Autozone, Inc Corporate Office & Headquarters

This prob. wont go any farther then this but I got to get if off my chest...My husband is a otr driver for yall in Terrell Texas and has been for over 6 years.. I am so upset at them that I dont know what to do... The peons down at the DC has no care in the world for the drivers..... My husband drives 2 days a week to MS. and everytime the have a safety meeting they make it at 6:00am on Satuday morning. Well my husband dont get home on Fridays till 11:00pm and after he eats and takes a shower it is about 1:00am when he finally gets in bed...So your moto is we care about the customer well what about your Employees because with out them you wouldnt have customers... Something needs to be done about the way the Terrell DC is ran or there tis going to be alot of drivers Quit..... And about the people over trans is a joke also.. Please you have to care about your DRIVERS as much or more then your Customers.... Thanks for taking care of my HUSBAND and our Friends.....

The Auto Zone in Bluffton SC management is less then helpful, rude, unkind and very nasty when asking for help with items or returning a part which was purchased from them and were given the wrong item to begin with. My experience has lead me to use another auto parts store in the future due to the manager there being Joe.

I placed on online order because I needed brake pads and rotors. The online system said it would ship in 2 days so I placed the order (confirmation email said the same thing, that it would ship in 2 days). I called at the end of the third day to inquire on the status and they haven't even processed my order yet. Was told maybe next week it will ship out and that it takes 5 days normally to process online orders. ??? I ordered these because I live in the mountains and didn't want to risk having to drive down after I lost a faulty break pad - now it's metal on metal - happened instantly). Yet, I'm to wait until they get around to 'processing' my order. Also, they didn't have my pads in stock nor have they even ordered from their vendor. I was left no choice but to cancel my order with them and I will have to drive down the mountain to get some because I cannot wait that long. I never would have ordered them from them if I knew this would take this long or THAT THEY WERE FALSELY promoting a 2-day shipping promise (not delivery but processing the order for shipment). I will not order from them again.

i no can understood the problem of your employees. they say to me they dont understood what i say to them. i say to them i no understood them. i buy part it no the part i need and they tell me to buy. and i buy and they tell me no money back. do i look like i made of rupees....do i have a rupee tree grow in my back house. no my friend.

Yucca valley auto zone is the worst auto zone they cant get your parts right tell you one thing and say they never said that over the phone lie to you tell you what they wont do to cover your warranty part when it covered the dist mgr lies and is lazy (used car salesman)full of BS cover his ass please buy some where else send Autozone a message what happened to customer service

Went to Autozone in Fremont Ca on July 3rd around 4:30pm for some truck parts. While waiting in line I heard someone yelling and swearing. When I looked behind me to see what it was I saw that it was an employee standing by the doors yelling and cursing on his phone and smoking. I dont know if he was on his break or what, but whatever the issue was it should not have been in ears distance. I feel of he is like that on the phone in front of people he is probably like that to everyone. I walked out because I don't want to take the chance of him being rude to me. I will be taking my business elsewhere and so will my friends and family.

HORRIBLE, HORRIBLE, HORRIBLE!!!! (North Gessner location) My experience has been equally HORRIBLE every time I visit this location. Seems that my husband and his friend have the same complaints. First, it takes forever to get help. Waiting by them at the counter while they're doing nothing, doesn't suggest to them you might need help. You will not be asked if you need help; you will have to ask for help. Then, be prepared to be there a w-h-i-l-e. Also, as a customer, don't expect to be treated with any courtesy, even by the management. I wasn't. I purchased a new battery and the attendant told me he be out in minute to put it in. 30 minutes later, I was still waiting. I walked back into the store and he was walking out with another customer to check their car. As he was walking out, I asked him if he forgot about me. He said that he didn't as he kept walking out with the other customers. I reminded him that I had already paid and had waited patiently for quite a while. I needed my battery so I could go. Annoyed, he told the other customers he would have to help me. He eventually installed the battery. Again, a HORRIBLE experience. I will not go back to that Auto Zone. Liked: Disliked:

Autozone, Inc should be ashamed of itself! First, they make their employees go outside in the 100+ degree burning weather to install batteries. Not only are they out there but the stores are very unequipped to do the job right. They could at least provide their employees with some shade to take cover from the heat. I was at an Autozone in San Antonio and witnessed another customer who was so angry at the employee because he wouldn't go out to install his battery. Finally the manager on duty told the kid to go do and he ended up going out to do. I feel bad that a company that says they promote good customer service cannot even take care of their employees. Happy employees means happy customers! I'm just lucky I wasn't that kid and Autozone should start making changes before people start suing them for neglecting employee health!

you people need too understand we the customer keep you in business wihthout us there would be no a-zone yuor employees are rude crude &obnixous they all need training in customer service with all the bad things being said about a-zone you think someone would wake up and smell the roses before its to late and the next thing you know bam no more a-zone

THESE PEOPLE SUCK GIVE YOU A WARRANTY FOR A LIFETIME BUT WHEN YOU GO BACK TO UTILIZE IT YEARS LATER, ITS PROBLEM WITH THEM JUST LOCATING IT WITH JUST YOUR NAME. I DONT RMEMEBER MY ZIP CODE FROM YEARS AGO NOR THE FREAKING PHONE NUMBER. YOU NEED TO UPDATE YOUR POOR SYSTEM TO BE ABLE TO LOCATE YOUR CUSTOMERS INFO....I HATE AUTOZONE AND THEIR POOR CUSTOMER SERVICE....... THEY DONT EVEN DESERVE THE 1 STAR BELOW POOR IN MY BOOK

We have had to replace the same strut on our car 4 times this year because of defective struts purchased at AutoZone in Albany, GA. Even with a warranty on the strut and an original store receipt, they do not want to refund the entire price. The assistant manager says the manager has to refund it at the original price, but the manager is never there. After two days of the run around, corporate will get a call. With several other car part stores in the area, AutoZone will not get any more of our business.

Friday June 10th I woke up to a dead battery in my truck. I had no one to help me. I live hear an AutoZone and called them. I spoke to Kyle the mgr. He told me he would come to my house and bring me a battery plus he would install it for me. He saved the day! I then drove to the store to pay for it. He literally saved my rear end that day. I was 2 hours late to work, but at least I got there. THANK YOU KYLE!

i just made a call to auto zone on ann rd and let the phone ring for 10minutes and nobody answered the phone,i got mad and called another store on craig and simmons rds and wanted to talk with the manager and waited another 10 minutes nobody came to talk top me so i hung up the phone,now, if the managers in these stores don't care for their job , i'll gladly take it from them,i absolutely know how to treat the customer, i had ny own business for twenty years....when the phone rang i answered the phone regardless who was on the other end,,the question i have for you is a simple one if you care about generating more business for your business,who takes priority when the phone rings,,,the customer standing at the counter,or the person on the phone...because , if i'm at the counter and the phone rings ,i stand there till the guy gets down helping the customer on the phone,if i call in ,i have to wait till the guy gets done with his customer,,,now what is wrong with this picture,,,,,even,,, mcdonalds takes care of the people at the drive thru first....i think you people are loosing your shirt and another was loyal customer.... if you have the nerve as a ceo or whatever you are to call: my name is jerry and my phone number is 702-373-1470 these locations i mentioned are in the 89031 zip code

your store in shively 3930 dixie hwy, louisville, kentucky is the worst store i have ever been into. the manager rob gave money back on a rewards card to one of his friends. he lied his way out of it. the girl sharon is having sex with other employees in the back room. they fired someone the other day and they are going around telling us customers all this employees business!! which is wrong because the one they fired was the best employee they had. he was the only reason why i went to shop there. he was always helpful unlike these other fools. they all sit in the backroom ALL THE TIME!! with one employee waiting on customers and answering the phones. i waited in line for 40 minutes the other day!! and i know all these things because i know all these sorry ass people that work in this store!! something needs to be done!! personal business about ex employees should not be conveyed to customers at no time especially coming from the manager or the gray shirts!! THEY ARE VERY UNPROFESSIONAL and something needs to be done about it!!The manager fired someone for drinking a soda at 4 in the morning during truck and paying for it the next day, BUT HE GAVE BACK MONEY ON A REWARDS CARD TO HIS FRIEND!! where is the justice in that!! HE SHOULD HAVE BEEN FIRED WHEN THEY FOUND OUT ABOUT IT!! IMMEDIATELY!! HE DIDNT PAY THAT MONEY BACK ON THAT REWARDS CARD!! is this fair at all????? NO IT IS NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11

I was treated with the most horrible digrace anyone should have to go through. When I called up to our local Autozone I was told by some hispanic employee that maybe my husband should talk to him cause he'd know more than what I did about the part. Excuse me, I may have tits but I know a hell of a lot about working on cars and I sure in the hell do not appreaciate that one bit. After we got the part (they had to order in because they dont carry it, and the store is porrly stocked) they ordered the wrong part. I finally had enough and walked 3 block in upper 90 degree heat to take the part back and to talk to the manager to which he was rude, and told me that I was putting the part on wrong. Again, I knew how the part went on, im not stupid! i will never go back to your store and will start ordering my parts through the Ford Motor Company instead, they're even cheaper than your crap!

I have the displeasure of changing a "Lifetime Warranty" Starter on my 2000 Dodge Cummins after 20,000 miles. I noticed the product was re-manufactured in China when I put it in. That should have clued me in that it was junk, a $279.00 piece of junk. Why do you buy JUNK from China and sell it to the American public? If you have a reputable US company do the work your returns would drop by a HUGE margin. The local diesel expert stopped using your China junk starters since he had a 100% failure rate. He is even SPONSORED by Auto-Zone and will not use the China junk. Shame on you for putting Americans out of work so your corporate bottom line looks good for one more quarter. Short sighted narrow-minded Corporate Weenies are a HUGE part of America's problems.

I was having an issue with my car starting and went to your store #1454, on Veterans Memorial and in Houston Texas, which I have visited in past and have always received excellent customer service, however I was told by Stewart that he couldn't tell me what was wrong with my car since he left his crystal ball at home.........I was taken back like some one had slapped me.......O'Reilly down the street told me I needed a new battery cable which I purchased from them and will be doing all my business with them and will be telling EVERYONE I know about your crystal ball policy. Donna Kauffman

I was recently in your store in King NC to purchase an oil change advertised at the door for $17.99. It rang up much higher at the register, and when I questioned the price, I was told by the manager that he could not change a price in the register, so he couldnt sell me the oil at the advertised price. They were also very rude!!! Having been an Auto Zone customer for many years, let it be known that today will be the last time I step foot in one of your stores!!!!!!!!!!

Well Ive been to other parts houses in my day but i will always shop at Autozone, Ive felt ignored at XL parts house, overlooked at the oreilly, and treated less of a customer if i wasnt a shop at napa. Autozone really stands out, there is a difference. Im not saying i havent had a bad experience or two but there is always someone who knows what they are doing fixing the issue unlike other situations at other parts houses who just dont care because they have wholesale customers they care more about Thanks my opinion.

I have bought two struts from Autozone.com on 5/17 (order number 282449833) but have not received any info since then. i have emailed twice and called up customer service to day - still no response. the guy on the phone said that he will check and call me back. still nothing!! Whats going on?