Advance Auto Parts Corporate Office & Headquarters

Needed a calliper for my vehicle. Called the store to make sure that they had one in stock. Was told that they did have one and I stated that I would be there in 45 minutes. When I got there and asked for the part, the associate looked it up and stated that they did not have the side that I needed in stock. Told him that I had called and they told me that they did have it in stock, and gave the associate the name of the person that I had spoken to. He stated that the associate must have looked at the wrong side, like it was no big deal. I was very upset since I could have driven to another store in the other direction that did have the part, so I really had to go out of my way. Other times I have been given wrong parts, but they always act like it's no big deal to them, while for me I am either out a vehicle or sometimes had to run out of my way to get the correct part. I guess that I will have to drive a little further and start shopping at autozone, since their associates will either look up the information, or at least be honest enough to tell you that they don't know the answer.

Today, 04/06/11, I visited the Advance Auto Parts store on 2318 Carolina Beach Rd, Wilmington, NC. I was looking for the best product with which to wax my car. The assistance management, Alice Roberts, who appeared to have a wealth of knowledge in reference to detailing automobiles, provided excellent guidance in helping me to determine the appropriate product for my car. In addition, she was also able to give good advice in terms of preventive maintain and great car-care tips. I recommend, to everyone in the Wilmington area, that you visit her store and experience for yourself, the professionalism as well as the “down home courtesy” she provides. Just a really nice person! Thank you and keep up the good work Ms. Roberts. Ray

While traveling home from Florida to NH last week, April 2nd we went through Jonestown Pa. We stopped at a gas station to fill up and when we started our truck we found that the alternator was gone. It was late in the day but we called Advanced Auto on 1450 Cumberland Street in Lebanon, PA and spoke with the owner, Josh. He was very helpful and found an alternator for us but couldn't get it until the next day. We stayed at a near by Motel and in the morning, a extremely plesant and knowledgable young man by the name of Chris Stafford showed up with an alternator for us. Because of the incorrect information we gave him, it was not the correct one but he went back to the store and found another. That one seemed to fit but we found that the pully wheel was not correct. So we called the store again and Chris came back with another alternator. This one worked like a charm. We were so gratefull to Josh and Chris for all their help. They couldn't do enough for us. It is employees like these that makes your company work. We are now in NH and will buy our parts from no one other than Advanced Auto. We have nine (9) vehicles on the road and seven of them are classic cars. So you can see, we are in need of parts! Thank you, Jan & Janice VandeBogart

I have a hunting vehicle modification business in San Antonio, TX. I have a commercial account at the Bitters Rd. location where John Kalinowski was the GM. I typically visit the store weekly and will drive by two different competitors to see John and his folks. Everyone at the store is professional and courteous and I will continue to use Advance in the future.

Advance Auto Parts Pine Log Road Aiken. Sold me the wrong parts. Lost two hours of labor on a Sunday. Checked the website and called. "Sorry about that". Too late they close early Sunday. Thanks Advanced!

The man who runs Napa Auto Parts here in Yuma Arizona spends all his time doing work for the "Tea Party" people and does nothing at the store. Where is he supposed to work??????? and why does his spend all his time on politics, now he is running for a county supervisor office and spending all his time trying to get people to vote for him, as a democrat I will never go in that store again. He also has a radio show where he goes on and on about the Tea Party and that all should join. I have already complainted to the republicans can someone please tell the onwers of Napa Auto Parts that this man is using his store to try and get people to vote for him.

Went to Advance Auto Parts store in Rochester, NH needed to do brakes, rotors and the whole deal. Bought parts had assistance taking the parts out. Spent over 200.00 on parts. When we were putting the parts on noticed that they did not give me the brake shoes. Went back to the store since my receipt showed that i paid for them. Was told that by Terry R. the clerk that he brought out all the parts and that if i wanted then i would have to pay again for them. Asked to see the manager and he would not come out of the back room. To anyone who is thinking of going to Advance for parts NOT TOO. They do not honor their policy. We have spent over $1000.00 at this store so far this year and it's only February. I will not go back there again if they paid me. My business is now going to be with NAPA

Do not assume that because I am a women that I have no working knowledge of my car and what goes in it. I have and will drive miles out of my way and pay more for good costumer service that the store on Highway Number Six in Lexington SC seems to be lacking in. Perhaps a lesson on how to speak to and treat a women is in order and when you have staff at the register, may I suggest that they have some working knowledge of their job. I can assure you that the tongue ring along with the lack of knowledge to assist the deer in the head light look is not a good costumer service skill, not to mention the only person in the store that just I quote " cant be bothered right now" may wont to consider a full time consideration of another occupation.or perhaps a lesson form O' Riley on costumer service skills may also be considered.

On 1/27/11 I purchased a starter online from their website and requested an instore pick up. The location was store number 09501, located at 1100 E Atlantic Blvd. in pompano beach, Fl. On 1/29/11, with the original receipt in my hand, I went back to the store and requested a refund. The Sales clerk, Santiago, told me that this was not the part originally purchased. I disputed his claim, and He restated his opinion that this was not the original part. A few minutes later, Santiago placed the starter on a machine to test it. He came back a few minutes later and stated that the amps were bad, and that if I wanted he would replace the starter. I told him I wanted a refund, and he refused. I said "this conversation is dead in the water" and asked him to get the manager. A few minutes later the manager appeared, gave me his business card and I left. I waited until today, 2/3/11, to return to the store hoping that they would have reconsidered. When I approach Santiago I asked him why he wouldn't give me a refund the starter. Santiago changed his story to say that I told him that I had installed the starter, but didn't need it so I wanted to return it. I told him I will just wait and talk to the manager. A few minutes later the manager, Brian Kudlac and Santiago approached me. The general manager claimed that I had threatened Santiago. When I tried to explain He interrupted and said "that I had 10 seconds to leave the store or I'm gonna call the police". The manager, Brian Kudlac, although somewhat rude, was only acting on what his employee had told him. Santiago, at first took my comments out of context. But in my second visit to the store, he had changed his story- to a lie.

I purchased a starter from your store at 1100 east Atlantic blvd, in pompano beach fl. on 1/27/11. On 1/29/11 with the original receipt in my hand, I went to return it for a refund. The sales clerk first told me that this is not the one I had purchased. He put the starter on a machine to test it. Then he told me that the amps were bad, and he would exchange it. I told him I do not need this starter and would like a refund. He refused. I will not use advanced auto parts ever again, and will make every effort to make sure everyone one is aware of their business practices.

I WOULD LIKE TO GIVE A THUMBS UP TO STORE 5331 IN INDIANAPOLIS, IN.. HAVE BEEN A CUSTOMER TO THAT STORE FOR MANY YEARS. THIS LAST FEW DAYS PROVED TO ME THAT WHAT EVER MY PROBLEM WAS IT SEEMS THEY HAD THE PART OR HAD IT TO ME WITHIN A HOUR. I DO NOT HAVE A LAST NAME BUT I CALL THE GENTLEMEN BIG JOHN AND EVERYONE KNOW WHO I AM ASKING FOR. BETWEEN HIM AND BRENDA THEY HAVE BEEN A GREAT HELP AND MY TRUCK IS BACK AND RUNNING. THANK YOU!!!

Corporate I went into one of your stores to buy battery terminals. I did ask one employee who was confused about replacing them. He then asked another employee, Sam, who was obvious new also, and he said no without even looking at the car. Now I know Advance does replace terminals because I know one long term employee who was not there today, 01/24/2011, which he told me Advance would do this kind of small job. I don't have the tools with me and I was not going to go out and buy them just for that. This Sam guy was short with me and right out refused to assess the job, but right out refused to do it. It is cold outside, but it does not give these employees the right to be rude and obnoxious with your customers. No wonder you have lost a number of customers and I am sure you don't care. I will take my business somewhere else, like O'Reilly's. This was in the Alexandria, VA. store on Franconia, in Rose Hill development.

I am very disappointed in Store #9562. I have been working with this store for almost a year now and the level of service has been deteriorating consistently. I am beginning to think that the store is no longer in need of my commercial account. Issues include but are not limited to long hold times, unprofessional behavior from store personnel, high prices, and inconsistent communication. There are other auto parts stores in town and I will begin to utilize their services.

I purchased a part #1802220 water pump for a 2000 VW Bettle. This is a lifetime water pump. I have no problem with the local store that I purchased this from. On installing the third water pump, same issue of no flow, I called VW for the specifications on this pump. I have found that the distance between the flange, where it bolts to the motor housing and the inlet of the impeller is 2". The pump that you have been selling me is 1 13/16" long, to short for this application. I have been told by your corporate office to return the pump and get a refund. This is not what I am looking for from your company I expected to have the proper part, your telephone agents explanation that manufactured to OEM specifications means that it is almost right is not what I would expect from your company. I can understand a difference of 1/16" but not this far off on manufacturing. Basically from your agents explanation you have now lost a customer who has been loyal to Advanced.

I purchased a suspenion conversion kit from advance auto parts. When the part came in it was the wrong part so we had to reorder it. I paid an extra $30.00 this time for the part to come in next day because I really needed it then. The part didn't even come in until a week later. When confronted about the extra money I paid for fast delivery, the salesman took all my information saying that he would get my money back. Well until this day I'm still out of the money and always get the same story about how they are working on it. The manager was no better than the salesman because he kept refering me back to the salesman. I'm done with these jokers in florence S.C and I hope that they do better service in other locations. It wouldn't surprise me if they didn't go out of business soon.

I feel that I must bring to your attention the warehouse location in kutztown,pa has the worst uneducated people in the world to fill out your application not to speak nobody speaks ENGLISH!!!!!!!!!! hello this is the good u.s.a... i sent an email on to complain of poor service and to see why i never was called about employment clearly they just responded they never got one..and flat out called me a liar !!!thank god i never started work for that company . i hope corporate understands and may need to audit, investigate and or recreate a situation as mine to confront this associate of yours. that is a woman.. i will make everyone in the city of Allentown, and kutztown know of this so they don't have to go though what i did... thank you...

I purchased a blower motor for my 1998 Cheverlot S-10. I took the vehicle to the local garage to have it installed. After the mechanic installed the blower motor, he was checking to make sure that all of the heat settings available was working ok and when he turned it to high the heater blower exploded. When the heater motor exploded, it caused a whole in the heater box itself. I called the local Advanced Store in Hinton, WV(where the original heater blower was purchased) and was told they could only submit a claim. So now I don't have a new heater blower, a hole in the heater box, and the old heater blower back in. I don't feel that I should be responsible for paying for a new heater box and having it installed with a new heater blower since the other one came apart. A wonderful $30.00 part is now a $300.00 problem. I could understand if you bought it from a local junkyard and this happened, but you went to the local parts store and even took it to a mechanic. Hopefully Advance Auto will do the honorable thing and cover the expenses. It kind of sucks to have heater problems and it is the middle of winter.

I am very unsatisfied with the service of the Advance Auto Parts located in Rock Hill, South Carolina had to offer to me on November 26, 2010. The employee of that store was very rude, and the supervisor of that store was also very rude, not only to me but to other customers as well. I went in to have a battery charged and they employee told me to come back in one hour that it would take a complete charge. When i returned to the store I waited for service for about a half hour and then they couldn't find my battery. After helping the employee look for my battery in the store, we found it and he told me the battery was completely dead. I couldn't seem to figure out why a hour before this my battery was completely fine it only needed to be charged a little. I felt like he thought I didn't know what was going on because I was a female. They refused to work with me, and insisted I purchase another battery. I will not go back there and I will never refer anyone to that store.

The alternator went out in my 2003 Honda CR-V. We were told that the Peachtree City, Georgia store had the correct alternator for my vehicle. We drove 30 minutes one way to get the alternator. The next day, we found out that the alternator was the INCORRECT alternator for my vehicle. We finally found another Advance Auto Part Store that had the correct alternator and had to drive 1 hour to get this one since we needed asap. We drove to the new location to pick it up and then also wanted to exchange the old alternator in and get the core charge fee back of $50.00. The MANAGER, BILL, at the Advance Auto Part Store located at 295 Glynn Street, Fayetteville, Georgia 30214, 770-461-8160...was very RUDE and UNPROFESSIONAL. He could not figure out how to get the computer to work and get our core charge back. He then started using profanity at the computer and kept getting louder and louder. We asked him nicely 3 times to quit using that type of language and then he finally decided that he could not give me back my core charge fee because something was wrong in their computer and it would not allow him to refund me until 24 hours had passed!!!!!!! He also told me if he took the money out of the cash register without some "code" being correct on the item then he would loose his job and he was not about to loose his job just on my purchase of an alternator. Needless to say, I will NOT be using Advance Auto for anything else. I would rather find the nearest Auto Zone or Pep Boys around the state and drive the extra distance.....TERRIBLE CUSTOMER SERVICE, RUDENESS, AND NO KNOWLEDGE OF HOW TO USE THEIR COMPUTER SYSTEMS!!!!! Bill should not be a manager at all!

I am a customer that went in the auburn maine store and bought spark plugs for my suv. I am a mother of 2 and also a full time student, The car had been sputtering and acting like it needs a tune up so I had my fiance change the plugs to the ones that we bought at advanced auto and well the plug was incorrect and my piston forced it out and d-threaded my motor head were the plugs go. I went back to the store and showed the asst. manager my problem he told me that clearly he saw the difference and he can make a claim but that is all he can do. So now here i am with no car to get my children to school and me to classes and they just say theres nothing we can do we put the claim in and now we have to wait. I am pissed this is not fair and I should be given a rental car because the plug has made it so i need over 1000.000 worth of parts and thats not labor they can take our money and have no issues but the minute you have a problem its go f.... your self pretty much this is not right.