AT&T Corporate Office & Headquarters

Zero Stars for ATT customer service Call Center in Jacksonville FL. They give nothing but lip service or talk from what they are reading on the screen they can not think for themselves. ATT disconnected a service for DSL without permission, account is in good standing, they say they were given permission yet there is no way permisson was giveneither verbally or in writing. Now they are using the FCC as an excuse to not fix what they broke. Lies are another thing they are good at. Stay away from ATT DSL and any ATT product lines, after reading some of the posts here and on other sites, ATT has many RED FLAGS that say BEWARE!!!!

Trying to find an actual ATT real estate in or near Fremont, CA and all I get is the runaround. Got hung up on their 1-800 number and security guards with no knowledge at two addresses in Oakland. Did alot of walking and I am pooped. Does someone at AT&T actually exist?

I am trying to locate a phone number for the executive appeals department. att&t has been overcharging me for about 3 years.I filed a grievance a month ago.No response yet.Customer service has not been any help. I am trying to call and see what the status is. Wisconsin 54082

I am officially filling a complaint with the FCC and the Better Business Bureau regarding what can only be described as reluctance to connect my DSL after a failed attempt at getting on their U-verse program. AT&T does not seem to care about its customers but particularly those with Hispanic names. These underserved communities continually go underserved and the level of customer service and overall caring for customers in those areas is completely lacking. I have done everything in my power to get these idiots to get this problem resolved including waiting for three weeks for them to get someone out here to restore the original line connections prior to U-verse changing things around. U verse says is ATT, ATT says is Uverse… then its well they need to release the line… then its well you have to wait two weeks to get a technician, then for no apparent reason they cancel that work order and no one can say why… they wait another week or two to only be told today well maybe Saturday… the sad thing is, the technicians don’t even know why they are coming out in the first place… the guy that was coming out to day called me and asked me something about an interior jack… Disgracefull… This giant company does not know its ass from its head… and all these customer service reps getting paid 6 dollars an hour are a bunch of frustrated mindless robots which have only been trained to regurgitate the information they see on their screens and obviously lack the ability to think…

I CANCELED MY SERVICE WITH AT&T AND HAD AN OUTSTANDING BALANCE UNBENOUNCED TO ME AFTER CLOSING ACCOUNT WHATEVER MY OUTSTANDING BALANCE WAS THEY TOOK RIGHT OUT OF MY CHECKING ACCOUNT WITHOUT MY CONSENT.$429.87..!!!THEY REFUSE TO REINSTATE ME THE FUNDS SO I WILL BE CONTACTING AN ATTORNEY ASAP..DO NOT EVER USE THEM FOR ANY SERVICE WHAT SO EVER..I SPENT AT LEAST 2 HOURS ON THE PHONE TRYING TO RESOLVE THIS MATTER, ONLY TO BE BOUNCED FROM ONE REPRESENTATIVE TO ANOTHER. AND AFTER ALL THE YELLING AND CRYING WAS TOLD THEY COULD NOT HELP ME, NO WAY TO REVERSE THE PAYMENT (WOW) THEY REALLY STAND BEHIND THEIR NAME-NOT!!!!!.I WILL BE REPORTING THEM TO BETTER BUSINESS BUREA AS WELL..

Do you remember what AT&T stands for - American Telephone & Telegraph - yet you outsource your calls to India. It took my mother over an hour and four transfers to actually speak to someone in America. You need to fix this.

I am currently rating AT&T with 1 star. I opened a business account. Spent nearly 2 hours on the phone with representative after rep. They took all my information (EIN# etc.) When I attempted to bundled my services, and include cellular services. They stated "You need to carry your corporation papers to an office to verify information". I decided I will do that later. Over a month later the pulled the plug on my entire phone service. I contacted them to determine what happened. They stated "We sent you a letter requesting you fax over your corporation papers, including personal ID, and copy of your credit cards". It has been 5 days, and no communication from AT&T. My issue is all this fraud prevention was requesting it for the Cell phone service. Then they decided to add it to the entire package without my knowedge. Now, as a business I am without phone service, and customers are wondering if I pay my bill. Because the outgoing message is states it is disconnected.

I have been told completely different information from the online number versus what the instore sales representatives informed me when I purchased my phone! To me this is false advertising if they then fail top provide the package I was told I was signing up for! I just was hung up on by a Customer service rep named "Anisa" (sp?) who refused to let me speak with her Supervisor! AT&T has been a nightmare to deal with!!!

I'm so disappointed with AT&T's customer service and I'm not even a customer yet because I can't get anyone out here to connect us. My phone calls to them take sooo long with all the "being on hold" time. So far they've only run the line and, after a week or more, they came and buried it. Our 2nd attempt at an install (scheduled for today) was somehow bumped to Friday. AT&T has some pretty slick advertising materials....I'll give them that...and a fast taking salesman. I'm so thankful that I found this site so that now I know to cancel our order. Hopefully we can avoid the headaches that the rest of these people have experienced.

I am writing in regards to a $100.00 reward card promised when I agreed to on a service installation. The reward was documented online for several months. I had called AT&T customer service several times during an approximate 3 month period to inquire as to why the card never arrived. I was repeatedly told it was being processed and each time it was verified that is was a qualified product for the reward card. I was given a reward confirmation number. After several months, AT&T now states I am not qualified. After no success with customer service, I asked the customer rep for corporate headquarters address and phone number and they state they don't have the information. Will be cancelling service at the end of contract and they have probably lost our cell phone service as well, which we have been with for several years.

I have worked for penske cooperation, FRIEGHTLINER, CATAPILLAR, KENWORTH AND MANY MORE AND THEY ALL HAD INTERNAL COMUNICATIONS BETWEEN DEPARTMENTS. HERE IS A CUMINNICATION COPERATION AND THEY CANT EVEN COMUNICATE BETWEEN THE TWO WOW THATS IMPRESSIVE.IVE HAD EMPLOYEES LIE ABOUT THERE POSITIONS AND HAVE HAD THEM TELL ME THEY CANT HELP I NEED TO CALL IN AM TO RESOLVE THE BILLING ISSUE WHICH IS THERE PROBLEM BUT IF I MISS A PAYMENT THERE QUICK TO SHUT MY SERVICE DOWN AND HIT ME FOR A LATE CHARGE AND OH BY THE WAY AND RECONNECTION FEE, BUT WHAT HAPPENS WHEN ATT MESSES UP AFTER 4 WEEKS OF MY COMUNICATIONS AND SUPPOSE THIS PROBLEM HAS BEEN HANDLED AND THE MANAGERS ON STAFF ARE QUICK TO BACK OUT AND REFER THE CUSTOMER TO CALL ON THERE TIME AND EXPENCE. AS OF 11-05-10 I TALKED TO A SARAH,ALEX WHICH ALSO PURTRADE HER SELF AS A MANAGER AND THEN TRANSFERED TO ANOTHER DEPARTMENT WHICH HAD NO CLUE WHY I WAS CALLING AND THEN TRANSFERERED ME TO TONY WHICH WAS TOTALLY B--S---- HERE IS A MAJOR COPERATION OF COMMINCATION THAT CANT EVEN TALK TO EACH OTHER I THINK THE CEO REALLY NEEDS TO HAVE HIS MANAGERS CHECK INTO THERE DEPARTMENTS AND REAVALUATE THERE PROCEDURES AND TO BE MORE CUSTOMER FRIENDLY AND TAKE CARE OF THE ISSUES AS THEY COME AND NOT PASS THE BUCK. I ALSO HAD ANDREW TELL ME THAT WE DID NOT HAVE U VERSE BUT AS OF 8-04-10 IT WAS CONNECTED AND WAS CONFIRMED BY CATHY THAT YES I DO HAVE UVERSE AND THAT ANDREW DID NOT KNOW WHAT HE WAS TALKING ABOUT GEE ATT YOU THINK YOU NEED TO WAKE UP AND RECHECK YOUR OPERATIONS BEFORE YOU LOOSE ALOT OF CUSTOMERS.

I wish I had read these complaints sooner. AT&T PROMISED a rebate for installation- now they are charging 2 installation fees ($149 + 149 = $298!) for phone and internet only!! I am cancelling and going back to Brighthouse MUCH, MUCH better service! AND, They don't lie! Also sending written complaints to the FTC and FCC.

I recently discovered that att was overcharging me for my overseas calling plan. The plan cost one dollar a month, however, they charged me $2.19 a minute for those calls. When I first purchased this plan att did not tell me that there is another plan that costs $5.00 a month and the calls are 0.23 per minute. They did credit me with the overcharged amount but having screwed me like that I separated my DSL internet service from the bundled plan, with the intention of canceling my landline service because of their dishonesty. I tried to get my home number ported over to Vonage, which is much more economical. Before I could get my home number ported over to Vonage, att disconnected the number and refused to port the number to Vonage. I spent 45 minutes on the phone today with att trying to get issue resolved. I talked to four different people, two of whom just hung up on me and the others giving me the runaround. I called Vonage back and told them that I will be keeping the temp. number they gave me. As a result of todays runaround I will be switching my internet service to comcast. I would advised anyone who is fed up with att's crap to look at other carriers/providers.

Been dealing with att for past 2 weeks for dsl service very poor service very incompent techs one of the worst companies i have dealt with. I

I have lived at my present address for 47 years, since before the DoJ busted up the old AT&T monopoly and my local phone company was spun off, but AT&T became my "long distance" carrier. That was when they started charging me $6 a month for NOT making LD calls; I cancelled AT&T as a LD carrier and still use a long dial-around number for the very few LD calls I make. I've never forgiven them for charging me for a service I did NOT use! But then after a few corporate mergers, they swallowed up my local company and I'm stuck with these SOBs again. Now I get a regular monthly letter from "Kellie" begging me to sign up for phone, internet, and TV that I don't want, and at first, they were phoning me monthly for the same. Now it seems like the phone calls are coming more frequently than monthly. I just picked up another one and was so angry I screamed at the operator and used language I'm not proud of. Because I have an on-going relationship with the company, I can't exercise the FTC Do Not Call list. I wonder what it's going to take to get these people to stop hounding me? I will NEVER sign up for ANYTHING with AT&T again. I just don't trust them. And I really feel for all the customers who have posted here who cannot get service or refunds. I know the economy is tough, but AT&T's support of the wrong side of the political spectrum is part of the reason, so I have no sympathy for their economic "woes." They should try living on what I have to live on. Yes, we need to keep jobs in the US, and huge corporations need to remember the concept of service! And no, AT&T is NOT "too big to fail."

I just read a few more posts here and became uneasy. This past month I noticed an additional $15 charged to my phone bill ($16.34 with taxes) for a "monthly subscription" to some music service I never asked for. I used the web site to cancel, as instructed on the bill, and sent a copy of the cancellation email and the page with the charge back with my payment after deducting that sum from my bill. Now I see that other people are not having charges removed from the bills. Guess my 30 years in law may come in handy, because if they don't remove the charge and end that subscription, I WILL sue! Maybe having to send an army of corporate reps to courthouse after courthouse to address thousands of small claims lawsuits will teach them a lesson if other dissatisfied customers follow that idea.

AT&T has "farmed" their customer service out to India. Their customer service was awful to begin with , WE NEED TO KEEP OUR JOBS IN THE US

Well , I have a question about a charge on my home phone , although I can get it creditted to my account , I cannot get anyone in your local office to explain why an AT&T contractor is allowed to bill me for a service I did not authorize . What sort of flim -flam shoddy operation have you turned to ? Fairly poor customer relations department , you don't even have a toll free number to contact you by.

MR. STEPHENSON; YOU SHOULD RESIGN THE OFFICE YOU ARE HOLDING AS AN ACT OF CONTRITION FOR THE SCREWING YOU HAVE BEEN GIVING THE CUSTOMERS OF AT&T DURING YOUR TENURE. tHE REPAIR SERVICE IS WORST THAN NONE. IT SEEMS THAT NONE OF YOUR TECHNICIANS, DISPATCHERS, CALL CENTERS, ETC. SEEM TO KNOW HOW TO HANDLE DAY TO DAY MINOR PROBLEMS. LIKE THE LEFT HAND DOESN'T KNOW WHAT THE RIGHT ONE IS DOING. MOST OF THIS IS DUE TO POOR SELECTION OF MANAGERS AND SUPERVISORS THAT ARE IN-COMPETENT. MOSTLY THOUGH OF THE CEO FAILING TO HAVE AND ASSIGN PERSOEL THAT CAN DO THE JOB RIGHT NOT AS POORLY AS YOU SEEM TO FUNCTION. YOU SHOULD DO THE RIGHT THING ,RETURN THE EXCESS SALARY YOU HAVE DRAWN FROM THE STOCKHOLDERS FOR POOR PERFORMANCE AND SURRENDER ALL BENEFITS RECEIVED OR MIGHT BE DUE AND GO TO WASHINGTON TO JOIN THE REST OF THE BEATERS. IF, THEN TO HELL WHERE THE REST OF AT&T HAS GONE BECAUSE OF POOR LEADERSHIP.

I previously had AT&T land line, cell service and DSL. I constantly had issues with customer service and disconnected my cell service and land line keeping my DSL only for the email address. Now a year later I decided to have a land line re-installed. Why I went with AT&T to only be frustrated by them not being able to get anything correct baffles my mind. On 9/23/10 I placed a order for home phone service that was to be connected 10/11/10. Of course it was not so on 10/12/10 I called only to find out that my order was lost. I placed a new order 10/12/10 for connection on 10/19/10 and of course it was not connected. I again called on 10/20/10 and the land line was finally connected 10/24/10 (1 month after I placed my original order). Since 10/24/10 I've been trying to register my email from my old dsl with my new account number, of course I couldn't do that as AT&T had not disconnected my old account. I called on 10/29/10 and low and behold my old dry loop was still active, but AT&T assured me it was being disconnected that day. Well, on 10/30/10 I tried to regiser again and my dry loop is still active and their disconnect department is closed and I have to call back monday. If you are considering AT&T for any type of service home phone, cell or DSL I HIGHLY RECOMMEND AGAINT GOING WITH AT&T. THEY CANT SEEM TO GET ANYTHING CORRECT. SOMETHING AS SIMPLE AS SETTING UP SERVICE BECOMES A HORRIBLE NIGHTMARE WASTING YOUR TIME AND EFFORTS. THEIR DEPARTMENTS DONT COMMUNIATE WITH EACH OTHER, NOR DO THEY SEEM TO BE ABLE TO DO ANYTHING CORRECTLY THAT THEY TELL YOU. PLEASE PLEASE PLEASE GO WITH SOME OTHER PROVIDER THAT WILL BE ABLE TO DELIVER THE CUSTOMER SERVICE WE DESERVE.