to get my paperwork done and it would be "a while" After several attempts she finally sent me for a drug test on 8/18. I went to Medilink. I wasn't able to give them the full sample they said they needed. The woman there, Tara dumped out my sample and told me to "Go next door to the convenience store to get a Coke and come back in 30 minutes." I had to run to Walgreens so I went to town, got a drink & a birthday card for my daughter. When I got back to medilink Tara had left. I was told by another staff member to "come back later" Shortly after leaving, I received a call from Manpower telling me I'd just been terminated. When I asked why, he said because I'd left the drug screen. I called Lori Reeves and explained what had happened. She could not have cared less and was extremely rude. She said you cannot leave the premises during a drug test and Tara told her that she told me she would go next door and get me a drink. When I went back to speak with Tara in person and ask her to please tell the truth, she sent another employee out to talk to me. The liar couldn't face me. On 8/18 and at 8am on 8/19 I called Joey Hamm the dc manager and explained the problem. He said he'd talk to Lori & get back to me. 7 hours later I called him again. This time Lori intercepted my call and told me she believed Tara, I was lying and they would not consider hiring me or even let me go get my personal effects from my locker. I have been an autozone customer for many years and so have my family and friends which now include 300 Facebook friends. Most of which will not be coming back into an autozone store again. The sad thing is that during my interview the operations manager Greg asked me what I liked most about working at autozone and I replied, "The way this company treats their employees." I was obviously mistaken.

My husband and I visited your store in Acworth Georgia on Cobb Parkway at Mars Hill. We were looking for a product to help repair a few scratches on our two vehicles. We approached the counter and told the young man what we needed. His response was "I don't know anything about that. If we have anything it would be in aisle two." And that was that. It was as if he felt his pay grade did not require him to come out from behind his counter and help us find what we needed. This happened on Sunday August 9 late morning/early afternoon. We realized that we did not need this type of attitude and left immediately. From there we went to O'Reily Auto Parts, spoke to another young man who gladly came with us to find what we need. Efficient and pleasant. You have just lost a family of customers.

aug 8 2010 4:37 pm. i needed a vehicle speed sensor for my honda accord. i called one of your store#3734 to find out if part is available.salesman said it was available.so i drove in to the store and when i came in,there was this young salesman wearing a red shirt looking at me from the time i walked in like i was going to steal something.so i came up to him and the only words that came out of his mouth was;;;can i help you or something.there was no greeting like thank you for coming to autozone how may i help you sir.i was thinking,i have been doing business with autozone for 20 years and this was going to be the first time that im going to be treated bad.so i told him what i needed and he gave me the first item.and when he asked me if i needed something else,i told him yes.so on i told him it was for another car.what made me upset was when he told me that oh you could have told me that earlier.when i finished paying.he dropped the receipt without saying thank you have a nice day pease comeback.sometimes peaople need to care of what they do to suceed.this young man did not want to work there.idrove 40 minutes from my home to this store#3734 to get what i needed because this store is the only one that had it.on my way there thinking that i was going to be treated right like the past 20 yrs.i guess iwas wrong.people like that give your good name a bad name.makes me think twice from now on if iam ever going back to auto zone.your parts aare great but great parts alone are not enough.

i was wondering if it your policy to not recredit people credit card after returning a purchase i was at store #2594 in Chicago Il and it been two days and i still have not recieved my money back so i went to the store to see if they can find out what happend and all they did was give me the run around and tell me it my bank fault and now my bank has to call your credit department and it going to be a big hassle want to know how it bank fault if it was the store returing the money and it has not come through yet if you treat custermer like that don't think i will be returing to you store again Sincerley Suzanne jericho137477@yahoo.com