Advance Auto Parts Corporate Office & Headquarters

Advance Auto Parts corporate thinks they are above the law. I filed a writ for garnishment for one of their employees who rented my house, never paid and wouldn't get out. I served the employee and Advance in 2006 and was told that said employee was no longer working for them. I went into the store in Traverse City, MI just a month ago to get wiper blades and guess who was not only working, but celibrating his ten year anniversary! I refilled the writ for garnishment immediately and got verification that they corporate office was served on 12/21/11, and they had 14 days tosend disclosure and start sending me some money from this loser, which will not get my house back, but there has been no response, so now I am headed to the court house to file a default against Advance Auto and in my opinion they are just as much a dead beat as the employee they are covering for!

Here's a interesting story. I pull up to get a Battery. I go inside and ask for the right battery. The saleman says, what kind of Honda Civic is it? I said, "It's right outside, wanna take a look?. He said it's okay and found the Battery. I then told him that I had to go home and install it so I guess I need to bring the core back Right? Without missing a beat he said. Yes! Not offering to install it like it says in the store or on the window outside. Silly me. I didn't read all the signs on the window pulling up. I normally don't do that when I'm in a hurry. Wouldn't you think, with "Good Customer Service", he would mention that they'll install it even after I asked if they had the right size wrench? He even came out to look at the size of the nut on the Battery. Did he offer to install it then????? Nope. When I returned the Battery, I saw the sign. FREE BATTERY INSTALLATION! Three cust servece reps told me. REALLY! Oh yeah we do that. One was the Manager who said who was it and I will talk to them. No appolegy.... Nothing! Will this review do anything? I doubt it very much.

Advance Auto Parts is the most sucessful auto parts business in Knoxville Tennessee which is where I live. After over 20 years of doing business with them I have never had one single problem. Just yesterday the check engine light came on my Hummer, I took it to advance they scanned the computer brought up code P0014, exhaust cam sensor. I bought the part they loaned me a 10 MM wrench I replaced the sensor. Within 25 minutes the problem was solved, repaired and I was on my way. Total cost about 34.00. Find another place where this can be accomplished. Impossible. Previously I had a 79 GMC P/U that I drove for 22 years, over the years many items need replaceing every single part except the tires came from Advance most with lifetime warranty, one part failure alt, which was replaced about 2.5 years after purchase at no charge. You gussed it I am a customer for life.

advance has become a big joke from what ive been reading and now i;m one of the vics.in md that means that they have gone STUPID i have tried to talk to management an have had some of the same problems as a lot of you all so im going to try BBB CA along with others i hope that will help them go OUT OF BUSSINESS.ANY COMPLAINT TO THE GOV> IS SUSSESPOS TO GET INVEGATITED (HOPEFULLY THIS WORKES).advance read this you will need it! THANK YOU

Computer system only hold info for two years, that is why they show no record of it from 3 years ago. It has a limited lifetime warranty which means the first time it fails whether it is 6 months or 12 years it is covered, but the replacement you get comes with no warranty. They sell parts they are not your book keeper. It is up to you to keep receipt. The receipt fade so when you buy something with a limited lifetime warranty make a photo copy, this way they can scan your copy if the original fades.

I spent one hour and forty five minutes on the phone with a Advance Auto Customer service representative just to be told someone will call you tomorrow between 12:00PM and 5:00PM to resolve my problem. I was told the same thing the day before and early the morning and they have continue to lie and be dishonesty with me. I requested a refund for a set of weaver gold brake pads which has show up in their system as pick up from store 4360 which they wasn't pick up by me and they customer service representative confirm that and said it was a problem their system, yet still I cannot back refund my money back to my visa where I paid online nor can I be granted my Weaver gold brake pads but Advance Auto get to keep money. So I a have contacted the CEO Darren Jackson to see if he can resolve this problem. In the meantime I going to blog about this terrible experience and sent out twitts on twitter and send posting about it on Facebook and tell all my friends and co-worker's about how Advance Auto treated me. Also I have a radio program online and I plan to talk about this whole matter on the air. So stay tune.

Lifetime warranty means nothing? I purchased a cv axle for my Dodge 1 1/2 years ago. No reciept to be found. Salesman told me they keep the recods in their system and there's no need for a receipt. Turns out, they don't have any record of the sale and no record of the part even being sold in the last 3 years. How could this be? Maybe so they dont have to honor their warranty?

My name is Pat and today I visited the store at 1605 S. Missouri ave. cLEARWATER, fLORIDA.I went to the store not knowing what to expect. I pull up turned off the car and went to turn it on, and nothing, I mean nothing. I met the General Manager Daniel, and he checked everything and I mean everything. Found out it was my starter. I didnt know what to do at that point so after calming me down,he even called a friend to put the starter in for me. Daniel went above and beyond to help me out.He even fixed my windshield washer line and checked out everything else.At 57 I have no clue what to do under the hood of a car. Thank God for Daniel, he was heaven sent to me today, and I know GOD will return the favor to him, God Bless you Daniel you went above what was expected of you to help someone like me. Again Thank You.

I went to advance auto in oak hill wv to but several parts for my car. They didnt have one part so they called auto zone which had the part. And sold me a part that wasnt rite. So i went back to return that part and stood there for 20 minutes waiting for a manager to put his code in for the return. Finally i got it returned and went to auto zone and got the rite part in 2 minutes and was on my way. I will never buy parts from advance again. Auto zone is my first choice from now on.

The advance auto parts store # 01244 at 3091 carlisle road in diver pa use to be the best store in York county. then there best employee went to a different store ever since they got people working there that can't look up parts and give you the wrong parts. I had to go to napa to get parts. There is one guy named Dan h that works there and every time I call I get him. He can't even find the right part I got a e brake cable tonight and he gave me the wrong one I told him that before I left the store he told me that was the only one for my 2003 jetta I took it home it wouldn't work I called and got him again what a suprise. I had him look up other jettas he said that was the one I called back at 8:30 pm talked to another guy he found a different cable they had told me I had 7 minute to get there I live 2 minutes away. I got there at 8:59pm the door was locked Dan was sweeping the floor I knocked on the door he tells me they are closed. About pissed me off from now on I guess I have to go to napa at least they can look up parts. And don't have family feuds in the store . I got a lot of parts and other automotive stuff from them in the past . And wish I could depend on them for my auto needs.

I recently visited a store with a banner in the front window that said free battery installation. Well I bought the battery and they came out to install it and popped the hood and said we can't install it because you have to take mud flap off under front tire. I have a 1998 chrysler cirrus. So that is false advertisment. Green Bay, Wi is location on east main street.

i would like to recommend one of your employees for a job well done. his name is Terrance Chester of your Bremen Ga store # 6403. He displayed something that your store(s) in the area have lacked; a positive attitude, a willingness to help & a pleasing personality. i recently ordered (02) K&N air filters for my CTS Cad & T-5 Volvo. I only initially went to Advance because of the price. my parts house was $10 to $20 higher, but i was pleasently surprised by Mr Chester's overall knowledge & demeanor.......As long as your personnel is as pleasant as Mr Chester, I'll continue to shop there....thanks

The Manchester Tn Advance Auto has to be the best...I went in for a new battery, after jumping off my car to get there...they installed new battery and the car went haywire. They worked for hours and I literally mean hours to figure out what was wrong. The car is an SRX Cadillac, they called the Cadillac hot line, got no help, called On Star got no help, called other AA stores called area mechanics...then when they realized I had jumped the car off...they went directly to the fuse center and started checking that...seems as if jumping the car off overloaded some fuses or chips whatever they were and they found the burned one and replaced it...AT NO EXTRA COST FOR LABOR ! They worked tirelessly and with a great attitude to get me back on the road and happy. When I say they worked hours....it was hours and can you imagine what that would have cost me at the dealership ??????? I can't say enough good about the Manchester Tn Advanced Auto store employees...........

Advance Auto Parts, Westerville Ohio. Manager lacks automotive knowledge and customer service. Have tried several times to buy from this location however with the arragant rude attitude of (BOB) i will spend my money elsewhere. I'm a retired automotive professional and am quite dissapointed in the level of poor customer service Advance Auto Parts provides. Bob on several occasions has been very rude and has a condesecending demeanor. As a automotive professional i find this behavior unnacceptable and a poor reflection on the company. If reflects the trend of customer service offered by poorly managed businesses, it's no wonder the economy is in the shape it's in. ATTENTION CONSUMERS!!!! It's your hard earned money, demand quality customer service, as for me i will never return to Advance Auto Parts. Napa, Oriely, Autozone will get my business. VERY DISSATIFIED CUSTOMER

I bought an alternator online and installed it. It worked for about 2 weeks and the battery light came on. I removed it and took it back to be tested at the Northlake store in Palm Beach Gardens, Fl. I quickly learned that the guy helping me was having trouble hooking it up to test it. He could'nt look up my order in the computer (even though I gave him the order number) all the while wanting to sell me a battery. Do yourself a favor and if Brady offers to help you, ask for someone else. It's bad enough I got a part and spent the time to install it and it lasted 2 weeks and I had to remove it and install another one. I finally asked for someone else to help me. Brad was helpful and was able to find the order in the computer but was unable to do a warranty exchange. He had to refund my paypal account and he said I had to reorder online and offered me to use his computer. Please!!! Are you for real??? I just want to exchange this bad part. He again said their is no way to do a warranty exchange with a part bought online. He had to refund it and if I wanted to I could again buy it online. Instead I just went ahead and bought it in the store and he was able to price match it.I was able to get it resolved and hopefully this one lasts longer than the last one. They really need to be able to do a warranty exchange. No money changes hand. It's just a simple warranty exchange. What is so complicated about that?

Advance Auto on Evans Pl in Omaha is dangerous to female customers. My married daughter went in and bought a battery. A store employee got her cell phone number and started phone harrassment/stalking of her. She called the 877 customer service number and a manager Lee Carhart called her back, and said after he called the store and talked to the employee in question said she gave her number to the employee.This is a lie. The employee got her information from the data input form purchase of the battery and warranty information. I had her file a police report on this event. The corporate office in Roanoke VA is 540-362-4911, and another 800 number is 1-800-314-4243. I went on the chat line contact and was told to call the customer line, but there isn't a phone number they would give out. Don't know if Advance Corporate officers read this customer service board, but they'd better train thier employees not to take secure information and use it for thier own entertainment. Some people, especially Dads won't take to thier daughter being harrassed and stalked by Advance Auto employees. Don't bother trying to contact them via chat line or phone. The important numbers aren't published and the "customer service" is outside the USA. SO, none of my family will ever enter an Advance Auto parts store again. O"Rielly's is the only one!!! brw1249 11/10/11 7:32AM

I remember when I used to go to advance autopart and buy their oil when they had real specials, now they advertise their oil at a great price but in the fine print tells you that you have to do a MAIL AND REBATE... The price was 17.99 for either 5 QTS of CASTROL HIGH MILEAGE OR SPECIAL BLEND, my total came up to be around 32 dollars with an extra 1 QTS.... Tell me people what person has time to do a mail and rebate, I did one and I never received crap.... In this case I should just go and get my oil change at a oil change place for around the same price. I know I'm just one single voice but I bet there's other people out there who feel the same. Bonita springs, Florida

i was in atlanta ga. s cobb dr. store, had light troble. tom, at your store was very helpful in gettin me back on the road, i was treated great by your store,the man took time to help me get back to tenn.

We deal with your store in North Port Florida and must say John in comm.accts. as always helpful as are the others. We have few prob. getting parts and if their is a wrong part shipped to us they bend over backwards to correct it!! They are always friendly and courtious and quick to deliver. I have even seen how they handle other people off the street and must say they are tpo rate. You will always have a dissatisfied coustomer here and their but that is to be expected,but atleast at this store THEY DO try their best to satisfy the customer. I have read other reviews and must say some people like to complain so much and streach things they can't even SPELL right. Thanks and keep up the good work NORTH PORT!!!!

I had an issue with a battery I bought in March of this year. I purchased the battery online for store pick-up. In October, the battery died. When I went to exchange it under waranty, my information would not appear in the system and I no longer had the receipt. I had no choice but to purchase a new battery. The parts manager informed that if I locate my original purchase information, that I could receive a refund for my new battery. Locating the information was not easy but after contacting a very helpful customer service rep by phone (Attila Ujhely), the transaction information was found. I took that information to the auto zone near my house to request a refund. Unfortunately, despite trying to help, the manager could not process my return without have a physical battery to send back. However instead of saying no and sending me away, the manager put me in contact with the district manager. The DM told me to give him a few days to get approval from corporate and to get in touch with the store where I purchased the new battery and that he would resolve the issue for me. I am very pleased to say that the DM kept his word and despite taking a week or so, my problem was resolved and my money refunded. The managers went over and beyond to resolve an issue that looked hopeless. Thank you Dayli and Carlos from the west Kendall store in Miami, FL.