AT&T Corporate Office & Headquarters

Earlier this year, while I was on my way to work (in uniform and out of my jurisdiction)I used my Iphone to call 911 to report a careless and wreckless driver. I got behind the car so that I could give the dispatcher the vehicle information. The driver drove about two blocks (as I was doing this)and then parked at the location that she was speeding to. I was happy because now the local police can actually speak with a reported careless and wreckless driver. Well in the end, Durham police never arrived. The suspect lied and said I grabed her and that I was trying to make her pull over on the highway. The icing on the cake was that when my department investigated a month later,AT&T representitives told the investigator that I never made the 911 call. The call is nowhere in the system and that their system could not have malfuntioned. Needless to say I was forced to resign as a police officer. I know my signal had to hit a tower somewhere. It was 0533 in the morning on 3/18/10. All I want from AT&T is to help me find that call so that if I apply to work as a cop in the future, I can prove that I was not lying. The local police have the audio, but there is no time or date stamp available to me. Out of anger, I switched to Verizon. I hate it!!! If You help me, I'll switch back because other than this one major incident, I had no previous problems with AT&T. Can anyone direct me to the appropriate official who might be able to assist me? email:djmajik01@aol.com

Dear CEO, I am sorry to say but I have been treated very poorly by your service. First of all somebody sold the U-Verse to me by not giving me all the correct information. I have tried to go back to my original service and no luck with help. I must have talked to so many service reps and their supervisors. They all promise me everything but nothing happens. Now they have disconnected my main house number which i am trying to get it back connected but no help. Example: I have spoken to one of your supervisor name Brett and i do not know his last name on 21st of september. He promised me that someone will show up yesterday sep 22 between 4-8 p.m.. I left my work early to be home before 4 pm. I lost money and canceled my potential customer appointments. No one from your company showed up or called. I really do not understand how you guys run the business if i did this with my business i will be out of business. You do not have any respect for anyones time. I am very sorry but i do not know what happened to old ATT. Someone needs to fix my issues and compensate for my suffering. Thanks Ashok Marwaha 714-313-2317 ashokmobile@gmail.com

Your service center SUCKS! Why can't you have English speaking people right here in the US handle your customer service....NO, you have to outsource to the Philippines and Asia. Nice people I am sure but can't communicate effectively. I pity the day that you took over Southwestern Bell....They had ok service. The getting to big talk going around applies to you. Not to Big to Fail but to big and have a total market share. Makes me sick you are the major player in town. To bad you don’t care enough about your customers to provide ligament complaint phone numbers and e-mail addresses. Guess you think you got it made and don’t have to hear from your customers. I will just say you better watch out. That is also what the government thought and a lot of them will be without jobs come this fall. Hopefully bigger better competition will come in one of these days and eat your lunch!!!

AT&T Customers Sevice, Tier 1, Tier 2 and so called Supervisors must be in the 1st Grade. They are horrible and incompetent. They lie , they are theives and just all out bad. Still trying to get my service to work.........

I am writing to let you know that I am a VERY disappointed AT&T customer. I have been with AT&T for many years and have been satisfied with your customer service and products. Last year I bought the Samsung Impression phone ($200.00). I really liked the phone and I bought insurance on it as well. So I have had insurance on this phone for over a year and a couple of weeks ago my phone keys froze. I didn’t drop it, get it wet, did nothing to it, but it froze, so when I went into the AT&T store they told me they had had a lot of trouble with the Impression, but it was out of warranty and to get a new phone from AT&T I would have to go through insurance and pay $50.00 for a new phone. This makes me VERY angry!!!! You should have given me a new phone since it wasn’t my fault that this piece of crap stopped working. What am I paying insurance on the phone for????? In addition I had to pay $32.00 to go to a special store to get my pictures off this phone that I couldn’t use, so I am out of pocket $82.00 for a defective phone that should have fallen on you guys. I will changing from AT&T as soon as my contract is over with this type of customer service!

Two weeks and still cannot get internet service. I received a modem today and now no one can help get the internet started because I need a phone line. I try to cancel and I would be charge a cancelation fee. I have not been able to get the service in the first place. And then you want to report to the credit bureau. How incompetent and stupid

At&t went to the dogs with customer service, and their multiple state service. Called at least 12x's getting different answers, and different bundle package pricing. In 30 years of being a customer of at&t I have never witnessed such pitiful, bumbling idiot service in my entire life.God help us because they sure can't.

AT&T has the worst customer service out there and of course they are all liars... Was thinking about canceling my cell phone service after years of service and they wanted me to stay as they credited my account $100.00 that was suppose to take affect immediately and gave me the new balance. Since my payment was going to be last I called 611 and the customer service representative talk me he would make if for the $ amount owed. When my payment was taken out of my account today it was for the full $ amount. Call At&T regarding this matter and was right to the point of what happened. The gentleman called a billing representative and explained what was going on and then he came back on the line and said that they backed the payment out then said that I was going to have to find a computer and make the payment. I said "can't you go ahead and do it since it was set up to come out anyway" the representative said "yes, he could do it but it would be a $5.00 charge. I'm not going to pay for something that was not my fault in the first place. The gentleman wasn't going to do it so I told him I was going to contact my back and let them know that the amount AT&T took out was not the authorized amount and I would contact the FCC.....Well then he took care of it for me. Then he told me that even thought my next bill was not due until 10/1 that it was going to show a past due balance and that I would need to schedule a payment arrangement. This just is not correct. I don't feel like I should have to do that since my payment isn't due until 10/1. Representative said that since it shows past due amount that we are in danger of having my cell phone service disconnected. On top of all of this we have had to sent back cell phones for the whole time of our contract......BAD SERVICE.. THEY SHOULD BE ASHAMED... WORST COMPANY... SOON EVERYONE WILL REALIZE..

AT&T lies! I was going to switch over my service from another company and AT&T at the last minute decided I could not do this with my internet. I could with my phone service. I believe I truley made a mistake thinking about at&t. They make promises they cannot keep. When you put them on front street they say they did not get the order, you go thru department after department, they pass the buck. I stayed with my old company, I would not go to at&t even if they gave me free service, I do not trust them. They need a new CEO to go thru the company and fire anyone who lies to a customer or a new customer. They just do not back up what they say. How can they sleep at night knowing they told so many lies to people? They are very irresponsible! I would like to give them a lower score. 0 stars

recieved a phone from att which I bought in july have and nothing but trouble tried several times to get it repaired all they said was they had to do upgrades and did but didnt work so on 9th called got another tech he trouble shot it and said it was a bad phone and had to be replaced and said he would send one well didnt happen so a week later I was in another town phone drop calls and locked up while I was talking to a very important customer and may have lost him so called att ask where phone wasgot the tottal run around by everyone than said I had to take it from where I was to a store in tulsa to have it cleared and reloaded cause this was causing my keys to stick and turn off by it's self they did as warranty wanted but warranty would except what they did and had to go back get on phone per warranty and call back in and have tech go thru everything again and they came up with same thing and wanted to know why it hadnt already been replaced ask for manager all I got was a superviser and know one else and I spent 2 whole days tring to resolve this and it cost me money and still no phone what is the deal with att now they are going down hill fast and dont care about the customers anymore 2 months fighting a phone they sold me and now I have to pay for something they could have fixed and or repaired. the should have a problem number for customer to call to get things resolved and I talk to a ruud suoerviser named melton dont know where they got him but they need to send him back to train and have management available for they're customers and by the way I still dont have a phone yet and its friday night and was told wouldnt till next week sometime what ajoke but guess it's on me I believed in att they want me to go up grade and buy new phone sign a 2 yr contract for they're problem so I wont be with out a phone and if I dont tough luck to me and lose business and they said O'well I want a high management to call me I want resolve maybe it is time someone took att to court Im sure we could group togather a bunch of customers that att has put the screw too and take them to court I never have but why am i being treated like this and others too and management dont care please forgive my rambling and miss spelled words just plan mad dave 918344-3222

Even though my only phone service is a land line, ATT said on its site where problems are reported that it would be 3 or 4 days before they could provide service to my phone, which does not get a dial tone. Wonder if they'll give me credit for the days during which I have no service??? I am amazed to see the number of complaints above. Why shouldn't you be able to talk to a person -- AT THE PHONE COMPANY? Why is their address such a secret?

Less than 3 months with Uverse TV. 4 remotes, two boxes, 3 in home calls - STILL doesn't work right. We left Dish because of very poor service - 7 or 8 boxes, lots of problems - found out ATT owns Dish, Direct and Uverse - all lousy.

I closed a Dish network 2 yr contract on May 23, 2010. I signed up for Comcast bundle. I started calling At&t phone and internet services on 05/23/10. I called them for a week, to make sure all my services were "CUT OFF " , ' TURNED OFF." aS OF 09/14/10. As of 09/15/10 I received another bill for full service. I have called billing over and over for them to get this mess cleaned up for me. Sir, it seems to me no one in your cut off department, and , billing department is smart enough to do their jobs. I need help from someone who cares. I don't think none of you care. Please get my bill straighten out for me

Our daughter moved to the east coast from CA, we have NOT been able to have one conversation with her since this move. Your customer service dept. does not answer their phone or return phone calls. We have been with AT&T for many years. When will AT&T care about their customers? I would appreciate someone/anyone, who has any authority at all, at AT&T to return my call or answer my email. If we don't receive a return response to our many phone calls and emails from AT&T, we will continue our service with them and advertise our discontent. When did 'we the people' not matter?

I spend hundreds of dollars on my Samsung epix. I have NEVER dropped the phone or got it wet. I have sent the stupid phone back on three different occasions. It has never worked and no one is willing to send me a similar phone. We have been with AT&T for years and years! This is ridiculous!!!! I have called multiple times and had to go through loops and reset my phone on multiple occasions, none of which worked. I want to cancel this stupid plan and switch to a new company. You have terrible customer service. I have been on hold now for 40min with AT&T. Someone needs to call me. 314-602-2081. Mad! Valerie Slayton

I decided to switch my bundled package of services from Time-Warner to AT&T. Price was the overriding consideration. Unfortunately, my credit card number was used to purchase things including prepaid collect calls, so that persons in prison settings could make calls. This has me very distrubed, because the only person I have ever given this number and security code to works for your company. My bank and your company are conducting an investigation. I have reported this issue to the Asset Protection Section of AT&T on 09/13/10 at 800-807-4205. I expect resolution of this matter as I am very concerned that my personal information has been compromised, including my address and other information which could portend identity fraud.

I am completely dis-satisfied with at&t.....I recently upgraded to a new phone.i took the phone to an att store to have them transfer my address book...they ended up deleting all of my address book.............not to mention the pictures and videos of my now deceased Mother......THANKS ALOT ATT.........................I AM DEVASTATED.............

To whom it may concern, As a long-time AT&T customer, I am finding myself very unsatisfied with my recent AT&T service. As a last resort I am writing this letter in desperation and sending it to every contact from AT&T that I can find in hopes of finally getting some help with my bill and just maybe an explanation for my recent treatment by AT&T and it’s representatives. First off, the 800 number on my bill AND the U-verse website I was told are incorrect...that makes it hard to call someone to get support! So I made 5+ calls, disconnected and transferred numerous times, 3 visits to AT&T stores and official offices, totaling over 10 hours of lost work time. No one can or will help me, or even call me back. My bill has been neither correct nor consistent for 4 months! It has never been correct from the ordering of the service through an authorized dealer to the complete lack of support. I feel unappreciated as a customer and utterly disrespected as a person. When I am not disconnected from customer service I am told that they are unable to answer my questions, than I was told to go talk to someone in person at my local AT&T branch. I did and after standing in line I was told they just take payment and no one could help me. As I practically cried with frustration I was told to go to a local AT&T wireless store where maybe someone could help me. After 2 hours I was told no one could help and that the manager would call me back. After 3 days and no call, I called to follow up. I was put on hold for 10 minutes until I had to hang up and return from a wasted break to work. If AT&T offers bundles and sells them to people, then people deserve ONE website for ONE account with ONE simple bill as promised, make it far easier to talk to a real person that is HIGHLY qualified to help me. Follow up on customer support requests and complaints. Make sure your customer service representatives actually know if a local branch can help them. Do not make careless seemingly unchecked clerical errors. Question 26 on the satisfaction survey implies that a CUSTOMER was supposed to help me and "save" me from calling customer service. By overcharging customers, basically stealing from them, then being unavailable until they get so frustrated and give up, one would think that AT&T makes enough money to pay live people to help rather than relying on customers for their "customer service"! In addition, being unhelpful and unavailable coupled with massive disorganization in which one department has no idea what another is doing without access to the multiple accounts in a “bundle” is not only ridiculous, but gives the whole multibillion dollar corporation an appearance of incompetence. I expect a prompt response and a clear explanation. I also wish to speak with someone in an upper level of management directly that can and will listen to me and try to help. Additionally I wish to be reimbursed for all errant charges, mishandled fees and adjustments, as well as time lost from work during these long and painful, yet unsuccessful attempts to simply be billed correctly and receive the services that I was promised and that I paid for. Sincerely, Robert *. *********

Took me an hour to order TV and Internet service when I called the promotion number provided in AT&T literature received through the mail. After finally getting everything set up--or so I thought--the internet installer didn't show up. Turns out the installer showed up the following day..and of course I wasn't home...and to make matters worse the TV order was never placed. Rescheduling the Internet install and re-ordering TV service took another hour on the phone with AT&T. Today, the installer never came out because my unit # wasn't on the dispatch order...their error...and I didn't receive a courtesy call from installer requesting my unit # (even though I have AT&T wireless phone service!!!). Because Internet didn't get installed, TV installation set up for tomorrow wasn't going to happen either. At this point I'm fed up and decided to keep my current provider...more expensive, but not inept. It took me 1 hour and 15 minutes of being on the phone with 8 different AT&T employees in 7 different departments to cancel the Internet, cancel the direct TV, and to ensure they never send any more promotions by mail or phone. Their employees don't know where to send calls to get the customer's concerns answered, to set up appoints, to order services, or the cancel orders/services. To make matters worse...trying to file a complaint on AT&T web site was impossible too!

Non of their 24 hours lines work past 9 or 10 P.M. Sadley can't accommodate all customers.