AT&T Corporate Office & Headquarters

The problem you seem to have is this. I am writing on a site to be heard. You willnot read these and the problems will not be fixed. My family owns stock inthsi comapny. Is this the treatment the customers deserve. I switched to comcast, they are better at listening to their customers, I had been with bellsouth then your company for a combined 18 years. I have been with Geico for the same amount of time, Iwont leave Geico because of their customer service. If you need to learn how to run a telephone service, or internet service then follow their example. Next combine all he billing on one screen , this 2 hour phone coversation to fix a small problem is absurd. Then teach your rep's that we the customer make your pay check and thiers. Once all of you get that down realize like today 9 phone calls to make a payment is really bad business. I get paid to work your companies lack of performance cost me 1 hour and forty five minutes of work time. that also cost you the same amount in 9 employees lack of ability to correct a problem on the first call. Not good for the board meetings. The phone number to talk to the supervisor is a non working number. 18888188248 I will now look for a new wireless company and stock options somewhere else.

Hi, Here's a suggestion. Leave 611, 911, on your cell phones after service has been canceled, this way if someone needs to contact AT&T 611, OR 911 EMERGENCY they still could contact these services. I am under the impression that these services were always on a cell phone even when disconnected. Most people may not be aware of this.

Let me join the rant. I rent. I move alot. When I move I love to take advantage of UVerse. I like it. But.....EVERYTIME I move they send the boxes for the devices to the place I moved FROM but not to the new place I am living. Every single time. I have about 5 outstanding bills from AT&T because they cant the boxes to the right address. I mean how hard is this to figure out. I even asked my 10 year old niece, where would you send the boxes if I was moving, and she got it right. They don't have any communication at a communication company. I still use them, but just for internet and just because I have to. I will be getting a mobile hot spot soon from a different provider so I can always take it with me, but crazy isn't it?

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I have made five attempts to get a significantly large credit balance on my account refunded and needless to say, there has been zero resolution. As background information, AT&T arbitrarily billed my account for a data plan for about 8 months. When I discovered the error, I was initially told that they would only go back three months to issue credit. With some persistance, I was able to get the full amount that was overcharged credited back to my account. Since we were overpaying, I requested a refund on the credit. Again, after five attempts I am being told that my case has to be resubmitted because the last person did not submit the request properly. This is the 3rd time the same excuse has been provided. We have 2 land lines, 5 cell phones, and U-Verse...needless to say, I am in the process of looking for a new carrier who can provide better service.

Why is it that only you can never complain to the corporate office just the drones working all over except the U.S. I was lyed to to join att qouted a price i cancelled dish network for this company that has some much money they have to create U-VERSE just to rid themselfs of billions.any way latisha campbell you said my bill with everything would be 175 for the first 6 months then 199 all was good you were sending 300 dollars in rewards so that Ican cancell dish and start with att you also said you would cancell my land line since magic jack is 19 dollars a year by the way if that is so why dose att a company that has the tv the internet charge crazy amounts of money for phone but magic jack is only 19 dollars unlimmited a year.hmmmmm anyway everything she said was a lie.she did nothing i fought and fought dummies in cubicals it is dec 6th now after 10 phone calls 6 hrs on hold being sent to spanish speaking operators i paid 247.00 a week ago to get 0 balance just got my mail att bill 588.00 by christmas dec 25th. att buying up all real estate in every city all over the world WHILE TYPING THIS LETTER LOST INTERNET TAKE A REAL GOOD LOOK AT YOURSELF OH MY KIDS 12 AND 14 SAID HAVE A GREAT CHRISTMAS OUR MONEY IS GOING TO PAY YOU.!!

actually they dont deserve any stars. for over 6months they had been over charging me. After speaking to at least ahalf dozen cust service reps who didnt have the combined education of a kindergarten class ,[they couldnt add or subtract]they kept saying i was wrong .Finally after another 4 or so calls one supervisor could count and agreed wiyh me.She credited me for the over billing which was close to 1000 dollars . They were also suppose to send me a new phone. They have been jerking me around for ayear. After dozens of phone calls and over 10 promises to call me back and not doing so[all from supervisors who thought they were important[ only in their own minds] and some100 hrs on the phone i finally called corporate. Supposedly someone is suppose to get back to me in 24hrs . Lets see what happens?????

i have been signed up since august 30, 2010. what a big mistake, giftcard or no giftcard. i have had problems with my entire package, tv-uverse, telephone, and internet. been on the phone with so many different reps can not count them. each time i'm asked to do a survey of quality of service which almost makes me puke. twice a tec ws supposed to show up, i took off work no one came. att needs to go back to the drawing board.

I just wanted to take a moment to compliment Tanya (Tonya?) who helped me tonight with my phone bill. I had upgraded to a new iPhone and when I got my first bill, it was way more than I had been told it would be. I called this evening and spoke with Tanya who took the time to look into this for me and unravel the mystery of my phone bill. I really felt she listened to my problem and she then she did everything she could to figure out what had happened to my bill. Apparently the place I purchased the phone separated my plan from the family plan I already had. Tanya worked on this and even called me back when my phone lost the connection. She was able to bring my phone bill down to what I thought it should be and I couldn't be more pleased with the service tonight and wanted to take the time to thank let you know what a great employee you have there. Thanks for listening and I'm just sorry I didn't get her last name but I called on 12/3 at 5:17 PM. Thanks Nancy Bacon

I also have a huge problem with Bellsouth/ATT , your service sucks !!!! Your people, even the supervisors have no idea what the heck is going on with anything! You are a bunch of idiots ! You turned my DSL off when i asked you to put in a new phone line, then gave my port away and have no idea when i can get another port to get internet service! I use the internet to run a business from my rural home, this has been terrible for us, going on over two weeks now and nothing ! I have spoken to about 15 different people after hours on the phone and get a different answer or excuse each time ! I wish there was another internet service, & and as soon as there is , i will cancel with ATT immediately ! That is , IF i ever get back on !!!

AT&T has the worst customer service and the worst internet service customer assistance. There is an old saying you know how good something is when you need it. I reported a problem with my internet service and was told that my service was terminated. I told them I paid the bill and they verified the next day that the bill was paid, AND then Alphonso informed me that they had to hold my credit card number on file. I asked was this new and he told me no, I said I do not remember this at all. He said well it is a policy that started in April and so if you consider that new I do not. Whoa, how professional are you, I told him well that is new since I have not had to speak to anyone in customer service since I started this service over 2 years ago. It is just tacky and disrespectful the way a person is treated with AT&T. Then he gets his supervisor who's name is James and James is just as unprofessional. I told them both, I do not get paid to sit on the phone the bill was paid and the internet was working up until last night please reinstate everything as it was. I was told we can not do that we have to ask you questions and take a credit card on file and we will not be able to reactivate your internet service until next week. Unacceptable all of the above. This is the most incompentent company that I have ever dealt with and I will never think of doing business with them again!!!!!! Every phone call I have had with this company was horrible, they should be ashamed of how they treat their customers. DO NOT DO BUSINESS WITH THEM!!!!

AT&T has the worst custermer service there is i've only been with them since Oct 14, 2010 and have been screwed over in a few different ways first they lied about the price of the service (Uverse 450) then i was suppose to receive a $300 reward card for getting service but they only gave me $100 my first bill was $136.45 i paid the bill before it was due and paid it in full. then i received a message on my TV saying i have a message went to my email and it told me i have a bill that's ready. I go check out the bill and it said i owe $1030.65 for one month bill due by 12/14/10. i called billing cause i knew it was a mistake. i was told that it was because international phone calls were made from my number to 868-785-5912 when i wasn't even suppose to have nothing but local and long distance as far as making calls on my phone these calls started taking place on my account 4 days after i got service 10-18-10. i told them those calls were'nt made from my number so they transferred me to customer service and they sent it to billing investigation and told me billing investigation would be givin me a call back the next day. here it is a week later and i still haven't recieve a call, so i checked my bill online and it remain the same ($1030.65) so i called back and they told me it was still showing that the investigation department was still looking at it but they hadn't gave a response yet. this is terrible i am so stressed out with this company and haven't been with them 3 months yet. another thing is everytime i've called i have to go through talking to 3 or more people and still get off the phone without the issue being resolved something needs to be done ASAP. I would advise everbody DO NOT DO BUSINESS WITH THEM THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

My billing statement dated 9/20/2010 arrived at our home. On October 8, 2010 I went to the ATT website to pay my bill at 7:57:00 PM PST. The website put me thru a vicious cycle asking me how I wanted to pay my bill. I would answer checking account. They would never allow the page to go any further than recycling, asking the same question over and over again. The payment was due on October 20th, so I wrote a check in the amount of $77.66 and mailed it in to your payment center. On November 20th my payment was due but as an oversight on my part due to an illness with a family member I didn't pay the payment until the 11/24/2010. This took place at 2:57:00 PM PST. I made a copy for my own proof that I did make the payment at your website. Something went down, I sat at my computer waiting for the confirmation to come through. At 3:16:00 PM I called AT&T to see if they received the payment. They could not tell me if it went through since it takes approximately 24 hours before they know if it has been posted. I called today 12/2/2010 to see if they received the payment. The first representative was very helpful, her name was Christy. She asked me to fax a copy of the payment that I had made at the website and she would get the fax number for me to call. She contacted a person named Cynthia Bradshaw who was to give me the fax number. Instead she put me through to a young fellow who should be FIRED. He refused to give me the fax number, he said all we want is the money for this month and last months payments. I told him why I was calling to let him know that there seems to be a major problem at the website with regards to my fax number when I try and pay on line. I asked him to repeat his name since I could not remember it since we both got off on the wrong path. I was screaming at him for treating me like some crook trying to defraud the telephone company. I ask him to give me his supervisor or anyone other than himself. I realized nothing was going to get resolved dealing with him I ask him for his name again he still would not give it to me, than I ask for his employee #, and he refused that also. He stated the UNION says he does not have to give his name or employee number. In the mean time the rage is boiling over in me due to the way this jerk was dealing with a real issue from this website. Christy needed the document to prove that I was at the website trying to pay my bill in good faith. He didn't care whether I was there or not, he kept saying we just WANT OUR $144.79, we do not give out fax numbers for customers to use to fax information in to us that they might need. I told him when I go to your website I expect my payment to be honored and if there is a late fee due to your own error, than it should not affect my credit rating. They should not be losing my payments either. My paper work proofs that I was really there paying my payment. His comeback not paying your bills on time does not affect your credit rating. Than we fought about that issue. He told me that phone calls could not be transferred to other departments. I called him a poor liar. I said to him how in the World did you get transferred to me. Two other people had already transferred the calls to get to you. He bragged that he had been working for he company for 10 years, Ten (10) years to long as far as I am concerned. By the time the call ended I despised this person for his own rudeness and the ability not to deal with the problem but just to enrage me by his conduct towards me. He is no more capable of dealing with the public when there are issues that have to be dealt with at that website. He should be more concerned as to where the payment went instead of saying we did not with draw the monies from your account. HOW MANY OTHER PAYMENTS DUE THEY LOOSE IN THIS MANNER. I had been on the line for a long time with 3 different people and I had not eaten so my blood sugar started dropping and I had to raise my blood sugar levels quickly. So, I had to eat something quick to raise my sugar levels. In the mean time while I am sitting at my desk eating and waiting for the fax number, Cynthia Bradshaw turns the phone to him. He comes on line while I was in the middle of chewing my food. He asked me would I like to finish eating and I said yes, let me swallow what I am eating at this minute. Than he told me I was rude for eating while on line. He told me that he had given me his name 3 different time which was and out and out right lie. He gave it to me once and I reminded that I needed to ask for it again since I have a hard time remembering names due to mimi stroke I had years ago after a car accident. Than that gave him the ammunition to tell me that I messed up at the website when I was paying my bills. Might I add this has happened over the past 3 months. Well, I didn't mess up. There really is a problem when it comes time for me to pay my fax phone bill on line. I ended up paying the bill through a representative "Christy" by PHONE. I will admit I did call this person every name in the book for his incredible rudeness and his ability to lie in a poorly manner. HE SHOULD NO MORE BE WORKING FOR AT&T. HE IS A COMPLETE JERK OF THE WORST KIND. IF I HAVE TO DEAL WITH PEOPLE LIKE HIM I WILL NEVER BUY A PHONE AND AM CONSIDERING CLOSING ALL MY ACCOUNTS AND GOING WITH ANOTHER PROVIDER. There are millions upon millions of people unemployed who could fill his position so easily and be saints while they are working with the public. Give his position to a worth while human who would serve your company well instead of a jerk like him. He flaunts his power.

If you had negative stars I would choose that. I have had the same phone number since 1998. SOme idiot at your company gave my number away to a new business this past MOnday, November 29. Okay, mistakes happen. We are only human. THe only problem is that no one can seem to fix this problem. When I make a mistake I FIX IT. I do not pass the buck to five different people. My phone number is a business phone number. I am losing money every day that this issue is not resolved. I have spoken to numerous people at your company. YOu are not experts in repair or resolving problems. No, you are experts at apologizing and making excuses when you are not doing anything (wow, I just realized you sound like the president). YOu are the KIngs and QUeens of placating. I find it so ironic that you can cut my service off in a heart beat if I do not pay on time, but you cannot seem to disconnect this phone number from the company that received it mistakenly. I have spoken with that company's representative. She is lovely. She realizes what the problem is and has tried to resolve it with you as well. You are the only people who are not on board with what is going on. What is wrong with you? DId your parents teach you to be slovenly and slow? It must be nice to be the only game in town. If I want a land line I have to choose you. But please continue to thank me for making that "choice". The sad part is that the only people who will read and care about this are other people who are complaining. And they will probably be just like I was. They will read everyone else's complaint and be seething mad by the time they write their own complaint. Good luck to all of you who are reading this. You are going to need it! Cheryl Barr of Boca Raton Florida

AT & T don't care about anything but getting your money. That's it. They don't care if you are happy. They don't care if your service (or their products) work. So if you are unhappy with AT & T, here's the newest way to get in touch with the higher ups. It is not against the law to send them a letter, even at their home address; AT&T CEO Home Address VERIFIED
 AT&T CEO Contact Information Chairman, Chief Executive Officer and President 
 Randall L. Stephenson Jr. (wife: Lenise Stephenson)
 5404 Walnut Hill Ln.
Dallas, Texas 75229
AT&T CEO VERIFIED William Blase (AT&T Senior Executive Vice President – Human Resources) (wife: Kimberly Blase) 6606 Lakehurst Ave. Dallas, TX 75230 (214) 691-9977 James Callaway
(wife: Paula Callaway)
 3505 Turtle Creek Blvd.
Suite: 10D  
Dallas, TX 75219 Donald Wayne Watts (Senior Executive Vice President and General Counsel) 
(wife: Billie Watts) 
4316 Lively Ln.
Dallas, TX 75220

John Stankey (President and Chief Executive Officer AT&T Operations, Inc. )
 Stankey’s other capacities at AT&T have included Chief Technology Officer, Chief Information Officer, President and CEO of  AT&T’s Southwest Region, and President of Industry Markets.
5106 Shadywood Ln.
Dallas, Texas 75209 (To bad I had no choice but to give as high of a mark as 1 star. 0 stars wasn't an option.) Call or write them now!

I am a customer of yours. I have a job where I work from home, this was mentioned to the Sales Rep when I called in for my service. I had my phone line go down on Monday the 29th 2010, I called in Monday morning to have this line fixed as I need it to work. They sent someone out Monday and it was fixed for about an hour, the next morning the phone still wasn't working and I called the Repair line again. It is your policy that you will take 4 days to fix my line. I did NOT agree to these terms as they were never discussed with me when I chose you as my service provider, so I was told that if I wanted my service fixed sooner that I would have to pay an additional $18/mo to have my service upgraded to a business line and then they would be able to fix my phone service the same day. I have been on hold with your Customer service line 3 times, once I was disconnected after being on hold for 48 minutes, as I am writing you I have been on hold on my CELL PHONE for another 55 minutes!!! Not only are you costing me my job at this point but you want to offer me a measely 1.50 for a credit to my account for it not working?!?!!?!? I THINK NOT!!!! BELOW IS A BILL I AM GOING TO FORWARD TO EVERYONE IN YOUR COMPANY AND AS YOU EXPECT TO BE PAID FOR YOUR SERVICE I EXPECT TO BE PAID FOR YOUR SERVICE INTERUPTION AND THE COST OF MY CELL PHONE OVERAGES AS WELL!!!!! Monday 7.5 hours of work missed at $8/hr = $60.00 Tuesday 7.5 hours of work missed at $8/hr = $ 60.00 Wednesday 7.5 hours of work missed at $8/hr = $60.00 Call hold times where I was disconnected for no apparent reason at all -123 min at .25c/min overage charges = $ 30.75 towards my CELL PHONE BILL!!! You are lucky I am honest about what I make and that I have OFF on Thursday and won't charge you for that day.... I will also take another $8 for the 58 min of the first call for my time and anger and frustration with your HORRIBLE Customer Service!!! At the end of this current call which is now at 59:08 I will want another $8 per hour that you have me on hold. I would also like another .25cents a min that I am on hold on my CELL PHONE because I have no other means of communication and seeing as this will put me OVER my monthly plan I expect to be paid for the minutes I will be billed because your COMPANY cannot seem to get their stuff together and actually assist customers with their needs and resolve their problems. If I could get analog service with another company I would so in a HEART BEAT!!! Your company is probably going to cost me my JOB!! I hope that when I send this to every single person in your company that I might actually get someone to do their job as I am one person in this world that NEEDS the job I have and ..... You know what I believe I'm going to go ahead and call my lawyer for a lawsuit. I am suffering from your company's mistakes and poor service and I will also report you to the Better Business Bureau for your incompetence as well and sue for pain and suffering because if I lose my job because of this stupid policy that you have in place I might just BLOW MY HEAD OFF!!!!!!!!!!!!!! YOUR COMPANY DOESN'T CARE ABOUT ITS CUSTOMERS AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My last call was DISCONNECTED AGAIN AT 1:05:25 TODAY AT 11:36am!!!!!! I am beyond pissed off at this point!! I will make sure to blow my god damn head off and MAKE SURE THAT THEY BLAST IT ALL OVER THE NEWS SO THAT EVERYONE KNOWS WHAT YOUR COMPANY DOES TO PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HATE AT&T!!!!!!!!!!!!!!!!!!!!!!!!!! Sincerely, Linsey Brewer 120 E 56th Street Jacksonville, FL 32208 904-764-2033 - Yeah call me on it when you get the damn thing turned back on!!! 904-377-5902 - You might be able to reach me if I haven't taken a shot gun to my head yet!!!!!!!!!!

Hello, I reside in Benton, CA . I recently had All-tel services and was forced to change services to AT&T. There is a tower here in Benton but AT&T claims there is no tower. Now do i connect my service or do I just let them automatically connect then not pay my bill. The closest town to get services is either way 47 miles. I think that is not right that AT&T do this to us. Iam calling FCC (federal communications commissions)and letting them know what is going on. There were other complaints about AT&T on this site and I couldnt believe what i was reading and now this happens, just perfect. There are approx 350-400 persons without service.

I have service of Internet and phone with AT&T since early 2008 two separate accounts, one the landline for the phone and the other the U-verse Internet only. On October 2010, I decided to add the TV U-200 to my Internet account for a promotional rate of $20 dollars off for 6 months, HBO, Cinemax free for 3 months, no activation fee and free receiver. During the conversation with the representative, she offered to combine my phone line to the U-verse I told her that I was happy with my phone because it was just a simple line and I wanted that way. Do not worries we can leave as it is right now and if you want to change it later on call us back. When the technician showed up at my house to connect the TV and receiver I told him not to connect my phone to the receiver because I was happy with my simple landline. I wanted two accounts, he told me that he did not connected the phone line and for me call customer service again to make them aware of the mistake, I asked for a receipt for the package that was connect on my phone he said there is no charge for connection . Next working day I called ATT to fix the misunderstanding with the phone. They said that my phone line was a landline and that nothing had change. 3 days later my landline stop working and TV starting ringing every time someone will call my number. I call ATT they said they will fixed spend close to 2-hours on the phone with them. 4-5 days later my landline was not working and my TV continue ringing I could not pickup because my phone was never connected the tower. Finally I call them again and ask them to disconnect my phone service since they could not get things right. Another week passed, one day my sister called to let me know that a ATT technician show up to fix the phone. There was no need for a technician to fix such an issued since they disconnected my phone remotely and connected to my TV but I called them and told them that I did not requested for my phone to be connect again and I wasn’t expecting to get bill for something I did not asked for. They finally disconnected my phone and told me that there was no fee for connection. The technician connected my phone with a very exclusive package that I never requested 3-way calling, long distance etc. My final bill for my phone bill was close to $27 and cents and the account is currently close because during the TV installation they add stuff that I did not requested to this account. My bill for the U-verse account from 10-05-11-04 was $25 because the activation of TV took place on 10/09/2010 My bill with U-VERSE account from 10/05/10 - 12/04/2010 is of $385 The TV PACKAGE OF $67 + 25 OF INTERNET + taxes. They are charging me for services that I did requested. They did not honor the discount of six months offered $20. They are charging me $55 for activation fee with is usually $29 which it was supposed to be waive. $64 that when I called no one could explain but instead they will put me on hold and passed my phone call around after one hour I was told that I WAS responsible to pay them the full amount. They are charging me a total of $303.98 for not monthly fees of stuff that I did not requested and offers that they did not honor.

customer service with at&t is a frustrating joke!!! am a customer in columbia, sc. just wanted the three digit local exchanges in my area that i could dial without incurring any toll/charges. this information used to be in my phonebook, but after several searches i have been unable to locate it. tried to obtain the information from at&t online's "contact us". however, you must establish an online account to ask a simple question. tried to set up an online account previously and that was a major deadend; gave up trying. so you can not get assistance online without registering. i'm not sure what genious thought up that one! then i tried calling the automated service. of course, as usual, there is no choice that fits my need. tried to dial 0 for assistance, but got new phone service instead. that person was totally unable to assist me and transferred me to directory assistance for my area. that individual decided that i needed to know what towns in my area i could call. told her i found that information in my phonebook and did not need it. i wanted the toll free exchanges in my calling area. she transferred me back to customer service and i got another new phone service agent. this individual said that the information was available, but it would be 5-10 business days before i received it my snail mail. hard to believe that this corporation wants me to believe that they are on the cutting edge of technology, when such a simple question requires unacceptable choices and reponse time. god only knows what will happen once they stop printing the white pages all together. how will one access all of the information that was previously provided in the phonebook. if i give up my landline it will be because of the lousy customer service that your corporation provides.

For anyone thinking of doing business with AT&T......DONT DO IT!!!!! I REPEAT.....DONT DO IT!!!!! In October of 2010, I called to have wirless internet setup in my new home with AT&T, was given a date it was to be installed and they never showed up. I called back and they said they did not have record of me in their system, yet I had a confirmation number. I then scheduled another appointment for them to come to my home and install, but yet no show. I called back, they did not know why the techinician didnt show up, but they shipped the modem. I received the modem five days later, after I decided to cancel my order, as I did not want to do business with a company that treats their new customers the way I was treated. I called to get a return label to send the modem back and still have not gotten it. To my suprise, I got a notice in the mail stating they are going to charge me for the modem. I called back today, 12-01-2010 and was transferred three different times, hung up on, and was told I needed to call a different number, even though I called the number that was listed on the notice. This is the most incompentent company that I have ever dealt with and I will never think of doing business with them again!!!!!! Every phone call I have had with this company was horrible, they should be ashamed of how they treat their customers. DO NOT DO BUSINESS WITH THEM!!!!