Advance Auto Parts Corporate Office & Headquarters

i sent an email on 8-29-10 to complain of poor customer service in the Ebensburg, Pa store and a return email from "customer service" was sent back. I have sent following emails to have someone contact me regarding the lack of customer service in that store and have yet to this point been spoken to. I found out, the man in charge of the store, has a problem dealing with women and that is probably why i have not gotten a return call or email. I have sent my response back to the customer service person with my home number, address and email and still no response. I'm sure that the attitude portrayed by Mr Sinese is what he is instilling in his employees. Cudos to you Mr. Sinese, you have lost a customer and probably alot more by your uncaring and VERY inappropriate attitude towards women and customer service. And in reviewing the above postings.... I can see a trend.

I am very dissatisfied with the quality of ALL Electronic parts from Advance. Continually, starters, alternators, batteries, etc, are failing on every car I have had. The people (Malcolm, Steve & Jamie) are real nice, but I am constantly having to pay twice to get good parts installed. The worst part is that I never buy the cheaper part, I always buy the middle or top quality part. The worst happened a few weeks ago. I bought an alternator and battery for my collectible 1994 Nissan 240sx convertible and put on the alternator. Everything appeared to be fine until a long drive was taken and the car kept acting like it was going to shut off. I made it to where I was going on a farm and my buddy found that the alternator fuse was real hot. I had to have the car towed @35 miles to be repaired where the mechanic found that the alternator was bad and was positive to ground. It burnt up a few relays, my instrument cluster and caused me a ton of problems. I had to get my wife to drive 40 miles to pick me up and take the alternator back to Cleveland where I called Jamie and she apologized and got another one there the next day. I had to take my wife to work, drive out 40 miles with the alternator and wait. When the new one was put on and was working properly, my gauges, speedometer etc did not work. It took many hours for the mechanic to find out which parts were fried by the bad alternator and then close to 4 days to get all the parts from dealers and junkyards. I am out over $650 plus 2 days of work because of the poor quality of your more expensive parts. I am due at least $1000 for all the pain and suffering I had to endure. Bruce Arnoff 216-475-1500

I bought an alternator for my car,replace old alternator with new one,check charging lite was still coming on,had to take car to local mechanic,come to find out the guy behind the counter sold me the wrong alternator,now the mechanic goes to the same store and gets the right one so,i spend 300.00 dollars at ADVANCEand 300.00at the mechanic. i guess they only sell right parts to mechanics not everyday people.the guy behind the counter acted as though i was a bother to him for asking him for a part. I LIVE IN FLORIDA.

Dear Advance Auto Parts Head Quarters, I feel that I must bring to your attention the outstanding customer service I receive by your representative, James J. at store #04880 in Clemmons, NC. I am, of course, very delighted to have had the pleasure of deal with Mr. James J. on November 05, 2010. I am a single mother, and I have no clue about mechanic work and when I first went into the store days before, the young fellow that I first worked with laughed at me because I didn't know what I was looking for. Made me feel very uncomfortable and stupid. During my recent visit to Advance Auto Part, I was still looking for help with my 250cc Chineese ATV. Mr. James J. took the time to help me convert a Chineese spark plug into one that I could purchace from my local AAP store. He also took the time to help me find starter fluid, the correct oil that I needed along with the correct Socket that I needed to change out the spark plug. His professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction. Mr. James J. treated my request with the utmost importance. In the past, I felt that trying to fix my own ATV was not going to happen. Though with AAP representatives like James J. I feel confident that I may save a lot of Money in the long run by being able to fix things on my own. James J. provided the quickest and most convenient solution to my problems from his perspective. He handled my issues as if they were his own, and I am completely satisfied. Sincerely, Tammy Moore

Advance is a good place to get car parts and supplies for cars, but on the other hand ya'll have some RUDE managers.Barnwell,SC certainly has one by the name of Rachel.... It makes no sense!! Advance if you don't check your so call managers you are going to lose customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sir, please give me an understanding of your business. Are you an auto parts store or a garage? I stood in line at one of your stores for over 20 minutes while two employees were in the parking lot working on cars. I understand that you install batteries and wipers for free, and test the electrical system as well, but installing lights, testing engine codes and crawling around under the dash to repair whatever, don't you think this takes away from the customers that want to purchase parts and go home to install them. One man on the register and looking up parts while the other one or two are outside working on cars. How about taking care of the customers better by haveing enough help inside, or start a garage and do it right. My business will not be with you much longer unless you correct the need for more help at your store. You have the location, good prices, but not enough help. i frequent the store in Greenville Sc on Pleasnatburg Dr. Maybe more work could be done if the management wasn't standing out front smoking instead of helping the sale people.

I would like to give compliment an a Thumbs up to Pedro at store # 9364 for taking care of my problem with my Battery on my 2006 CTS. Thank's Pedro. I will refer others to this store because of Pedro's excellent Service.

I have just retracted my business from advanced autoparts as i am a 80,000 to 100,000 customer a year, i am a mechanic and struggle to satisfy my customers with courtosy and respect of wich the associates of AAP have no knowledge of. Heres the story of my transition to O'reilly Auto Parts. I currently had purchased some parts by make and model of vechicle in my shop, one car single mother with three child ages from 1yr to 6yrs, as so this was considered a higher priority repair. Unfortunatley as i arrived back to my shop i open the bag only to notice that the parts were not the correct parts, which were not for the correct vehicle that i specified, I then had returned back to the store about 20 minutes later and mention the incorrect parts, the associate i spoke to was the original one whom sold me the parts, With a rude and unproffessional and raise of voice, the associate said with a loud voice I didnt sell you the wrong parts, you asked for them, and i mention that I had given him the model and year and make of the vehicle and that the parts were for another vehicle. He said straight to my face a liar, I stood their in disbelief as I see a few other customers set their items down and leave. I just then immediately asked for a refund, he said not without a reciept with a very smartass ( the best way i can put it) attitude. I mention that he never put a reciept in the bag. He then replied I am such a Damn liar. in fact, i need to leave the store and im refusing to service you, goodbye. I mention for the Manager. he said he's not here and that he wont be call him to waste his time. I then asked for corporate number and the associate stated like hell im giving it to you. Im standing wondering how to other two associates are just standing there letting him teardown a valuable customer like that. I believe that corporate may need to audit, investigate and or recreate a situation as mine to confront this associate. As i said above no customer should or will be have to be treated like that, regardless. As of tommorrow i will be speaking to corporate as i have called the other store location and was able to retreive the number but without the questions of why do i need it, it should be why if a customer asks for a corporate number then he/shall be given that number without question or reason. I hope corporate understands and apreciates the associates they hire because they lost a huge income to there competitors. I not only have spoken to the single mother of three children with one vehicle with it sitting in my shop the situation that it will take another day and she has to walk the children to school then walk to her job, she stated its a 2 mile walk to school and another 3 to 4 miles to work. she mention all this as she broke down in tears. which had heated me up even more. I hope the corporate is happy with loosing a customer as me and i hope that by the time this is all over with they'll be having new managemant ship with a manager there at the store at all times. Corporate I do hope you read this and understand the loss your associates have caused your company wide, as i have retracted my business to O'reilly auto parts as they appreciate the customer and do what they need to insure the customer is happy when leaving the store.

There was no 0 star rating to give! Beware of a manager named Jeremy who works at the Freedom Drive store in Charlotte, NC. I went to return a battery that I had purchased for a 1988 Corvette and the battery would only hold 2 volts. First I was told that they had to charge the battery for 30 minutes prior to honoring my warrany, even though I had charged it all night and it would only hold 2 volts. Also, in doing their quick check at the counter with their hand held battery reader it immediately showed the battery was no good. But....they still demanded that they charge it for 30 minutes before honoring my warranty. (IE: this is Advances attempt to get customers with bad batteries to shop around the store for that 30 minutes and buy additional things). I was not happy at all with their insistence. So, after calling Corporate and lodging my complaint, I came back the next day to get my replacement battery. I showed up and of course the 30 minutes of charging showed that my battery was no good. When the Manager named Jeremy attempted to look my name up in their system he could not find any information where I had bought the battery. So, he became very rude and told me he would do nothing for me and my battery and told me I had to leave the store? My battery was 2 years old with a sticker on it showing it was purchased in July 2008. The battery itself is a Platinum and has a 3 year full replacement and then a prorated warrenty from then on. This was unbelievable!!! He flat out ordered me to leave the store and kicked me out because I was unhappy that he was screwing me on the warranty??? What in the world is wrong with this guy??? I believe he is mental and has a screw loose. He certainly should not be in management and it's appauling that a company which is as big as Advance would hire someone with such lack of control. I have filed two complaints with Advance Corporate, I will be writing the regional office and speaking in person to the District Manager on monday morning. I advised Jeremy that he would be speaking with me again face to face with his District Manager present as to why he was treating a customer this way.

The other day I was in your store In Scranton pa on luzurne street long time shopper until I saw how you and your idiot mangers operate. It was pretty sad to say that one kid was maning one register while 4 other employees sat on there butts in the back just watching and redding on there phones the man became frustrated during this time bc he actually had to go and get a part while the other works who were all clocked in where in his way and had the odasity to move and let him get the parts without asking if he need help up front I then walked around the store and waited 45 min walking around to see no one come out until atleast and hour went buy the one female who sat in the back said you need to go to this store Nd stop at this stores as well ok thanks after he left I was sitting in my car and no one still didn't come to the front this is just upsetting having a new emigre do your managers and other team members jobs sadly I will be doing my shopping at autozone or a&a because only one person out of 5 that were working asked me if I need help and his team members sat and the back on tree butts very sad please tell me you could help this store out or this poor kid who was working hats off to him

I am so happy with Advance Auto parts. My little Chevy Tracker snapped a belt on I-25 & Arapahoe. Location Colorado. We tried to call auto part places close by to get a belt. We were not familar with the area. Luckily my son tried Advanced Auto Parts on E. County Line Rd. We explained to them our problem and asked directions to their store. To our surprise Jennifer who had answered the phone said she would have the part delivered over to us. Within 10 minutes Ryan showed up with our Part. Wow what service... Kind... friendly and so helpful. They have my praise and business.... This store location went out of their way to help. I feel jennifer & Ryan both should be reconized for their outstanding performance.

We were on a dialy road trip , when our battery croaked , we had a 86 mo battery , got a jump made it to the advance auto , where they replaced it as I read the reciept , and it stated there was a pro rate for our old battery , when I stated this , they gave me all kinds of greif ono getting it pro rated from the we have to remove the battery and return it then recharge it but that it may not work because the battery was bought at a diffrent store !! WHAT ?!?!? you are a chain right? and you can not honor your warranty !! , you can NOT give me the nuber to your DM well Mr Wade CEO or so you claim (since you dont want your number found!!) Frame my money from your eneptatude we will make our purchases at A&A you just lost a corprate account (trucking business/ mechanic) GOOD JOB

DO NOT USE ADVANCE AUTO PARTS! I WENT INTO THE LOCAL STORE TO PURCHASE MULTIPLE ITEMS, AND TRIED TO USE A COUPON THAT WAS MAILED TO US. AND THEY REFUSED TO HONOR THE COUPON DO TO THE ITS A (GRAND OPENING FOR ANOTHER ADVANCE AUTO PARTS STORE)BUT MAILED FROM THE CORPORATE OFFICE. CALLED THE CORP. NUMBER GIVEN TO A CALL CENTER (OUT OF THE COUNTRY AND HARD TO UNDERSTAND THE OPERATOR)WHICH GAVE ME THE RUNAROUND. ALL OTHER COMPANY'S NEW STORE OPENING COUPON A ACCEPTED AT ALL THEIR STORES BUT APPARENTLY NOT HERE. I'LL SHOP ELSEWHERE BEING LUCKY WE HAVE A LOT TO CHOSE FROM.

I worked for Advance Auto Parts about 2 1/2 yrs ago as a 2nd Asst. I was new at this process and was taking classes in Business. I kept on asking for more than 10 hrs a wk for several wks so I may learn the proper procedures of my job. After asking and not getting any where with my request I was being drilled on why I hadn't learned this or that procedure? Once again I noted I can not learn all that needs to be known as a 2nd Asst on 10 hrs a wk. After about 2 more wks, I gave up asking for the help in getting my hrs in to do my job correctly, I turned in my key and gave up. I now have been out of work for 6 1/2 months and have reapplied to any positions available throughout the Columbia area to find out I'm on the "No Hire List". I would like to know by the CEO or any higher authority in the South Carolina area why this is. I asked for the help and didn't get it, why should I be punished??

Replacemnet starter bought on 8-9-2010, in Deltona store on Providence Blvd. Was looking for a starter for a 1991 Grand Marquis. This was at about 8:30 pm. After spending approx $ 90.00, the part was brought home only to find that it was not the same part, which was brought into their store to match up. You would think that the manager would have been able to assess that the parts were not the same. Store manager was called, AFTER store had closed and was advised that these parts were not the same. He told us to modify the wires to match the part. If purchasing a NEW part, nothing should have to be altered. He told us this was a new design for this starter, which should have been divulged BEFORE the part was sold and that MODIFICATIONS were needed to be able to use said part. Final converation was that a part could be ordered that matched the part brought in but would NOT be available for two day. I am a VERY DISSASTIFIED CUSTOMER AND WILL NO LONGER PURCHASE ANYTHING FROM YOUR FACILITIES AND WILL ADVISE MY FRIENDS TO DO THE SAME!.

not sure if in the right place to make a complaint would like to speak with district manager of the athens,al store on hwy 31 256-732-3088 do not want to speak with manager of the store called two stores to get a phone number and to my suprise no one had a phone number seems awful strange they have no phone # to call a district manager

Your store on 32nd st. in Dubuque Iowa is the poorest excuse for a bussines I have ever seen.. They have 3 to 4 vehicles that are being worked on every day. One of the restrictens that was the zoning board put on the rezoning of that property was there would be NO reparing of vhicles on that property. There also is very foul language used that the neighbors don't like to hear especially with young kids around. Also paper and boxes are throwen around.. I would appreciate if you would take care of the problem or I will have to take it to the city.. Thank You Dave