AT&T Corporate Office & Headquarters

AT&T Worldnet account Confirmation 221-378-091 I cancelled the WorldNet Service in April of 2010, yet they continue to bill me. When I call each time they assure me it was cancelled, yet they dont cancel it, and still charge me. I called the Exec office 210-821-4105 and it still goes on. No one seems to care... stephen

I used to be an AT&T customer for over 10 yrs. The only services I had were a home telephone & DSL. Then I switched to Comcast. After being unhappy with Comcast, I switched back to AT&T (at the solicitation of an AT&T employee). My services were supposed to be turned on 8/30/2010. I was promised to receive a promotional package that included caller I.D., call waiting, unlimited local & long distance, etc. As well as Wi-Fi for my internet. I was told that a technician would be coming to my home between 8AM-Noon on the 30th. At 1:30 PM CST, I called to find out where the technician was and was advised that I was scheduled for service but he must be running behind schedule, but HE WAS STILL COMING. Oh, and by the way I rec'd. a letter that my internet would be activated after 8PM on the 30th. Well @ 8:30PM, I called to check on the status. I was then advised that there was an error in my order and I had to call customer care the next day (31st). When I called on the 31st, I was told that there was an error with my order and my services would not be on until 9/1/2010. Not to mention, all the while, I'm using my cellphone minutes to talk to these incompetent AT&T employees. On 9/1/2010, I called approx. 7:30 AM and was on the phone until approx. 9AM to see if my phone and internet would definitely be up and running. I was told I was last on the list for my technician and it could take anywhere from 8AM to 8PM. Furious as I was, I explained that I should have been 1st on his list because I had already been waiting 2 days for service. They acted like they were doing me a favor and moved me to #3. When the tech arrived to my home approx. 11:30 AM, he got my dial tone and told me that my internet would be set up once the dial tone was acknowledged. I had him call to follow up and advise that the dial tone was active and to go ahead and send my DSL connection. After I explained that this was unacceptable to me, I was now given a date of 9/1/2010. On 9/1/2010, the tech came to my home only to set up a dial tone for me. When I asked him about my if it would be set up today, he advised that they had me scheduled for 9/14/2010. I immediately got back on the phone to customer care and advised this was unacceptable because it should have been on on 8/30/2010. They again advised the best they could do was have it in place on 9/3/2010 because there was an error in THEIR system. Well after ranting and raving with several supervisors and managers, they finally got my internet up and running by 6PM (after spending several hours walking through the steps with someone who barely spoke English). Later that evening I received a call from a supervisor named Daniel who was so apologitic about my distress. He advised he'd talk to his Manager and give me a call on 9/2/2010 to resolve the matter. Well, if he called me, he call you too. Then on 9/2/2010 I noticed my caller I.D. was still registering my calls as "incoming calls". I know it's an incoming call, I just want to know who the call is coming from. So once again, on 9/2/2010 I called customer care and spoke to several people about my features on my call package. I was advised that my call package was never on the order. Who has a phone nowadays without caller I.D.? That's one of their selling points, as well as local & long distance service. I was promised that the features would be on my phone by 7PM on the 3rd. Well guess what...still not there. On 9/3/2010, I called again and was advised that there was still an error on my order that could take 24-48 hrs. to resolve before the features would be programmed on my phone. Now it's 9/7/2010 and I still do not have the calling features. I called HQTRS. and spoke with some more individuals who promised that my features should be on by midnight tonight. This is riduculous because I know it would not take them this long to disconnect my service should I not pay my bill. I agree that FCC & FTC needs to investigate AT&T, as they are robbing us blind with their rates and providing poor, inadequate service to it's customers.

LISTEN ALL OF YOU ATT DOESNT CARE ABOUT ANYTHING BUT YOUR MONEY. THERE ARE NO DIVIDENS BEING AN ATT CUSTOMER. GO SOMEWHERE ELSE AND GET YOUR SERVICE. IT WONT BE ANY WORSE THAN WHAT ATT IS SELLING YOU NOW. THEY ARE JUST LIKE THE FAT CATS IN WASHINGTON THEY ONLY WANT YOUR MONEY ' TO HELL WITH LOYALTY ' KICK ATT TO THE CURB WITH THE CROOKED POLITICANS THIS NOVEMBER.

Im done with AT&T, I was verbally abused in a store and they refused to allow me to upgrade my phone because I am on unemployment. I took offense to that and she told me that I had no reason to be upset. WTF??? Goodbye AT&T Hello Verizon!!!!!!!!!!!!!! AT&T IS HORRIBLE!!!!!!!!!!!!!!

1. Can't contact an actual person. 2. Navigation sucks. 3. Password revert. I keep getting kicked out. Log in with a cut and pasted password that I changed by copy/paste. Now it doesn't work anymore. 4. Who loves bots? OOOH I DON'T I DON'T!!! 5. Running around in circles. ATT is a gordian knot of bs. All I want to do is either cancel my contract, or upgrade my broken GS to a four since I have to buy a new phone anyway on the EXACT SAME CONTRACT. THIS IS NOT WORTH IT!!! FORGET IT. I'D RATHER CANCEL AND USE A TRAC PHONE THAN DEAL WITH THE WELL DISGUISED SCAM KNOWN AS ATT.

To Whom It May Concern: Finally- a place to voice my concerns I was told I would receive $150 in rebates for switching to UVerse I was never told the installation would take 4hrs. The technician came out-and the person from the local office met him They went back and forth about whether or not it could be installed and finally when I had had enough- I told them my next door neighbor had the service-they both were quite embarassed. Immediately, one of your boxes went bad- so my call for service was to the center in the Phillipines-the woman was not able to help because her English was not good enough-the supervisor was glib and laughing - and rude. And so it has gone for the last several months. Finally, yesterday I had the good fortune of talking with Diane Mosby in the Louisville, Ky office. She was honest about the fact that the company is having serious problems with the product. She said it it a good product but there have been extensive problems-so it's not a good product. She was helpful and very loyal to the company. She is the only person who took the time to help me-everyone else has operated under the -"get 'em off the phone" I am paying a lot of money for really poor service. My land line and my cell are not giving me good reception. I am tired of waiting for your service people. Judging by the other comments on this list, I am not alone. Everyone who has the service is complaining. Everyone says they are sorry for the inconvenience but no one does anything to help. Yours used to be a good company. You used to provide a quality product.

I called about my service concerning a upgrade and when I was expecting to see that upgrade. I signed a 2 year contract Dec.2008, I know people with the same plan as myself and have received 2 upgrades within their contract. When I asked about this the customer care rep. stated that I do not have enough features on my plan so the less I pay on my plan the longer it takes for an upgrade, the more I pay than the faster I will get an upgrade, now what I heard is that I am not a good enough customer because I dont have the $150 plans. I have not received an upgrade like everyone else because I dont pay AT&T enough money. If thats the case whats stopping me from switching to another service provider that will treat me the same as the other customers? And trust me they exist I have called 2 others to ensure. Im still using one of those samsung slide phones, all im asking for is another phone for my loyalty to the service, but I guess to ask a company that seems to be more loyal to the customers that pay over $90 a month is like pulling teeth out of donkey.

I miss Bell South, they were the best. ATT sucks. The customer service is the worst. Yes they will disconnect you when you have a legit complaint and need someone to help. Most of the workers don't know what to do, they will switch you over from one department to another. I was talked into getting three cell phones and combine my billing. They haven't gotten it right in the last three years I have had it. I keep getting billed for something customer service forgot to do. Each month I have to call to get an adjustment. This is the greedish company I know. I think they are getting greedy because sooner or later they will go under or someone else will buy them out because they are robbing people blind. I think it is time for America to find another phone service and leave ATT to themselves. I am sure they do know that they are hiring people that don't give a damn about the customers, its just a job to a lot of them. Some of the people can't afford to go anywhere else. Some don't know where else to go. This is the worst rip off from a phone service ever. Somebody just want to make all the bucks and give nothing. Look out ATT you reap what you sow.

I just moved into a new house. I contacted ATT 3 weeks in advance to MAKE SURE i had service wheni moved in. I frequently work from home and my part time job requires internet use. I also have no cell service where i am and my wife is pregnant so its important that i have service to both phone and internet. Come move in day...guess what??? NO SERVICE!!! Im on day 4 trying to get this resolved. Here is AT&T stats so far 8 customer service reps, 3 hangups, on hold for 2 hours 32 minutes and 11 seconds, still no internet or phone. This company needs some serious house cleaning. Too many morons working there. Also, they told me that the reason the order was messed up was becuase they had the wrong install date....check this out....12/31/2036.....thats 26 years from today!!!!! This person should be fired.

AT&T talks a lot about communication but they surely don't walk the talk. There is no way to contact their head office via email. When one calls the corporate office in Texas you work your way through a series of prompts just to get to a recording that says they cannot connect you at the moment, please try again later. I have the very same issues trying to contact a local representative. This is most definitely a company that doesn't want to hear from its customers.

Customer Service issue: When I phoned to get clarification on my new bill I was having difficulty understanding the customer service person. I was curious so asked where she was located. This question seemed to make her uncomfortable and she him/hawed around and said 'in the western region'. I asked where in the western region and was told she was not allowed to tell me that. After assuring her it was not personal I asked to speak with her supervisor. After a lengthy wait the supervisor came on the line...obviously someone who spoke English as a first language: easy for me to understand. When asked, she said she was in the U.S. and I had been transferred to her. When I asked where she was she said the 'western region'. When I asked where the first person was located she again said somewhere in the 'western region', probably Calif., maybe N.M, all the while hesitating and trying to evade the question. I asked if the 'western region' would include other countries such as the Philipines or India. She reluctantly said 'yes'. At that point I told her I did not appreciate customer service blatantly trying to deceive me or lie to me. I felt my trust had been violated and would call back during the week. This policy, if it is one, is pathetic. Not being up-front with your customers in unacceptable. If you feel that what you are doing is something you need to cover up then you can bet it is the wrong thing to be doing. From this day forward I will not be certain if I am being treated honestly or not. We have been with AT&T in one form or another for 30 years and just re-upped for another 2. However, when that time is up, if not before, we will seriously re-evaluate our service provider. Integrity in business dealings is vital. Further more, if a company can't employ people who speak the language of those they are serving in a manor that is easily understood then there is definitely lack of understanding of the term, 'Customer Service'. AND: It took too much time out of my day to find this site...I could find no help on the AT&T regular site to file a complaint or to offer feedback about 'customer service'. Only one reason I can think of for that: They don't want feedback on their 'customer service'. We are very disappointed in the leadership at AT&T when it comes to Customer Service.

AT&T = MEANS...THEFT, YOU ARE THE MOST DISGUSTING COMPANY EVER AROUND...GARBAGE, YOU CANNOT EVEN BE COMPARED TO "S___!" WHEN THAT IS DONE BY DOGS AND PLACED ON THE GRASS "IT FERTILIZES THE GRASS. SO THAT IS MY OPINION... 18 YEAR COMPANY, WITH 4 DAM PHONE LINES, AND FOR $101.00 (BECAUSE THE REST IS OVER CHARGES AND DISCONNECTING OUR LINES OVER AND OVER AND OVER AGAIN..YOU DISCONNECT US. WELL, NOW IS OUR TURN.... THANK GOD FOR COMPUTERS, TWITTER / FACEBOOK AND ALL THE REST OF OUR TECHNOLOGY.... BECAUSE IF I CAN HELP IT .... I WILL HAVE AS MANY PEOPLE THROUGHOUT THE UNITED STATES AND OTHER COUNTRIES "DISCONNECT SERVICES WITH YOU GUYS" IF WE ALL GET TOGETHER AND START SWITCHING.... YOU GUYS WILL COME DOWN...AND TRUST ME "THIS IS MY GOAL, AND I CAN ASSURE YOU...I WILL SUCCEED... BECAUSE I ALREADY STARTED!!! I WANT TO HEAR THAT AT&T GOES DOWN...SHUTS DOWN...NOT ONE OF THE PERSONS IN ANY OF THE COMPANY HAVE INTEGRITY...IF YOU DID YOU WOULD NOT REPRESENT SUCH TRASH!!!! LOOK AT&T ... YOU WILL "SHUT DOWN"...I AM MAKING THAT ONE OF MY DAILY PRIORITIES...ENJOY SCREWING PEOPLE, ENJOY STEALING FROM CUSTOMERS, YOU DON'T HAVE MUCH LONGER...GUARANTEED...."IDIOTS WE BROUGHT YOU UP, AND WE "CUSTOMERS" WILL BRING YOU DOWN"... PROMISE.... BYE BYE....SO LONG..SOON THANK GOD NONE EXISTING!!! TO ALL CUSTOMERS THAT GET ON HERE "LETS PASS THE WORD AROUND / THROUGH FACEBOOK, TWITTER / MYSPACE / EMAILS" WE AS CUSTOMERS HAVE THE POWER OVER AT&T, AT&T DOES NOT HAVE ANY POWER...WE CAN SHUT THEM DOWN...LETS DO IT!!! SO THAT THE JERKS IN HDQUATERS / ALL THE SCUM & TRASHY CEO'S KNOW... I WILL MAKE IT A PERSONAL INTEREST TO SHUT YOU DOWN... WE MADE YOU, WE WILL GET YOU INTO BANKRUPTCY!!!! G MORA MIAMI, FL

SECOND COMMENT.... PATHETIC.... YOU WON'T PUT MY COMMENT ON THIS PAGE BECAUSE YOU KNOW IT WILL BRING YOU GUYS DOWN.... WELL, REGARDLESS I WILL OR FOR BETTER WORDS, I HAVE BEGAN MY QUEST TO SHUT DOWN "AT&T"... NOT ONLY IN THE UNITED STATES BUT THROUGHOUT THE WORLD.... I WILL MAKE CERTAIN THAT YOU GUYS GO OUT OF BUSINESS... SINCE WE THE CUSTOMERS IS WHO MADE YOU AND WE HAVE MORE POWER THAN THE PRESIDENT / CEO, SHARE HOLDERS... YOU WON'T HAVE MUCH SHARES TO HOLD SOON... I CAN ASSURE YOU... NOW GO AHEAD AND DON'T POST THIS COMMENT EITHER AS YOU DID NOT POST THE ONE IF JUST SENT YOU A COUPLE OF MINUTES AGO.... THIEFS AND COWARDS .... THAT IS WHAT AT&T STANDS FOR.... STEALING MONEY FROM THE PEOPLE / THE CUSTOMERS THAT MADE YOU BIG, THEN YOU BECOME COWARDS AND NOT POST MY COMMENTS.... WELL, UNFORTUNATELY FOR AT&T YOU MAY CONTROL WHAT GETS POSTED HERE, BUT YOU CANNOT CONTROL THE INTERNET AND SITES..... TOO BAD.... AGAIN.. YOU DON'T HAVE MUCH TIME LEFT BEFORE AT&T IS NONE EXISTING.... CAN'T WAIT...YOU HAVE LAUGHED AT US, WE WILL HAVE THE LAST LAUGH...GO AHEAD COWARDS.. TO EVERY SINGLE CUSTOMER THAT IS FED UP, SICK OF AT&T.... START SPREADING THE WORD THROUGH YOUR EMAILS, TEXT, TWITTER, MYSPACE, FACEBOOK... INSTEAD OF ALL OF US COMPLAINING... WE MADE AS CUSTOMERS AT&T, WE CAN SHUT THEM DOWN... THERE ARE PLENTY OF OTHER COMPANIES THAT PROVIDE...WIERLESS INTERNET, PHONE LINES, CELL PHONES... WE CAN SHUT THEM DOWN, BUT WE HAVE TO WANT TO DO SO.... GMORA MIAMI, FL

AT@T service is absolutely horrible. I have been with AT@T for 10 years, but deployed over half of those years and did not realize the service was this horrible until I got stationed in a perminent 2 year location until retirement. They over charged my bill a number of times and claim they have reimbursed me. With my busy deployment schedule, I trusted that they had done just that. After my yearly review of my statements for tax purposes, my CPA brought this to my attention that AT&T has a habit of not following up with customers. So, I inturn called and brought the issues of them over charging my card while I was deployed to their attention. Everytime I call I had to wait 30-40 Min before I get a live person , after 30 min of explaining my issue they send me to another person, then to another person, then they stated that they have fixed the problem and they credited my account - but it will take 10 business days to get it, then next month and the following month I have the same issues. I then cancelled AT&T and signed up with Verizon (much better service). Meanwhile, three months later, I'm still getting a bill from AT&T after I have paid to get out of the contract, they were claiming that I did not pay all charges. This is bull.... After my accurate investigation, they noticed that they actually owed "me" $96.30. When I asked them to provide me with a written statement via email or mail that my account had been closed and no additional payments are required, the manager (Lawrence) claimed that he could not do that..... It was not against any policy, regulation or law.... he just could not do it.... I am so glad I have switched my service. I am still waiting for my money.... More action will follow!!!!

What do we do when you receive an answer like "NOT AVAILABLE" to how long your DLS internet service will be down? SO DO I JUST PUNT OR GET DISGUSTED WITH ATT SERVICE? Saturday 8/21 the system was down for about 6 hours and today its been down 10 hours plus. It would be the right thing to do is to tell us the truth about the length of time DSL internet will be down and not give us the run around. I wonder if the workers get paid extra for working overtime on weekends? (AN old saying is milk it as mush as you can!!) With all the smarts that ATT has you would think that they would be inclined to be more aggressive in telling the people the truth about how long the internet system will be down instead of a ROBOT saying not available at this time!! By the way would you tell me the true time the internet went down and the true time it came on. Just how many hours in total including Saturday and Sunday that your customers could not use this service. Not a happy camper!! Charles Mancini

I too have had nothing but problems with AT&T. We can thank our lovely politicians on Capitol Hill for doing us the "favor" of deregulating the telephone industry so that competition would bring the prices down (and when has that ever worked?)Venting on this page will do you no good--what you have to do to get results is call your state Public Utilities Commission--that seems to get their worthless behinds in gear.

I recently signed a two year agreement with AT&T after not haveing a service provider for four years. I was originally with AT&T before my contract expired and decided to continue using their severice, because I was a happy customer. But as of 7/10/2010 I am extremely dissatisfied with AT&T because they lost/deleted my address book through their offered Mobile Backup feature. I have a small apparel manufacturing business and had over three hundred business and personal contacts saved in their system. After weeks of back-n-forth conversation with over twenty or so Reps and managers regarding the matter, it is evident, AT&T could give a damn about me as a single customer. So now I plan to switch my service provider. I will be reporting my concerns to the Better Business Beaureu and the FCC. I will also be filing a small claims case, twitting to all of my friends and listeners as well as starting a Youtube video to share my experience with AT&T/Mobile Backup feature. I had proposed to AT&T a one year free wireless service, plus an upgrade of my Blackberry phone. To me that is a small price to pay for losing my three hundred plus contacts. So opposed to just losing 1,500 dollars and keeping a five year customer, they rather lose tens of thousands, maybe even hundreds of thousands of current or new customers...who knows. Once my message goes viral, the sky is the limit. Normaly I wouldn't waste my time with a situation like this, but the loyalty that i have given to AT&T over the past six years I feel is not mutual. Thanks to whom ever is listening. Derrick AGGO Sportswear derrick@aggo.com

We have been without Internet in my real estate office for a week. I am so disappointed and shocked with AT&T, their service and the employees that cannot help you. They transfer your calls or put you on hold and never return calls with answers as promised. What does it take to get action. I cannot believe such a large Corporate Company like this and the service they have and mistakes and errors. We have a business and to operate without Internet service is not possible in today's world. The money we have lost in business is unreal. We cannot receive emails or send out therefore any orders we are not receiving. What does a person have to do to get action. Is there a trick to get a live person that knows what is going on and how to fix it? AT&T would be better off to take care of the problems instead of ignoring them. I cannot imagine the calls you are receiving and keep getting. According to these websites I am not the only person having problems with you all. Can someone tell me what is going on. My number for the Internet is 812-547-9998

AT&T's right hand has no clue as to what's the left hand is about, and both do not seem to be connected to a brain...As a result, tech support, customer service, drag you for days with misinformation and misguidance. They treat your time as void of any value...This month I am not paying the bill. Looking to switch. Problem is they monopolize my territory. P.S Is God father Randall the CEO, the president AND the Chairman of the board??? Could that be true???how do shareholders agree to that???

AT&T gave out my e mail address I had for over 3 years to another person for a UVerse account, they changed my password and after several attempts it shut mine down. They won't return my personal and financial information that was in folders at that address. They have chosen to stall and deny this problem saying I never had that email address, I have years of records and accounts set up with that address, is there any legal support for this kind of theft?