AT&T Corporate Office & Headquarters

Obviously, it is all about the money. Wish I would have run across this before agreeing to let my husband order U-verse. We've had the service a little under two months and have had nothing but problems in regard to our telephone lines and "high speed" internet connection. After numerous hours spent on the phone with "tech support" and having OUR valuable time wasted by technicians coming to our home who state "we're only allowed to work inside - not on the poles, AT&T does not offer that type of training to us" (<----- WHAT'S WITH THAT?!)... we're still having the same issues. One supervisor, in an attempt to placate us had given us three months free of both HBO and Cinemax. NOT happy - WE WANT THESE ISSUES RESOLVED ALONG WITH A MASSIVE CREDIT TO OUR ACCOUNT. I'm definitely in agreement with another unfortunate customer who stated "the left hand does not know what the right hand is doing - and neither is connected to a brain. SERIOUSLY DISGUSTED - Bellsouth was NEVER like this, nor was SOUTH CENTRAL BELL (with whom this household has been with collectively for a total of FORTY SIX YEARS)! We will be calling the corporate office tomorrow in the hopes of resolving these issues. Has anyone tried finding a number for the U-Verse corporate office? Funny how ALL search results lead right back to AT&T.

I have been with AT&T for almost 2 years and boy am I looking forward to my renewal date!!!!!, because I will NEVER NEVER use AT&T again!! I have had problems from day one through my cell phone/DSL, combined billing! The "customer service" representatives can't find their own ears with both hands! There is not enough room on this entire computer to tell all the problems; but I'll tell you a biggie! You know you can pay both cell phone and DSL in a combined bill right, well AT&T did not apply my dsl part to the appropriate account and sent me a collections letter stating I owed X amount of dollars due to non-payment. When I called a pitched a fit, they began researching the problem and found THEIR error!!!! They immediately apologized for the mistake, but left me wondering what kind of employees they have working for them. Here's my opinion; AT&T has grown literally too big for their own good. There is absolutely no team work, because if you dare call for assistance, you are transferred minimum of 5 times!!!!! Oh, Oh, Oh, and another thing!!!, I know this does not mean much, but think about it. AT&T overcharged me $.04, multiply that by 40 million customers and you get $1,600,000.00! AT&T needs to get real!

I had just combined my cell phone bill with my home and internet. Well that was a BIG mistake. How does your cell phone one month on regular bill be $191.00 then on the combined bill its 423.90???????????? I can answer that. YOU RIPPED ME OFF. YOU CHARGED ME FOR PAYMENT I PAID!!!!!!! You over charged me 167.01!!!!! Now get this I received my next statement from you MORON'S to only see again that you OVER CHARGED me for the cellular portion. So this time is was $42.30. Now add that up 167.01+42.30=$209.31 YOU TRIED TO RIP ME OFF AND I DO BELIEVE YOUR RIPPING OFF EVERY AT&T customer. Plus your service SUCKS. I pay 33.00 a month for internet high speed matter of fact. Only high speed I have is my clock on computer seems to run 20 minutes fast even when I change it back to the correct time. I can get on the laptop, get on aol via DIALUP and be on AOL WAY WAY WAY BEFORE I CAN WITH MY DESKTOP!!!!!!!! I am now reporting your company for FRAUD to the BBB and making a call to your corporate office.

I WALKED IN TO A ATT STORE TO GET A FAMILY PLAN. THE CLERK KEPT GOING OUT OF SIDE DOOR STATING THAT SHE WAS CONTACTING CUSTOMER SERVICE WHEN IN REALITY SHE WAS CALLING THE POLICE SAYING THAT PEOPLE BUT HIGH END PHONES BACKS OUT OF CONTRACT AND SELL PHONE ON EBAY!!! HOW DARE THEY CALL ME A CRIMINAL!! I HAVE NO CRIMINAL RECORD AND HOW CAN THE MAKE SUCH A STEREOTYPE!! THE POLICE GOT THERE WONDERING WHY THEY WERE CALLED JUST BECUASE SOMEONE WANTED A PHONE HARRASED EVERYONE TO CHECK ID TO MAKE SURE NO ONE HAD WARRANT(I GUESS CAUSE WE ARE BLACK) AND LEFT SAYING THAT THEY CAN NOT DO ANYTHING BECAUSE NO ONE HAS COMMITTED A CRIME. CUSTOMER SERVICE WAS ASTONISHED APOLOGIZING FOR THIS RACIST ATTACK!!! OTHER FAMILIES WHERE IN AND OUT BUYING FAMILY PLANS!! I HOPE THEY KNOW HOW TO STEREOTYPE A HUGE LAWSUIT!!!! CONTACTING THE LOCAL NEW AND LAWYERS!!! ATT IS NOT RIGHT!!! SO IF YOU ARE BLACK OR FIT THE STEREOTYPE OF WHAT THEY CONSIDER A CRIMINAL STAY AWAY!!!

My local service in Savannah is down again for the 3rd time in a month. Comcast is looking better all the time.

worst service

WARNING...WARNING....DO NOT GET INTERNET SERVICE FROM AT&T!!! I have never in my 26 years experienced such horrible customer service!! I signed up for service, paid $100 as an advance pay, and waited for someone to come to my house to set up the line. They never showed, and when I called AT&T to see what was up, no one knew what to tell me. I talked to 5 different people in one day, and they each told me something different. Two times they said they were coming out and was a no-show. I cancelled my service before they could ever make it to my house. I have demanded a refund, and after reading some of these posts, I wonder if I will get it! I'm calling BBB right now.

Worst company in the world, no exaggeration. The only reason I haven't disconnected my AT&T internet service as I have already done with my landline service is the fact that I don't want to be bothered with a cable company running cable throughout my house. So you know, AT&T has engaged in deplorable customer service from the time of its inception in the 1920s when it was part of the Bell Manufacturing Company, and then subsequently purchased by ITT until the present where it continues to be a terrible customer-oriented company. If you study the history of ITT, there is verifiable documentation that the company has been actively involved in the overthrow of democratically elected governments to control their national communications infrastructures. It is a well known fact that ITT was involved in the Pinochet coup in Chili and was the first international business to meet with Hitler when he took power in 1933. Should it really surprise anyone that the successor to such a corrupt & amoral company should behave in the same manner as its predecessor? This arrogant & self-serving multinational corporation has an ingrained and systemic contempt for its customers from the CEO all the way down to its customer service representatives. My suggestion to anyone who is trying to deal with such an inept, disconnected (play on words) & indifferent company as AT&T for his or her telecommunications issues, try indulging in a glass of Port or a shot of Tequilla (your choice) before calling one of the 800 numbers for assistance. You'll need it!

i have been with att wireless for 8 months now and it has been one problem after another i ahve been unemployed for 6 of thoes 8 months and every month i call to set up payment arangment to keep phone on and they always shut them off then i have to call to have them turned back on and they want to charge a 72 dollor fee to turn them back on which is wrong it was their fault in the first place then about 2 weeks ago i lost my iphone and went to att to replace it rathen then buy one outright i was just gonna adda a line att told me htey wanted a 500 dollar deposit why i have been with them almost a year so i ask how much to upgrade and the guy at the store told me 600 to buy the phone so i called 611 service and the guy there told me sorry cant help his supervisor told me the guy at the store was right have a nice day and then hung up well to make this even worse i bought a phone on ebay and find out a few daylater that the guy in the store was wrong i could have gotten an early iphone upgrade and it would have only been 299 not 600 that makes a big differance when you are unemployed and already spent 300 on a crappy 2 year old beat up phone att you suck i never had any problems with verizon and if it wasnt for my feiance likeing her iphone so much we would go back and then a friedn told me that the fcc changed some laws and jailbreaking iphones is legal so you bet i am cancleing att and going back to verizon screw att i hope they go under so they can see what poor customer service gets them

I have been trying to have my phone repaired since 09 /28/10, they told me it would be a week, a week went and now they tell me another week. No one and I mean no one cares. I am so frustrated with AT&T, this is not the company I remember, sometimes I think it is ruined (no pun intended) by the govt. I do not expect anyone from corporate to get back to me on my home phone number, but I would like someone to get back to me with a pliable expanation, one that I can believe. I live in Yonkers, and I am sure from your records it can be done. But I doubt it, as long as you get the money every month no one and I mean no one cares, and from reading the reviews on line, I guess I will be hearing from no one, and please do not blame the storm, it had nothing to do with it. Obviously I am not alone with my feeling, hope someone reads these e mails.

This is probably as useless as your customer service; which is the worse I've ever had the displeasure of doing business with. You lock people into contracts thencouldn't care less if the customer service stinks. Another AT&T scam,people should be aware of, You can add lines to family talk easily on-line. Try to drop lines or switch to a cheaper rate plan. After many hours and calls of being transfered around, cut off, talking to people who don't speak English,I finally got someone who was willing to drop a line from my family plan, but opps! They dropped the phone I was talking to them from instead of the one I wanted dropped and ruined my sims card in the process. So now I'm paying for a service I don't have and have lost all the info that was on my sims card. All of the customer service people have been trained to say I'm sorry you have a problem, but no one is willing to fix it. I think all of us displeased customers need to check into a class action suit to be filed against a company that holds you to a contract but doesn't provide the service agreed too. Don't contracts go both ways?

I have been a customer with ATT so long I need to own stock. I've never ask for anything from you. Until now. A repo. at wolf-chase Mall in Memphis Tn. sold me a warranty that turns out is not a warranty at all. I feel like HE/ATT stole $100.00 from me. Now my phone is broke and ATT persons on the phone just don't care. Micheal Jones a manager in central Florida tried to assist me by crediting my account $50.00. getting to speek to him took two call to ATT and holding for more than 30 min. They did keep checking on me, hoping I'd hang up. That didn't happen. I would like to hear from ATT about this. Because Mr.Jones said there was no one at his office over him, and he done all he could do.

I recently ordered phone, internet and TV service from AT&T for my business. The sales rep on the phone said a tech will come out to do the install and he gave me the scheduled time. I asked if we need to buy any equipment and he said no the tech will bring it with. Well, the phone guy showed up at the appointed time but said another tech will come to install the internet and TV. After waiting several hours I called and was bounced around for 1 1/2 hours. At one point of of the CS reps said "well, I see your scheduled for the install but due to the natural disaster in your area it is delayed." I live in Chicago and we have not had any natural disasters. Finally they give me a date and time for the install. The following day the tech shows up 1/2 hour late. She then asks for the equipment. Then tells me I didn't order TV. I told her how frustrating this all was and she took attitude and told me in my own store not to be belgierant toward her. I told her in no uncertain terms to get the f--- out. She walked out and as I went to call AT&T she came back in and started yelling and when I tried to close the door, she shoved her foot against it and started ranting that I assaulted her. She then called the police. When they arrived she then claimed I assaulted her in the store yet there was no sign of any disturbance. Mind you I am 5'8" 56 with a bad hheart. She is over 6 foot tall and large. I was outraged by her lie and then the cops cuffed me and put me in the squad. It ends up she wouldn't sign a complaint and I was let go. AT&T's response, we are very sorry, is there anything else we can do for you? By the way, the techs name is "Lovely" not sure if that's her stage name?

We have had AT&T service in Anderson SC since January and we have had nothing but INCREDIBLY PATHETIC service. I am writing this review as I am sitting here waiting for an AT&T customer representative to get me off hold while i listen to STATIC, STATIC AND MORE STATIC. It has now been 20 minutes that I have had to sit here and listen to being kept on hold. the funny thing about it is, THEY CALLED ME after my husband called from his cell phone to let them know we ONCE AGAIN have a problem with ourline. Their cutesy little prerecorded so-called customer service response was calling to let me know our problem has been fixed. REALLY?!! by who? the little imaginary AT&T phone elves? This has HUGELY adversely affected my ability to work as I work at home. Why you ask? Because on top of the static on the phone, anytime I have to answer the phone while I am working on the computer transcribing patient's charts, or even turn on my secondary computer simulatenously, the damn computer gets disconnected because the interference on the phone line. But we pay out the butt for their lousy internet/phone service. Sadly, we are in an area that doesn't offer any other options for internet. Otherwise, we'd get another service for both phone and internet and believe me, should the opportunity ever arise, we won't think twice about changing!! and to be honest, 1 star is way too much credit to give them!

I am very disappointed in the AT&T Solutions Advertising PPC program. I signed up for the program in April when I opened my small home business. The program is pay per call, which I was to get a detailed call report each month with my charges. I have been receiving bills for huge amounts of money, but til today I have not seen a call report to justify the amount of bill. I have called customer service 4 times for a call report to be emailed to me, but til today I still have not received a report. I had to close the business in August due to lack of interest and funds, I mailed a letter to the sales rep to close the account, but of course I did not and have not heard from the sales rep or anyone on terminating my services. I called customer services again today to speak to someone in the PPC department, but of course there was no one there to assist me. I highly discourage any business (large or small) to use AT&T's Pay Per Call service, you will be charged month after month with nothing to show for it.

to all the people venting their problems on this site. it's just a review for other customers, says right at the bottom that it's not affiliated with ATT in anyway so you can quit venting your frustrations here and actually review the corporate office. it's not and is never read by att.

I have open an account with Cingular 3 years ago. Now I no longer under the contract., and I wanted to cancel my account. I tried calling the customer service number to do that several time and they keep asking me a pass code which I did not set up 3years ago when I open the line. I did not even registered my number to AT&T website ever since.Now I am stocked with a bill on the phone that I do not even use anymore. And AT&T is after me to collect the monthly previous balance. I even provided them with my Social Security Number, my complete birth date just to cancel the account. And they they cannot do anything because they need the pass code??????????????? WHAT PASS CODE???...I DID NOT SET UP ANY PASS CODE AT ALL!!!!!!!!!!!....AT&T MAYBE JUST DON'T WANT TO HELP CANCELLING THIS ACCOUNT....

AT&T Uverse has turned into a continous problem. The internet service is unreliable and their representatives are not responsive to the customers needs. I would sugest that everyone stop using their services where ever possible. They are truely out of control.

i went to pay my bill at the route 1 store in saugus mass and the store was closed at 8:40 and the store hours say 10:00 to 9:00, the store was completely closed lights off no one in side my phone # is 617-682-6820

I am reposting all of these complaints to all of my web pages!!! Your company truly lacks proffesionalism and there is obviously a need for better customer service and sales managers. You can reach me for now by the numbers listed with ATT, but after what ive experienced this week come Monday if the problems are not fixed I will be terminating all of my services with your company. Let me help you with the number just incase you cant find it. 619-423-5076 Calling corporate on Monday morning. Spring Stembridge