AT&T Corporate Office & Headquarters

Don,t you have a Fax # for questions? huggybearrc@sbcglobal.net

The reason for this ltr is because my phone is loaded with static no dialtone I have reported this fiasco SAt,Sun and twice today the person on the phone when periodically she was on it later called us said there was nothing wrong.I am tired tryed of the BS . WE need our phone FIXED ASAP especially for incoming emergencies GET IT FIX IT!! Roy E. Simmons ours4ever@att.net (478) 825-7152 FORT VALLEY,GA 31030

Placed service change order 5/15 to be done 5/24. Part was done; part wasn't. Called 5/24, 5/25, 5/26. On 5/26, they started over and wrote new order. Now the service is back to its original state. Called 5/28, and they said the account is closed. I said the line is open---call it. She said the computer can't be fixed so I have to call Repair! All this just to move a phone # from the house's line 2 over to line 1, which has more jacks.

I have spent over 30 years in retail/customer service and have never in my life been treated with such poor service. Friday I spent over 4 hrs on the phone trying to resolve an issue. Thought I had it taken care of for Monday. Monday, was a repeat of Friday, and over 2 hrs on the phone. Thought I had it solved again. Tueaday, no show and over 2 hrs on the phone. Finally got some satisfaction but not enough to keep me happy. If a customer ask for a supervisor, get one. They are paid to handle problems. I understand that Management policy is not to up a call to a manager. Is that ATT policy or just poor management policy. When a customer ask for a corp phone number give them the number. You have made life hell for me for the past 5 days, may your hell last for 500 years.

I have been very disappointed with your customer service reps and especially with your techs in India. It truly upset me to spend my valuable time trying to understand your techs that have very very heavy accents!!! Too date I am still waiting for one of your managers to return my calls. My problem started on May 17, 2010 and I spoke with 7 different people trying to get my problem handled. I have been a customer for my entire adult life, over 40 years. I hope this is not the norm for handling problems. Other large corporations respond to their customers needs in a timely manner. All of the reps claimed I could not E-mail because they did not have a number. Hopefully someone will contact me by mail, phone or e-mail.

I have been haveing trouble with my at&t phone bill for about 2 months now,My bill keeps going higher and higher,When I called the billing detp I told them that I was going with magic jack.And I am next month I will no longer have at&t home phone service.

I am trying to pay my bill from the UK - none of your telephone numbers work - I have paid for your voice mail over and over (toll free does not work)- the machine disconnects each time. What can I do to communicate with your billing while I am abroad????? Thank you

I was contacted by AT&T sales and was offered an upgrade sped for Internet for $5.00 more a month. When I attempted to get this I was told that they would not honor it. When I told them I wanted it honored since they called me I was told that if I did not like there answer I could leave AT&T. I don't think this is good serve and it is fraud since they tell you one thing the try to charge you a higher rate. I have spoken with a MAnager and was told to deal with it and to leave if I did not like the answer. If this does not get resolved I think the Media should investigate this deceptive pratice AT&T is pulling on customers.

IWAS TOLD AND THEN SOLD A 3G CARD FOR MY COMPUTER AT A COST0F $85 AND $60/MO FOR THE SERVICE, THAT WAS SUPPOSED TO WORK IN ALL OF SOUTHERN CALIF., SPECIFICALLY HUNTINGTON BEACH, CA. I WAS NOT ABLE TO USE IT DUE THE LIE ON YOUR ADS AND THE SALESMAN THATY SAID SO.CAL. WAS 100% COVERED (A MAP SHOWING IT ALL IN ORANGE) . WHEN I PURSUED WHY MY 3G DIDN'T WORK THE SALESMAN SAID I NEEDED A NEW DEVICE FOR$100, I BOUGHT IT, AND IT DIDN'T WORK EITHER SO I TOOK IT BACK THE NEXT DAY AND WAS TOLD THERE WAS A $35 RESTOCKING FEE. AFTER BEING PRESSURED, THE SALESMAN TOLD ME THERE THERE IS NO SEVICE IN THIS AREA AND WON'T BE FOR ANOTHER YEAR AT BEST!. I THEN ASKED FOR MY MONEY BACK ON THE SERVICE THAT WAS NON EXISTENT SINCE THE BEGINNING ,AND I WAS TOLD TODAY, THAT THE BEST ATT WILL DO IS CREDIT ME THE LAST 3 MO. (CASE ID NUMBER S#CM20100130_8557710) IHAVE FILE ANOTHER CLAIM FOR THE REMAINDER (CASE ID NUMBER CM20100519_9814035) IF THIS IS NOT APPROVED I WILL FILE A SMALL CLAIMS CASE IN H.B. CA. AND LET THE JUDGE DECIDE THE VALIDITY OF MY CASE.

Your company sucks big time...that's about all I have good to say about it.

Helloooooooo? Is anyone out there at AT&T. Your executive offices phone number has been disconnected. No one answers at your corporate office? Call me please, though I doubt you will after the poor service I received today. Skip Ford MayFord Glass Gallery 770 446-1196

I have been disconnected by your DSL internet (2nd Level)support employees twice in the past 4 days. They identified themselves by name and then the connection is closed. I was transferred by a very polite off shore tech support person, who could not solve the problem. I would appreciate a call from a responsible upper level manager to allow me to explain my internet problem. My phone number is 903-569-3570. Ma Bell was never this inconsiderate in the past! Thank you. 5/17/2010

My account was taken over by Jennifer Sharp, an AT&T representative. Last year at this time I was having problems with dropped calls and garbled reception on 10 phone lines, after 4 months of being told it was a phone issue and Apple telling me it was a network issue, AT&T admitted they had a network problem. They issued a credit to compensate for the problem and asked us to hang in there while they resolved it. Months later I had our plan revised, despite email and offers of assistance to make sure we were on the right plan, it took over a year until I found an employee who was capable. Our plan was revised and I was told a rewrite is a standard thing they do for all customers. It was done and credits issued. At some point Jennifer reviewed the account and felt we were undeserving of credits, despite the fact that Tamela spent a long time reviewing our account notes and issuing them. She even sent an email stating the credits were done correctly. Jennifer reversed the credits, and when I tried contacting people in their Executive Response Division, I was told I had to speak with her and only her for everything except technical phone problems.. She did not review Tamela's determination and told me even if she did, the credits would not be reinstated. Her supervisior Mick Murphy doesn't answer his phone or return calls.... We have been paying $1000 a month for phone service and now this... she is "in charge of our account" as she has stated and without being able to speak with anyone else, she can do whatever she chooses. If I gave my customer a credit of $912 I certainly wouldn't be able to come back over a month later and take it back, demanding payment within 4 days. Where is the customer good faith.. what about their "Code of Business Conduct" page 9? Will they resolve this with fairness and integrity? Will they stand behind the employee who reviewed the account and came up with credits she determined were fair and due? Will they correct this and make it right? I would never use AT&T for any phone service if I had the choice. I guess I will give up my Iphone and wait till another carrier has them. you can call Jennifer Sharp at | Project Manager, Executive Response | Business Solutions | AT&T Mobility Services | Office: 425-288-2746 | Wireless: 425-647-5440 | Fax: 425-288-2813

My son, who NEVER had AT & T service (he placed an order but cancelled it before the service was activated or equipment was even shipped) was billed for months. Each time, he responded that he never had the service. Now, AT & T has sent it to a collection agency which has contacted me (an address at which he has not resided for nearly 4 years) and a relative in a south eastern state where he has NEVER resided. AT & T, while acknowledging that it is in incorrect charge, will give him NOTHING in writing verifying the invalidity of the charge, nor will they call off the collection agency. The entire family is at its wits end. I am a stock holder in AT & T and I am infuriated.

I have been a customer for the past 13 years and have 4 numbers on my account. Last year I purchased a phone and now want to upgrade to the IPhone. I think it is wrong that I now must wait another 5 months before I can upgrade. It is wrong that a new customer can get the IPhone for $199 and I must pay $399. For a good customer to get raked over the coals because of a contract that has no real fees and in good standing makes no sense. Today, I see that the IPhone has dropped to 3rd in sells behind Verizon. ATT should be doing what it can for it's LOYAL customer and help whatever way it can. After 13 years, I don't think I'm going anywhere (although there are a few options) along with the three additional lines. Do your loyal customers right and help them if the need be to keep their service.

AT&T I had since Feb and poor service. The u-verse is poor. Have to constantly call. No problems with Directv ever. Which listening to other customers, clients and your employees. I WISH I HAD NEVER WISH. Terrible service. Cannot fix a simple freeze,router problem. I WILL NOT GET UVERSE AGAIN OR RECOMMEND. You do not satisfy the customer. Customer account 105241480.

I hate at&t they are liars and they dont care about their customers if they cannot see them. SCREW THEM.

America is for sale.... a company as huge as Att & T is charging me hundreds of dollars a month plus taxes for government, and then uses an off shore company for payments??? Where are the jobs for my clients in this country? Why I prefer to know I'm employing an American at this crucial time in the USA. These companies have no shame just as the wall streeters who squandered away lives for the lining of their own pockets. It's sad , it's a sad day when even answering a phone is not a job you can get in america , pushing button keys on the computer and updating files is thought to be too expensive of a job to be offered to Americans. This is disappointing, the true greed of giants like AT& T. And we wonder why people are angry....it's because of all the false hope this country builds, citizens scream for the fight of jobs at home! To cry is like a cry in the forest......no one will hear you!

If anyone cares my phone # is 352-688-2037. I find it funny that if you want to use AT&T for a phone service they are more than happy to take your money. They want to advertise they are the best phone company in the business. I'm here to tell people that this is not the case. My wife and I had been customers of AT&T for 20 years. ( Cell service for 10 to 12 years) Up until last year when customer service and lack of concern for a loyal customer took it's toll. And now even though AT&T damaged my property during a repair of thier systems after a lightening strike all we got is the run arround people passing the buck. It has taken a week to get anyone to deal with this and about 6 hrs on the phone. I really think that nothing matters to AT&T unless they are getting paid. If I don't hear from AT&T corporate on this matter then I will send this and more to anyone that will listen.

I have come to realize AT&T ceo's are having way to much fun wether it be holidays, buying this that or the other, or for months on end just counting the money they haven't earned. Obviously there is no concern of earning more of what did get you the money to count. (RESPECT-DEPENDABLE-CONCERN-RELIABLE-FRIENDLY-ACCOUNTABLE-TRANSPARENT) You are asleep at the wheel because of green line fever! You hide and can't be found, what is your problem? I called tech support to remove the many security programs yahoo initialized which include Norton,Computer Associates,and who knows whatever so I can use the new one McAfee (is this one way of making money)? First I talk with Henry in India then to Joan in the Philippines. She said for $130.00 a tech person could fix the problem she knew was there. How does Joan know without hooking up to my computer what is or isn't working right? That's right she doesn't. I asked to speak with her manager so I could hookup my computer with a tech to see what was going on and Joan hung up on me! She had my phone number and could have called back but didn't. I guess the 8-9 years with AT&T ($45.00 a month) isn't enough, it means nothing because you want an extra $130.00 just to check. I guess your $15.00 martini's are $30.00 and cuban cigars went from $50.00 to $100.00. I know Joan is only getting 5 or 6 dollars an hour. GET YOUR HEAD OUT OF YOUR A--