AT&T Corporate Office & Headquarters

After typing my missive above, I scrolled to the top of the screen where it said "webpage cannot be found". Hmmmmmm - could it be this is simply a page that let's us vent but no one bothers to read/look/review it. With ATT, nothing would surprise me anymore.

Well, ATT. you've simply become too "big" and I am obviously too "small". We've been with ATT for 10 years now (mobile phones, home phone, internet, Direct TV) and I have finally reached the end of my telecommunications "rope". This last incident involved a Motorola phone (android) which I returned. I've been promised many times that my bill will be credited for this phone. This morning, the same promise was made again. Some how after a month of dealing with this problem I rather doubt it - call me a skeptic. I will give ATT kudos for their training though. Every customer service rep. knows how to say, "I'm so sorry you're having this trouble ma'am. Let me help you." They are so good at saying it that you almost believe it's not a script. Oh yea - and I love the second one - "On a scale of 1 to 5, how would you rate my service today?" (Sometimes I wonder how they keep a chuckle out of their voice.) Here's another "good one" - the cell phone I returned that ATT received the 30th of March? - two days ago I get a text telling me my rebate was on the way. So, today when I called again about the nafarious credit, I was transferred to the rebate department upon my request. Before I could explain the situation, I was informed "snippily" it can take up to 30 days "MA'AM" to receive your rebate. I replied, "I'm trying to tell you, I shouldn't have been sent a rebate." Surprise - I was put on hold within one nanosecond and remained there for 5 minutes so she could cancel the rebate card. And the final straw? - the rebate had been processed in my husband's name as he is first on the account. I couldn't have used it without his permission! Anyway - the upshot of this diatribe is simply this. When our "contract" is up, we will be moving along to someone that can put the service back in the term customer service. Obviously ATT is no longer that company.

Last issue du jour - We cannot use our Microsoft Office Outlook for e-mail. ATT cannot figure out why ATT e-mail cannot be processed the way it has been for years, with ATT. I'm being told, by ATT, that Microsoft is the one with the problem. What a hoot!!! I could have the problem fixed, however, if I would pay ATT $99 and let them have remote control of my computer. What a hoot X 2!!

Do not get tricked into getting U-verse!!!!! they will say anything to you to switch over and it's not good!!! i just got screwed over w/ their lies and manipulation... now i am w/out internet and phone and t.v. because i cancelled them, and i can't get my phone # back that i've had for 10 + years!!! ugh!

I have been haveing trouble with my DSL for a while now.And every time I call about my DSL I grt the same old BS,I think it's time for me to act,I'm going to change my ISP and maybe my home phone company.

I have been a customer for years and they say they value my business. BULL!!! I had a great phone but it died. I sent it back because it was under warranty. I have since sent back SIX phones. Each one works worse than the last!! They claim the phones are refurbished to their original condition. I think they need new technicians. Each phone was either missing a button, no volume, no view button to view data, etc... My family all have a different phone provider and now I understand why.. I will be getting my lawyer to break my contract so that I can get a phone provider that has phones that work..I am so sorry that they do not have any way to help their customers with real problems and are stuck to a manual that provides their answers..HORRIBLE customer service at its best!! Goodbye ATT

I have been trying to receive information on my account for over three weeks and have failed. I am trying to get this information for my morgage lender to finalize my loan application with almost no response to my request and I have been trying in advane so as to not go past the deadline which is April 29, 2010, in which is this Friday. I have the personal information you have requested of me. The personal information is as follow: 1805 West 20th Avenue, Gary In. 46404. Telephone:(219)944-7955 1253. If I could have this information sent to the loan officer of this bank with information regarding atleast 12 months of service with your company via email please. only because I have almost lapsed on the deadline because I was told by one of the customer representatives that on April 2nd that information had been sent out only to find that it was not in your file for such inforation to be sent to me. The person this information needs to be sent to is: Ms. Shirlonda Taylor email address: shtaylor@centier.com. If you will please contact me in regards to my request at (219)427-6615.

I have been with this company about 20 years. I love this company because it stood for something. I have been having major problem witj my internet and getting the new McAfee download. I have been treated so bad, lied to, and switchd so many times since October that it's not even funny. I couldn't get any help from this company. I hate to even talk to anyone from this company because all they do is lie. You all got bit but you forgot about the people that helped you got big. I pay almost 230.00 a month for my cell phone, internet , and home. Then want me to pay additional fees to for someone to come out and look at my computer to get my internet and security on my computer that I am all ready paying for I had to fix it myself. They just kept lying and switching me from person to person. I can't say anything nice about you all anymore. You all character has went down while you all rise up to be this big company. You don't get anything to say I sorry or nothing. They gave me $100.00 off my bill for all I have been through since October and I ad to get upset about that. This is crazy. I said this I switching from At&T. Go head big company run over the little people

It's time to get the Federal Trade Commission and the Federal Communications Commission involved against AT&T... How many thousands or hundreds of thousands of customers has AT&T sold DSL service to, that is suppose to be 24 hour, 7 day a week service, and the only time we can get on is after 9:30 pm at night until around 12:00 pm the next day.... Then AT&T has the audacity to suggest that its customers pay $30.00 per hour technical fee to fix that problem when it is AT&T's inability to handle the traffic that is the issue. AT&T, you have outsold your infrastructure's capability to sustain the traffic you have sold and you are defrauding your customer base.... It's time to take you down...along with all the other corporate greed monsters out there who are destroying what once was a great nation full of HONEST, TRUTHFUL, LEGITIMATE, LAW ABIDING companies who actually provided the services their customers paid for.

I am now not in USA and I was having AT&T connection when I was in USA. AT&T customer care executives asked me to send some native nation bills for early termination of the AT&T connection. I sent them the details to their address through registered Post, but still AT&T NOT sent me the confirmation. Can anybody help in connecting AT&T? regards, Mahesh

WHY DID I GET A MESSAGE ON MY ANSWERING MACHINE THAT SAID I HAVE UVERSE? I DON'T HAVE UVERSE. I HAVE DSL. WHAT IS GOING ON. THANK YOU FOR YOUR ATTENTION.

I also would like some answers, my husband is going overseas today and I couldn't print his tickets last night. I waited on the phone for Technical Support for over three hours, what a fool I was....thank you for your call, it is very important to us, our customer service reps are all busy, we will answer your call in the order it comes it! Yeh, right, I still would be sitting there if I didn't hang up. ATT, you did it this time, I have always been a fan, but after my threat of "$150. if I cancel Fee" is expired, and an increase in my internet service, and a choice of EFT or credit card to pay options, I just may go somewhere else to get my local and long distance service as well. I am so frustrated, this has caused me nothing but stress. I still cannot access my internet. What are you going to do? I want answers. Very unsatisfied customer. Is anyone out there that cares??????? This is not acceptable. Sincerely yours, very unsatisfied customer Lucille Yalcin

I have been trying since February to get a refund from At&t. I had dial-up service and cancelled it when I moved in November of 09. I paid the final bill in January or 2010 but received another bill in February of 2010 and noticed on the bill you had been still charging me for my dial up service of $15.95. I called 2/2/10 and was told yes, we overcharged you here's a confimation #209700613. I called again on 3/10/10 to check on the status of the refund and was told yes it's in the system but takes 4 - 8 weeks before it is mailed out. I called again today to check on it and after being tranferred to 4 different people, on the phone for 41 minutes and told that the records don't match up with the info I gave them I would have to fax them a utility bill, a copy of my drivers license to the Memeber Verification Dept. What is all of this about???? My husband and I had been customer's of AT&T for 42 years and now when you owe me you don't want to pay me what is owed me???? Please help! The account is in my husband's name (Timothy K Weber) and I look forward from hearing from you real soon or I have not choice but to contact the Tribune newspaper and a local televison show. Sincerely, Pam Weber

SINCE YOU CONNECTED TO THE YAHOO WINDOW, I HAVE SPENT MANY HOURS TRYING TO GET AN ANSWER TO A SIMPLE QUESTIONs. I HAVE NEVER RECEIVED SUCH POOR SERVICE IN MY TOTAL EXPERIENCE WITH ATT. WHEN I CALL 800-400-1447, I'M INFORMED IT'S AN HOUR WAIT - NO MATTER THE TIME OF DAY OR NIGHT I CALL. A MR JUSTIN WILLIAMS HELPED ME WITH A PREVIOUS PROBLEM AND GAVE ME THE 1-866-722-3425 TO CALL FOR DIRECT SERVICE. IT WORKED ONCE. AFTER THAT, I WAS SWITCHED BETWEEN DEPARTMENTS WITH NO RESULT. I HAVE A SIMPLE QUESTION. AT THE E-MAIL SEND, HOW DO I SAVE A COPY OF THE SENT MAIL? NO ONE WAS WILLING TO ANSWER IT. ANOTHER TOPIC: MY ARRANGEMENT FOR SERVICE IS AS FOLLOWS: MY INTERNET SUPPLIER IS COMCAST. I DO NOT LIKE THEIR HOMEPAGE OR E-MAIL PRESENTATION. SO WHEN ATT COULD NOT PROVIDE DSL IN MY AREA, I ARRANGED TO HAVE ATT AS MY BHOME PAGE AND E-MAIL PROVIDER FOR A SMALL FEE OF $7.95. THE ARRANGEMENT WAS TO DEBIT MY CREDIT CARD. THE LAST TIME I WAS CHARGED WAS JAN 2010. THAT CORRESPONDS TO THE TIME I STARTED TO RECEIVE MESSAGES ABOUT THE ATT/YAHOO CONNECTION. I WOULD APPRECIATED THE ANSWER TO MY E-MAIL QUESTION WITHOUT GOING TO A ONE HOUR HOLD. I LIKEd MY PAST DEALINGS WITH ATT, BUT I AM LOOKING AT OTHER OPTIONS IF I CANNOT GET SATISFACTORY TECH SUPPORT. LEON A. SIGEL

I am havivg problems getting my internet back on and it has been over a week I am a unhappy customer and they do not not even have a number where you can head quarters. This really SUCKS!!!!!!!! NO ONE SEEM TO kNNOW WHAT THE PROBLEM IS!!!!!!