AT&T Corporate Office & Headquarters

Door To Door advertising is being deceptive to you to get there service.On October11 one of thier reps showed up to my door trying sell their services. I said No thank you. The next day two different people came to the door and stated That will beat out the price of brighthouse so I let them in (bad Idea). Well they told me that the first 30 days was free and if i didn't like it they would come back and take their equiptment back. They never said if you keep it they will back charge you for those 30 days. Also they told me that my bill will be 149.00 tax included thats also a lie, they also told me that 149.00 will be my bill as long as i have them with not contract. thats a lie it will go up to 174.00 + tax. I just got by bill 5 days after the billing cycle so you cant cancel them.my bill was 359.09 when i was told it will be 149.00. I reported them to FCC FederalCommunications Commission. if your having problems with them please report them

AT&T: November 30, 2010 Thank you for the excellent service always provided by Mrs Marci Stossmeister. Marci has provided my family with excellent service since March 2010. She has a powerful working knowledge of AT&T plans, phones, and available services. Each time that I visit her at either Hinesville GA store, she provides all information needed to make BEST phone, and plan decisions. As an Army leader, I recognize that Marci already possesses those leadership skills to work at a much higher level. When she is promoted, Hinesville will surely miss her. Marci’s promotion will allow her to continue providing outstanding leadership, knowledge, and communication skills that positively affect a higher level of AT&T superiors, peers, subordinates, and AT&T customers.

AT&T Yellow pages .com has constantly lied to me. They have posted an add for me six monthes ago with my wrong phone number. I had spoke to the claims department, managers and several other people and they still could not help me. When I told them to remove my add because of their lack of professionalism and their inability to satisy me as a customer, they told me sorry about my luck. Erin in claims told me she is in charge and I will continue to pay no matter what. I will be contacting all resources necessary to get my info off of AT&T. The customer is in charge, as I will show you soon.

The ONLY way to get problems resolved with A T & T any more is to write your State Attorney General's Office in c/o the State Capitol. I worked for Southwestern Bell Division of AT &T in 1979. My impression is that it was from then on neither customer friendly nor employee friendly. In fact, in both cases you are just a number. Thank God for the Communications Workers of America Union, my Aunt retired as an AT & T Operator after 30 years. Thanks to CWA, they had some rights forced on the company to treat them humanely. CWA still saves the day for union members & is still a good union. Greedy management has shipped customer over seas to Moslem countries who "for security reasons, can't tell you where they are located". I can NOT understand the gooks. I am Cherokee & Choctaw Indian, so don't call me racist. The gooks just can't speak English & frankly "don't give a damn" about customer service and neither does AT & T's "Simon LeGree" management/board members. It was bought out by Southwestern Bell & uses their "SLAVE, YOU OWE US" mentality & attitude. We need to bring those & all manufacturing back to the USA. Put the jobs on the Indian Reservations, in small town America. To hell with Communist China, Communist North Korea, Kim Jong Il, Pakistan, Iran, Iraq & their OPIUM/HEROIN Growing Drug Cartels of Alcada & the Mexican Cartels & their mules & illegal aliens. God Bless America & our Veterans. Arizona's Sheriff Joe is right. Obama is a Communist as is Joe Biden, Nancy Pelosi, Harry Reid. They should be tried for the treason they've committed and sentence carried out at 12 Noon on Wednesday. Semper Fi. Do away with NAFTA, CAFTA. Retry Bill Clinton with an Honest Congress & Senate and send him to life w/o pardon or parole or amnesty. God Bless the 10th Mountain Division, the Air Commandos, the U.S. Marines, the Navy Seals, Corpsmen, Medics and every other American Vet on Obama's Terror Watch List, keep them safe & elect honest Americans to office, then bring back the tariffs on foreign goods; but, charge it on the Corporate Executives and Board Members profits & $50,000.00 Suppers & Lunches to Paris, London, Rome, etc. overseas. Let 'em eat Bologna & crackers like us working stiffs have to do. Cut foreign aid to dictators like Robert Mugabi in Zimbabwe while his own people starve, the dictators in Pakistan, Iran, North Korea. Bring back Fat Man Shaloam & Semper Fi. GO MASAD GO!

I just got AT&T I am already furious with this company. I will be out of here sooooooon

So far you are 0 stars. Got the Samsung Captivate phone and it started shutting itself off - occasionally at first, continuously of late. Been to the Customer Service Center twice, in doing so passed the 30 day return date. Nobody can fix the problem. I have newly downloaded Ap Killer programs, a new battery, and I've had all my user data deleted - still shuts itself down. They act as if they are really going to correct the problem, but info on the internet identifies this problem as unfixable. I've asked for a new phone, and was told that despite my phone being under warranty, I will only receive a refurbished cell phone. Know any other warranty that won't replace a brand new device or appliance if it is critically flawed. I paid for a new phone, I want a new phone, not someone else's problem child that they returned. I want a cell phone that rings, and I can answer. This is the fundamental purpose of the phone. If it is shut down, it can't ring, and I can't answer. I can't tell you how sorry I am that I switched to AT & T. Too bad I didn't see this page before switching. I realize there's no one on the other end, and it is laughable that Corporate Headquarters is going to look at it, but maybe other Captivate folks will chime in.

Had I known the only way to contact AT&T and get nothing done was to use this web site with mostly poor performance on it ---I would have probably not switched to AT&T ---I have spent two days and nights on the phone with AT&T trying to fix my service this time---it has been a problem since I started but works then quits--the latest I found AT&T installation files show up in my personal files--which coincides with when it broke--not to mention I feel like my personal information has been breached such as my social security info, health info and budget info. My tax returns were in those files. How did it get there and why does AT & T refuse to help or only hang up--finally someone went to get a supervisor after I refused to talk anymore since I had called back for the 25th time today after being cut off and started over on the recordings. The supervisor was on break and could not come to the phone. I lost toys from toys for tots today because I could not get confirmation to them on my email-it was turned away--I also missed out on a job I was working on due today online (as I am in the bed on oxygen with cancer)--lost that one too-the only money had coming in till the 1st of the year but you still didn't care enough to do what was right today after already being on the phone with you all day yesterday. Friday, I will take a different approach to the programs that are now not opening since AT&T decided to put their installation informaton inside data files from Microsoft Office, which as you know you don't support per you--funny that was not told to me when I signed up or when you sent a technician out to my house to set it up. Someone needs to take a look at what you are doing to people---maybe read your own reviews of mostly 1s-poor posted on your own corporate website. You know my number if you can get through it is with you and I literally have been on the phone with you more than not.

After reading through the complaints trying to find information for my mother in law, I am so thankful to have Verizon. My advice SWITCH TO VERIZON!

I have been trying to get a response for a serviceability issue for some time now. i have been told by at&t to schedule a site survey however nobody seems to know how to do that. i believe your information on my property is incorrect. i would love to have service from your company again. If you could please help. thanks mike 8104341179 call me anytime

I would actually give them 0 stars. In August they gave me a refill date of 11/23/10 and on 11/22/10 seized my account because I did not refill on time! When I called they said they had no record of giving me the 11/23/10 date and offered me $45 (less than half of what they seized) and a 3 month extension. I will be getting rid of AT&T for my DSL, landline and mobile. I will also sell my AT&T stock. If everyone did this perhaps they would pay attention to business. PT

AT&T bought out all of my older phone companies. That’s how I ended up with this incompetent company to begin with. When AT&T took over, I started having bad service, dropped calls often (more than half of all calls I made), and my bills went up. I bought a new cell after my old one was damaged. I paid for the new cellphone in full at the store. Kept my same plan. They charged me 19.99 on my next bill because I bought a new phone. I tried to cancel my AT&T home phone because it wasn’t needed. It took hours on the phone because their customer service has so many automated computers it is almost impossible to talk to a person. They accidentally canceled my internet service instead of my home phone. I’ve had it. I went with Verizon for my cellphone and Comcast for my internet. I canceled everything I had with AT&T. AT&T has called repeatedly wanting to know why I canceled their service. I have told them not to contact me again several times but they keep calling. No one should EVER use this company for anything. I have looked up my local laws. The next time I get a call from them, I plan to sue them for Harassing Communications.

My boyfriend an I have been with Att for about 5 or so years, an we've had to call them everytime the bill comes cause they ALWAYS have so extra cost on there, an of fcourse they can't do anything about it ! Like last bill we couldn't afford it all so he asked for an ext... Well they Att guy put it on dec 7, 2020!!! Then a week later our phones were off!!!! It took him over an hr to get the phone back on cause he had to explain to everyone that he asked for a month ext not a 10 year ext. An we've got tha new bill already an the bull crap reconnect fee is still on there, an our roll over min are still 0, not to mention the fact that we changed tha billing date 5 days a while back an we got charged so bs fee an got prorated 2 times, an we have fought them over an Over on that. Well today was the last straw! We were at best buy an i feel in love with this phone. I never want anything nice or expensive, im a mother of 2 with one due any day now, so im always thinking of stuff for them, so when I think about my friends buying themselves a 150.00 dollar pair of pant my mouth drops. But for once i found something I really wanted for myself, well he went an paid tha bill an they got my phone out an had it all ready an then we're told we can't get that phone on our upgrade, only a iPhone an had to pay a fee or whatever for that! I'm pissed an he's right along with me. He was fixing to pay them 700.00 dollers just to get me a phone! Since when can someone tell me that I can't use my upgrade on tha phone I want! Were DONE, we just paid 300.00 bucks for nothing, we got screwed with 2 proations, we got screwed cause ,some guy app doesn't need to be an Att bill adjuster, an we didn't get our roll over min back or the reconnect fee taken off the bill! An mr an him have both had an iPhone for almost 3 years an at first it was cool but now we can't stand them! No matter if you have everything up to date, or if you clean it up every month, or have all tha nice acc. So it won't get messed up, or keep ur iTunes organized an updated this phone still sucks! I've done everything I can an this is still a peice of crap. But that's fine cause tome were switching to verizon! So at 9 months pregnant im going to have to go an tell att to kiss my but, they can take there "upgrad" An Eat It! Then make them give us our connect fee an were done with it!!!I'm sure verizon will be happy to get our money! '

I consider my self a value customer of At&T. And At&T alway say to they customers"Thank you for being a value customer" Yet I don't feel like that value . I.ve also been faithful to AT&T for years Many, Many years. I even had my friends and clients from different states join At&T.Now I am losing my faith in them. When I need they help, there is no help and thats when I found out I was not appreciated by At&t. My iphone was stolen about a week on my way home. I had to suspend my account until I get a IPhone, I am due for a full upgrade in Feb. But At&t refused to honor me with a full upgrade now.They want to give me a partial upgrade now which would cause me $299 plus tax. If I wait intil feb it would cause men $199PLus Tax. Why can't AT&T give me a full upgrade and charge me the $199. for my IPhone being I just have a few months left?I am not asking for as hangout , But is asking at&t to simple upgrade me now with a full upgrade for another two years where I can pay $199. Every one I know with Verizon tells me they do not treat they customers like this. A friend of mine has the same problem he hav a phone from Verizon in about two days.

CANNOT GET A FINAL BILL FROM ATT FOR ONE OF THE BUSINESS WE CLOSED, BUT SOMEONE FROM INDIA CALLS TWICE A DAY WANTS ME TO PAY, I DON'T KNOW HOW MUCH, NEITHER DOES HE GOT A CALL FROM ATT IN FL. THEY HAD THE WRONG NAME AND WRONG PHONE NUMBER MAYBE THE GUY FROM INDIA HAS SOMETHING TO DO WITH IT. I HAVE 9 BUSINESS NUMBERS WITH ATT. GUESS WHAT, I'LL FIND SOMEONE ELSE GOODBY ATT.

Our office signed a contract in 2004, when trying to add additional services, we were told we had internet services, but not on bill. To add to bill (although we have internet through comcast) it would be 20 for 2 months pro rated for adding to bill. And if we connect it would be $100, which was refundable. I ask to see contract, but was email the 2004 contract. I ask for the latest on and was told it renews every 3 years. I could not cancel un til Jul 2011, if I did I would be back billed for the discount I received???? Why get back bill when we were charged for something we had no idea we every had, and why cant we cancel without a penalty??? Thing is we just wanted to see if we could add additional services, but opened a can of worms...Someone is trying to pull the wool over our eyes and I don't know who to get in contact with. Help

Your reps were rude on the phone vthey cutt my phone off and I had a payment arrangment on it so they took money I didn't have from me to pay the bill and then told me that I had to 25.oo to reconnect. I'm not paying a dime for your mistake. So expect some money back to me . Email me at txron409@yahoo.com

Dr. Mr. Randall Stephenson, Chairman and CEO of ATT: How can you let all of these complaints go on? I am adding to the list. Two weeks ago, I went into an ATT store and asked for two cell numbers to be consolidated into one. One of them, and AT&T cell line, was to have gone to a land line. I also spent hundreds of dollars on iPhone and accessories. Despite being told that the old AT&T cell number would ring into my consolidated number until it began working as a landline, that did not happen. Instead, the landline is still not operative, and my original number was disconnected and lost. Family, friends and customers in my home-based business now get a recording saying that my number is not working. Forced to take a new number, I simply asked for a recording to attach to the old number so that my callers would know how to reach me. I was told that it was not possible. This is AT&T. This is the 21st century. How could this not be possible? Other phone companies have advertised "Keep your phone number." Clearly, there is value in number continuity. Yet, I have been treated as if my number is insignificant, and so am I. For that reason, I do not want the iPhone, I do not want the AT&T service, and I want my refund. However, from reading the complaints above, I see that I might be up S_ it Creek without a paddle. And, I agree with someone else who noted that it is almost impossible to locate a corporate number. To those I say, search under AT&T global headquarters, Dallas, TX.

I KEEP GETTING CALLS FROM A COLLECTION AGENCY [2 PER DAY] FOR SERVICE DURING SEPT AND OCT OF 2010. DID NOT HAVE THAT NUMBER IS SEPT AND OCT. THE COLLECTION COMPANY DID NOT KNOW WHO I COULD CALL FOR ASSISTANCE. SUGGESTED I LOOK IN THE WHITE PAGES. CALLED 800 660 3000, SOMEONE WILL CALL ME BACK IN 48 HOURS. DID NOT HAPPEN. GUY FROM INDIA KEEPS CALLING TWICE A DAY.

Following inoperative phone lines for just about five weeks in my office, I have made numerous attempts to reach someone from the AT&T Corporate office to assist in my request to have my monthly bill fee waived for the month the phone lines were not working! In addition to opening/filing/obtaining "RDS" numbers, I have had to deal with unprofessional Customer Service "Supervisors", unresponsive representatives, and my complaints and concerns have been completely neglected. Needless to say we had a horrible decline in business sales during the five weeks our telephone lines were not working, in additional to an outrageous bill received from our answering service from the times the answering service were actually able to receive the rolled over calls. I cannot believe AT&T would be so inconsiderate as to ignoring my concerns ans complaint. Not only did the "Supervisor" offer me $250 compensation or refund off of the total monthly bill, she often spoke over me and continuously made me believe she was calling me a liar. I would expect a little more attention from a company as big as AT&T in their assistance with a situation as horrible as mine. We have been customers of AT&T for several years and are really reconsidering our service with them, as we are certain any other telephone company would address our concerns in a much quicker and polite manner! IF A LIVE PERSON WITH CUSTOMER SERVICE SKILLS FROM THE CORPORATE OFFICE IS ACTUALLY READING THIS, PLEASE CALL ME AT 888-337-3277!

What is going on with your internet IT department. I subscribe to the AT&T Extreme 6.0 Internet plan. In all of the time, my bandwidth has never gone higher than 3.5. As a matter of fact For part of the day my bandwidth is as low as .9 mps. Besides not receiving the amount of bandwidth that I am paying for, my transmission seems to fail frequently and times out going through the network. Forget about streaming video, the network is broken. I have documented the transmission timeouts and have later read on the internet that the site that I am having trouble with, in Ga. has been broken for a very long time. When asking for help from the internet department, they keep sending line repair people to fix a network problem. It is just like you go to a shoe salesman for brain surgery. False advertising, poor service, and lack of internet fundamentals are indicative of my experience.