Autozone, Inc Corporate Office & Headquarters

your store in meriden, ct. west main street. is the worst store you guys have. they don't open until after 8 am. when the sign state's that 7:30 am is open time. this is the worst store. staff sucks

Whatever happen to customer service. I to call several time before someone answered the phone and then was on hold so long I just hung up and called oriellys. Auto zone is going down hill fast. I suggest that allreader start a boycott. NO MORE AZ UNTIL THEY GET THE PICTURE.

I am wondering why store managers do not enforce the signs stating that working on vehicles is not permitted. I visited a store today that looked like a junk yard in the parking lot. The parking lot had recently been repaved and already there is coolant, oil and other debris from people working on their vehicles and leaving the premises looking like a junk yard. By allowing this practice to continue, your store managers are allowing your stores to look unprofessional and more importantly allowing your stores to be safety hazards. They are an eye-sore in their communities. Please tell your store managers to enforce the policies posted. I will be filing a complaint with the city of Alexandria, Va and county of Arlington, Va.

Called your newberg Oregon store-to price/purchase a cat converter for 97 chevy- gave girl detailed information-was told "cannot not even find it in they system-we must not carry them" she was in a hurry and less than helpful-called shucks-had a quote in less than 3 mins---guess who got my business??? geeez train your people if you want business

I just started working for autozone as a driver in arizona im looking for another job the mangers there in commerical are terriable the lie and steel from there own shops that are bringing them the money this is awful she should loose her

Recently had to do front pads and rear cylinders to pass inspection. Virginia Beach, Tim, # 2008 was extremely helpful. Had two damaged boots on cylinders, they exchanged parts with no hassle. I saved 500 dollars by doing the work myself and Auto Zone was a great help with great service. Thanks Virginia Beach Auto Zones.

I'm a loyal customer to whatever company I deal with . My experience with Auto Zone is poor customer service . I would not recommend them to my friends . St.Petersburg Fl. Store on 34th St.North . Stay Away .

Hello I just called the autozone store in Jackson, michigan. @ 734-6626545. The first person that answered was very rude to me. I ask a price for a part and it was almost double of what O'really's part was. I like buying parts from autozone. Anyway as I was explaining this the guy hung up on me. This type of service is inappropriate and I will consider taking my busyness some where else. I called back and ask for a manger and Tony answer. I ask him his last name and he was very rude to me. And also hung up on me. If I own this store and would check some community classes on communication for this two men. This is not serving the public in the right way. I hope you look into this, and please contact me if you need any further information. RESPECTFULLY Steve A. Mullins 734-883-1008

I was at the Eastpointe, MI stire 244550 Gratiot. 586-773-3729 and was very unhappy with service I recived from the manager Helen. I was doing just fine with an employee Jeremiah. I had got the wrong part so I came back with my husband to exchange the part I had informed the worker Jeremiah and he went to get the correct part. Well here come the"manager" Helen asking Jeremiah what was he doing and not to return the part he infromed her I had the receipt and had just purchased it earlier that day. Meanwhile he is goes in the back she says oh he's new so I will take care of you. Needless to say she got the parts confused and I will never go to Autozone again the way she spoke to her employee was disrepectful. Jeremiah apologized for the mishap. I have not seen him in the store I was told he was transferred out Helen should go not the employee that tried to assist me and my husband. I WILL NOT BE BACK

The store in orlando fl pine hills has the worst service very rude staff, they no nothing about cars. The management at this store is the worst I've ever seen a bunch of uneducated people. I refuse to step foot in another Auto Zone..it will be advance auto for me even if I have to pay more.

I just got back from your Cave Creek store in Phoenix, Az.and for the second time your store personal has save me a great deal of money, like about $120.00. The salesman name was Hank he went on and above his job and always kept a smile on his face. Regards Gerald Nyberg

I live in Brighton, MI and go to a Auto Zone Store on E. Grand River here in Brighton. I was having some trouble with the driver side windshield wiper it was raining pretty hard and I stopped by the Auto Zone because the wiper was not performing as it should have been. I'll cut to the chase an employee by the the name of Art K. is my hero. He found the problem and fixed it out in the pouring rain. The wiper on the drivers side needed to be adjusted and he got his tools and went to work and fixed the problem for me. You company should be very proud of Art K. and I hope he gets some much deserved praise for going beyond the type of mediocre service offered by most companies these days. Art K. is truly a valuable employee and should be treated as such by your company. I also would like to mention the young man who first tried to help but when things didn't go his way he because disgusted and when I asked him what I could do to fix the problem he just shrugged his shoulders and walked away. That's when Art K. asked what the problem was and went to work and fixed it.I would suggest that young man needs some training when it comes to customer service and how to deal with people.

I went to Auto Zone in Charleston, SC today. Tried to return something without a reciept. The guy looked it up in the system. Then told me it had no warranty, and then told me to wait on the manager to see what he says. So the manager told me I couldn't return it, because the guy couldn't find it in the system. Then even though he did, he turned around and said he didn't find it. Which was a lie. So I didn't make an issue out of it. I guess I'll just be out of 70.00 for something I cannot use, because I no longer drive that vehicle. I asked the manager for a dianostic test, and he told me that it could be several things; from my water pump going bad, or my sensor, or thermostate. He never went outside to check. I thought the point of the test would be to tell you what the problem possibly is. Guess I came to close to closing time, and he wanted to go home and feed himself. Instead of going to a gym, and loosing the 300 extra unneeded pounds he manage to pack on over the years. I WILL NEVER EVER BUY Anything else from AUto Zone. I will go to Advance Auto or Parks. Will be calling tomorrow to file a complaint.

I purchased a set of front axles for my Acura that were supposed to come with a life time warranty from your store #5936 in Temecula, CA off of Winchester. I replaced them once before with no issues. When I tried to exchange them again yesterday, It turns out that my warranty info was some how deleted from your records. I had my original receipt with me and the manager told me that the receipt was no good and that they only go off whats in the system. After looking at my axle, he then tried to accuse me of trying to return original equipment that was on the car when purchased. After arguing with him for over 20 minutes, he told me that if I wanted, he could give me a 10% discount on another axle. After telling him that I didn't want to buy another axle since I had a lifetime warranty, He told me that I should just go to Kragens or Pep boys. After yesterday, my racing team (all 15 of us) will never shop at your stores again. When word gets out, I'm sure other teams will follow suit.

This corporation is the epitome of terrible,I will never EVER shop at Autozone garbage ever again in my entire life. I was on a timeline,had a heatercore job and the customers car was in pieces in the shop, I called AZcommerical and they said they had it,so I go there and brought the part back;it was 10 YEARS OFF!

I dont know if its just me or what, but I ordered two things from the store and for the following two days i recieved no order or shipping confirmation email saying wether or not they have recieved the order. from my experience, most online stores usually send an instant automated email saying that the order has been shipped. So I typed the order number into their package tracking and it said that it was being process. Yesterday I contacted them on their site with my order number and not the tracking status says shipped. I have no idea if I should believe it because I still havent received a single email from autozone. Hopefully this doesnt turn out to be as bad as my experience with NAPA. that was weeks of sending emails and making calls on parts that they claim to be shipping by a certain date but when you call a few days after that, they say they dont have the part. My question for autozone is WHY NO CONTACTING THE BUYER VIA EMAIL??

today 3/12/11 i have been waiting 6 hrs for a part that is under warranty the part is coming from another one of your stores that is 5 miles away,your store personal are ignorant and don't care about the consumer.6 hours is not right if you care your store is in weymouth ma. after i get my part i will never do business with your joke shops again. i will never recommend your stores to anybody.thanks for the all the grief.

I want to say I had the best experience at store 2511 in Albuquerque NM a woman by the name of Holly was extremely helpful and went out of her way to help me I have been to many autozones across the united states and no one has given me the customer service she did she helped me figure out what was wrong with my car and now it runs better! Thanks holly! :-)

Auto Zone is the worst!!!

Been shopping at AutoZone for a long time. Would you please carry these new battery connectors called Gator Loc. I met the guys who developed them at the last SEMA Show in Vegas. I never saw anything like them and would like to purchase a couple pairs. When will you be carrying the product line? All the best, Chris