AT&T Corporate Office & Headquarters

I transferred to AT&T in March and the nightmare began. First, the representative showed up one day early - while I was at a dr. appt. Then when I finally got thru the various menus, they put me off for 6 days, but told my other carrier to drop my service - so was without a phone. Then received two calls from AT&T asking if I received a phone book. Both times told them no. Here we are at the end of October and I still don't have a phone book. In September my phone went out and it took days for them to fix the problem. Less than a month later I had the same issue. Again, it took me over an hour to get thru the menu to talk to a rep. Phone was out on Friday and they would be out on Thursday to fix the problem. Cox Communications came out Tuesday and I transferred everything to them. Your Customer Service is a joke. I don't know what happened to AT&T, but this is not the company I knew in the past. I will never be abused by your system again! Cox takes good care of my service.

If I could I would give AT&T a zero, I called on October 20, 2010 to have my service transferred and was given the date of October 25, 2010 for installation at my new location. I was also given a new phone number although I was only moving 10-15 miles away. Once I was given the number I had to order new business cards - now the fights starts it is Thursday October 28th and I do not have a telephone, my internet is not working and the AT&T wireless air card I have does not work in the area. After calling them, Tuesday, Wednesday, and Thursday, staying on the phone for at least an hour per call I have continued to get the same run around. "I have to fix this problem hold on" after staying on the phone so long and being placed on hold several times per call I gave them my office and cell number to call me back once they resolved the issues in question. Guess what no return call at of this posting. It is a sad day in Bedrock - buyer be were V/R M. Charles Williams Pine Bluff, Arkansas

October 28, 2010 Dear Mr. Stephenson, I am writing to you to express my extreme displeasure with your company. I am new to AT&T (with the exception of cell phone). And I deeply regret having picked AT&T for phone, internet and directv. Let me start at the beginning. In early September I contacted Bell South – now AT&T to start service at a new home my husband and I purchased in Flat Rock NC. I ordered landline, internet and directv as part of a “bundle” deal. From the beginning it was a fiasco. I ordered the service to start on Sept. 24, 2010 as we were still in California packing up our house. Several days after I ordered the service (Sept 10thish), we get a call from an AT&T installer the he was on the way to our house in Flat Rock (which we had not closed on). So, I called AT&T and told them they messed up. At that time I was told I had not ordered a landline (which I had) and they corrected the order. So the service was rescheduled for the correct date. By the way, let me digress here a bit. Calling AT&T is a nightmare. It is very difficult to get a real person. And when you do they are so damn cheerful and inefficient it is frightening – like talking to a Stepford wife or husband. While driving across country we were informed that our furniture would not arrive as planned so I had to call AT&T to reschedule the service. It was difficult as our cells had AT&T service and oh guess what- it sucked! So fast forward to the day we are supposed to get our phone and internet. The installer arrived and found he could not connect us because AT&T had cut the line to our new house. So, an order had to be put in to connect us. At this point, I would like to say that every worker that came out to our house was terrific. They tried their best to provide our service. The sad thing is that is that each person had a specific job (ie dig a ditch, connect, dig a hole etc.). The process took over a week because someone dropped the ball at AT&T and forgot to schedule something or other. So, sadly I had to call AT&T to inquire (each phone call takes up to 45 minutes with AT&T because of hold times and incompetence). I was told by one customer service person that I would not get service until October 29 and then had the gall to ask me if I would like to order more services. Why in the hell would I want to order more services when I can’t even get what I originally ordered? Now on to the nightmare that is directv. The installer arrived as scheduled and because it was a new house could not find where the builder had put the junction box for cable. He also told my husband to dig trenches for cable access which he did. Once we got the information on the junction box and trenches were dug, we called to schedule. We tried to get the same installer but of course that did not happen. The new installer told us that we had to trim trees. So almost $1100 later for trimming trees we were ready for directv to come and install. Keep in mind that by this time we had missed 5 episodes of Mad Men. So, we finally got our tv on Oct. 13 – but not the service I had ordered. I ordered Whole Home DVR and I was told I had not ordered it. So, I was told to call directv and correct the order and just have the service installed that day. I waited a few days to call because I was busy unpacking and to be honest I wasn’t sure my nerves could take another prolonged phone call. When I did call directv, I was told I had not ordered Whole Home DVR. So after an 1 ½ hours on the phone with directv, I got them to send us the correct receiver with no charge. I should mention that I was on my cell because guess what I did not have phone service yet. So, I am sure I went over my allotted minutes with AT&T. The correct receiver arrived and my husband installed it. He called directv as instructed and guess what again? - it did not work because we did not have a deca (whatever the hell that is). This particular call took over an hour. I have to say Clinton was very helpful but sadly told us that we would have to call AT&T because they are the ones who forgot to order the deca. So that was my entire morning yesterday. AT&T finally admitted they screwed up that my original order included a Whole Home DVR. After over an hour on the phone with a supervisor with AT&T, I was told that an installer would call straight away to come and install the deca. The local company called right away and told me that they could not come because the order was closed. One only has 2 weeks to change an order (something I did not know). However, the tv was installed on Oct.13 and I called on Oct 27. According to my math that is exactly 2 weeks. But according to AT&T math it is longer. So, I was transferred back to AT&T and after ½ hour I was told that because the 2 weeks had passed the best they could do for me is charge me $205 for the deca and then credit it back. What kind of bullshit is that? AT&T admits they screwed up and then wants me to pay for it. Are you people smoking crack or what? My husband got on the phone and convinced the supervisor to just send the deca and he would install it. Which is what is supposed to be happening – we shall see. Now, if my few words of profanity offended you – you got off lucky. My father was in the merchant marines and I learned fluent profanity at his feet. So with that I will sign off and go nurse my sore ears resulting from lonnnng phone calls with your company. With regret, Susan Musgrove 329 Kenmure Drive Flat Rock, NC 28731 828-692-0503 PS Please do not have an AT&T person contact me by phone – my nerves are shot.

ATT sucks, they have horrible service. Period

I HAVE BEEN A CUSTOMER FOR ALMOST 10 YEARS NOW AND THIS IS WHAT I GET!!!! I purchased a Motorola Backflip and paid almost $300.00 for it. I have had it since May of this year. A couple of weeks ago I was having a conversation with somebody. The person on the other line started saying I can not hear you. I asked can you hear me now, can you hear me now. The phone started making a frying noise and died. I could not turn the phone on nor was I able to charge it. I took it to a local AT&T store where they could not turn it on either. So I called AT&T customer service the next morning when I was able to turn it on again. I explained to them what happened. They sent me to the warranty dept. and they wanted to do a diagnostic on the phone. So she tried and the phone froze up. They charged me $12.00 for the next day shipping on a referbished phone.I think we should not get a referbish phone after paying almost $300.00 for a phone I have had for 5 months. I paid them this money basicly to end up with a peice of crap. When I got the referbished phone it lasted 7 days and I am not able to use this phone at all. I have been on the phone to AT&T for about 3 1/2 hour total trying to resolve this issue. So the last time I talked to the customer service dept. I told them I did not want to go through the warranty dept. I will just claim it on my insurance. Mrs. Wendy W. does a great job in assisting me, but when she sends me to the insurance dept. they tell me that they are going to send me a referbish phone and I told them no. I give AT&T $300.00 of my money the least they could have done was send me a new phone. I am not asking for an upgarde to Iphone I just want a phone that works. You can not get all you data off of this phone. AS MUCH MONEY AS WE GIVE TO AT&T FOR THESE PRODUCTS AT LEAST THEY COULD DO IS HONOR THEM. SOME OF THERE PRODUCTS ARE CRAP. I KNOW VERIZEN AND OTHER

why is it so hard to get an AT&T employee to give out the phone # for the corporate office; i'm frustrated beyond belief; i want to cancel internet service but want to know if i will be able to keep my sbcglobal e-mail address or if it will be cancelled\closed when i cancel service; i've gotten conflicting information from 5 different AT&T employees; 3 [incl. Dice Farrow, Employee Id W4Gw, "alleged" 2nd level supervisor] have told me that if i cancel internet service i can still keep my e-mail address because the address is just like yahoo, hotmail, gmail, etc. i told Dice why i keep getting conflicting information from their employees; he's sorry, but assures me that i can keep my e-mail address if i ask that they not close it out; i told him i appreciate his assurance but because of conflicting information i need to speak to someone at the corporate office; I asked Mr. Farrow to transfer me to corporate and, what does he do, he transfers me to the Public Utility Commission of Texas. Two employees [incl. Gina, Emp. Id W4HW] have told me that the e-mail address will be cancelled within 1-3 months; Gina went so far to tell me that there's a "special dept." which takes care of ppl cancelling service but wanting to keep e-mail address, all you have to do is pay a monthly fee; what's the fee? she don't know; i've asked to speak with higher level managers and also for the number to the corporate office in hopes that someone would have correct information; Gina and Cindy have told me that the corporate number can't be given out [Cindy said it was private information], that's why they have the call centers; excuse me, since when is any legitimate company's corporate office number private information? Gina said a manager would get back to me 48 business hours from tomorrow. all i can say is what a way to run a corporation Randall Stephenson, Chairman & CEO of AT&T, my hat's off to you, sir, for running such a fine company.

AT&T, As many of the other customers have stated "I guess you've become to big" for us small people or maybe it's just because I do not live in Beverly Hills with my zip code being 90210. Let me be clear, I'm not writing this to feel better or join the millions of bloggers. AT&T, I really hope someone is taking me serious. My neighbors and I have been dealing with our lost of connection to both home and internet service for three years. As I speak I have no service. When it rains and/or strong guss of wind we lose service, each time your repair team states that the problem is fixed only to find it's not. I have not had home service or internet since October 21, 2010 I spoke with your support staff who didn't provide much support at all (they all read the same script) but stated twice that the service call was missed by the repairmen with the new schedule date now set for today. I'm not sure if any of you AT&T Corps have kids, but I do and both are out of state in college so communication is a must for me. I am available at anytime if you would like to talk. I am cancelling my service with you today. After 22 years years of being a customer you would think AT&T know who are their loyal customers.

I know I will not get any response from the corporate office. I just posted my complaint in case other customers may see and learn from me. I subscribed a home phone and DSL internet fron ATT in March 2010 and the monthly price is 17.55 and 24.95 respectively. Starting from April 2010 my DSL bill comes with strange amount 42.95 and I complained to the customer service that the bill is incorrect. They promised to correct it and I continued paying the said amount. they continued charging me this amount till this day and i continued complaining. Now they come up with another reason that I have no long distance phone service. This was not an issue when I ordered the service on March 18, 2010 where I got order confirmation No.(3886256) that states my monthly payment for the services is respectively 17.55 and 24.95 respectively for phone and Internet service. I found this disgusting rip off from Att. If the corporate office can correct it my phone number for the service is 770 682 4761. But I have decided to disconnect the service before the contract and contact my lawyer to get back the amount of rip off and prevent possible obstacles att may cause on me.

people use your cedit card and att will not do anything about it but tell you sorry.......AND THE ACCOUNT IS NOT EVEN IN YOUR NAME!!!!!! ATT ahs poor CS!!!!!! there workers need to learn how to talk with people and be professional and also be calm not shout.....if it was your money you would try to get it back! you are no help att or your fraud department

If I could, I would give AT&T zero stars. This company is horrible in so many ways and their network is extremely unreliable. The 3G wireless service is really bad in the Cincinnati, Ohio area and nothing has been done to fix it. I have called several times and they always say that there aren't any tower issues in my area. I have a brand new Samsung Solstice 3G phone and have had nothing but problems with it. The phone is only 2 months old. I am frequently getting dropped calls, the calls that do connect are never clear-you always hear crackling or static in the line and the voice will cut out, many times I won't receive text or voice messages for several hours, sometimes not at all, coverage is spotty in many areas, connecting to the internet is slow and tedious and more than likely it will kick you off after 3 minutes, and many times my phone will not ring when somebody tries to call. It's pathetic. I am going back to Verizon when my contract is over. Avoid AT&T Wireless if you live in the Cincinnati/Northern Kentucky area-you will have nothing but problems and frustration.

I have been trying for over a month to get someone at AT&T to recognize my calls explaining that my Mother died. I keep getting threatening collection mail using her name with my address. I never gave anyone permission to use my address. I keep being told, YOU NEED TO PAY, and only the account holder can cancel an account!!! SHE IS DEAD...How can she cancel? It took 3 weeks just to get the phone turned off, all the while they kept ringing up charges. Then I was told of cancellation fees due to early cancellation. She did not plan her accidental death! I have yet to receive any help, only lies. One CSR lied, saying he had taken care of the problem, only for me to receive another collection notice, doubling the bill! DON'T EVER GET HOOKED UP WITH AT&t My next stop is the corporation commission, I have already emaile the attorney general's office in her state. Now, they ask if I want to ASSUME taking over her account? How stupid do they think we are????? NEVER AT&T!!!!!! NEVER

I have had the worst service ever with AT&T in the last year. I have been with their phone service for 14 years and now that they are so big. They don't care about the customer anymore. I have had to call their corporate office twice just to get some service. I would not recommend their service to anyone ever again. It's amazing how Greed has caused companies to forget how to treat a customer. Well guess what "There are other carriers", so you are going to lose a good paying customer of 14 years.

att is the worst i have ever seen in my life i hate this company and i dont like the word hate but i hate att and their service it sucks i have read so many reviews posted here judging by all the bad reviews and what i have seen of att they DONT CARE ABOUT CUSTOMER SERVICE ITS ALL ABOUT THE MONEY WELL THEY WILL BE LOOSING MY MONEY the customer service and the service att offers is the worst i will never tell anybody that they are a good company but i WILL TELL EVERYONE I CAN HAVE ATT DOESNT CARE ABOUT YOU THE CUSTOMER OR THE SERVICE THEY OFFER UNLESS THE PERSON WANTS TO GIVE THEM SELFS A HEARTATTACK OR STROKE FROM THE STESS ATT WILL GIVE YOU YOURS TRULY BEVERLY HOLLEY ACCT #103553887

AT&T IS HORRIBLE! DO NOT get their service. They have many dropped calls and their customer service is terrible.

AT&T are FRAUDS! I was a customer of theirs for years and then, they decided to screw me. I put in an order to change my phone number due to harassing calls I was getting and they literally BOTCHED the order up and then tried to cover up for it! I decided to sever the ties with them after that. However, even THAT didn't stop those thieving barracudas from trying to RIP ME OFF some more! I don't have any phone service at the current time so I called AT&T from a friend's house with a basic concern. Those CROOKS had the audacity to claim I owe them MONEY when I do NOT! Then if THAT wasn't bad enough, they obviously were able to see what number I was calling from and now, THEY are trying to bill ME through MY FRIEND'S number! He's been getting harassing calls from AT&T because of that so I called them to hopefully straighten things out for him. I informed AT&T that the number they keep calling isn't MINE but all they could do was give me the run-around saying that they WILL keep calling regardless. If my friend was to change his number, they said it would make no difference because they would find THAT number too and call it as often as they please. I'm planning to report them to the "Better Business Bureau" right away!

Customer service is HORRIBLE! I have had their landline service for 40 years and just signed up for DSL. It has been a nightmare that is still happening as we speak. Today, just home from 8 surgeries, they set me up an appt for them to come out between 8am and 8pm. I explained I needed to sleep some from my surgeries and could they perhaps come another day and I was told it had to be today. I waited the 12 hours only to call back in and find out that a computer canceled my appt sometime today. Not even a human!! I was tricked into a package and not informed if I signed up online I would be able to get free equipment. I was sold a speed it cannot get even a quarter of and I can't even begin to tell the rest of this 1-week all day long on the phone issues with them. The service is horrible! Unfortunately, we only have them or Comcast to choose from and they are equally bad. The right hand doesn't know what the left hand is doing ... ever!

The new AT&T sucks!

I wish I could rate At&t with less than one star, however, this is the lowest rating that is allowed. Where shall I begin? I called to change my number and asked to speak with a manager which was a nightmare. After spending almost fifteen minutes on hold, the original operator came back on the line to inform me the manager was too busy to take my call. I tried to call back later that day and again, I got the same story. After calling a third time they informed me that the charge to change my wireless number was $18. It would not have bothered me to pay that, but after being given the cold shoulder and not to mention the prefix of 666 in my wireless number I would just assume to take business alsewhere.

To whom it may care. I have been a costumer for the past 5 moth, I have the DSL, crap internet the never work and when I call tech support is a 5-6 hours long trying to get some one from the rigth department. I have been drag all over the world just to get someone, and when I do get someone is located in a place where they cannot do S#$t about it. I never had been so frustrate like I'm now. no one can't do anything right. they just gave me numbers and numbers for me to call. I beg to them to staid in line and to not leave until they r sure Im in the right place, and when u notice Kabomm they had transfer u to another planet. I very unhappy with the way I been threa it. I pay my bills ont time but Im no getting what Im pay for that is ridiculous. I ask them to give my a number where I can call the Headquater and no ones knows it. Im concidering on cancell this crap I would save all this headache that ATT is giving me. I hope this company lose all their client for been so incopetent. Something else before I finish, I want some answer from anyone at ATT if that is true that you care for your costumers.U know my email addres if no is this Phmanzanillo@att.net.

I am pretty upset that my bill keeps rising, When i first subscribed it was told to me that it would not rise but it has risen $40.00+ Also due you not working things out with certain channell ATT is the only TV company that doen't carry Hallmark, Please correct.