Advance Auto Parts Corporate Office & Headquarters

I WOULD LIKE A DISTRICT MANAGER IN THE TAMPA 33619 AREA TO CALL ME @ 813-491-4100 AND AGAIN I STRESS THE FACT OF IT BEING THE DISTRICT MANAGER ONLY. I HAVE DELT WITH 2 OF YOUR STORES IN THIS AREA 1 BEING ON 1009 S 78TH ST. IN TAMPA AND THE OTHER AT 1717 N 50TH ST. IN TAMPA . I HAVE ALWAYS DELT WITH YOU GUYS IN PARTS SINCE CONNECTICUT BUT I TELL YOU THAT THE STORE ON S 50TH ST. HAS BEEN THE WORSE IN CUSTOMER SERVICE NOT TO MENTION THE TIMES I HAVE CALLED AND TONY AN EMPLOYEE OF YOURS HAS ANSWERED THE PHONE AND CLAIMES TO NOT HEAR ME WELL AND HANGS UP TIME AND TIME AGAIN. BUT I CALL THE ONE ON 78TH ST. AND THEY HEAR ME VERY WELL HUH WHAT DOES THAT TELL YOU. I DO NOT KNOW HOW EXTENSIVE CUSTOMER SERVICE TRAINING YOU GUYS DO BUT IT MAYBE TIME TO RE LOOK AT THAT POLICY DUE TO THE ECONOMY AS IT IS YOUR CUSTOMERS MIGHT LOOK ELSEWHERE FOR RESPECT AND BETTER CUSTOMER SERVICE........

Arrival Time 6:03 problem - battery departure time 8:38. Kudoos to worker Gilbert Lugo's very helpful! The acting manager only other worker I saw during that time name on shirt Eddie on receipt G. Heriberto. Per protocol without a receipt per Eddie aka G. Heriberto can't exchange "battery has name of company and year on it? reason for rule, but rules are rules. he called all beach blvd stores to see if I'm in the system (name found but no history according to him). Protocol #2 Battery totally dead so 45 min charge and depending on results 24 hr. PROBLEM... Could not get battery terminals off had to ASK to use WD40... He returned to store waited on SEVERAL customers poor Gilbert asked could he help me he said no I have her AND TOOK THE NEXT CUSTOMER AT THE DESK after 20 min he tried the cables and could not remove. He said he would have to break them I said okay he asked do you want me to break it I said I need a new battery and you need to test it Pep Boys already said it was the battery not the alternator so nod yes twice and said yes before he did. 45 min later results I need a new battery NOW... he went in the back left Gil (Gilbert) he said they are NOT ALLOWED to replace the terminal so I said if I knew you couldn't replace it I would never have told you to break it. Eddie (G. Heriberto per receipt) stayed in the back. I did not see how technical it was the sign reads BATTERY REPLACEMENT... A terminal is not technical. He said I needed a major mechanic. Well later I found out he was just following orders he installed and finally ended my long wait for my battery. #1. Come up to 2011 the computers should connect. #2. Decide his calmness (as I was as well).. Eddie (G.Heriberto) was rude the worst was saying he got me and continuing to wait on other customers. I had already waiting outside for him for 15 min went in the store and he acted as if I did not exist... he could have let Gilbert help he was standing at the time but told him don't worry bout me. Wow. Store #09278

To all thats out there that have been F@#KED over by ADVANCE lets take advantage of the customer AUTO PARTS everywhere! I've been battling them with a bad oil pump that seized while driving and caused my engine to blow up and I'm ready to take the trip to their main office and show my pump up some one's ass cause even after almost 6 months I'm still left with no vehicle. I spent alot of money to fix my truck azt there store in Ogdensburg NY and was told when this all happened that I was shit out of luck from the store manager because I didnt have a registered shop put my part in. Now being friends with the employees and manager at this store the even told me to go get a nearby repair shop LIE and say that they put my pump in and that would get me help. Well no one in the right mind would do that. Now what gets me is that Advance auto parts promote the do-it-yourselfers on public tv and in news papers and online by offering loaner tools and manuals and NOWHERE does it say ( in store, on your receipt, online, tv or news paper) that you need to have a licenced repair shop install your parts or they wont help you if the new part fails and cause other problems and leaves you stranded without a vehicle. Now keep in mind that I'm a disabled man that is on a very fixed income month to month and still without transportation with three kids. And to top it all is that I went to school for auto mechanics, have had my own garage, and worked in almost every kind of garage out there. I'Ve had two back surgeries in the last three yrs and being disabled restricts me from doing alot so it takes forever to fix my own but I still do and they still dont care! If you would like to join me in a good fight you can write me a letter decribing your situation and I will it to help fight them because I dont give up easy. They have pissed off the wrong person . SEND all letters to FRANK BAKER @ 238 Delaney Rd. Ogdensburg, New York 13669 or email me at bakerfr37@yahoo.com. You can also call me @ 1-315-261-1275 if you have any questions. Hope to hear from the peoplewounded by this corp. that needs an ass woopin.

All I can say is for an auto parts store they are the WORST!!!! Im restoring a 72 mustang and had a worn out crankshaft for a 351 Cleveland. I called and they said they could get it. I had to wait more then a week to get the part. After getting the part I tried to instal it only to find it was a crankshaft for a 351 Winsor which is in no way interchagable. I had gave my original crank up for the core charge. And when I took theirs back and ask for mine it was...unavaible. Took them nealy 25 mins to give me a refund. Poor poor service and the least knowledgable parts store I have EVER been and I will not be going back them. and since I still have 2 more restore projects after this one they have lost thousands of dollors of business.

Your stores in seffner, brandon fl. area are terrible to say the least.I have purchased parts in these stores that were supposed to be NEW and were actually used, spark plugs and relay swithes specically.The associates here are also shady and rude the service here is very ,very slow and no good at all.I purchased a battery here that died way before its time. Had it checked and they said it was bad but for them to charge it for a half an hour and recheck, battery says GOOD after retesting..batter dies on me again next morning.Had it checked at autozone they said it was BAD saw test results myself in print.Lost a days work because of this place where i will never spend one cent in again...Close your DOORS!

Wow!!! If it were possible I'd give a negative star rating. Judging by the complaints on this page it is clear that Advance Auto Parts SUCKS and evidently they have so much business they don't mind at all if they lose customers.

I would like to thank you for having such a wonderful manger at your store in Back Mountain NC. I had car trouble and was stranded. He came out and helped me get a mechanic. This was the the fourth of July. Because of Jermiah, your wonderful employee, I will forever buy anything I need for my car at Advance Auto Parts. Thanks again!! Virginia Mosteller, Hildebran, NC.

I cannot believe that I contact your accounts payable and have to speak to a person in India who I cannot understand!!! I will NEVER SHOP at an Advance Auto Parts... That is WRONG!

dear sirs, i would like to commend your store in union city tn. i have been a loyal customer of advance since they moved into my home town.. this store has employees that not only do i know personally, but treat me like i matter!!! i had a problem this past sunday and i called the store and talked to my man dan.. he not only told me what was wrong,, he had the part ready when i got there,,"7 hrs. later" if advance were to move from here, i guess i would have to move too!! i know sometimes you get bad reviews, but trust me,, for every 1 of them, you will get 3 or 4 good ones from customers like me!! all i ask, is please let your union city tn. store they are valued more than they will know!!! respectfully yours,, michael burke

The Mchenry Illinois Store Supplied my costomer with Champ, spark plugs for a Ford Mustang, after installing the plugs and new wires, the car ran very poorly. the first thing I did is tripple check the fireing order, and it was accrate, considering that the car ran good with the original Motercraft plugs, I checked for cracked or damaged plugs, there were none. I called the same advance store, and asked for Motorcraft plugs, and the counter person said " Who would put Champ plugs in a ford." I told the person that their store sold them to my costomer. They sent the correct Motercraft plugs to me, I installed them, it wasted about 1.5 hours of my time. I am a beliver of that there is a reason that a Manufactur uses what they use for a reason, there is no parts person that nows better than them!I thank the original person that happins to be the Maniger of that store of making a Ass of me! Thank You Steve. This is not the first time either! Any questions 815-355-5339 I realy don't want to go to that Store after this, with that Maniger!

My star rating is not available just yet, I am waiting to see how they handle my request for labor cost that their parts cost me. to make a long story short. I bought a water pump for my wife's car, put on in 95" heat for two days and it was in worse condition than the one i took off. I am not 20 years old been working on cars for almost 35 years, I took it to an ASE mechanic to have him as a witness to the problem. SO that being said lets see how the handle it. I have not at this time retained any legal council but without the right response hold on to your hat.

Today, the driver from your Advanced Auto Parts store located on Higway 3 and El Dorado in Houston, TX, had cut me off in the street because she was driving while texting and talking, causing me to veer off the road onto the shoulder. The sad part is she did not even notice what she had done. She is a young, white female with blond hair. I do not know what your behavior policy is for your driving employees, but I have already spoken to my attorney concerning this matter.

My husband was an assistant manager at a Nashville store where it was blatantly obvious that the manager was stealing, and it was reported to corporate. Rather than investigate they fired my husband because he refused to lie on behalf of the company in a work comp case. The reason...he was wearing a blue undershirt, against dress code, but the manager, Rob, wears earrings, also against dress code, and never works scheduled hours, would come in late, leave hours early, never give my husband a lunch break in the meantime, and I myself would hear the manager cussing out customers and yelling at customers, including me when I was purchasing something. and to top it off, since he was an assistant manager, the company has access to my husband's then recently changed cell number, as it was protocol to have it in the system. After termination, his phone number was given out to his ex wife and her boyfriend, who are store employees of another store and they started harassing us. They are a VERY corrupt business. Checked with the Dept of Labor, there are thousands of complaints from customers as well as former employees.

buenos dias corporacion yo trabaje para advance auto parts en el dc 30 fui elegido 3 veces empleado del mes en 3 anos q trabaje para la compania y me despidieron injustamente despues de meses de persecusion en mi persona yo sentia atropello de parte de mis supervisores y otros aliados a ellos no se si era por envidia por el buen trabajo que yo hasia yo falte 2 dias por q no tenia transportacion al siguiente dia de trabajo me despidieron y usaron de excusa q yo no llame y yo si tengo evidencia de q llame solo pido mi trabajo de vuelta o si no tendria q llevar una demanda de despido injusto que no lo quisiera hacer por el respeto q le tengo a ustedes gracias

with the new advance signs going up in spanish(san antonio, tx) i dont feel that you need my english speaking american business-i have been a customer for over thirty yrs-but in your greed to get the mexican peso-you are selling out america-we all welcome legal immigrants that want to learn our language and assimilate-corporate had better wake up, my allegiance is to companys that support america not tear it down and the numbers are growing,we are tired of the selling out of our homeland

I am a firm beleiver in advancement in my job, especially if I have the skills, but being held back from advancement within the company over somebody who worked at a starbucks with a B. A. in selling coffee with no previous knowlegde about car parts is really stupid on corprates part. How is any employee with parts knowlegde supposed to avance within the company if you keep hiring people from the outside, who dont know s$!&t about cars in the first place. Corporate is not recognizing thier good employees, which will lead into other negative consequences for the buissness in the future. I was turned down for an R.S.P. position because I had all the right answers because the G.M. thought I was being coached by my manager. First off, thats discrimination, and not fair to those of us employees who have the skills and knowlegde to work. and just for that a lot of employees might fire lawsuits due to this and other discriminating factors.

About three weeks ago my husband and I was in a Advance Auto Parts store on North St in Lima Ohio at which time I heard the store manager and what appeared to be the district manager gossiping and hackling other employees behind there backs .....what type of business are you guys running ......we had brought our son into town to the University of Northwestern Ohio and he was discontent due to him wanting to possibly apply for a postion within the store .......I'm glad our store in Greenup Kentucky isn't in such disarray ....somebody needs to do something about it

I can't believe that while shopping at an Advance Auto store I had my cell phone stolen by one of the emoloyees. Yes, located at Route 59 and Main Street in West Chicago Illinois. If these are the type of people you hire you had better watch your inventory very closely. I am totally disappointed and don't plan on returning to any of these ghetto azz stores again! By the way her name is Carrie Farentino. F*cking Loser!

My wife and I had the delightful experience of having our car COMPLETELY FRIED at the Advance Auto Parts located at 113 Three Springs Drive in Weirton West Virginia. This place should be shut down permanently. After paying $80.00 for a battery, one of their Goofball employees grabbed the wrong battery off the shelf- installed it backwards- put positive charges to negative charges- shocked himself in front of us- stripped all the screws b/.c he was forcing it on- lost screws in our car- ran and hid inside and sent other employees out to inform us that we would get no refund and they expected us to pay for towing, and repair costs. When you reverse the polarity of a battery charge (like Goofball did) It fries everything electrical!!!! including the car's computer, alternator, ignition module, fuses, the ABs module, the radio, lights, and any fan controls. The cost of repairs could be astronomical. They said,"Sorry, mistakes happen." Finally, we had no choice but to leave our car with these bozos and they claim they may be able to have a MUFFLER SHOP check it out. Likewise, we were told that they weren't sure what procedures to take. Well, they better find out. We were sent away with no refund, extensive damages, no solutions, no answers.We have a newborn, jobs, and no car. Small claims court may be the only answer.

This complaint is about the store Manager that opened the store in Ladson, SC.the day of 04/16/2011. Back 2 months ago I drive my car there to the store and finally got him to come out and look at the starter in my car that I purchased from his store 2 weeks before. One of the housing screws holding the starer together had came out from not being put in at the factory where Advance Auto buys starters. Each time I ask he to come and look at this starter he said he was busy. So I ask and ask and ask. Finally he came out and looked at it.Saw the housing screw back out. I told him everytime I try and start the car I have to get under the car and take a screw drver and cross jump the starter. I told him I have my receipt and will pull it out and bring it back for a diffrent one. Well he just look at me and said fix it yourself. And put it back in. Some kind of Manager. I took it to another Advance Auto store. They gladly replaced it and said sorry about your problem. Then Saturday 04/16/2011 I Had to go in this store because I needed wipers and we were under a expecting Tornatos anytime. Standing at front door at 7:35 he walks up to the door looks at me then starts shuffing the carry baskets around and moving items around. Avoiding me. Then finally he opens the door. I ask for wipers for my car and he looked them up and said #13 pointed across the store and say the are right over there. I went and look and said I guess this ones is right out of a 100 to pick from . I said I don't know how to put them on. He said I can't put them on. OK Far as I am concerned this guy don't like dark skin customers. And he has a bads reaction torward me everytime I come in that store. I am contacting the proper media people to take care of this Action if Advance Auto Corporate does nothing. Done with this Guy he need a attitude change.