117 Reviews For American Airlines Headquarters & Corporate Office

Absolutely awful

Because of some glitch in American Airline's reservation system, they refused to let my son, and many other passengers that flight, on the plane. My son had his itinerary number and ticket #, but they refused him. They did not help him, they did not help him at the terminal not on the phone, and he lost a precious 24 hours visiting time with his 96 year old grandfather. I spent an hour on the phone with American, only to hear the response that they could not authorize refunds, and I could e mail Customer relations. Which I have done. Twice, with no response. None of us will ever fly American again. We have heard too many other horror stories to go along with ours.


I did this already was my complaint too much for you?


I was traveling from DIA to FWD to get a connecting flight to Springfield. I missed the connection due to weather. The next morning, July 12th I returned to ticket counter for boarding pass and was informed my ticket had already been used which was totally absurd. It was a computer error and no one seemed to be able to fix it until they called a woman named Katinia Bathe. Wow! what a woman, She overrode the ticket while simultaneously boarding and answering phone calls. She was nothing short of amazing. If I use American in the future, a lot of my decision will be based on the expertise of Katinia Bathe. You need a whole lot more of this caliber of employees.


I am trying to redeem my frequent flyer miles and I am getting a run around since last week. During the call they also hang up on me a couple of times. It is really the worst.

Gate Worker Thanks

Thanks to the initiative, attitude, and competence of a gate worker I was able to get on an earlier flight when my flight was delayed. The earlier flight was already boarding but she was able to get someone to find our checked luggage and retagged it herself. I made my connecting flight, my bags arrived with me and I and was able to keep dinner plans with special friends thanks to her efforts.. This happened May 22 and a month later I am still grateful and awed by her effort.

Stole my Luggage

American Airlines steals from customers and refuses to compensate! They lost and then refused to look for our luggage, we had to board a cruise with NO luggage, after 6 months they still refuse to give me any details of their baggage claim process. FLY WITH ANY OTHER AIRLINE!

Over 45 minute Flight delay due to a light bulb

The flight techs could not find a suitable bulb! Bumpy and uncomfortable landing in good weather. Will try to avoid AA in future travels.

just flat disappointed in Advantage customer service.

Worse Airline EVER

Do not waste your time or money flying American; the employees are inept, forget bad customer service; there is NO customer service! Do the country a favor and let them fold!! It's a worthless company with zero integrity and pride...pathetic!!


Great everything

aa you should be ashame

I took a flight from now to greensboro they tore my baggage up so bad it is not usable. I was told someone from corporate would contact me to fix it. Corporate said no Greensboro fix it. Then I was rd it was in process .then I was told to drive 1. And a half hours back to the airport to send it back at my expense. I just paid them $120 to fly 3.bags that as ripped.up...now spend $80.to bring it back to you.? I'm a senior citizen. Shame on you aa!

Service Pet Denied boarding until I paid the 125 dollar pet fee.

My daughter tried to fly home to San Francisco with her service dog but the American Agent denied her animal boarding as a service animal even though she is registered and we had all of the documentation that the American Airlines website required. We even went to the airport to confirm that she could board the day before and the counter agent said it was okay. Only after I paid 125 dollars for a pet fee were they allowed to depart. We had no choice as she had to get home. By the way she flew to Evansville on Delta with the service dog and had no problems. Everyone with Delta was more than helpful Do not ever fly American Airlines if you are handicapped or have special needs.

award mileage not credited

I have a AA Advantage account for over 14 years,trying to know why a recent mileage of 3,000 has yet to be posted on my account. several calls and e-mails to American Airlines and still don't have an answer!!!!!!

Horrible and Uncaring

Never use American Airlines to transport an animal. They lost our cat at Newark Airport. He was supposed to leave at 1:15pm but they forgot him in a cargo location and now I can't even get a straight answer out of Newark. They first said they didn't know where he was. Then they gave me wrong flight information. Now they say he'll end up in Ohio at midnight - after the cargo & ticket offices are closed. His adopters are driving from Kentucky and now will have to wait an extra 5 hours ... if their new pet shows up at all.

The worst customer service EVER!

We were required to check our CARRY ON BAGAGE which was damaged. Why allow passengers to carry on a bag when you are just going to take it away and check it. Charlotte in baggage at Las Vegas said they are not responsible, and could not give me a corporate office phone number, must be a BIG SECRET! Will NEVER fly on American again.

Flying submarine

We made reservations in mid March for a September flite from Kansas City to Chicago. When we arrived for our early morning departure, we found that we were stuffed in what amounted to a flying submarine and were seated in the third row from the rear. I am claustrophobic and the combination of this rear seating and the cramped seating arrangement made for a most difficult flying time. Clearly, passenger comfort is of absolutely no concern to this airline.

Angry Customer

I was told a employee found my ioad mini and now all of a sudden it is no where to be found. I have tried atleast 15 phone numbers. I spoke with atleast % people and no one can help me or give me someone who can investigate this matter. I am very dissappointed in AA. I will continue til I get my ipad back. Even if I have to contact the news. #Thieves

Free Tickets

I received a promotional offer for two free tickets for anywhere in the US. When I tried to book them the agent told me these were no longer valid as the promotion in my area ended a week ago. When I mentioned this deadline is not written anywhere on the postcard she replied there was nothing they could do but offer me a cruise. I wasnt aware AA was in the cruise business. The postcard I received only has the AMERICAN AIRLINES name on it. It says nothing about a third party. AA is this really how you do business?

Worst airline!

This airline is absolutely ridiculous. I was going home to visit my family from college. I was supposed to leave on the 17th of July and the night before I got a call saying my flight was cancelled. I flew out later that day into Dallas. I waited for a delayed flight that then got cancelled. They tried to put me up in a Super 8 in a bad area in Dallas. I had to change my entire travel plans because my family and I were going on a vacation because I wasn't a priority so I was going to be in an airport all day. After my trip the day of my flight returning home I got a call saying my flight was yet again cancelled. I did rearranging of my travel plans because I needed to get to work the next day. When I got to the airport my flight was delayed so long that I would miss my connecting flight making me stranded in Dallas again. Words can not explain how absolutely ridiculous this airline is. Trying to get ahold of someone to complain to is next to impossible. I will never fly with this company again.


Loss of my bag has made a difficult trip even more stressful. My mother is having cancer surgery in the morning, and I have only the clothes I am wearing. I was assured when I flew out of GRK that my bags would meet me in Detroit, of course that did not happen. I was told that my bags would be delivered tonight it is now after 10 PM.and I have not receive my bag. I am very disappointed in American Airlines, and feel there should have been some compensation for clothing till my bag was located or arrived. I am very tired and have to be up very early to take my mother to the hospital. Am I expected to sit up all night and wait for my bag? I was told my bag would be in by 8 pm at the Detroit airport, and that it would be delivered to the address I supplied, needless to say I am frustrated,if it does not arrive tonight what am I to do? Mary Young

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