American Airlines Corporate Office & Headquarters

I have a friend who worked 5 years for a subsiderary of American in the Dallas/Ft. Worth area. She gets 25 free flights a year in addition to a friend who doesn't use any of her passes. So she gives them to my friend whose children, grandchildren and friends use them. This may be some of the reason American is having problems.

After spending over $1100.00 to fly my daughter and grandson to see me, her flight was cancelled. After getting placed on another plane 5 hours later, her new luggage was torn, wheels were ripped off and when we made the complaint we were told that was NORMAL WEAR! EVEN THOUGH IT WAS NEW!! So when you buy good luggage and have to pay money to check it in, it is fair game for AMERICAN AIRLINES to see how well they can destroy it and not take any responsibilty for it.

I think that the way American Airlines employee's treated the American Veterian was most of what i would like to say, i will not go that low, But if your employee's kicked a service animal the Animal Control for that city should arrest those individuals, and fine american airlines for they acts while on the job. I have a service animal and i will never fly american airlines. Because they do not respect people.

the worst service i have ever had paid for bag and it never got on the plane and the was treated like crap in chicago and had no clothing to change in to call corprate and sat on hold for 1 hour and then got disconected AA is the worst and they dont care about there passengers

I had the worst experiences on a long weekend flight from MIami on AA, me and my friend both had migrants and the couple sitting behind us could not control their children. They kicked the chairs throughout the entire flight and screamed.... I ask the parents could they have the kids stop kicking the chair and the mother said there s nothing she can do..,. I want AA to reimburse me for this flight of hell.... The flight attendants could do nothing they kept asking the passenger to control her kids.... I just sit there while me ad my friend were in pure pain and the kicking of the chair continued the entire flight.

CHARGED $225.00 TO CHECK TWO BAGS.. SOUTHWEST FLYS BAGS FOR FREE.

I think American Airlines, should put someone like me in there, to straighten out this mess. No bankruptcy was needed. This problem happened several years ago. I could straighten out that mess without a high education, but with more common grounds, and a lot of common sense. It's simple and easy, but your airline is in trouble, by listening to those with a higher status.

I attempted to book a window seat (full fare - no "deals") in August for a December flight...to no avail. A Mr.Jeffrey Thompson attempted to placate me with how seats fill up 6, 8, and 12 months in advance. Come-on, 4 months in advance and there's not one window seat?? Looks to me as though "they're" reserving seats for themselves. So-be-it...I'll not fly American again.

Never get an answer from customer relations. I am at 6 emails to them and yet a response. I have been on hold for 32 min now......................................................................................................................................................................................................................................................................................................................................................................................still hoilding 33 min.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................still hoildin 34 min ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................35 min.................................................................................................................................................................

I had a very difficult situation regarding a missed flight for a client who is a disabled veteran. Cara W from the corporate office worked with me and resolved the situation. She is fantastic! I would definitely fly American Airlines anytime and anywhere. Great, great customer service!! Thank you!!

terrible airline...poor customer service...overcharging...and now charging for baggage when flying overseas! didn't have much choice on this flight but will never fly AA again! I said that back several years ago after flying AA to and from mexico. Had most horrific experience and AA made it so much worse. Will fly another airline from now on. No matter the cost!

I asked these people to turn down the air conditioning three times on the way home from LA to NY. A long flight of freezing discomfort. I go out of my way to fly annyone but these people. Despite everyone around me covered in blankets: they did nothing. And what's more I feel kike I am threatened when I complain!!!

I DONT KNOW HOW THEY STAY IN BUSINESS WITH THE ATTITUDE OF THEIR WORKERS. CORPORATE OFFICERS MUST NOT BE IN TOUCH WITH THE EVERYDAY PEOPLE THAT USE THEIR SERVICES. THEY HAVE NO PROBLEM TAKING YOUR MONEY AND TREATING YOU LIKE S---! THE CEO'S MAKE MILLIONS AND STAY IN THEIR LOFTY TOWERS LOOKING DOWN ON US POOR PEOPLE WHO PAY THEIR SALARIES AND LAUGH!!!!!! THEY ADVERTISE GREAT SALES AND WHEN YOU GO TO BOOK A TICKET THEY TAKE DOUBLE THE ADVERTISED PRICE OUT OF YOUR ACCOUNT AND THEN REFUSE TO REFUND YOUR MONEY OR THE DIFFERENCE BETWEEN THE AD AND THE ACTUAL PRICE THEY CHARGED, THEY USE THE EXCUSE OF "ITS NONREFUNDABLE" SO FLY OR LOSE YOUR MONEY. NO MATTER WHAT YOU TELL THEM ITS THE SAME STUFF TO DAMN BAD YOU SCREWED UP ITS YOUR FAULT NOT OURS SO EAT THE BIG ONE. SHUT UP AND TAKE YOUR LUMPS! YES I WAS TOLD TO SHUT UP I DIDNT HAVE A CASE AND I SHOULD FLY OR GIVE UP 375 DOLLARS OF MY HARD EARNED MONEY PERIOD THAT WAS WHAT THESE PEOPLE SAID AND WHAT THEY OFFERED WAS NOTHING NOTHING TO FIX THE PROBLEM NOTHING TO FIX THEIR ADVERTISING NOTHING TO FIX THEIR RUDE BEHAVIOR JUST PLAIN NOTHING. I HAVE TO FLY OR LOSE BUT I PROMISE I WILL NEVER AMERICAN AGAIN AND I WILL TELL EVERYONE THAT I KNOW NOT TO AND I WILL POST IT ON FACEBOOK I WILL TWEET I WILL ADVERTISE MYSELF SINCE APPARENTLY YOU CAN SAY ANYTHING IN AN AD I WILL DO WHATEVER I HAVE TO TO MAKE SURE THEY GET THE MESSAGE. WE ARE THE PEOPLE WHO PAY YOUR SALARIES WE ARE YOUR CUSTOMERS IF YOU DIDNT HAVE US YOU WOULDNT HAVE A JOB, WE ARE THE ONES WHO MAKE IT POSSIBLE TO KEEP YOUR PLANES IN THE AIR AND YOUR CREWS AND STAFF OFF THE UNEMPLOYMENT LINE!!!!!!! THE LEAST YOU COULD DO IS TREAT IS WITH RESPECT AND ACCORD US THE DIGNITY WE DESERVE AS HUMAN BEINGS. I WOULDNT EVEN HAVE GIVEN THEM ONE STAR BUT THE DIDNT GIVE ME A PLACE THE PUT NEGATIVE 1000000000000000 STARS! NEVER AGAIN! EVER!

"Worked hard for a company that does not care" is clearly lying. FMLA (not FLMA) is the Family and Medical Leave Act which entitles an employee, who meet certain criteria, to 12 weeks of protected absence due to a serious medical condition. A manager cannot "put you" on FMLA. An employee needs to apply for this protection and American is very generous in the timelines it allows an employee to apply for FMLA. I know they give even more time than the law allows to notify the company and submit your paperwork. It is okay to vent if you are unhappy about being laid off after 10 years on the job but you should still tell the truth.

Last year I travel with American two times and one time this year, I had the worst customer assistance and also when travelling this year I had hurt my lower back and require assistance, when coming back from Panama and arriving at the airport in a whear chair when ask for assistance with my carry on peace to put in the compartment above seats the flight attendant told me if you cannot carry that you should not have it with you, we are not suppose to help anybody do that, very nasty and then one of the passengers very nicely help me, when he saw that he try to help and then I refuse, I got his name and reported him in Miami and then to the customers relation dept. Last year when flying over we were detain at Ohara airpot in Miami because the plain was defective and for more than one hour and half were inside the plain until finally they let us out, we lost our connections I lost mine in Miami to Panama and for the next days I could not get any flights, then we ask for our luggage me and other passengers they called at the field and they deliver our luggage right there instead of the baggage claim area downstairs, when ask how we were going to take that from there across the airport out, one of the agents said it was our problem, then i complain to another counter and she order us a cart to put the luggage and then push it how is that? When taking my mother's ashes in another flight last year, the plain was again fixed while we were inside and when arriving in Panama were going in circles until they found us a place to land because the plain was two hours late. They fix everythig by sending us a voucher for pennys instead of training their agents not be so nasty and treat us better, but then they charge us $150.00 if change the reservations, $150.00 for a third luggage, $30.00 for the second one and $100.00 if the peace goes over 50 pounds. No regulations or any kind of respect for us passengers, only because we have no choice and have to take their services one way or another, our government should regulate those abuses committed with us and not let them get away with all this.

Welcome to the skybus company that hires criminals and treats customers like chit. My families vacation was ruined by the thugs that work at Miami AA Baggage service. They rifled through 5 of our bags taking electronics, jewelery and brand new clothing to the tune of $5,000. It is incredible that they were even able to leave their workplace with what had to be a couple of suitcases worth of my property. To add insult to the theft, AA has not made any contact with us after the claim was submitted 5 weeks ago (we did get the "sorry" postcard). I will never travel with them again

I purchased tickets for my aging parents last Christmas, and had to cancel their trip because of health reasons. The two tickets were roughly $1000, I called to explain my parents would never be able to fly again because of their age, and since I was the one who paid for the tickets, could I use the voucher for my family to go and visit them. Obviously the answer was "NO" because that is what was written in the policy manual. When they responded they said "we hope you understand our decision". My questions is how would they expect me to understand. Ethically, I paid for $1000 for services that were never performed I would think they would have a sense of obligation to honor their end of the deal. Unfortunately, all I can do is write a nasty blog and continue to wonder how these companies made it to the level they did. If I could rate them with a fraction of a star I would!

American Airlines corporate message,"Customer Loyalty" Enhanced Customer Satisfaction" Really! American Airlines failed in providing secial assistance to a disabled senior, changed seat assignment although special seats were already reserved and noted on the reservation. In addition to the failure to provide a wheelchair and special seats assignment, AA tried to charge excessive baggage fees that did not comply with their "posted baggage fees and weight requirement. Their customer relations department needs improvement in Quatiy Assurance. They are not effective in resolving issues but effective in defending the airline. In simple words, they don't care about customer satisfaction. Perhaps this airline should change their name to; Anti-American Airlines.

you people suck!!!!!!!!!!!!!!!! am never going to fly your airline an for sure tell everyone how much you are unprofessional YOU SUCK

WITH THE U.S ECONOMY IN ITS WORSE SHAPE SINCE THE GREAT DEPRESSION, HOW COULD YOU AWARD AIRBUS THAT HUGE AIRCRAFT ORDER. MAYBE YOU SHOULD CHANGE YOUR NAME FORM AMERICAN TO EUROPEAN AIELINES. YOU NEVER GET ME ON ANY OF YOUR FLIGHTS.