Advance Auto Parts Corporate Office & Headquarters

This concerns Advance Auto Parts in Niceville Florida, 32578. Located on John Sims parkway. Customer service is a joke; awhile back I went in and was ordering a few hundred buck worth of parts, I asked about their military discount,,no problem thsy stated, after ordering the parts the discount was not there..I asked about it and the counter rep rudely said you have to ask for it ..I did he said ohI did not hear you..so I canx the parts and went to another parts store..I have not been back there untill recently ..went in to get a few parts..competition was out, and the person at the counter had to repeat several time for someone to help him as he was new and the 2 folks in the back thgought it was funnny and were laughing..about it while I am in busness to repair cars not put up a bunch of clowns, today my son called about a parts ..they were so rude/discourtious on the phone he had to hang up in general when I go into this particular branch..the folks there act like thye are doing you a favor, questions get answered with lack of care or I dont really give a ....about waht you need..in general the poorest custtomer service in any auto part store I have ever seen.. thanks John Matthews

You people should stop wasting your time posting your complaints. This company is in it for the money. They could care less about losing hundreds of customers when they have thousands of new suckers buying from them every day.

Advanced auto in Hobe sound, FL will no longer be my store for parts or anything else. Granted I don't do any major repairs but I have bought my share of items to keep 3 vehicles running. I ran in the store today to recycle used oil and to purchase more on my way home from work. To my surprise I'm told it's now policy that the store will not take used oil containers, therefore I am to go in back and empty the containers in the recycle drum myself. It was almost to the point of being chided or snapped at for not knowing the prodedure. I would gladly wait for an employee to empty them for me a give me back the containers so that I would not get my good clothes stained. If I have to make a special trip to recycle I'll just go to their competitor where the man’s been in business for many years and as nice as can be. He closes early but that’s OK I’ll be making a special trip anyway.

your store on old winter garden road in orlando florida is a ghetto mess. They are rude and very nasty. They take their time and never have enough folks to help you. The lines are ridiculous and they service is even worse. Never again and I'm letting everyone I know to go to autozone instead!

Store 9161 in Casselberry, Fl has done an out standing job in helping me. I had an Ac problem in my 1998 GMC suburban. Hector ,Earl, Amanda and Dan did a great job answering questions helping me trouble shoot and providing me with the correct parts. You have a very positive and knowledgeable staff. Also shout out to stores in Oxford MS, Ponotoc MS, & Chas. SC (HWY 17)

I was promised a $50.00 off coupon based on making a $100.00 purchase around Labor Day. The coupon was to be e-mailed to me around Sept. 14, 2011. After not receiving the coupon in my email I telephoned advance auto care customer service line. They looked up my order number and stated that my order was not qualified because with the discount they gave me (20 percent off) that subtotal came short $9.63 short. The original subtotal was $112.96 well over the required $100.00 purchase requirement. I didn't agree with their view but was willing to spend the extra $9.63 to qualify for the email coupon. Then I found out I couldn't use the online service to order and that I couldn't use my PayPal account to make the purchase like I did online previously. I would be forced to telephone my next order and spend $109.63 instead of the original $100.00 requirement. I then felt like it was becoming too much trouble for an simple transaction that I should had been emailed the coupon as I already qualified. I finally was connected to a supervisor named Shawn (female)to try and correct the situation. Shawn was rude and refused to listen to my explanation and demanded that I must make a purchase of $9.63 right then to qualify for the email coupon. The money was at that point was not the issue but the poor customer service and the unreasonable explanation why I didn't qualify without making a $9.63 purchase. Shawn continued to be rude and refused to help or resolve the issue and clearly became angry. Shawn then told me to "Have a good day" which is in customer service the "F--k Y-u" code for anyone who you believe has given you an hard time. It is rude and an intentional insult used by those in the service industry to tell someone off without directly swearing or cursing at the customer. I immediately told her I didn't appreciate the "Have a good day" comment and I was aware of what it really meant. Shawn then became more hostile and repeated the "Have a good day" comment twice again before hanging up on me. I will never do business with Advance Auto again based on the horrible customer service and the false promise of an email coupon that I was clearly entitled to. I will follow up with a letter to their corporate office although based on what I experienced they only care about taking your money after a false promise to an email discount coupon. Stay away from their email discount coupons after the purchase. It's just the old bate and switch and they will do everything in their power to screw you out a rebate which probably enticed you to make the purchase in the first place.

Just want to post a big "Thumbs UP" to store #06410 in Augusta Ga. (by the Checkers Burger on Peach Orchard) Frankly, I was very pleased to see customers actually working on their cars out front with help from the Advanced store employees. We were greeted on entry, even though virtually everyone was busy. I didn't mind at all that I had to wait a short while for service and I'm glad I did. At first I didn't realize that the associate who helped me was at the same time, fielding occasional questions from co-workers. They were all in almost constant communication with each other without sacrificing courtesy. This guy never missed a beat! James "C" was friendly, skilled and honest. I especially appreciated his honesty because I know nothing about automotive. The battery (that came in my used car) was from a competing store and to check on possible warranty, it was recommended that I go there. We sure didn't find anything near service that could compare so we turned right around and came back! Advanced Auto Parts has certainly earned high recommendation from me. I'd give it a *10* if you had enough stars!

I went to the advanced auto on East oakland park blvd. in Ft Lauderdale and I feel I was given super garbage service by the store manager!! I bought a battery that needed to charge for 24 hours before using. I left it at the store to get charged but when I went back to get it, the assistant manager accidentally gave it away!! She was actually nice and said she would get ont there and charged so I could pick it up the next day and would give me a $25 gift cert. for the inconvience. The next day I went in she was not there but the store manager was. First he couldnt find the new battery and when he did it wasnt the same battery I bought. He was extremely rude and refused to give me the $25. When I was trying to explain what had happen he would say " ok, you said that already, can we move on" like I was anoying him. He acted like he did not know how to refund the difference in the cost where they gave me a cheaper battery than I originaly bought. He said I would have to just come back when the assistant manager is in. I was not about to go back there a third time because they could not do their job competently!! I just basically forgot about it, but of course I will NOT EVER go to advanced auto parts again. There are too many other choices for me to be belittled and talked down to. Today, a customer service person called me with a survey. I figured maybe he could solve this so I may once again go to the store. I explained, he asked me if I wanted the store manager to call me, I explained that the store manager was the main issue and then he said, literally, "ok, I got what I need, bye." He hung up before I could say anything else. Now, I do want the store manager to call me!! I would prefer the district or area manager to call!! I do not know your corporate structure, but I am sure there is someone that will treat me like trash.. Advanced auto used to be a store I shopped at regularly. Not only for car and motorcycle parts, but tools and car wash supplies. I expect my few requests should be easily accomodated...

I just attended the JDRF Walk to Cure Diabetes Kick-Off Luncheon in Wilmington, NC. Kenny Levy, your district manager is our Walk Chair and many of your area stores were represented at the event. I cannot begin to express my thanks and admiration for the enthusiasm and dedication of Kenny and your employees. The excitement, company pride and loyalty were palpable. The room was energized as they cheered Advance Auto Parts dedication to their customers and service. The creativity, hard work and generosity Advance Auto Parts has demonstrated in their fundraising under the leadership of Kenny Levy Is not only admirable but I think indicative of a company that nurtures a talented and loyal employee base, which in turn is beneficial to its customers. Thank you so much!!

Since when has it been ok for someone to be in one of your stores working if they arent on payroll? You have a general manager in one of your stores in mississippi that allows from what I gather from employees that lets his wife come in and work.i know by law she is not allowed to do that with out being on payroll also selling the shoes at another retail store I belive I would look into this if I was you because it could cause great libility to your company also he has a nasty attitude towards customers anyways and his employees and customers I come in a great deal there and its a wonder that I still do but the employees and asst.manager are wonderful (mosspoint advance is the location)

Re: Employee Commendation To whom it may concern: I am writing this letter in commendation for an employee on your staff; Scott. I am a regular customer at the Advanced Auto Store in the Kingston Plaza. Last night, I had an emergency with my vehicle, and Scott went above and beyond to assist me. Although my truck ended up being towed, I appreciated his help and assistance. It’s not often that you find people, especially employees willing to help outside of their assigned role. I hope this letter can serve as an exemplification of a valuable employee and excellent customer service. I have also forwarded a copy of this letter to your Corporate Office for recognition. Thank you again for your help on Monday night and for your stores continued excellence in customer service. I will continue doing business with you and make sure I spread the word throughout the community on your great personal customer service. Sincerely, Denisha A Goodman

DO NOT ORDER PARTS FROM ADVANCE ONLINE AND PICKUP AT STORE. If you do and the parts do not fit or are wrong, you will face a wait of 10 days to get refund. In my case, they would not honor a valid coupon sent online as the result of doing business with them before. When you call the hotline, be prepared for stupidity and lies. I talked to 3 people, 3 separate times, each with a different story, one would not honor it, one would. Then another dismissed it, then the supervisor hid from taking my call. I returned the part to the store and told them this is the last time I ever order anything from Advance. I forwarded a complaint to my State Attorney General for deceptive sales practices. Advance Auto is a poor place to do business, almost like dealing with an insurance company.

Ordered key with remote for vehicle. Was never called as was the agreement when it was ready . It was ready in two weeks from date of purchase . I was out of town for 2 weeks, and when I made inquiry as to what was happening with my order, was told they sent it back while I was Way. Manager mark took my order and acknowledged no one followed up to call Me. I find out Lowes can do the job in 1 day. That's all folks

Orlando FL store #09456 advanced discount auto parts reeks. I had been a customer before they merged advance & discount auto parts and years ago they did have some problems where the store counter people were not very knowledgeable but that aside discount auto parts was ok, but in years since the merger this company has gone down the tubes. customer service is a joke! wrong parts, long waits in line, inferior parts (I'm not going to waste my time recounting my many misadventures with them) I have experienced all these things. can't wait till the Auto Zone is open just down the street from them so I'm not forced to go shop there any longer this company has no interest in anything aside from the bottom line (a growing problem in America)

Gross misconduct by store manager, I've been trying to get in contact with someone concerning my wife and her boss having an affair in direct violation of company policy. The company goes through the effort to write a conduct policy yet doesn't bother to enforce it. Well in addition to that my wife worked at least 100 hours off the clock because the boss would make her life a living hell if the work wasn't done (sounds like Stockholm syndrome). Well seeing I haven't been able to get any response from corperate HR, I'm going to go to Florida wage and hour dept for all that unpaid overtime. I will continue to go up the ladder until I deal with the CEO if I have to. This psyco bastaed has to go.

Dear Sir / Madam, My name is Robert and last week I made a purchase of a starter for $185. I did not notice the rebate code until after the purchase was completed. I immediately made a call to Advance Auto Corp. and spoke to an operator whose name I did not record. The operator then advised me that once I returned the core I would be able to get a 20% credit right away and a $50 coupon that would be emailed to me. After I returned the core, I forgot about the follow up call until today when I received your follow up email. I spoke to an operator name Jasmine who stated that she spoke with her Supervisor, Paul, and that I need to make another Purchase of $100 or more in order to qualify. I don't think this is fair, if I have been told this up front and I would have been fine with it. However, this is not what I was promised. I use Advance Auto for all my automotive needs and would like to keep a healthy relationship, can you please fix this. Thank you for your time. Robert

My name is Dirk Cristle. I'm looking to get in touch with someone in the Headquarters/ precurement department. I would like to discuss business concerning the shirts and hats you order with the Advanced Auto Logo Embroidered on them. I am a representative for Logo Wear Direct. I would like to perhaps speak with someone who is responsible for the purchase of such materials. Please call me at; 901-347-3482 Thank you.

Our family owned business did parking lot striping at your Rochester NH store on June 7, 2010.The total invoice was only for $490.00 We did the work as promised on time and early in the AM so as not to disrupt your store's business operations. The store manager signed off on the invoice that the work was completed. He has even contacted his district office to try and get us paid. Despite numerous emails and faxes to and from Jamey Patten of your corporation the latest on 4/22/11 we still have not received payment over a year later. We have provided all paperwork requested; the invoice, your corporate vendor form and a W-9. When our company or any other Advanced Auto customer purchases items or services from your company you require and expect payment at the time of service. We were willing to give Advanced Auto Parts 30 days to pay after service was completed. This week it will be 14 months outstanding. I have tried to find email addresses for your corporate finance department online but to no avail. You certainly do not make it easy for a customer or vendor to contact your corporate office.

2201andrews blvd store ,asked for left and right moog upper ball joints arms. got 1moog and 1 trw trw are 50 bucks cheaper and way less quality.when brought back manager said part would fit,of coarse but i paid for moog part.he tried to rip me off name is james edwards./i think hes the manager of store

Advance Auto consistently outperforms other National Auto supply chain stores. They typically have the most knowledgeable staff members, while providing an instock and reasonably priced part. We have used them for years and will gladly continue to do so. They are not perfect every time, but they get it right the most of the time and generally do all they can to make it right for us as a customer.