Advance Auto Parts Corporate Office & Headquarters

My daughter have purchased several items for her Jeep from Advanced Auto with the "limited lifetime warranty" and several years later when the parts failed, I went back to them for replacements. I was told that since the parts were several years old they were NOT covered. I asked the manager to explain the meaning of their "limited lifetime" warranty and was rudely told to call the corporate office. I have also purchased parts from AUTOZONE for the same vehicle and did went back to them for replacements and was handed the warranty replacement parts with NO QUESTIONS ASKED! I will NEVER spend a penny with Advanced Auto Parts - NEVER!!!! I guess this also explains why AUTOZONE stock (azo)is skyrocketing!

I TRIED TO GET A JOB AT ADVANCE AUTO PARTS, I GAVE THEM MY AAPPLICTION AND A RESUME AND IT WAS GIVEN TO THE MANAGER AT THE TIME, AND THE JOB WAS DELIVERING AUTO PARTS. I TOLD THEM THAT I WAS A DISABLED VETERAN THAT I NEEDED WORK ETC. I HAVE CALLED THEM SEVERAL TIMES ASKING WHEN I CAN BE INTERVIEWED AND AFTER ABOUT A WEEK ALL OF A SUDDEN THEY TELL ME THAT THEY DON'T HAVE MY APP. COME TO FIND OUT THAT THE SO CALLED MANAGER THREW IT AWAY. THIS TOOK PLACE AT THE SAME STORE WHERE THEY GAVE ME THAT COUNTERFIET $20.00 BILL ON SOUTH 31ST IN TEMPLE TEXAS.

ABOUT 6 MOTHS AGO I WENT INTO MY LOCAL ADVANCE AUTO PARTS STORE HERE IN TEMPLE TEXAS ON SOUTH 31ST STREET CLOSE TO WHERE I LIVE. I WENT IN AND BOUGHT ABOUT $40.00 WORTH OF STUFF IN CASH AND IN RETURN I GOT $60.00 PLUS CHANGE BACK. AFTER THAT I WENT TO MY LOCAL QUIX STATION TO BUY SOME CIGARETTES, AND I HANDED THE CASHIER A $20.00 DOLLAR BILL FROM THE CHANGE I GOT FROM YOUR STORE. HOWEVER THE CASHIER TOOK ONE OF THOSE MARKSERS AND SHE TESTED IT TO SEE IF IT WAS COUNTERFIT, WELL GUESS WHAT IT TURNED OUT TO BE A FAKE BILL EVEN THOUGH IT HAD ALL THE MARKINGS OF A REAL ONE ETC. THAT INDICATED THAT IT WAS REAL. SO I TOOK IT BACK TO THE STORE AND I APROACHED THE MANAGER AND SHOWED HIM THE FAKE BILL, HE TOOK HIS LITTLE MARKER AND DID THE SAME AND HE SAID IT WAS FAKE. SO I SAID I GOT THIS FROM YOUR STORE A COUPLE OF MINUTES AGO ARE YOU GOING TO REPLACE IT? HE SAID NO HE CAN'T. SO I TOOK IT TO MY BANK AND THEY TESTED IT AND SAID IT WAS FAKE SO THEY TOOK MY MONEY AND SENT IT TO THE FEDERAL BUILDING IN TEMPLE TEXAS. THEY CALLED ME A FEW WEEKS LATER SAYING THAT IT WAS A TRUE COUNTERFIET BILL, THAT THEY CALL A BLEACHED BILL I DON'T KNOW HOW THEY DO IT BUT IT PASSED THROUGH YOUR EMPLOYEES HANDS WITHOUT BEING CHECKED AND I ENEDED UP LOSING $20.00. I WILL NEVER BUY FROM YOUR STORE AGIAN! NOW I HAVE TO MARK EVERY SINGLE BILL THAT I GET FROM ANY STORE WITH MY SPECIAL MARKER BEFORE I ACCEPT CHANGE FROM ANYONE! EVEN THE BANK!! THANKS FOR SCREWING ME ADVANCED AUTO!!! DON'T ACCEPT ANY CHANGE FROM THEM UNTIL YOU CHECK TO SEE IF IT IS REAL FIRST!

I sent my wife into the store with a peice of paper printed out 2002 windstar XL front brakes, she gave them the paper, paid for it and came home to give them to me, they sold her rear brake drums, I took them back myself and showed thew paper to the man working the counter and asked him what it said, he said front brakes and i showed him they sold my wife rear drums, he would not tell me who sold them and i asked for the corp. number to make a complaint but he said he would take care of it and refused to give it to me then said i had to pay more for the right item, i found the number myself on line called and made the complaint and was told i would be contacted within 48 hrs about it and they were so sorry, now it is a week later corp. blew it off and i called again with the same results of they will get back to me this place is the biggest and sadest joke i ever seen, do not do bussiness with this company unless you want to be ripped off please pass this on to everyone you can

I bought a flywheel, clutch kit and starter motor two weeks ago. I'm in the prosess of changing my 1979 Corvette from automatic transmission to manual transmission. I installed the flywheel, clutch kit then a muncie M81 rockcrusher transmission. I had it all ready to go, bellhousing, shift linkage, shifter, everything. I put the starter motor on and all it did was make this clunk sound. All week long I've been busteng my you know what trying to figure it out. Finally I went to Corvette Central, Corvette parts and manufacturer. They said I have the wrong flywheel Advanced Auto sold me the wrong one. I returned everything to them. No apology, nothing. I had to take every thing off. I am now dealing with Corvette Central, in Sawyer, Mich. I'll never go to the "Parts Pro", again. Same with Auto Zone. They are all whores. They're oil and things are high priced also, go to Meijers and you'll save about three dollars a quart. They can rip off the public, but if you were to rip them off you would go to jail. It's like that in all of America today. Oh, how I long for the good old days. There is no more honor or respect.

i put a job application in at the cumberland, ky store, was called in for an interview, gave the paper work for a drug screen, and told i'd be hired pending a drug screen. i drove 45 minutes away to the clinic i was told to have my screening. was called several days later by the store manager and was told i passed the drug screen, come in tomorrow so we can get you started working for us. i came to the store when/as i was told to and when i got there the manager,joe, told me they couldnt start me yet because they were still waiting for my background check. i thought to myself "ok why did you have me come in just to send me back home", oh well, it is what it is. since that time i have regularly kept in check with the store checking the status of my background check, but am told the background check is pending and they cant hire me til they get it. this has been going on for a month, i know it doesnt take a month to get a background check. i know they have hired at least one other person while this has been going on. needless to say, im back on the job hunt, but feel i have been done dirty and mislead. why couldnt he just been straight up with me instead of jerking me around just to give my job to someone else? it wouldnt be so bad, but in this process i have stopped looking for work and even turned down a couple of jobs thinking i would be hired with advance auto parts. im very disappointed with the way ive been treated. i have bills to pay. i didnt have all this time to waste not looking for a job thinking i already had one... just dont even know what else to say....

If they have a sale item you had better read the small print. I bought a 5 quart jug of penzoil that was to be 19.99 by the sign. Was charged 24.99 and when I asked the boy said that is only if you get the filter. I said why did you not tell me that. He failed to answer. This is the second time this has happened to me there. This is what is known to poor people as flim flaming/ or scamming. Sorry way to treat consumers.

The Advance Auto Parts store in Franklin, TN, store #8061 @ 100 Alpha Drive is the MOST poorly managed and run auto parts store that I have ever encountered. The manager there, Mike Mason, has NO people skills, management skills, knowledge, leadership or concern for customers or store personnel and is a total disgrace to the automotive industry and Advance Auto Parts. Upon being ignored by him repeatedly and received POOR customer service from him, my business and the business of friends and family is out of his doors for good. Please, do not deal with this manager or any business that HE has ANY dealing with. Beware........

I would like to praise your store on National Road in Richmond, Indiana. I have been in the store twice in the last two weeks due to headlights burning out. Mike and Clark are the employees that have waited on me. I am a 60 year old working woman who is on the road every day and I could not have asked for two nicer young men. I have a Sonata and the headlights are difficult to reach, but these young men were happy to install them for me and couldn't have been more pleasant. I realize that you typically hear only complaints, but I would like to compliment this particular store and these young men. It was so nice to be treated like a customer. That does not happen very often any more. Someone in that store is certainly doing something right. Thank you so much and I do hope that you have some type of incentive program in place.

I am a 10 year customer of Advance Auto. I received an email "Deal Of The Day" late Friday afternoon offering 35% off everything ordered on-line before Midnight Friday 3/2. A 30% discount was offered for Saturday and 25% Sunday. I need to replace an A/C compressor on one of my vehicles so I decided to take advantage of this offer. I created the order which was over $500 and applied the discount code "Friday32". The checkout screen recalculated and applied the 35% discount. GREAT! Then I saw that one of the items, freon, could not be shipped. I deleted the freon from the order and when the checkout screen recalculated, the discount was gone. I tried to reenter the code but it was not accepted. After waiting on hold for 29 minutes, I finally was able to t/w one of your sales reps (Faith?) who told me the discount was just deactivated. What?? How can you do that? She said, "I don't know sir, our mgr. just said he deactivated it. She said she could take my order and try to get a discount for me but it would not be 35%. This is absolutely ridiculous. Whether or not what you did was legal, you owe restitution to me and other customers caught in your stupid scam.

Theotis Chappell Sr. 11000 SW 218th Terrace Miami, Florida 33170 February 29, 2012 Cashier Store # 09243 Advance Auto Parts 22985 S. Dixie Highway Goulds, Florida 33170 To whom it may concern: This letter is to complain about service I recently received from Advance Auto Parts customer service representative, cashier on February 27, 2012, Monday between 9:00 a.m. and 9:30 a.m. I came to Advance Auto Parts on February 27, 2012 to purchase some Motor Oil for my vehicle. After I had place the money in his hand to pay for my purchase, he placed the change that I was getting back, on the counter and not in my hand. I had to explain my problem to him that I did not appreciate him putting the money on the counter and not in my hand. Then another employee started laughing at the situation and told the cashier that was servicing me that, “I was crazy.” I am a repeated customer at that particular store. Needless to say, I was quite frustrated with the way that I was treated by the employees that morning at Store # 09243. I expected a much higher level of service from your company, and I am quite disappointed. P.S. I did not receive any of these values: Our Values: 1. Inspire and build the self-confidence and success of every Team Member. 2. Serve our customers better than anyone else – help them succeed. 3. Grow the business and profitability with integrity. Sincerely, Theotis Chappell Sr.

I recently had an issue with my Prius 12 volt battery on a Sunday. I called the store in High Point NC and they said that the battery was not in their store but could be ordered and picked up the next day. The information that I was given was not correct as it was a HazMat item and it would be in the store 2 days later than promised. After explaining to store mgt that I nwas on a very tight schedule and that I had taken the day off from work due to that promise, the store mgr corrected the problem by purchasing an original equipment battery from the dealership and bringing it back to the store. After investigating and not wanting to take a chance on messing up the installation of the battery on a hybrid, he contacted the Toyota Dealership to have them install at the expense of Advance Auto. All I had to do was drive to the dealership and they installed it. Even though the situation seemed like one that would have me never returning to Advance Auto, the store manager made it right...and not at a low cost either. I worked retail earlier in my career and I learned from day 1 that every dollar you invest in customer service , you get two dollars back in profit later in time. This is a perfect example because Advance Auto is the only place I will visit for Auto parts in the future. Great job!

I went into the store in swansboro nc needing some help there was a guy at the computer that asked if I needed help after telling him what I needed he began to get a attidue and talk to me like I was stupid I became very mad and walked out after that I called the store to talk to the manager after telling her what happened the only thing she could say Im sorry you feel that way! Really? What kinda service is that and what kinda training do u give this unprofessional inconcerit people!

WE WENT TO THE OFFICE LOCATED AT: 16209 N DALE MABRY HWY * Store #9567 TAMPA, FLORIDA 33618 ... AND I WAS JUST TREATED HORRIBLY. THE BOYS THAT WERE THERE LIKE DRONES AND I WAS THERE FOR 5-MINUTES BEING IGNORED UNTIL A SLEEZY GIRL WALKED IN THEN THEY WERE ALL THERE OUT FROM THE BACK, WANTING TO WAIT ON HER. I WAS THERE FIRST AND THEY WERE ALL IGNORING EVERYONE THAT WAS THERE AFTER ME ... NOT JUST ME, I WAS THERE AT 3:45PM ON 2/14/12. I GOT MAD AT HOW DISRESPECTFUL THEY ALL WERE ANDI TURNED TO LEAVE ... AS I LEFT, THEY ALL WERE RUDE AND MUTTERED UNDER THEIR BREATH AT ME AND SO, I JUST LEFT. THEY WERE ALL TOTALLY UNPROFESSIONAL AND THEY ACTED AS IF THEY WERE IN A 'BOYZ CLUB' SO I FEEL THAT CORPORATE SHOULD NOW BE TOLD JUST HOW RUDELY THEY ARE TREATING THEIR CUSTOMERS ... AS FOR HOW IT CONCERNS ME, THEY ALL NEED TO BE REPRIMANDED FOR THEIR UNPROFESSIONAL BEHAVIOR. THERE WERE HISPANIC AND A LONG HAIRED HORN-RIMMED BLACK GUY THAT WERE IN RONT IGNORING EVERYONE.

Bought A set of brake shoes lasted adout a year and are down to metal to metal. Went in to check on warranty. they said they do not warranty the linings just the metal part of the shoes. So nothing we do to help but sell me another pair. This is the last time they will sell me anythig. Will pass this around town and help there sales. HA.

Becareful on purchasing any parts with a debit card because this has happen twice to us. They took the money out twice from our account. Then you have to argue with them for days to ever get it back. Very fusrating to have to deal with to get your money back. We bought brakes and they charged us twice for them. JUST BECAREFUL FOLKS!

Placed an order on-line for 3 items which the website indicated were in stock at store # 8796. My debit card was charged and when I arrived to pick up my parts the store didn't have them in stock. No one could tell me my recourse at this point and asked me to come back tomorrow morning. As I drove home I stopped at another Advanced Auto Parts -Store #8859 who was able to tell me the choices available: a) refund the debit card (money not on card for 5 days) b) have store #8796 request the mechandise be transferred to them from another store of the warehouse. (same day solution) My problem is why couldn't this have been done when I orginally went to pick up the parts. What happened to customer service and courtesy?

I went into the Lexington S.C. store today and was in line to get a part.When the 1 salesman finally yelled to the guy in the back for some help he walked up front and went to a kid that had come in after me. I told the guy I was next in line. He threw his arms up and yelled to me WELL I GUESS I SHOULD JUST COME HELP YOU THEN. What happened to CUSTOMER SERVICE? He should have said Who's next. I told them to shove it where the sun doesent shine, I'm going to Oreiley's. I WILL NEVER GO TO ADVANCED AGAIN.

The manager at the Franklin, TN store is a disgrace to the auto parts industry. Have been dealing at that location for some time now and will NO longer purchase from this location AT ALL. The overall moral at the store is deplorable. Sometimes when comes into the store it appears that the manager simply does not care and he does not even take the time to shave or clean-up. There really is a total attitude of abruptness, rudeness and the fact that it is a real inconvenience to bother him by either calling or coming into the store. There is O'Reilly's and Auto Zone very close by who value and appreciate my business and the business of family and friends. Will be sure to let everyone know that I can, NOT to take their business to that sorry Manager as do not want to line his locket. AVOID!!!!!!!!!

My daughter in law went to Advance yesterday and bought a bulb for my headlight and nobody offering to help bought the wrong size and when my son took it back was told because it was open and they had touch it that it was nonreturnable. WTH how was he to know it was the wrong thing and where was the salesman when she was buying? The story only gets better I guess the bulb is a Osram made by Sylvania and packaged in a Sylvania pack so they accused him of putting the old bulbs back in their Sylvania pack,don't you think the Manager of the store would know these things? Waiting for tomorrow so I can go pay a visit and hoping to find out who I need to call to get this jerk fired!