117 Reviews For American Airlines Headquarters & Corporate Office

Sucks !!!

This is the worse airline ever !

Why won't any AA corp # lead to a human. Does anyone actually work there?

worst airline ever

first and last time using american airlines. Rude and nasty employees, no one wants to help. worst experience ever!

Islamic airlines

I will never use your airlines again. I will tell EVERYONE I know to boycott you because you have turned your back on Israel. We don't need you

Frequent Passenger

Great airlines that has professional management and front line passenger contact service.

Telephone response

I've tried calling the corporate Purchasing Department over 20 times and am always told it's busy. I suggest you get a few more lines for them.

beyond bad

something has happened to this company -- the service has become absolutely horrible.


Just another horror story like everyone else--I will neither fly AA nor US Airways--some merger between bad and worse and no one cares!

handicaped service

At Charlotte, NC, dangerous steps sent for leaving plane. Finally sent a ramp. wheel chair assistance had been requested but I had to wait another 20 minutes. I missed my connecting flight.

extreme incompetence

Never rely on your customer relations department.Tired of waiting for your no response over 9months for the refund request due to a medical related cancelled trip with a doctor's note.


Your airline communication sucks!!!!

The Worst Airline

Even simple issues are a major battle. Customer service makes you wait a long time and then repeats non-information. Never will fly them again.

Substandard Customer Service

When I called regarding an issue the customer service rep said to me "that's too bad" - I'll NEVER fly with this airline again.


3 trips. 3 connecting flights with American Eagle. 3 delays. 3 different change of flights. American needs to be spending all the money they are saving on some new aircraft. Apparently all their planes cannot make a roundtrip flight without breaking down. Personnel at DFW uncaring. They get to go home and sleep in their beds while we sleep in the airport. I will never ever fly American again

Lost luggage

As anyone who has had lost baggage with AA knows, they refuse to pay for their pilferage. I am planning to file a class action lawsuit. I need at least 100 complainants. Please message me if you have a simular experience. Thanks.

unreliable/ incompetent

Use aa at your own risk! Purchased ticket 3 months in advance, They over booked our flights and sold our tickets out from under us and others, and left us stranded in the airport. On the flight we did make we sat in the tarmac on departure and arrival so long it caused us to miss the next flight after we ran threw airport like our A... was on fire. Going to make sure everyone I see or know is aware of what they did! The last dollar they will ever get from me/us! EVER!

Injured on flight

A fellow passenger pulled a suitcase out of the overhead bin and hit me on the head. My head, neck and shoulder were injured and I went to the emergency room upon arrival. The flight attendant gave me a bag of ice and said she would file a report. I requested help from the gate attendants and they did nothing. I am still receiving treatment one year later. The only response that I received from American Airlines was from their insurance department to inform me that they were not liable. Horrible customer service!!!! I will never fly on this airlines again.

Great job American Airlines

flight rescheduled by one day out of Chicago when a fired employee set fire at the airport and tried to kill himself. American Airlines did a fabulous job - the logistics getting people to and from destinations is mind boggling. We had great flights in and out of Chicago. There were delays, which was expected. The TSA was great, gate folks great, stewards/stewardess, all great. Pilots were fabulous. Lady next seat to me complained to me the landing was slightly bumpy. I was stunned by her comment - how ridiculously picky! Out of a very difficult situation, American was up to the task! THANK YOU.

Utterly unprofessional

I called to book a flight to Seattle from LA. The reservations agent didn't put the booking through. When I called back a few days later to check why the confirmation hadn't come through, I was told the seats weren't booked because I hadn't provided a credit card number. I checked with Amex, and they said AA had called to verify the card, but never put it through. They resurrected my booking at the original price - but tacked on a $75 fee...for their mistake! Never will I use them again.

customer service reps

Re: Dallas/Ft Worth, Texas This is 2014 where computers rule the world. Sadly, your people have not heard of such. One cannot depend on any form of communication when it comes to connecting flight info. The screens are wrong, your people don't know anything and will not call to verify or check any data. Lastly, they are rude when their colleague don't follow through. I'm the customer, I depend upon your people to provide me with the information and I can't do anything when this does not happen. Your reps should not take it out on the customer. The latter, I resent. Thank you. Maggie Majors

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