Ashley Furniture Corporate Office & Headquarters

Worst customer service. I purchase a bedroom set at Las Cruces, NM and the media chest was damage. The delivery guys took the piece back. Two weeks later I received the same piece back, and it was "fixed" with a touch-up marker. I called the service manager and he was very rude. He wanted for me to keep the damage piece saying that it was not that noticeable, but if I am purchase a new and expensive furniture, I need to get exactly that. I'm not planning to buy anymore furniture from this company. They need to hire better and more customer service skilled employees.

Went to Ashley tonight to buy a rug on there rug sale. Found a great rug at fair price. They said I would need to wait two weeks and I could not take the rug home. Was planning on buying other furniture as well. Since they would NOT sell me a rug I will go else where with my business.

I am very disapointed in your number 1 selling sofa I bought.The reason is because there is 2 people in this household,and where we sit on each end(armrest) is tearing all to pieces.Also where we put our head is tearing up.I am very disapointed because it looks awful in my living room.I'll send some pictures if you want.The cushins are fine.Thank you.

Currently I am making payments on a furniture set consisting of a sofa, love seat, end tables and a coffee table. The problem is that I was moving the coffee table and the corner of it broke off. It was suppose to be tempered glass, apparently had a soft spot. I have been waiting FOUR months for a new one. The company that I am making payments to said it was ordered. Where is my table top!!!

I had a couch delivered on Saturday. The two movers knocked on my door and tell me that they cannot bring my couch up the stairs. I said to them you have not even tried. They were very unprofessional. The bottom line is that I paid for a delivery fee and they left my couch outside. I had to have maintenance bring it in. I have bought households of furniture for them but will never use them again.

Bought a kitchen table decided to drive 60 miles for my house to get it so I wasn't charged $150 recieved brought home realized one of my chairs legs was longer calls dcustomer service they told me I had to drive back to wear house and they might have one offered no help wasn't sorry or apologetic after making serveral phones calls to corporate office I finally got them to send me a leg That's why we should stop buyin stuff in other countries cause its not made right want to take and burn table and go buy an American made one.

I purchased almost $2000 worth of furniture form the Woodbridge, VA store. The Sales Team Lead, Rod Boyd lied to me and led me to believe that I did not have to pay for weekend delivery when in fact that was not the case. What made it even worse, he would not call me back. I tried several tomes to call, but on each time he was never available. I resorted to calling and asking for the district managers name in which I was asked what was my name and where did I live. They needed to note on my chart that I wanted to speak to the the district manager. Finally I called another store and was able to get the information that I needed. This company is dishonest! Please believe me, they are dishonest. I will never and I mean NEVER buy anything from Ashley Furniture again. I feel like they were nice to me until the sell was made and then wanted nothing to do with me. Customer service is awful and be prepared to deal with that if you choose to make a purchase from this company. I wish I would of seen these reviews prior to my purchase!!!

I bought a sectional almost 2 weeks ago and i still can not get it delivered! I have taken 2 vacation days to sit and wait all day for no one to show. Come to find out they scheduled me on days when they do not even offer delivery! As of right now I have been on hold for 36 minutes and cant get a manager on the phone. I do not even understand how this place is still open. Im heading to the store to cancel my order and get my money back! Will never even walk into that store again and every person I get the chance to tell will know about this inexcusable service!

We purchased a living room set from Ashley’s Furniture less than 4 months ago and it has already completely fallen apart. The wooden frame and infrastructure have buckled in and are completely broken, which I guess should be expected when they are held together with nothing more than staples. The cushions have gaping holes and tears in the back of them and are completely flattened after three months. When lying on the pull out sofa bed, there is no stability and you are flung into the hole between the couch and the frame. Not to mention the sofa bed is about 2 inches thick and incredibly flimsy. I wasn’t expecting much, but I certainly was not expecting this. The Customer Service that we have experienced has been atrocious. We were told we would be contacted by a sub-contractor to come and assess the damage. After almost two weeks went by and we were not contacted, we called Customer Service again and were told that the contractor would be calling us that day. Once again, NOTHING. It was not until I told customer service that I had contacted the Better Business Bureau that the contractor was finally in contact with us. We were left a harsh voicemail message that they would be at our apartment between 9 and 12 the next day, an inconvenient time for two people who work during the day. Once calling back, we were told he would be at our apartment around 4pm. After leaving work early, to be home by 4, the contractor called us to let us know that he would be at our house by 7PM and would call a half hour before arrival. He did not arrive until 7:20PM and we were never called prior. Upon inspection he told us that our frame was completely broken due to a Manufacturer’s Defect and that he would not recommend to Ashley’s that we receive a replacement. He said that someone would come and fix the frame and we would receive new covers for our cushions. Mind you, the cushions themselves have gaping holes in them. He also said that he has seen this defect several times before. He was also not able to answer any of our questions and he said that the $100 protection policy we were hounded about when purchasing the living room set was useless and would not have protected us anymore than the Manufacturer's Limited Warranty. He also said it would take at least 3 weeks for any repairs to be made. We have been tossed around between the Customer Service Department and the actual store that we purchased the furniture from. What has happened to consumer protection in America? Both Bob’s and Raymour and Flanigan have return policies that benefit the consumer and have solved issues by the next day. No one has a solution and we are fed up. I want a complete refund for the set and I will never purchase from Ashley’s Furniture HomeStore again and I have already discouraged friends from purchasing there as well. I have already contacted the Better Business Bureau as well as written reviews on several reputable sites including Yelp!, Foursquare, Google Consumer Reviews, Facebook, Twitter, etc. I have also contacted consumer reporters at NBC News and News12NJ.

I purchased a dinning room set from Ashley, and a couple of days after they delivered I notice some indents on the table called and they basically told me nothing they can do because it was after 72 hours. What good was that for if they wasnt going to honor the warranty.. the customer service is horrible and they are in business to take people money..I will never purchase another piece of furniture from them again...I also sent a complaint to the BBB. I wasnt living in the my house at the time I had just purchase the home and explained to them that I wasnt living there when they made the delivery and after the delivery...

Never buy furniture from this store. I'm not a complainer in general and never posted anything in my life. My experience with the Fairfield, NJ branch was bad from day 1. The sales process of their salesreps, the lies they tell you just to buy it and it be a total lie and the price is ridiculous for the quality. I spent almost $4000 and I hate the furniture and within the first month filed a claim on the dining room table and they did nothing plus bought the $400 plus "warranty protection plan" too which went nowhere. I am ready to file now again and the furniture especially my couch was rarely sat on in the first year and we do not allow eating, drinking, etc w/ children and it is not even holding up at all. I can't wait to pay it off and never deal with them again. I am still waiting for over a year credit for the lamps that had to be returned for sparking w/in the first month too. Over $200 credit and still not given.

I have never in my life don't with such a horrible company. I ordered my table and they promised it to me by Christmas now it's the new year and I still don't have my table and they won't return my phone calls either. I will never do business with Ashley's furniture ever again to do their lack of business and ethical standards. Their customer service skills and ethical standards don't meet even expectations of the McDonald's. For all people living on the central coast in California don't ever buy furniture from the Santa Maria Ashley's furniture. The manager Brian there started yelling at me on the phone when I was getting upset because of asking questions on where my furniture was. For everybody reading this don't buy furniture from this business. Yes it's cheap but spend a little bit of extra money so you don't have to deal with the hassles of dealing with them.

We got a glider rocker from a friend that has a label under the seat manufactured by Ashley Furnishing Company. The glider rocker base broke while my sister in law was sitting on it with her grand daughter. They both fell backwards and my sister in law hit her head against the window still. The wooden base had split in two. We called Ashley Furniture Company to report this. The rep told me that I need to send a letter or email to them and explain what happened. I asked what good will that do. The rep said "probably nothing, they will read it and file it!" Consumer Report magazine (January, 2013) says that there are recalls on glider rockers. It listed the same description of of what happened to our chair but does not list Ashley Furniture Company in their report.

i received my merrion leather sofa and chaise 2443.00 what a mistake the chaise had to be replace and the new one was no better now they are going to rebuild my chaise in mmy home by replacing the supposedly high densety foam that is going flat and un comfortable and too short, the sofa love seat that are joined together the recliner is tilted from the other chair in the set . do not buy from ashley this place is a ripoff. i rate them 0

I bought a dinner set on Nov. 21st for Christmas dinner and it was promised to deliver within 2-4 weeks. The sales girl even said that it probably will deliver in two weeks so we relied on her words. However, after 3 weeks I still haven't heard from her so I called the store (Allen Wood Rd.) . However, I called a few times and left the message to have her call me back but nobody called back. Finally I got the chance to talk to the sales girl and she said she'll follow up my order and let me know as soon as she knows the status. After a few days still no call from her and four weeks promised delivery date is in a couple days aways. So I called her to ask her about the status of my delivery date and she said she haven't heard from the warehouse so she couldn't tell me when my furnitures will be delivered. Are you kidding me!? I still didn't lose my temper and asked her nicely why it took so long for the delivery. Before I questioned her more she lost her temper and said that I should understand their situation (are you kidding me again? You missed your delivery date and want me to understand your situation? All right, if she apologize and talk to me nicely I might tried to compromise) and said that she didn't have hammer and nails in her hands so it is out of her control (Come on, if she would have follow up my order sooner I don't think this situation would happened!). With her bad attitude like that I requested to talk to her store manager, surprisingly, her store manger didn't apology either and didn't want to hear any compaint I have on the sales girl, so I cancel my order (according to the contract I have the right to cancel my order if it was not deliver in 4 weeks). I just feel like no body cares in that store if the company make any sales. It really doesn't matter how much sales they have in their store if their service is that bad and they don't deserve my money! I'll never go back to that store again!

I give this company 0 stars!! My husband and I purchased a entire household of furniture from Ashley Furniture in Waterford Lakes in Orlando Florida in 2005 and 2006. We purchased 2 Leather Living Room sets 2 Bedroom Sets, Dining Room Set with Bar Stools, and Office Furniture (10 pieces). Mind you there are just 2 of us that live in our home (no children). I understand it is now 2013 but I thought leather furniture was to last forever that is why we purchased it. The leather from our couch, chair and ottoman is pealing. This furniture is barely used. I contacted Ashley January 2, 2013 and they told me basically to bad.. I had a 1 yr manufacture guarantee (which Ashley is Manufacturer) and I purchased the extended waranty that expired in 2011 and they told me nothing they can do about my furniture so basically to bad so sad for you!!! I just want to warn you the leather furniture you see in the store are FAKE.. If it was real leather like promised it would not be lifting and /bubbling/pealing... I am VERY disappointed in the service I recieved from this company in relation to this issue.. We have paid over $10,000 on furniture from this company I will NOT purchase furniture again from Ashley Furniture I promise I will let my friends and family know not to as well.. I am tempted to stand in front of this VERY busy store to let the customers going in know about the poor quality and customer service Ashley Furniture has.. As you can see BAD NEWS GOES AROUND FASTER THAN GOOD NEWS!!! I AM VERY UNHAPPY!!!!

We recently purchased an oversized chair from Ashley furniture. We were told that it could take up to as long as 3 weeks to be delivered but as little as 4 days. I has been slightly over 1 week so we called just to check on the status of our purchase and the representative on the other end was unfriendly and snickered while stating "well we don't ship one item at a time, there must be a number of orders before anything is shipped." That comment the way it was said and "what" was said along with these reviews has made me think twice on this and I have decided to go back and cancel my order. We just purchased a full king size bedroom set from Value City and they were very cordial and it was cost effective and we didn't have to wait 3 weeks either and it looks and feels fantasic. My recommmendation is go to value city. Very honest and reliable company.

We purchased a day bed from this place in September for my 9 year old niece for $1000 it broke after a week they defused to replace it and do did the $100 warranty they both pointed the finger at each other it's one if the beds that sits high up off the ground and my niece was in it when it hit the floor I live in Baltimore md and my father came down from Syracuse New York this weekend to fix it after my niece slept on a folded cot for 3 months after getting no where with this company we are thinking of calling out local new station next so my review is don't buy from this place looks like all the review are bad on here that should tell this company something ain't right

On November 15, 2012 my husband and I went to Ashley Furniture store in Flagstaff and shopped for a new living room set. We selected a sectional with a matching sofa, two coffee tables and a leather recliner. My husband has a disabling back problem and was in pain, so he went to wait in the car while I made the purchase. I gave them all the delivery info and paid with my credit card. For some reason which I cannot understand, they put the order in my husband's name, even though he hadn't even told them his name, and I don't know where they got his name from. It is not the central issue, I only mention it because it makes it difficult to find my order when you call the store. The furniture was delivered to my house on November 23. The delivery men handed me a clipboard and asked me to sign for it. I told them that I am too blind because of cataracts to read small print, and said I couldn't see where to sign. They pointed to the spot for me to sign, but never told me that the paper said I had 72 hours to reconsider the purchase. I found out about that later, but nobody explained there was a return policy and that I could return the whole caboodle if done promptly. There was nobody else at my home to read it for me, and even though I told them I couldn't see the line to sign on, they did not tell me what it said. I had no idea that I had a right to return the furniture. I had the furniture about an hour when I called the store and told them I had made a mistake and bought too much furniture. The store was so big, the sectional didn't look as big in the store. In my living room, it left only a 12 inch path to walk through. I apologized for misjudging the space, and asked them if they could please take back a couple of the sections of the sectional. I spoke with a lady named Karen. She did not tell me I could return any of it or all of it all if I wanted to. But she did tell me I could return the pieces I mentioned within 72 hours, however she said that I'd have to get it back to the store myself. We hung up and I spent the next 24 hours trying to find a truck and some men I could hire to return the furniture, but I was unsuccessful. I called the store again the next day and spoke with the manager, a gentleman whose name is Shannon. I told Shannon I really needed to return this furniture but I could not get it to the store. I explained that I am 60 years old, and my husband is 64 and we are both in poor health. I told Shannon, if we were able to move furniture, we wouldn't have paid them to deliver it, and asked that they send the truck back to pick it up. He agreed that he would send the truck to take back the furniture, but that he'd have to charge me for return delivery. I said that was fine. He began to check their delivery schedule and realized that the truck was coming back to my house on Dec 4 anyway, because the coffee tables had not been included in the load, so they were coming back in two weeks to deliver the tables. He said, "Oh, well, we're coming back to your house anyway, so I don't have to charge you for return delivery. " I thanked him and said, "But, it's almost two weeks, it's more than the 72 hours for return!' Shannon said, "Oh, don't worry about that, that doesn't matter, don't worry." I thanked him again and hung up. On the afternoon of Dec 3, I called Shannon to discuss the return arrangements, but could not reach him, so I left a message. He did return my call, but not for a few hours, and I had gone out, so I missed his call. The next day, on the morning of Dec 4 I called Shannon again and said, "Please let me return both the sofa and the sectional. The sectional is ugly without all of its proper components, and it is the wrong color. It's also miserably uncomfortable. I told him I wanted to keep the leather recliner and the coffee tables, but that the only thing cool about this sofa was that it was a sectional, and without the sections, it is undesirable. The other couch I only ordered because it matched the sectional. I also told him that they were very uncomfortable pieces of furniture and were not the color I ordered. He said he would only take back the two pieces I had mentioned within the 72 hours, and that if I wanted to return anything else, I should have told him so within the 72 hours. He said, "It's been in your house almost 2 weeks." I said, "Yes, but we discussed that, you said not to worry about that." He told me not to worry about the 72 hour thing, which is why I didn't call him back within 72 hours. He had said, "Oh, don't worry about that," and I believed him. When a manager tells a customer something, the customer should be able to believe him. I told him the tags were all still on the furniture and that I would gladly have returned it sooner except that I was waiting for his moving truck to be available, but he still refused. I thanked him for what considerations he had granted and we hung up. A couple of hours later, while I was still waiting for their truck to arrive, I phoned my son in law to ask his opinion, because he used to be an Ashley store manager, in another location. My son in law suggested that I call them and offer to pay for return delivery and pay a restocking fee. I thought that was a good suggestion, so we tried conference calling the store, again, together, and asked for the manager, Shannon. Shannon wasn't in, but they transferred us to the assistant manager, Karen. I explained to Karen that the sectional was too big with all its components, unattractive without its sections, and the color and comfort of the pieces is an issue. Seriously, the old living room set that I gave away to charity the week before was far more attractive and comfortable. Without the bright LED floodlights of the store, the color of the sectional is horrible. Karen agreed that the color is different in the store, because of the very strong lighting. I told her if they would take it back I'd be happy to pay a restocking fee and a return delivery fee, and would be happy to just get store credit, rather than a refund, so that I could select something different from their store. I also explained to Karen that it was time for me to refurnish most of my house, that I also needed a new dining room and bedroom set, and that if they would do me this kindness, a store credit would be satisfactory, and there would be business in it for them. Karen said, "Of course, and no, it's not necessary to pay a restocking fee, that's fine, and the delivery fee isn't necessary either, since we had the truck at your house anyway today." My son in law was on the line, partook of the conversation, and heard everything said. I thanked her, blessed her heart, and waited for the truck. When the truck came, the men said they could only take the two sections of the sectional, not the whole sectional, and not the matching couch. We called Karen, and she said after she told me the return would be fine, she spoke to her boss about it and that he refused. I asked Karen, "What did he mean when I called his attention to the fact that Dec 4 was more than 72 hours away and he told me not to worry about it? That seemed to mean I had until the truck came on Dec 4 to return it, and if he didn't mean that, what could he possibly have meant?" Shannon had told me I could make a return on Dec 4, and he never said the return had to be limited to sections of the sofa. I hope these people have recordings of their phone calls, because, Shannon sounded so kind when he said, "Don't worry about the 72 hours." I asked Karen to please have Shannon call me back, so I could discuss with him what he meant by "Don't worry about it" and so that I could negotiate a store credit rather than a refund. The delivery men waited a few minutes, but Shannon never called back and so they left with two sections of the sectional, leaving some of the sectional and the matching sofa behind, along with the items I have elected to keep, (two lift top coffee tables and a leather recliner). It is now several hours later, 10:30 am, and since Shannon still hasn’t called me back, I’m assuming he isn’t going to. The original contract was altered verbally by the manager when he said Dec 4 would be fine as a return date. He didn't honor that. The Assistant Manager also promised to accept the return, and didn't honor her agreement either. Nor did she phone me and tell me she wouldn't honor it, she just let me find out by making a fool of myself in front of the delivery men, when I said it was arranged. I have no options and this manager misled me when he said “Don’t worry about that” in response to a query about the 72 hour rule. No one at this store ever told me that I didn’t need to beg to return it, or that I had a right to return it or that I could return it all if I wanted to. I would certainly have told them on the day of delivery that I wanted to return it all if I had known that was an option, but they never informed me of that fact. When the manager was questioned on the 72 hour point specifically, he said, “Don’t worry about that.” I’m still stunned by how that flies in the face of logic. Don’t worry about it, Dec 4 will be fine, means returning it Dec 4 is fine. I will not want to shop at Ashley again, and I will not recommend it to my friends. Desired Outcome Desired Settlement: Refund Desired Outcome: 1) The store should revise it's business practices by making sure customers know that they can return any or all within 72 hours. I thought they were doing me a big favor to say they would take back 2 pieces, which is why I didn't ask to return it all. 2) The store should use the lady's name when the lady is doing the purchasing, so that the lady can reference her own order by giving her own name. It was very sexist to use my husband's name, out of thin air, when he wasn't even present during the purchase, and it made difficulty every time I wanted to speak to someone about the order. 3) When people say they can't see the line to sign on, it would be polite and considerate if the store employees could mention anything of great import that is on the paper. As far as I knew, all I was signing was something saying I had received the furniture. That's what they told me it was. They said it was just signing that I had received delivery. It contained return policy. Even the salesman never told me there was any return policy. If there was a return policy on there as well, it would have been very nice of the salesmen, the deliverymen, or the manager to make that clear in the first place. Saying, "Don't worry about it" is not the same explanation I got after the time had expired. 4) The store should give me a refund for this furniture and if not a refund at least a store credit. The 72 hour time limit does not apply as the manager made a verbal agreement with me that it could be returned on Dec 4.

I will never EVER go back here. I am writing this to warn others of the dishonest/unorganized/unethical organization. I have dealt with at least 3 different people that were "unable to help me," or was told a false or nebulous date that my furniture will be delivered. It has been over 60 days since I ordered my furniture. I was set to deliver TODAY, and yet, still no furniture................................... I will also be writing a follow-up review to let you know how they plan to deal with this.